|
11929573
|
2025-02-04
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Check cashing service
|
| Date Received |
2025-02-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-02-04
|
|
|
11836659
|
2025-01-29
|
Received a loan you didn't apply for
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Received a loan you didn't apply for
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Payday loan
|
| Date Received |
2025-01-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-29
|
|
|
11390207
|
2025-01-05
|
Loan payment wasn't credited to your account
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Loan payment wasn't credited to your account
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Payday loan
|
| Date Received |
2025-01-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-07
|
|
|
7905135
|
2023-11-26
|
Struggling to pay your loan
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Tags |
Older American
|
| Issue |
Struggling to pay your loan
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Payday loan
|
| Date Received |
2023-11-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-26
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6275517
|
2022-12-03
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2022-12-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-12-03
|
| Complaint What Happened |
In accordance with the fair credit reporting act convergent account has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.
15 USC 1666B : A creditor may not treat a payment on a credit card account under a open end consumer credit plan as late for purpose.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5770334
|
2022-07-14
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Debt collection
|
| Sub Issue |
You told them to stop contacting you, but they keep trying
|
| Sub Product |
I do not know
|
| Date Received |
2022-07-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-14
|
| Complaint What Happened |
I have told this company on a recorded line to stop calling my phone day and night. This is against FDCPA and FCCPA. Please see recording of them calling and me calling them to stop.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5834255
|
2022-08-02
|
Problem with customer service
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Problem with customer service
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Money order
|
| Date Received |
2022-08-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-02
|
| Complaint What Happened |
I bought a money order for XXXX usd on XXXX XX/XX/2022 I send it by usps on XXXX XX/XX/2022. but the certified letter is lost .and today is XX/XX/2022 .and still the USPS has not give me a reasonable answer, what happen with my letter the only know to say that it is in transit.
So I went to AMSCOT ( central office ) to try to put an stop payment .but is imposible they inform me. You need to buy another money order for XXXX usd. i did it in XXXX XX/XX/2022 and I fill out a form to complete the process until here is ok.
But the process take around 1 months and half to be ready. XXXX that time they do not take any action to stop the payment so i need to wait 1 month and half. to see what will happen with my money order.Is ridiculous .they only answer, '' you have to wait and be patient '' if al least the put a note, some information, that no to be paid it.as client i feel better but is imposible after many calls.their answer always are the same '' No because we have many cases only wait '', you need to wait ''. and the services by phone is horrible.
rude, Iam frustated as client. because i see i have not immediately solution.
thank you for your help. and help to other peoples don't pass for this situation.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5689529
|
2022-06-21
|
Struggling to pay your loan
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Struggling to pay your loan
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Payday loan
|
| Date Received |
2022-06-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-06-21
|
| Complaint What Happened |
in 2016 I took out a payday loan and I can no longer take out loans
|
| Consumer Consent Provided |
Consent provided
|
|
|
11141095
|
2024-12-13
|
Loan payment wasn't credited to your account
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Loan payment wasn't credited to your account
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Payday loan
|
| Date Received |
2024-12-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-13
|
|
|
3657530
|
2020-05-18
|
Problem with customer service
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Problem with customer service
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Check cashing service
|
| Date Received |
2020-05-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-05-18
|
| Complaint What Happened |
The company I worked for back in XXXX through XXXX gave out payroll checks and days later they would close the account or place stop payments on the checks. I have told Amscot to please get in contact with the owner of the company. It was his payroll check that he had issued. About once a week I get a harassing call demanding money from an Amscot associate. This employer did this to several employees. XXXX XXXX was the name of the company. XXXX XXXX is the name of the owner.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3154713
|
2019-02-17
|
Problem with the payoff process at the end of the loan
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Problem with the payoff process at the end of the loan
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Payday loan
|
| Date Received |
2019-02-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-02-17
|
| Complaint What Happened |
This complaint is in reference to a payday from Amscot My complaint is about there collection efforts. I took out a payday loan in the amount of {$500.00} on XX/XX/XXXX. I extended the loan due to my loss of employment and I eventually ended up XXXX. I provided Amscot with payments as I received money from various jobs, unemployment, family, etc. I have spoken to XXXX and XXXX of Amscot throughout this whole process. I paid several payments and my latest payment arrangement was made that I would make a payment within two weeks prior to this recent went I went into Amscot on XX/XX/XXXX to pay my daughters utility bill for her using XXXX XXXX. I was assisted by XXXX an employee of Amscot. I presented her with the bill and told her I would like to pay this bill. XXXX proceeded to ask for my drivers license and I told her, this is to pay a bill. I handed her my license, she ran it through their system, and proceeded to tell me, " are you aware you have a payday loan with Amscot, I informed XXXX that I have made arrangements for that balance to be paid and that this transaction has nothing to do with my transaction I am here for. She continued to ask me how would I like to take care of this balance. At this time she was harassing me after I told her payment arrangements had been made and my current transaction has nothing to do with why I am here today. I repeatedly asked for the money back that I had given her for my daughter 's transaction and she kept asking how would I like to pay my payday loan back.
My problem with Amscot they are very harassing even with their phone calls to you. You call and speak to people there, explain your situation, make the necessary arrangements, and they still call you a dozen times a day. It is not necessary if they update their system. I have told them repeatedly you do not have to call me 10 times a day about this loan. They continue to do so. On XX/XX/XXXX XXXX did not read me the mini-miranda because at that time she was attempting to collect a date and any information I provided to her was suppose to be used for that purpose. This young violated my rights. harassed me when I explained to her payment arrangements had been made already. and embarrassed me.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3297960
|
2019-07-07
|
Loan payment wasn't credited to your account
|
Payday loan, title loan, or personal loan
|
|
| Tags |
Servicemember
|
| Issue |
Loan payment wasn't credited to your account
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Payday loan
|
| Date Received |
2019-07-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-07-07
|
| Complaint What Happened |
I borrow money from Amscott for 2 entire years and always pay back my loan on time and the cashiers dont want to give me the money I asked for. I asked for XXXX and she gave me XXXX and deleted the paper evidence and changed my pay rate on camera in my face. I have it on video. First she offered me XXXX then she offered me XXXX a day after I payed of a XXXX loan. And I proved I had 3 streams of income. Please have Management contact me again because he said every time they do this I have to have him contact me. The location is XXXX XXXX XXXX XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
3382146
|
2019-09-22
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2019-09-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-09-22
|
| Complaint What Happened |
I sent my son funds through XXXX XXXX MTCN # XXXX. He went to Amscott XXXX XXXX XXXX XXXX FL to pick it up. He had the MTCN number and his Identification. XXXX at Amscot refused to give him the funds as she stated the funds were released from XXXX FL and he was picking up in XXXX FL. I was at a corporate event which I had to leave to drive up to Amscot and show my identification. I gave XXXX my drivers license and advised to release the funds immediately. I left only to find out they were still referring to give my son his funds. I had the turn around and drive back to Amscot again. They finally released the funds after I had to make two trips. XXXX was rude, condescending, patronizing and escalated the situation by her XXXX attitude. I would like to see XXXX removed from her position and XXXX XXXX no longer use this location. I send my son money through XXXX XXXX often. There were no red flags. This was harassment.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3154458
|
2019-02-16
|
Wrong amount charged or received
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Wrong amount charged or received
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2019-02-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-02-16
|
| Complaint What Happened |
On XX/XX/2019 Ive been using the XXXX XXXX XXXX ( over the Internet ) by trying to send a few dollars to my relative in XXXX. As usual, the XXXX XXXX has done a good job, counting and giving me a final bill. All I have to do is left is to drop off the money to the agent. No additional fees.
Around XXXX XXXX I have stopped by the XXXX XXXX XXXX to ask them if they are the agent of the XXXX XXXX and can I drop the cash here. Since then, for about the forty minutes I have been harassed or/and discriminated by scam artists from XXXX XXXX XXXX.
The employee of the XXXX XXXX XXXX. Mr. XXXX XXXX ( and two more of the employees ) has attempted to defraud the myself by violating my civil and constitutional rights as well as trying to trick me by demanding financial and personal information in addition to pretended services, as well as attempted to defraud by trying with intent to obtain property ( cash ) by false or fraudulent representation.
At the end of the forty wasted minutes they have produced me a bill of fraudulent {$320.00}, which was {$19.00} more then the original XXXX XXXX bill.
Next, I have been trying to contact the XXXX XXXX XXXX. Customer Service That is very poor customer service! The pirates from the XXXX XXXX XXXX saved and protected by their Very Poor Customer Service.
XXXX XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX Phone : XXXX Fax : XXXX Website : https : //www.amscot.com/
|
| Consumer Consent Provided |
Consent provided
|
|
|
3814526
|
2020-08-26
|
Unexpected or other fees
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Money order
|
| Date Received |
2020-08-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-08-26
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3039455
|
2018-10-07
|
Charged fees or interest you didn't expect
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Charged fees or interest you didn't expect
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Payday loan
|
| Date Received |
2018-10-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-10-07
|
| Complaint What Happened |
On XX/XX/XXXX I went to the XXXX, FL Amscot but before I came I spoke with XXXX on the phone to see what documents needed to process the loan. She explained she see me in the system so all I need bring ID, recent document showing proof of income, and check that will be kept on file. Went to the place and then a rep named XXXX ended up taking over. She told me I was approved and then a text message was sent to my phone stating your approval number is XXXX. Then I asked rep XXXX how much was I approved for and she didn't know, so she called corporate and stated I owe {$50.00} from the year XX/XX/XXXX and it was the fee to checks written back in the day. I explained to her Florida Statue of Limitations has passed. Well then she stated you must pay something. I was going to put a dollar on debt but did respond to text message and stated " Hi Amscot, this is XXXX. Can we set up a payment for XX/XX/XXXX {$10.00} a month for old debt. '' Please keep in mind was approved for {$150.00} needed {$180.00}. Then XXXX come back she is well aware of the law and Amscot has their internal financial services, but I stated still don't override State of Florida or Federal Law ; so I guess I hit a nerve and then she gave me the attached document reason for rejection is other delinquent past debt.
What is the rule of thumb when a debt is 15 years and the bank refused to loan you the money. XXXX did state I paid debt back but not the fees, and to me that really sound crazy. I never knew it was an outstanding debt owed but now it still shouldn't reflect present day loans. At the end of the day no loan occurred and disappointed. It is XXXX years old. I wanted to start New and they didn't but need to know what is the correct way to handle this.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3425357
|
2019-11-01
|
Communication tactics
|
Debt collection
|
|
| Tags |
Older American
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
I do not know
|
| Date Received |
2019-11-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-11-01
|
| Complaint What Happened |
Amscot Corporation says I owe {$500.00} on a money order from XXXX XXXX given to me by someone who owed me money. I cashed a {$200.00} Money Order which was fine and then q {$500.00} MONEY Order as well both from XXXX. I'm not responsible for a Money Order that didn't process. I'm a XXXX year old widow with XXXX and I'm barely surviving. I need these people to stop calling me every single day and night.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1859568
|
2016-03-31
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Tags |
Older American
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not mine
|
| Sub Product |
I do not know
|
| Date Received |
2016-03-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-04-20
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I have told them numerous times that I am not the female they keep asking for. I have explained to them I will be reporting them. I have told them to record all my conversations with them and to put my complaint in their computer. I just received another phone call today.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1067415
|
2014-10-10
|
Customer service/Customer relations
|
Other financial service
|
|
| Issue |
Customer service/Customer relations
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Other financial service
|
| Sub Product |
Money order
|
| Date Received |
2014-10-10
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2014-10-17
|
| Consumer Consent Provided |
N/A
|
|
|
2033140
|
2016-07-27
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not mine
|
| Sub Product |
Other (i.e. phone, health club, etc.)
|
| Date Received |
2016-07-27
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-08-01
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
3061082
|
2018-10-30
|
Problem with a purchase shown on your statement
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Credit card company isn't resolving a dispute about a purchase on your statement
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2018-10-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-10-30
|
| Complaint What Happened |
I GOT PAID ON XX/XX/XXXX. I FORGOT THE DATE I CALL TO REPORT MY CARD LOST OR STOLEN BUT THEY WERE SUPPOSE TO SEND ME A FORM TO FILL OUT. DIDN'T GET THE FORM UNTIL XX/XX/XXXX. I FILL OUT AND FAX THE FORM BACK. ON XX/XX/XXXX XXXX I WAD TOLD I AM ONLY GETTING XXXX BACK. AFTER THEIR INVESTIGATION.
I WENT TO THE LOCATION WHERE THE FUND WAS TAKEN OFF MY CARD THE DAY AND THE NIGHT MANAGER SAID NO ONE HAD ASK, CAME BY OR CALL REGARDING MY INVESTIGATION.
THE CUSTOMER SERVICES LADY TOLD ME THAT THEY DO NOT GIVE BACK MONEY THAT WAS TAKE BY A PIN # AND BECAUSE MY MOTHER, WHO IS XXXX OR MY DISABLE CHILD MIGHT HAVE DONE IT.
MY PIN IS WRITTEN ON THE BACK OF THE CARD, FOR MY CHILD CAN USE IT, WHEN I TAKE HER OUT. SHE DO NOT AT ANYTIME GO OUT WITH ANYONE BUT ME. ANYWAY I NEED MY MONEY.
THEY ASK FOR A POLICE REPORT AND I DID MAKE ONE AND GAVE THEM THE NUMBER. I WOULD LIKE TO SEE THE DOCUMENTS THEY HAVE TO PROVE THEY DID AN INVESTIGATION.
ACCOUNT XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
2122320
|
2016-09-20
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Payday loan
|
| Date Received |
2016-09-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-09-21
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3287533
|
2019-06-26
|
Problem with the payoff process at the end of the loan
|
Payday loan, title loan, or personal loan
|
|
| Tags |
Servicemember
|
| Issue |
Problem with the payoff process at the end of the loan
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Payday loan
|
| Date Received |
2019-06-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-06-26
|
| Complaint What Happened |
On XX/XX/XXXX I withdrew a Payday Loan from Amscot for 500.00. From its XXXX XXXX location in XXXX, XXXX XXXX Florida. I also closed my bank account attached to my profile a few days after when I was notified that they could not change the payday of my loan to my actual pay date which was not the XXXX of XXXX but the XXXX of XXXX. Amscot has done this for me in the past and it shows on my past receipts when they were paid and when the loan was issued in their system as well. I would ask them to fix their system limitation and add an extra 5 days by contacting management and I had no issues 2 previous times. I received a phone call from an employee there telling me that they were pulling a check anyway when it was not possible. What she was really saying was she was going to fraudulently lie in their system when the process was not going to go through and try to collect miscellaneous and fraudulent fees. I have a long history of paying back my loans with the company and they did not attempt to do what this employee on the phone was trying to do. I am asking for management to fix the apparent customer service issue that I am currently experiencing at Amscot. And to be contacted personally about this particular locations malicious behavior towards my account.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2986613
|
2018-08-08
|
Money was taken from your bank account on the wrong day or for the wrong amount
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Money was taken from your bank account on the wrong day or for the wrong amount
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Payday loan
|
| Date Received |
2018-08-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-08-08
|
| Complaint What Happened |
Amscot withdraw the money from my account and then they stated that they placed the money back in my account now there calling me 20 times per day harassing me for a payment that was already submitted. They have been literally calling me over and over again for several months.
Address : XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Hours : Open 24 hours Phone : ( XXXX ) XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
2707728
|
2017-10-22
|
Problem with the payoff process at the end of the loan
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Problem with the payoff process at the end of the loan
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Payday loan
|
| Date Received |
2017-10-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-10-22
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I 'm going through a tough time at the moment I 've lost my job and recently took out a loan with amscot I 've had to extend it 2 times and I can again! I have lost of credit debit and I ca n't afford to lose money at this moment
|
| Consumer Consent Provided |
Consent provided
|
|
|
1920299
|
2016-05-11
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Payday loan
|
| Date Received |
2016-05-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-05-13
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1726928
|
2016-01-04
|
Problems when you are unable to pay
|
Consumer Loan
|
|
| Issue |
Problems when you are unable to pay
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Consumer Loan
|
| Sub Product |
Installment loan
|
| Date Received |
2016-01-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-01-04
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I received a cash advance. When it was due I called and asked for a 4 day extension. I was denied for the first time in 5 years. I was told by " XXXX '' that the check would be deposited in two days knowing that my check will bounce. Then she said that I 'd have a $ XXXX fee from Amscot and XXXX {$35.00} return check charge from my bank. I told her that my mortgage payment will bounce. I was never told that I could n't receive an extension, nor was I offered any other assistance.
I called the Corporate Office and was told the same, except she said that had I called earlier I could have received assistance. I called XXXX/XXXX/15.
|
| Consumer Consent Provided |
Consent provided
|
|
|
767523
|
2014-03-13
|
Disclosure verification of debt
|
Debt collection
|
|
| Tags |
Older American
|
| Issue |
Disclosure verification of debt
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Debt collection
|
| Sub Issue |
Not given enough info to verify debt
|
| Sub Product |
Other (i.e. phone, health club, etc.)
|
| Date Received |
2014-03-13
|
| Submitted Via |
Referral
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-05-02
|
| Consumer Consent Provided |
N/A
|
|
|
9320144
|
2024-06-21
|
Struggling to pay your loan
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Struggling to pay your loan
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Installment loan
|
| Date Received |
2024-06-21
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-06-21
|
| Consumer Consent Provided |
N/A
|
|
|
2776428
|
2018-01-09
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Checking account
|
| Date Received |
2018-01-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-01-09
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
9709359
|
2024-08-06
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
Amscot Corporation
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive notice of right to dispute
|
| Sub Product |
Payday loan debt
|
| Date Received |
2024-08-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-06
|
| Complaint What Happened |
I'm not able to pay this debt off now. This debt is bringing my credit score down. I am injured and currently not employed.
|
| Consumer Consent Provided |
Consent provided
|
|
