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MORGAN STANLEY & CO. LLC - Florida Company Profile

Company Details

Entity Name: MORGAN STANLEY & CO. LLC
Jurisdiction: FLORIDA
Filing Type: Foreign Limited Liability Co.
Status: Active

The business entity is active. This status indicates that the business is currently operating and compliant with state regulations, suggesting a lower risk profile for lenders and potentially better creditworthiness.

Date Filed: 01 Jun 2011 (14 years ago)
Document Number: M11000002826
FEI/EIN Number 13-2655998

Federal Employer Identification (FEI) Number assigned by the IRS.
Address: 1585 BROADWAY, New York, NY, 10036, US
Mail Address: 1585 BROADWAY, New York, NY, 10036, US
Place of Formation: DELAWARE

Key Officers & Management

Name Role Address
C T CORPORATION SYSTEM Agent -
Assomull Mohit A Manager 1585 BROADWAY, New York, NY, 10036
Berke Matthew E Manager 1585 BROADWAY, New York, NY, 10036
BHAIMIA Ismail O Manager 1585 BROADWAY, New York, NY, 10036
Stern Michael Manager 1585 BROADWAY, New York, NY, 10036
Guth Aaron Assi 1585 BROADWAY, New York, NY, 10036

Events

Event Type Filed Date Value Description
CHANGE OF PRINCIPAL ADDRESS 2023-02-22 1585 BROADWAY, New York, NY 10036 -
CHANGE OF MAILING ADDRESS 2023-02-22 1585 BROADWAY, New York, NY 10036 -

Court Cases

Title Case Number Docket Date Status
Jose Betancourt, et al., VS Morgan Stanley, 3D2023-1389 2023-08-01 Closed
Classification NOA Non Final - Circuit Probate - Probate
Court 3rd District Court of Appeal
Originating Court Circuit Court for the Eleventh Judicial Circuit, Miami-Dade County
15-3533

Parties
Name Kesi Paniagua
Role Appellant
Status Active
Name JOSE BETANCOURT, INC.
Role Appellant
Status Active
Representations Barbara D. Cass, Bryan R. Ramos
Name MORGAN STANLEY & CO. LLC
Role Appellee
Status Active
Representations Charlton Stoner, Peter W. Homer
Name Hon. Yvonne Colodny
Role Judge/Judicial Officer
Status Active
Name Miami-Dade Clerk
Role Lower Tribunal Clerk
Status Active

Docket Entries
Docket Date 2023-08-24
Type Misc. Events
Subtype West Publishing
Description West Publishing
Docket Date 2023-08-24
Type Mandate
Subtype Disp. w/o Mandate
Description Disp w/o mandate
Docket Date 2023-08-24
Type Disposition by Opinion
Subtype Dismissed
Description Dismissed - Order by Judge
Docket Date 2023-08-24
Type Notice
Subtype Voluntary Dismissal
Description Voluntary Dismissal Recognized (OG33) ~ Upon consideration, Appellants’ Motion for Leave to Withdraw Notice of Appeal and/or Voluntarily Dismiss Appeal is treated as a notice of voluntary dismissal and is recognized by the Court. This appeal from the Circuit Court for Miami-Dade County, Florida, is hereby dismissed.
Docket Date 2023-08-01
Type Misc. Events
Subtype Fee Status
Description DM:No Fee - Case Dismissed
Docket Date 2023-08-01
Type Notice
Subtype Notice of Appeal
Description Notice of Appeal Filed ~ Notice of Appeal of Non-Final Order. Order on appeal not attached.
On Behalf Of Jose Betancourt
Docket Date 2023-08-01
Type Order
Subtype Order on Filing Fee
Description Order to pay filing fee-civil w/atty (OR14B) ~ This is to notify counsel for Appellants that the filing and prosecution of a notice of appeal in this Court is not acceptable without compliance with the Florida Rules of Appellate Procedure. Therefore, this appeal will be dismissed unless the required three hundred dollar ($300.00) fee is paid to the Clerk of the Court on or before August 11, 2023.
Docket Date 2023-08-01
Type Letter
Subtype Acknowledgment Letter
Description Acknowledgment Letter ~ Acknowledgment of new case letter with attachments. The 3DCA $300 filing fee for a notice of appeal is due.
Docket Date 2023-08-22
Type Motions Other
Subtype Miscellaneous Motion
Description Miscellaneous Motion ~ Appellants Motion for Leave to Withdraw Notice of Appeal and/or Voluntarily Dismiss Appeal without Prejudice
On Behalf Of Jose Betancourt
AMY PIERSON VS MORGAN STANLEY & CO, LLC, et al. 4D2015-4136 2015-11-04 Closed
Classification NOA Non Final - Circuit Civil - Other
Court 4th District Court of Appeal
Originating Court Circuit Court for the Nineteenth Judicial Circuit, Martin County
432015CA000435

Parties
Name AMY PIERSON
Role Appellant
Status Active
Representations William Raymond Ponsoldt, Robin Bresky
Name EDMOND DESIDERIO
Role Appellee
Status Active
Name MORGAN STANLEY & CO. LLC
Role Appellee
Status Active
Representations Julissa Rodriguez, DEBRA Anne JENKS, Stephanie Lauren Varela, Lauren R. Whetstone, LORIE M. GLEIM
Name ROSEMARY PHILLIPS LLC
Role Appellee
Status Active
Name HON. F. SHIELDS MCMANUS
Role Judge/Judicial Officer
Status Active
Name Clerk - Martin
Role Lower Tribunal Clerk
Status Active

Docket Entries
Docket Date 2016-10-19
Type Disposition by Order
Subtype Dismissed
Description Order Granting Voluntary Dismissal ~ Pursuant to the October 10, 2016 stipulation for voluntary dismissal, this case is dismissed.
Docket Date 2016-10-19
Type Disposition
Subtype Dismissed
Description Dismissed - Order by Clerk
Docket Date 2016-10-10
Type Motions Other
Subtype Motion/Notice Voluntary Dismissal
Description Notice of Voluntary Dismissal
On Behalf Of AMY PIERSON
Docket Date 2016-09-09
Type Order
Subtype Order on Motion for Extension of Time
Description Grant Extension of Time ~ ORDERED that appellant's motion for extension of time included in the September 6, 2016 status report is granted. Abatement is extended thirty (30) days from the date of this order to allow for documentation of settlement. Unless a notice of voluntary dismissal is filed, the appellant is directed to file a status report on or before the conclusion of the abatement period.
Docket Date 2016-09-06
Type Misc. Events
Subtype Status Report
Description Status Report ~ MOTION TO EXTEND ABATEMENT, OR ALTERNATIVELY FOR EXTENSION OF TIME TO FILE REPLY BRIEF
On Behalf Of AMY PIERSON
Docket Date 2016-08-17
Type Order
Subtype Order on Motion for Extension of Time
Description Grant Extension of Time ~ ORDERED that appellant's motion for extension of time included in the August 12, 2016 status report is granted and abatement is extended twenty (20) days from the date of this order to allow for documentation of settlement. Unless a notice of voluntary dismissal is filed, the appellant is directed to file a status report on or before the conclusion of the abatement period.
Docket Date 2016-08-12
Type Misc. Events
Subtype Status Report
Description Status Report ~ AND MOTION TO EXTEND ABATEMENT
On Behalf Of AMY PIERSON
Docket Date 2016-06-14
Type Order
Subtype Order on Motion To Abate
Description ORD-Grant Motion to Abate ~ ORDERED that the appellant's June 9, 2016 unopposed motion for abatement is granted, and this appeal is abated for sixty (60) days from the date of this order to allow documentation of settlement. Unless a notice of voluntary dismissal if filed, the appellant is directed to file a status report on or before the conclusion of the abatement period.
Docket Date 2016-06-09
Type Motions Other
Subtype Motion To Abate
Description Motion To Abate
On Behalf Of AMY PIERSON
Docket Date 2016-05-11
Type Order
Subtype Order on Motion for Extension of Time to Serve Reply Brief
Description Order Granting EOT for Appellant's Reply Brief ~ ORDERED that appellant's May 4, 2016 unopposed motion for extension of time is granted, and appellant shall serve the reply brief within thirty (30) days from the date of this order. In addition, if the reply brief is served after the time provided for in this order, it may be stricken.
Docket Date 2016-05-04
Type Motions Extensions
Subtype Motion for Extension of Time to Serve Reply Brief
Description Mot. for Extension of Time to File Reply Brief
On Behalf Of AMY PIERSON
Docket Date 2016-04-15
Type Order
Subtype Order
Description Miscellaneous Order ~ ORDERED, upon consideration of appellant's April 13, 2016 status report, the abatement is lifted. Appellant may file a reply brief within twenty (20) days from the date of this order.
Docket Date 2016-04-13
Type Misc. Events
Subtype Status Report
Description Status Report ~ RE: MEDIATION
On Behalf Of AMY PIERSON
Docket Date 2016-03-14
Type Misc. Events
Subtype Status Report
Description Status Report ~ RE: MEDIATION
On Behalf Of AMY PIERSON
Docket Date 2016-02-22
Type Brief
Subtype Answer Brief
Description Appellee's Answer Brief
On Behalf Of MORGAN STANLEY & CO, LLC
Docket Date 2016-02-10
Type Order
Subtype Order
Description Miscellaneous Order ~ ORDERED that appellees' February 3 and 5, 2016 motion and supplemental motion to abate/for extension of time are granted in part. Appellees shall file the initial brief by February 22, 2016. For all other purposes, this appeal is abated while the parties mediate. Further ORDERED that appellant shall file a status report within thirty (30) days from the date of this order as to the status of mediation, and every thirty (30) days thereafter until mediation is complete. Upon the completion of mediation, appellant shall either file a notice of voluntary dismissal or a status report indicating how this appeal shall proceed.
Docket Date 2016-02-05
Type Motions Other
Subtype Motion To Abate
Description Motion To Abate ~ (SUPPLEMENT) *AND/OR* FOR EXT. OF TIME TO SERVE ANSWER BRIEF OF APPELLEE'S MORGAN STANELY, SMITH BARNEY, LLC AND ROSEMARY PHILLIPS
On Behalf Of MORGAN STANLEY & CO, LLC
Docket Date 2016-02-04
Type Response
Subtype Response
Description Response ~ IN PARTIAL OPPOSITION TO MOTION FOR ABATEMENT OF APPEAL AND/OR FOR EXT. OF TIME TO SERVE ANSWER BRIEF
On Behalf Of AMY PIERSON
Docket Date 2016-02-03
Type Motions Other
Subtype Motion To Abate
Description Motion To Abate ~ AND/OR MOTION FOR EXTENSION OF TIME FOR ANSWER BRIEF
On Behalf Of MORGAN STANLEY & CO, LLC
Docket Date 2016-01-11
Type Order
Subtype Order on Motion for Extension of Time to Serve Answer Brief
Description Order Granting EOT for Answer Brief ~ ORDERED that appellee's January 5, 2016 unopposed motion for extension of time is granted, and appellee shall serve the answer brief on or before February 11, 2016. In addition, appellee is notified that the failure to serve the brief within the time provided herein may foreclose appellee's right to file a brief or otherwise participate in this appeal.
Docket Date 2016-01-05
Type Motions Extensions
Subtype Motion for Extension of Time to Serve Answer Brief
Description Mot. for Extension of time to file Answer Brief
On Behalf Of MORGAN STANLEY & CO, LLC
Docket Date 2016-01-05
Type Notice
Subtype Notice of Appearance
Description Notice of Appearance ~ & DESIGNATION OF EMAIL ADDRESS
On Behalf Of MORGAN STANLEY & CO, LLC
Docket Date 2015-12-18
Type Brief
Subtype Initial Brief
Description Initial Brief on Merits
On Behalf Of AMY PIERSON
Docket Date 2015-12-18
Type Record
Subtype Appendix
Description Appendix to Brief
On Behalf Of AMY PIERSON
Docket Date 2015-11-20
Type Order
Subtype Order on Motion for Extension of Time to Serve Initial Brief
Description Order Granting EOT for Initial Brief ~ ORDERED that appellant's November 18, 2015 unopposed motion for extension of time is granted, and appellant shall serve the initial brief within thirty (30) days from the date of this order. In addition, if the initial brief is not served within the time provided for in this order, the above-styled case may be subject to dismissal or the court in its discretion may impose other sanctions.
Docket Date 2015-11-18
Type Motions Extensions
Subtype Motion for Extension of Time to Serve Initial Brief
Description Mot. for Extension of time to file Initial Brief
On Behalf Of AMY PIERSON
Docket Date 2015-11-17
Type Notice
Subtype Notice of Appearance
Description Notice of Appearance
On Behalf Of AMY PIERSON
Docket Date 2015-11-06
Type Letter
Subtype Acknowledgment Letter
Description Acknowledgment Letter
Docket Date 2015-11-04
Type Notice
Subtype Notice of Appeal
Description Notice of Appeal Filed
On Behalf Of AMY PIERSON
Docket Date 2015-11-04
Type Misc. Events
Subtype Fee Status
Description A3:Paid In Full - $300
Docket Date 2016-02-22
Type Record
Subtype Appendix
Description Appendix to Brief ~ TO ANSWER BRIEF
On Behalf Of MORGAN STANLEY & CO, LLC
Docket Date 2016-02-11
Type Order
Subtype Order Vacating/Withdrawing Order
Description ORD-Amended Order ~ ORDERED that this court's February 10, 2016 order is amended as follows: ORDERED that appellees' February 3 and 5, 2016 motion and supplemental motion to abate/for extension of time are granted in part. Appellees shall file the answer brief byFebruary 22, 2016. For all other purposes, this appeal is abated while the parties mediate.FurtherORDERED that appellant shall file a status report within thirty (30) days from the date of this order as to the status of mediation, and every thirty (30) days thereafter until mediation is complete. Upon the completion of mediation, appellant shall either file a notice of voluntary dismissal or a status report indicating how this appeal shall proceed.
MORGAN STANLEY VS FRANCES MORRA, etc., et al. 4D2012-3613 2012-10-10 Closed
Classification NOA Final - Circuit Civil - Other
Court 4th District Court of Appeal
Originating Court Circuit Court for the Seventeenth Judicial Circuit, Broward County
06-19089 CACE

Parties
Name MORGAN STANLEY & CO. LLC
Role Appellant
Status Active
Representations A. Patricia Morales, Ronald E. Crescenzo
Name SEYMOUR GOLDMAN
Role Appellee
Status Active
Name FRANCES MORRA
Role Appellee
Status Active
Representations Michael J. Kurzman, Keith T. Grumer
Name JAY GOLDMAN
Role Appellee
Status Active
Name ELLEN SILVERS (DNU)
Role Appellee
Status Active
Name DIANNE GOLDMAN
Role Appellee
Status Active
Name CLIVE I. USTON
Role Appellee
Status Active
Name USA COMMERCIAL-RESIDENTIAL, INC.
Role Appellee
Status Active
Name TAAB PARTNERSHIP
Role Appellee
Status Active
Name Hon. Mily Rodriguez Powell
Role Judge/Judicial Officer
Status Active
Name Clerk - Broward
Role Lower Tribunal Clerk
Status Active

Docket Entries
Docket Date 2013-03-29
Type Misc. Events
Subtype Case Closed
Description Case Closed (No Record)
Docket Date 2013-01-31
Type Disposition by Order
Subtype Dismissed
Description Order Granting Voluntary Dismissal
Docket Date 2013-01-31
Type Disposition
Subtype Dismissed
Description Dismissed - Order by Clerk
Docket Date 2013-01-28
Type Notice
Subtype Notice of Filing
Description Notice of Filing ~ (M) L.T. ORDER SETTING ASIDE DEFAULT FINAL JUDGMENT (*AND* MOTION FOR VOLUNTARY DISMISSAL)
On Behalf Of MORGAN STANLEY
Docket Date 2013-01-28
Type Motions Other
Subtype Motion/Notice Voluntary Dismissal
Description Motion For Voluntary Dismissal ~ (M) (*AND* NOTICE OF FILING COPY OF ORDER)
On Behalf Of MORGAN STANLEY
Docket Date 2012-11-27
Type Order
Subtype Order on Motion for Extension of Time
Description ORD-Granting EOT for Relinquishment of Juris. ~ TO 4/15/13
Docket Date 2012-11-20
Type Motions Extensions
Subtype Motion for Extension of Time
Description Motion for Extension of Time ~ FOR RELINQUISHMENT
On Behalf Of MORGAN STANLEY
Docket Date 2012-11-06
Type Order
Subtype Order on Motion to Relinquish Jurisdiction
Description Order Granting Relinquishment of Jurisdiction ~ 60 DAYS; TO ALLOW THE TRIAL COURT TO CONSIDER AND RULE UPON THE PENDING MOTION TO SET ASIDE DEFAULT.
Docket Date 2012-10-24
Type Misc. Events
Subtype Miscellaneous Docket Entry
Description Supplement ~ TO MOTION TO RELINQUISH (NO OBJECTION) AA Ronald E. Crescenzo 894214
Docket Date 2012-10-17
Type Misc. Events
Subtype Docketing Statement
Description Docketing Statement ~ AA Ronald E. Crescenzo 894214
Docket Date 2012-10-17
Type Notice
Subtype Notice
Description Notice ~ OF COMPLIANCE WITH 10/15/12 ORDER
On Behalf Of MORGAN STANLEY
Docket Date 2012-10-17
Type Motions Other
Subtype Motion To Relinquish Jurisdiction
Description Motion To Relinquish Jurisdiction ~ T-
On Behalf Of MORGAN STANLEY
Docket Date 2012-10-15
Type Order
Subtype Amended/Additional Filing(s) Needed
Description Order Requiring Amended Certificate Service
Docket Date 2012-10-12
Type Letter
Subtype Acknowledgment Letter
Description Acknowledgment Letter
Docket Date 2012-10-10
Type Misc. Events
Subtype Order Appealed
Description **DNU** order appealed
Docket Date 2012-10-10
Type Notice
Subtype Notice of Appeal
Description Notice of Appeal Filed
On Behalf Of MORGAN STANLEY

Documents

Name Date
ANNUAL REPORT 2024-04-21
ANNUAL REPORT 2023-02-22
ANNUAL REPORT 2022-04-22
ANNUAL REPORT 2021-04-29
ANNUAL REPORT 2020-06-16
ANNUAL REPORT 2019-03-21
ANNUAL REPORT 2018-04-16
ANNUAL REPORT 2017-04-20
ANNUAL REPORT 2016-04-08
ANNUAL REPORT 2015-04-17

CFPB Complaint

Complaint Id Date Received Issue Product
5961857 2022-09-07 Managing an account Checking or savings account
Issue Managing an account
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Checking or savings account
Sub Issue Deposits and withdrawals
Sub Product Savings account
Date Received 2022-09-07
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2022-09-09
Consumer Consent Provided N/A
5732771 2022-07-04 Managing an account Checking or savings account
Issue Managing an account
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Checking or savings account
Sub Issue Banking errors
Sub Product Savings account
Date Received 2022-07-04
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2022-07-04
Complaint What Happened I HAVE OPENED AND ATTEMPTED TO MAKE A DEPOSIT INTO MY NEW ACCOUNT BUT THE TRANSFER FAILED DUE TO THE BANK ON MY END NEEDING TO ADD THE NEW ACCOUNT INFORMATION AND CREATE AN EXTERNAL BANK ACCOUNT. MEANWHILE, ETRADE HAS RESTRICTED MY ACCOUNT UNTIL THEY VERIFY ME. REALLY ETRADE? I HAVE HAD MY ACCOUNTS FOR OVER 20 YEARS AND NOW YOU WISH TO VERIFY. I DID CALL AND SPOKE TO A CSR WHO DID NOT KNOW WHAT HE WAS TALKING ABOUT AND REQUESTED DOCS TO BE SENT I SAID FORGET IT AND CLOSE THE ACCOUNT. HE INSISTED THAT I SEND THE DOCS. I AM NOT GOING THROUGH THIS AND SIMPLY WISH FOR ETRADE TO CLOSE THE SAVINGS ACCOUNT. I HAVE ALSO MADE SEVERAL ATTEMPTS CALLING ETRADE TO NO AVAIL. I HAVE ATTACHED THE LETTERS ADDRESSING THIS ISSUE AND ETRADE HAS SIMPLY IGNORED THE REQUEST AND FAILED TO RESPOND.
Consumer Consent Provided Consent provided
3165919 2019-02-28 Struggling to pay mortgage Mortgage
Issue Struggling to pay mortgage
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Other type of mortgage
Date Received 2019-02-28
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2019-02-28
Consumer Consent Provided Consent not provided
231654 2013-01-14 Loan modification,collection,foreclosure Mortgage
Issue Loan modification,collection,foreclosure
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Conventional adjustable mortgage (ARM)
Date Received 2013-01-14
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2013-09-05
Consumer Consent Provided N/A
2771288 2018-01-03 False statements or representation Debt collection
Issue False statements or representation
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Debt collection
Sub Issue Attempted to collect wrong amount
Sub Product Mortgage debt
Date Received 2018-01-03
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2018-01-03
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened Loan matured XX/XX/XXXX. Loan extension was requested prior to maturity but terms of modification were never disclosed to me. I was not willing to pay trial payments without knowledge of the modification terms. In XX/XX/XXXX, I requested a payoff amount to pay loan in full. I received a payoff quote charging me interest up to the end of XXXX which is way pass the maturity date. I requested to have an updated payoff with interest up to the maturity day. the investor stated this is not allowed. I checked the credit agreement today on XX/XX/XXXX and no where in the agreement it says they can charge interest past maturity. in fact, there is language that talks about a balloon payment at maturity where all interest and principal is due up to that point. that is all I want to do - I want to pay the account accurately and in full up to the maturity date. they stated if I pay less than that then the account will reflect as settled and non paid in full on my credit history. I do n't agree with this. in addition, today 's representative " XXXX '' stated that there is default language in the agreement that states they can charge interest pass the maturity date. this is a lie as nothing is stated in the agreement regarding default. he proceeded to hang up the phone when I asked for the language he was referencing.
Consumer Consent Provided Consent provided
744303 2014-03-05 Deposits and withdrawals Bank account or service
Tags Older American, Servicemember
Issue Deposits and withdrawals
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Bank account or service
Sub Product (CD) Certificate of deposit
Date Received 2014-03-05
Submitted Via Phone
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2014-03-06
Consumer Consent Provided N/A
728791 2014-02-24 Loan modification,collection,foreclosure Mortgage
Tags Servicemember
Issue Loan modification,collection,foreclosure
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Other mortgage
Date Received 2014-02-24
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2014-03-01
Consumer Consent Provided N/A
794888 2014-04-04 Loan modification,collection,foreclosure Mortgage
Issue Loan modification,collection,foreclosure
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Other mortgage
Date Received 2014-04-04
Submitted Via Postal mail
Company Response Closed with explanation
Consumer Disputed Yes
Date Sent To Company 2014-04-09
Consumer Consent Provided N/A
9835630 2024-08-17 Opening an account Checking or savings account
Issue Opening an account
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Checking or savings account
Sub Issue Unable to open an account
Sub Product Checking account
Date Received 2024-08-17
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-08-20
Complaint What Happened The beginning of XX/XX/year> I opened 4 accounts in total with XXXX from Morgan Stanley. I opened a checking and savings for myself and a joint checking and joint savings for my husband and I. I submitted a transfer from my XXXX XXXX account {$500.00} into my savings and {$20.00} into one of my husbands accounts. The next day the accounts were locked. I called and they told me that they need more information. I upload a document stating to give my husband access to our joint accounts and he has his own login. The next day I call and they said the accounts were locked and needed more information. I do as told and my husband and I upload photos of his Permanent resident card, Work permit, social security card and Florida identification. They say great and nothing else is needed. The next day I try to login and I get in and think all is okay. Later that day I get an email saying my accounts are locked. I call and now they need me to upload photos. I upload my Florida identification, social security card and passport photos. They tell me that's all they need. By now my {$520.00} that was transferred from XXXX XXXX had posted and I was like great! Then my accounts are locked again and I call and now they want me to upload another document. This was a letter Stating to give access to both accounts. The next day I receive 2 debit cards one for my checking and one for our joint checking and checks. They overnight my husbands debit card that we never got because we both work and they made it a signature required delivery from XXXX. The card was attempted to be delivered several times but no one is home. I called to ask them to deliver it to my work instead or change the delivery to no signature required. Meanwhile my cards were just sent USPS and went into our mailbox. XXXX told me no. I open the envelope with my debit cards and relieved the cards and my checks finally came. I see I need to call and activate the cards indicated by the sticker on the cards. I call to activate and they say my account is locked again and I was not happy because by then my husband and I both already changed our paycheck direct deposits over to our new XXXX accounts. I call the next day and a rude representative just tells me ACCOUNTS CLOSED! every time I tried to speak she would just keep repeating herself and then said per customers contract. I said why were they closed and she kept insisting she doesn't know and will receive a letter. I ask to speak to a manager and she states they will say the same thing. She finally agrees to get me to a manager and all have left and one will call me back the following day which never happened. The representative then calms down and says that maybe she can get the accounts back under review and opened again but will take 24-48 hours. She asks me to upload the bank statement from my XXXX XXXX account that I transferred the funds from. I upload the documents as she asks and states to just wait now. I gain access again the next morning and then later that day the accounts are locked again and I totally lost access and the app and website state no accounts exist. We now receive his debit card in USPS mail. I call XXXX again and ask why I've lost access because we now have all debit cards and checks. They state the accounts are all closed. I asked why and they still could not give me an answer and they will submit a review. The next day I call again to check on the status and nothing progressed. The next day I call again and still not reviewed. I then am infuriated and tell them to close my accounts and return my money. They claim to check XXXX to find out why the accounts were closed. XXXX tells me the account is under review for a return for transferred funds and then it will take 3 to 5 business days to get returned after its approved. I check XXXX and there is nothing wrong and all it states is that I had opened and account with XXXX. I call again and still have not received my {$520.00} back into my XXXX account. It's still under review and my XXXX accounts will now overdraft because XXXX is holding my funds hostage.
Consumer Consent Provided Consent provided
140927 2012-08-23 Loan modification,collection,foreclosure Mortgage
Issue Loan modification,collection,foreclosure
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Other mortgage
Date Received 2012-08-23
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2012-08-28
Consumer Consent Provided N/A
79387 2012-05-15 Loan servicing, payments, escrow account Mortgage
Tags Older American
Issue Loan servicing, payments, escrow account
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Home equity loan or line of credit
Date Received 2012-05-15
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2012-05-16
Consumer Consent Provided N/A
57250 2012-04-12 Loan servicing, payments, escrow account Mortgage
Tags Older American
Issue Loan servicing, payments, escrow account
Timely No
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Home equity loan or line of credit
Date Received 2012-04-12
Submitted Via Phone
Company Response Closed without relief
Consumer Disputed No
Date Sent To Company 2012-04-13
Consumer Consent Provided N/A
583034 2013-11-01 Loan modification,collection,foreclosure Mortgage
Issue Loan modification,collection,foreclosure
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Other mortgage
Date Received 2013-11-01
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2013-11-05
Consumer Consent Provided N/A
32231 2012-03-05 Loan servicing, payments, escrow account Mortgage
Issue Loan servicing, payments, escrow account
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Conventional adjustable mortgage (ARM)
Date Received 2012-03-05
Submitted Via Referral
Company Response Closed without relief
Consumer Disputed Yes
Date Sent To Company 2012-04-02
Consumer Consent Provided N/A
512577 2013-09-02 Application, originator, mortgage broker Mortgage
Issue Application, originator, mortgage broker
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Conventional adjustable mortgage (ARM)
Date Received 2013-09-02
Submitted Via Web
Company Response Closed with monetary relief
Consumer Disputed No
Date Sent To Company 2013-09-05
Consumer Consent Provided N/A
431976 2013-06-13 Loan servicing, payments, escrow account Mortgage
Issue Loan servicing, payments, escrow account
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Other mortgage
Date Received 2013-06-13
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2013-06-14
Consumer Consent Provided N/A
390315 2013-04-24 Loan modification,collection,foreclosure Mortgage
Tags Servicemember
Issue Loan modification,collection,foreclosure
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Other mortgage
Date Received 2013-04-24
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2013-04-25
Consumer Consent Provided N/A
215011 2012-12-20 Loan servicing, payments, escrow account Mortgage
Issue Loan servicing, payments, escrow account
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Home equity loan or line of credit
Date Received 2012-12-20
Submitted Via Referral
Company Response Closed with non-monetary relief
Consumer Disputed No
Date Sent To Company 2012-12-27
Consumer Consent Provided N/A
9340 2012-01-03 Settlement process and costs Mortgage
Issue Settlement process and costs
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Conventional adjustable mortgage (ARM)
Date Received 2012-01-03
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed Yes
Date Sent To Company 2012-08-21
Consumer Consent Provided N/A
125367 2012-07-27 Loan servicing, payments, escrow account Mortgage
Issue Loan servicing, payments, escrow account
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Conventional fixed mortgage
Date Received 2012-07-27
Submitted Via Web
Company Response Closed with non-monetary relief
Consumer Disputed No
Date Sent To Company 2012-08-21
Consumer Consent Provided N/A
9850501 2024-08-18 Managing an account Checking or savings account
Tags Older American, Servicemember
Issue Managing an account
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Checking or savings account
Sub Issue Deposits and withdrawals
Sub Product Savings account
Date Received 2024-08-18
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-08-19
Complaint What Happened Made a wire transfer from XXXX XXXX XXXX from my savings account on XX/XX/24 i have XXXXaccounts the checking savings and brokerage which they authorized then the next day they froze all XXXX accounts before reaching out to me which they say was for unusual activity called on XX/XX/XXXX took along time to get through on hold for at least XXXX minutes talked to XXXX XXXX XXXX XXXX am he said call back at XXXX again on hold then spoke to XXXX XXXX on hold again finally talked to the security team they asked many questions i tried to tell them this and other transactions are legit i sent them i signed letter saying so then they wanted a trusted contact i gave them that then they wanted to speak to her then i contacted they security team and me and her spoke to them again on XX/XX/XXXX to no avail they are saying something like identity theft i keep trying to tell them this is not so im retired on social security and i have XXXX figures there and i need some of that money to make ends meet most of my life savings is there and they are causing me financial hardship im am so sorry i ever put my money there i have {$190000.00} there and cant do anything cant withdrawl cant buy stock or sell cant write checks
Consumer Consent Provided Consent provided
82378 2012-05-17 Loan modification,collection,foreclosure Mortgage
Issue Loan modification,collection,foreclosure
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Other mortgage
Date Received 2012-05-17
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed Yes
Date Sent To Company 2012-05-29
Consumer Consent Provided N/A
529536 2013-09-16 Application, originator, mortgage broker Mortgage
Issue Application, originator, mortgage broker
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Other mortgage
Date Received 2013-09-16
Submitted Via Referral
Company Response Closed with monetary relief
Consumer Disputed No
Date Sent To Company 2013-09-18
Consumer Consent Provided N/A
371574 2013-04-02 Loan servicing, payments, escrow account Mortgage
Issue Loan servicing, payments, escrow account
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Conventional fixed mortgage
Date Received 2013-04-02
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2013-04-04
Consumer Consent Provided N/A
641253 2013-12-20 Loan modification,collection,foreclosure Mortgage
Issue Loan modification,collection,foreclosure
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Conventional adjustable mortgage (ARM)
Date Received 2013-12-20
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2014-01-06
Consumer Consent Provided N/A
1890998 2016-04-21 Other Mortgage
Issue Other
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Other mortgage
Date Received 2016-04-21
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2016-04-26
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided N/A
1956114 2016-06-06 Account opening, closing, or management Bank account or service
Issue Account opening, closing, or management
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Bank account or service
Sub Product Other bank product/service
Date Received 2016-06-06
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2016-06-08
Consumer Consent Provided N/A
1451589 2015-07-06 Loan modification,collection,foreclosure Mortgage
Issue Loan modification,collection,foreclosure
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Conventional fixed mortgage
Date Received 2015-07-06
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2015-07-06
Company Public Response Company chooses not to provide a public response
Consumer Consent Provided Consent not provided
9949138 2024-08-28 Problem with a lender or other company charging your account Checking or savings account
Tags Older American
Issue Problem with a lender or other company charging your account
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Checking or savings account
Sub Issue Transaction was not authorized
Sub Product Checking account
Date Received 2024-08-28
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-08-28
Complaint What Happened On XX/XX/year> a wire transfer was made out of my account to an individual I do not know to a bank Im not familiar with and I did not authorize. I tried to get information from E*trade customer service who would not put me through to a manager and told me my money would not be refunded, total of {$1500.00}. Said they would put in a request for manager to call - to this date almost 2 months later, no call. I did not authorize this transaction and E*Trade is further victimizing the victim. Their website states they refund unauthorized transactions, apparently they engage in false advertising as well. The only action theyve taken was to close that account and open another. Ive filed a complaint with XXXX who informed me they contacted E*trade three times and received no response.
Consumer Consent Provided Consent provided
1592062 2015-10-05 Loan modification,collection,foreclosure Mortgage
Issue Loan modification,collection,foreclosure
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Other mortgage
Date Received 2015-10-05
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed Yes
Date Sent To Company 2015-10-09
Company Public Response Company chooses not to provide a public response
Consumer Consent Provided N/A
463586 2013-07-22 Application, originator, mortgage broker Mortgage
Tags Older American
Issue Application, originator, mortgage broker
Timely Yes
Company MORGAN STANLEY & CO. LLC
Product Mortgage
Sub Product Conventional fixed mortgage
Date Received 2013-07-22
Submitted Via Web
Company Response Closed with monetary relief
Consumer Disputed Yes
Date Sent To Company 2013-07-24
Consumer Consent Provided N/A

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Date of last update: 02 Mar 2025

Sources: Florida Department of State

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