|
11761747
|
2025-01-24
|
Problems at the end of the loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Problems at the end of the loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Problem with paying off the loan
|
| Sub Product |
Lease
|
| Date Received |
2025-01-24
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-24
|
|
|
11402842
|
2025-01-06
|
Repossession
|
Vehicle loan or lease
|
|
| Issue |
Repossession
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Company explaining amount owed
|
| Sub Product |
Lease
|
| Date Received |
2025-01-06
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-06
|
|
|
11382494
|
2025-01-04
|
Problems at the end of the loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Problems at the end of the loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Termination fees or other problem when ending the lease early
|
| Sub Product |
Lease
|
| Date Received |
2025-01-04
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-04
|
|
|
11038672
|
2024-12-05
|
Getting a loan or lease
|
Vehicle loan or lease
|
|
| Tags |
Servicemember
|
| Issue |
Getting a loan or lease
|
| Timely |
No
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Confusing or misleading advertising or marketing
|
| Sub Product |
Loan
|
| Date Received |
2024-12-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-05
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I purchased a used XXXX XXXX XXXX XXXX XXXX XXXX miles XXXX XXXX for {$36000.00} on the Tesla app under used cars on XX/XX/XXXX.
Telsa uses deceptive business and sales practices and under false pretenses and potential fraud. Tesla advertises the car as a long range XXXX and the car is a short range with maximum miles of XXXX. It also led me to believe it would take my trade in of my previous car a XXXX XXXX XXXX from XXXX with a balance of {$20000.00} when they only accept trade ins that are completely paid off.
Tesla advisors continuously provided me with misleading business information, they have not been transparent with the cars actual mileage and due to their misinformation, they continuously ran my credit with multiple banks for the wrong financing amount causing financing harm and resulting in a higher interest rate loan.
I ask to speak with the manager in the showroom and she never came out after an hour of waiting, furthermore due to their misinformation regarding accepting car trade in, I ended up losing money for my trade in value of my car and paying additional taxes on the new purchase of my car.
I now must spend several hundred dollars to have the car detail, this should not be the experience of such a higher model car, to receive a car that is dirty.
The false advertisement of the long range has dire consequences as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I purchase a Tesla was to shave off the expense of over XXXX XXXX dollar a month in gas expenses, however now my usually XXXX XXXX XXXX XXXXXXXX XXXX will result in XXXX hours with multiple charging stops and cost associated with supercharging stations.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6522862
|
2023-02-05
|
Problems at the end of the loan or lease
|
Vehicle loan or lease
|
|
| Tags |
Older American
|
| Issue |
Problems at the end of the loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Termination fees or other problem when ending the lease early
|
| Sub Product |
Lease
|
| Date Received |
2023-02-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-05
|
| Company Public Response |
Company believes the complaint is the result of a misunderstanding
|
| Complaint What Happened |
On XX/XX/XXXX I paid a deposit online to order a new XXXX XXXX XXXX replace the current XXXX XXXX that the Lease was expiring on XX/XX/XXXX. I paid the deposit of {$250.00} online ( copy attached ). After that they kept on asking to follow up in the app but the new order never showed up. First Tesla said there was a wrong email ( I had ordered the new Tesla with my account with Tesla and my email XXXX. Tesla sent me an email that I had to make an affidavit that this email : XXXX was mine. I told them that was not my email and it was a crime to uses somebody else 's email. Tesla personal insisted that I committed fraud and state that email was mine. I provided them with proof of my email, copy of my credit card charge and also Tesla own receipt that the funds were received. After multiple correspondence explaining to them that what they were asking was illegal they arbitrary stole my deposit and told me I had lost it.
I tried to have the deposit credited or refunded but Tesla refused to give it back or credit it. I had to place another deposit, this time with the involvement of a local Tesla store and I finally received the new car. The original deposit was never refunded and Tesla stole my money and refused to give it back.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8037084
|
2023-12-20
|
Getting a loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Getting a loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
High-pressure sales tactics
|
| Sub Product |
Loan
|
| Date Received |
2023-12-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-12-20
|
| Company Public Response |
Company disputes the facts presented in the complaint
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4511001
|
2021-07-02
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Managing the loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Billing problem
|
| Sub Product |
Lease
|
| Date Received |
2021-07-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-07-02
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I am just entering the 3rd year of a 3 year lease agreement with Tesla Finance. At the beginning of the lease I set up auto debit on my account and Tesla withdraws the lease payment from my checking account on the 12th day of every month. For two years all was perfect - equal monthly payments of {$520.00} as called for in the lease. But on XX/XX/2021 Tesla, without any notice or explanation, withdrew {$1100.00}, an extra {$600.00} over the monthly lease payment.
I sent an email to Tesla finance about the issue to find out what was going on. I received no response to that email. I called and spoke with someone named XXXX who told me the extra amount was for " taxes ''. I asked her to send me back up supporting these taxes as I couldn't imagine what they are for. She promised to send an email - nothing arrived. I called again and spoke with XXXX again. I insisted that they provide detailed back up to explain why they had taken this money from my account. She said she would and proceeded to send me a copy of the monthly statement - which contains no details, just dollar amounts without explanation. I called again - was on hold for a very long time so I sent another email demanding they address my concerns. Nothing.
I do not know what to do - until they can demonstrate why I owe this additional {$600.00} I consider it stolen. Too small an amount to hire a lawyer but a lot of money to me. I am grateful for any assistance you can provide to get Tesla to respond. This shouldn't be this hard.
Thank you.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7057307
|
2023-06-01
|
Getting a loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Getting a loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Fraudulent loan
|
| Sub Product |
Loan
|
| Date Received |
2023-06-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-01
|
| Complaint What Happened |
I bought a NEW XXXX XXXX at XXXX XXXX location. It was brand new. I took it out of the dealear and it has safety issues : the seat belt is not working. The safety future that shows me the cars and obstacles arround is not working, The autopliot is not working.
The parking assit is not working.
I went back to the dealer 2 hours after to tell them about all the issues and they did not help. I cant drive the car cause is risky and i want the car fixed or my money back.
Please help me.
XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
5838935
|
2022-08-03
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2022-08-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-03
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I have had so many problems with getting my system up and running that I can not list them all here. I can not get in touch with supervisors or even the same ( repeat ) person to get my issues resolved. I have been trying to get this taken care of since XX/XX/XXXX. I feel like I have run out of options. The long story short is that we were told we would have it installed by the end of the year in XXXX. It was not installed until XX/XX/XXXX. I was unhappy with the way that the panels were situated on my roof and asked for them to move them. getting them to move the panels was difficult, and they said they would take care of it after much back-and-forth. They sent an install crew out to move my panels, but left the roof racks on. They said that they would get a roofer to replace and repair the roof damage but never did. They ended up giving us permission to find our own roofer and get reimbursed. I had them approve the estimate and went ahead with the roof repairs. I have paid them over a month ago and have not heard anything back on getting the reimbursement. on top of that, their policy is to collect down payment and start the monthly payments when you turn on the system. I was told over a month ago that I had permission to operate and we turned on the system. they went ahead and collected payment. Then we were informed by XXXX that they did not have permission to operate and we were to turn the panels off. Tesla continues to take our payments but does not continue to work to resolve the issue with XXXX. they refuse to contact us because we are asking why we are making payments when we do not have a functional system. Our system has failed inspection twice at this point. It has finally passed but we have multiple weeks left before XXXX will recognize the system and allow us to use it for energy. Tesla is basically nonresponsive at this point because we are categorized as a system that has been turned on. I am making no traction and would appreciate your help!
|
| Consumer Consent Provided |
Consent provided
|
|
|
5696003
|
2022-06-21
|
Getting a loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Getting a loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Fraudulent loan
|
| Sub Product |
Loan
|
| Date Received |
2022-06-21
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-06-22
|
| Company Public Response |
Company disputes the facts presented in the complaint
|
| Consumer Consent Provided |
N/A
|
|
|
10518070
|
2024-10-20
|
Problems at the end of the loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Problems at the end of the loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Termination fees or other problem when ending the lease early
|
| Sub Product |
Lease
|
| Date Received |
2024-10-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-20
|
| Complaint What Happened |
I have a contract, but my car suffered XXXX XXXX in one storm in XXXX. From that day in XXXX, XXXX, Tesla has been a nightmare. First, I could not take the car, then I took it later and charged me but did not fix it. I had to send it to a third-party shop. XXXX XXXX was involved since the beginning. All process was very low, I had no car for XXXX months. was very low on getting back, and Tesla lacked support at all times. After months, the insurance decided to total the car. I wasn't contacted by Tesla at any point. After XXXX XXXX made the payoff, Tesla started to charge me when Tesla was the one that owed me money. I have millions of automated messages from Tesla, and not a single email back from me has been answered, and the one answered was to warn me that my bill will go to collection.
XXXX XXXX, from Finance XXXX XXXX ( XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX ) has zero ability total to a client continues to threaten for collection, not reading or supporting anything for the client. I don't talk to him anymore, I need a decent contact to support and fix the Tesla mistake from services to charging.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5943780
|
2022-09-02
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Managing the loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Billing problem
|
| Sub Product |
Lease
|
| Date Received |
2022-09-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-02
|
| Company Public Response |
Company believes the complaint is the result of a misunderstanding
|
| Complaint What Happened |
I leased a Tesla XXXX XXXX ( XXXX ) from Tesla, and after returning the vehicle on XX/XX/2022, Tesla still charged my bank account {$560.00} for XXXX as if I had not returned the car.
I have sent about 30 emails and called many times, but Tesla does not have a real person that answers any of their phones, and I had to leave voicemails.
In reply to one of my emails, I finally received a return call from XXXX XXXX, a Lease Maturity Specialist, and she explained that there was some kind of mixup in their system, and when I returned the car, my billing account did not get automatically closed as it should have and that is why I got charged for another month.
She said she could not refund me for the {$560.00} charge until the billing department closed my billing account. A week later, I still had not heard anything from anyone at Tesla, and I got another email saying they were going to charge my account again on XX/XX/2022, for another {$560.00}.
I called and left another voicemail but could not speak to a real person, and no one called me back.
I sent another email saying I want my money back immediately because it's not my fault they made some kind of mistake and I need the money.
I got a reply email saying this : " Any overpayment will go towards your excess wear and tear as well as your end-of-term charges. '' I replied and said it was not an overpayment! They fraudulently charged me for a car I had already returned, and I want my money back now.
I have not heard back or received my refund, and I still can't talk to anyone at Tesla about all of the problems.
Its hard for me to believe it is legal for a company to charge me {$560.00} for something I didn't get, and while I do understand mistakes happen, the fact that I can not talk to anyone about the problem on the phone and they have not refunded me makes the whole thing look very scammy.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5160181
|
2022-01-28
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
| Tags |
Servicemember
|
| Issue |
Managing the loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Billing problem
|
| Sub Product |
Lease
|
| Date Received |
2022-01-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-01-28
|
| Company Public Response |
Company believes complaint is the result of an isolated error
|
| Complaint What Happened |
On XXXX XXXX, 2021, I purchased the vehicle at the end of the lease agreement through my own bank. Tesla Finance has an overpayment which is owed to me in the amount of {$5000.00}. Tesla refuses to refund the money owed claiming they are backlogged. The vehicle last XXXX in the VIN number is XXXX.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4643511
|
2021-08-19
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Credit inquiries on your report that you don't recognize
|
| Sub Product |
Credit reporting
|
| Date Received |
2021-08-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-08-19
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6813242
|
2023-04-08
|
Lost or stolen check
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Lost or stolen check
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Refund anticipation check
|
| Date Received |
2023-04-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-08
|
| Complaint What Happened |
I bought a car on XX/XX/2022, on the very same date the car price dropped by XXXX $ as I have the cashier check the dealer said once the check has been cashed they will mail me a check of XXXX $ but it's been 4 months I haven't got any money from them went to the dealer 3 times every time they will come up with a new excuse and they will make me wait in lobby for hours without any proper response.
As I took XXXX loan I am paying interest for this XXXX $ dollars and it's been 4 months
|
| Consumer Consent Provided |
Consent provided
|
|
|
9935842
|
2024-08-27
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Managing the loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Problem with fees charged
|
| Sub Product |
Lease
|
| Date Received |
2024-08-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-27
|
| Consumer Consent Provided |
Consent not provided
|
|
|
8001464
|
2023-12-14
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Credit inquiries on your report that you don't recognize
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-12-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-12-14
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
8235864
|
2024-01-27
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
| Tags |
Servicemember
|
| Issue |
Managing the loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Problem with fees charged
|
| Sub Product |
Loan
|
| Date Received |
2024-01-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-28
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7698534
|
2023-10-15
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Credit inquiries on your report that you don't recognize
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-10-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-10-15
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7864404
|
2023-11-15
|
Getting a loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Getting a loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Problem with signing the paperwork
|
| Sub Product |
Lease
|
| Date Received |
2023-11-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-15
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7700666
|
2023-10-15
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-10-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-10-15
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7524971
|
2023-09-09
|
Getting a loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Getting a loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Changes in terms mid-deal or after closing
|
| Sub Product |
Loan
|
| Date Received |
2023-09-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-09
|
| Company Public Response |
Company believes the complaint provided an opportunity to answer consumer's questions
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7083636
|
2023-06-07
|
Lost or stolen check
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Lost or stolen check
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Refund anticipation check
|
| Date Received |
2023-06-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-07
|
| Complaint What Happened |
I bought a car on XX/XX/2022, on the very same date the car price dropped by XXXX $ as I have the cashier check the dealer said once the check has been cashed they will mail me a check of XXXX $ but it's been 6 months I haven't got any money from them went to the dealer 4 times every time they will come up with a new excuse and they will make me wait in lobby for hours without any proper response. As I took Auto loan I am paying interest for this XXXX $ dollars and it's been 6 months.
They keep saying check has been mailed and it has been more than 2 months and I havent received the check no courier such a long time
|
| Consumer Consent Provided |
Consent provided
|
|
|
6519885
|
2023-02-02
|
Problem with additional add-on products or services
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Problem with additional add-on products or services
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Installment loan
|
| Date Received |
2023-02-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-02
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I purchase a home inXXXX, MD ; back in XXXX of XXXX. There were solar panels on the roof that were transferred from the previous owner XXXX XXXX. The solar panels were put on years before I purchased the home and were owned by XXXX with a lease agreement built in. Unbenknownst to me ; XXXX had work done on the roof back in XXXX and whoever put the solar panels back down did not do it correctly. So from XXXX the panels worked fine and then all of the sudden XX/XX/XXXX they stopped working. I began to call Tesla customer support ; which I waited for hours each time on hold when I called ; would get someone on the phone and get transferred around and around. I would have to explain that the solar panels were not reporting or communicating anymore and were not working. They told me it was because I needed a new gateway ; which they sent out. Over a month went by and I received no gateway, so I began calling again and again ; day after day. After SIX MONTHS I received the gateway, with no instructions or help... so I called Tesla again and they said " the gateway is just a device it has nothing to do with the panels not working ; we need to get someone out there ''. XXXX you I was asking for someone to come out to the house for months. No one came out to the house, I had to call back another 4-7 times and then finally around XX/XX/XXXX someone came and looked at the panels and said it would be {$3700.00} to fix them because they burnt out. He even stated this was not my fault at all and to file a work order and Tesla would take care of it ... .boy was I wrong. After calling, putting in requests through the app, emailing for over 8 MONTHS!!!! no one came out, no one would confirm anything and no one would acknowledge anything. So, I had enough I called the company that controlled the inverter and they came out the next day ( great company ) and they even replaced the inverter FOR FREE!!!! no questions asked hoping that would help but it didn't. The problem still lied with Tesla to fix the panels themselves. So it's now Fall of XXXX ( I started this process XX/XX/XXXX ) ; and I called into Tesla over and over again; finally they assigned my case to a women named XXXX XXXX ( I have all of our email correspondence ). She ASSURED ME that this would be taken care of and I woulnd't have to pay a dime. She took a month to get all the facts together and go through the 20+ times I called in over the last 1.5 years and submitted the request to management. Tesla management came back saying they wouldn't help unless I could prove that I wasn't the one who messed with the roof or panels. Simple enough, I got the previous owner XXXX XXXX on the phone and she gave me the information of the company used to do the roof work. I called them myself and confirmed XXXX XXXX XXXX from XXXX MD completed the work. XXXX told me that with all this informaiton and the terrible customer service I recieved over the last 2 years would be enough to get this done for me. MORE LIES. She came back and asked me to get more information, which i got ; then asked me to get documentation which i got and more and more and more. I got everything she asked for ... .then on XX/XX/XXXX I receive an email from XXXX XXXX who states that the only outcome is for ME TO PAY THE FULL BALANCE TO GET THEM FIXED and that XXXXesla would not help at all. So I got all the information proving I wasn't at fault as requested, I got the roofing company to admit they did the work, and gave all of this to Tesla ; let 's not forget that this took OVER 2 YEARS FOR THEM TO DO A SIMPLE REVIEW PROCEDURE. Declining multiple times over those years to send people out to my house, to try and walk me through the gateway or inverter, to help me figure this out or anything. I have asked XXXX to call and explain to me over the phone how they could come to this decision when I did every single thing they asked me for and then some. No response, no response from XXXX either. Next day I emailed them again, nothing, and so on until today XXXX. I am completely disgusted with their lack of customer service, deception, misinformation, incomplete investigatory practices, lack of follow up, violating their fiduciary responsibility to their client, but most of all ; taking over 2 years to send me a rude email stating " oh well you have to pay to get them fixed ). You can not tell a consumer whose already been put through the ringer and been lied to for over XXXX years that if you get all this information, we will help you and then do the exact opposite.
This needs to be rectified.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6435020
|
2023-01-13
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Credit inquiries on your report that you don't recognize
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-01-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-13
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5256875
|
2022-02-24
|
Getting a loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Getting a loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Fraudulent loan
|
| Sub Product |
Lease
|
| Date Received |
2022-02-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-24
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
We purchased a car from Tesla and went to their dealership to order the vehicle. The sales rep took us on their website. We calculated the payment to $ XXXXmonth with {$22000.00} down. Their website stated that the payment includes Includes Destination & doc. A fee of {$1200.00}. Once we ordered the car, paid them {$250.00} as a deposit, and the documents were sent to us days later within their portal, the car payment jumped to $ XXXX/month ( $ XXXXmonth increase ). When we confronted them on the discrepancy, they told us that the website was false and, in their own words, " we are not a big fan of our payment calculator on our website. '' When I confronted them that this is a bait and switch, they retracted their statement and started to justify the mistake by stating their website doesn't include ANYTHING in their payment, no interest, no fees, no taxes, etc. How is one supposed to know what the total payment is if the interest on the car is not added when they're presenting the payment and selling the vehicles to their consumers? And there are other hidden fees on top of the {$1200.00} they have shown? This is a 31 % increase in payment from what was told to us at the time of the sale!
Financing a car or a mortgage is no different. If a mortgage company were showing payments on their website that didn't include the APR, Fees, and Taxes, they would be shut down by the CFPB and FTC for false advertising. Still, a car company like Tesla can advertise payments to people and switch on them without any recourse??? This is a double standard in the finance industry and unjustified!
After canceling the order, they removed the contract on their website which you couldn't even download!
|
| Consumer Consent Provided |
Consent provided
|
|
|
6711423
|
2023-03-17
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
| Tags |
Older American
|
| Issue |
Managing the loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Problem with fees charged
|
| Sub Product |
Lease
|
| Date Received |
2023-03-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-17
|
| Company Public Response |
Company disputes the facts presented in the complaint
|
| Complaint What Happened |
Money Stolen by Tesla and has not refunded even after agreed to Consumer Financial Protection Bureau to refund the stolen Deposit.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6437728
|
2023-01-14
|
Getting a loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Getting a loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Confusing or misleading advertising or marketing
|
| Sub Product |
Loan
|
| Date Received |
2023-01-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-14
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
On XX/XX/XXXX and XX/XX/XXXX with XXXX seperate purchases at Tesla, I was told and lied to by associates over the phone by Tesla both in XXXX and in XXXX, They told me Tesla will not drop prices over the next 30 days and that I should feel assured I was buying the car and the price was the lowest of which Tesla would allow and to please sign as fast as possible as I had to take delivery that specific day. The pressure to sign that day and the sales tatics portrayed were predatory and illegal including admitting to recording phone calls in the state of Florida that per Florida Statue 934.03 ( 2 ) ( d ) is illegal without notification or consent from both parties. They then on XX/XX/XXXX less than two weeks after the original purchase dropped the prices 20 % on one vehicle and 13 % on the other vehicle I purchase causing financial harm to myself as well as emotional and mental harm for being dupped and lied to by persuasion. This is one illegal in multiple manners but two completely irresponsible for such a large company to mislead and misrepresent facts and not make the clients whole or take back the UNUSED merchandise which has not even been titled to the purchaser within that given timeframe. Please help in this instance, I feel helpless as a consumer whom was soo clearly lied to, took advantage of and misrepresented to. Thank you
|
| Consumer Consent Provided |
Consent provided
|
|
|
4765267
|
2021-09-29
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Credit inquiries on your report that you don't recognize
|
| Sub Product |
Credit reporting
|
| Date Received |
2021-09-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-09-29
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5603547
|
2022-05-26
|
Getting a loan or lease
|
Vehicle loan or lease
|
|
| Tags |
Servicemember
|
| Issue |
Getting a loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Fraudulent loan
|
| Sub Product |
Loan
|
| Date Received |
2022-05-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-05-26
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I paid XXXX XXXX and XXXX dollars to order a tesla model 3 AWD full self driving upgrade. The sales person asked if I wanted to secure financing with Tesla or their affiliated companies, I declined and told them I would secure my own financing. A couple of months went by and the TESLA sales team informed me my vehicle was ready to be picked up. I received a text message from the TESLA sales team informing me that I have a loan amount of XXXX dollar. I immediately called the sales team to inquire about the dollar loan. I spoke to a TESLA team member and he informed me that the XXXX dollar loan came from XXXX XXXX XXXX XXXX and they put the money in an account. I was devasted and very heart broken. This public company went behind my back and applied for a loan using my information after I clearly told them I will secure my own funding.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7921283
|
2023-11-28
|
Problems at the end of the loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Problems at the end of the loan or lease
|
| Timely |
Yes
|
| Company |
Tesla, Inc.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Termination fees or other problem when ending the lease early
|
| Sub Product |
Lease
|
| Date Received |
2023-11-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-28
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
Pls refer to case # XXXX A Tesla rep called and offered credits for the early termination of the lease.
The rep Never stated ( calls were recorded by Tesla ) that these credits weee to be applied regardless of when the vehicle was returned In fact ( recorded on the calls as well ) he was pushing for an early return of the vehicle Never was it stated that these credits would offset by any early return of the vehicle..
In fact these credits with the companys action dilute the effectiveness of the credit given scamming consumers out of moneys
|
| Consumer Consent Provided |
Consent provided
|
|
