|
2906700
|
2018-04-06
|
Struggling to pay mortgage
|
Mortgage
|
|
| Issue |
Struggling to pay mortgage
|
| Timely |
No
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2018-04-06
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-05-15
|
| Consumer Consent Provided |
N/A
|
|
|
2832803
|
2018-03-02
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2018-03-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-03-02
|
| Complaint What Happened |
On XXXX XXXX, I went on XXXX to inquire about current interest rates on a new home purchase. I selected that I did NOT want to receive marketing solicitation and have my contact information shared. Despite this, I received an inundation of marketing phone calls and emails from lenders for the following 3 days, including on Sunday, at all hours of the day and night. I asked each of the callers to remove me from their call list and completed unsubscribe requests for all emails on the XXXX. I submitted the opt-out link directly on XXXX on the XXXX. All marketers abided by privacy with the exception of ONE : a XXXX XXXX from XXXX XXXX XXXX, XXXX # XXXX. There is no unsubscribe link on his email, so I replied directly to him asking to UNSUBSCRIBE in no uncertain terms. I have received emails from him every single day since XXXX XXXX, now totaling 4 emails, and to each I have asked to unsubscribe, including most recently advising him if I was not removed from his marketing list that I would contact CFPB. He continues to send me these annoying emails after I have opted out and asked him directly to stop contacting me.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3028462
|
2018-09-25
|
Struggling to pay mortgage
|
Mortgage
|
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2018-09-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-09-25
|
| Complaint What Happened |
For the past year we have numerous difficulties with our loan servicer, MB Financial, regarding the natural disaster relief program offered by XXXX XXXX. Our loan is owned by XXXX XXXX and serviced by MB Financial. The current issue is that MB Financial has delayed on processing the loan modification following the forbearance and trial payment period for several months and called last Tuesday, XX/XX/XXXX, and said past payments XXXX and XXXX were due, despite multiple MB Financial representatives stating no payments were required during this period. The issue was referred up to a supervisor but we have been unable to get a response from the bank since that day. In addition, we were either given inaccurate information from multiple MB Financial representatives as to the status of the loan modification and what our responsibilities were during processing or MB Financial backdated the execution of the loan modification and is using it to force their sudden change in position. Our request from the CFPB on this issue is to investigate these issues on our behalf so we can ( 1 ) get a response from the bank and ( 2 ) determine what our true responsibilities are for past payments so we can bring the loan up to current. In addition, we are requesting MB Financial not report any payments as past due or delinquent to any credit reporting agencies or other action to foreclose or cancel the loan modification until this matter is resolved and we are given reasonable time to remit payment in full. The details of this case are as follows : On XX/XX/XXXX and XX/XX/XXXX, our area was significantly impacted by Hurricane Irma and declared by FEMA as eligible for individual assistance. At the time MB Financial was refusing to recognize the natural disaster mortgage relief program offered by XXXX XXXX. With the help of the CFPB under complaint XXXX, MB Financial agreed to recognize the XXXX XXXX natural disaster mortgage relief program and placed our loan into a six-month forbearance in accordance with the program. Following the forbearance period, we began making trial payments in XXXX of this year and successfully completed the last trial payment in XXXX on XX/XX/XXXX ( phone payment confirmation XXXX ). At the time of payment, I inquired as to when we could expect the loan mod to be completed and the agent could not provide a timeframe and suggested we call back in a couple of weeks for an update as requirements for a XXXX payment. On or about XX/XX/XXXX, I called the main number to inquire on the loan mod and our requirements for a XXXX payments. The agent could not provide any information, so I requested a call back from one of the loan specialists. On XX/XX/XXXX at XXXX XXXX I received a call back from one of the loan specialists. They stated the loan mod was being processed and should be completed shortly. When I asked about the need for a XXXX payment, they responded by saying they strongly recommended we continue making payments. When I asked if it was required, they again said it was recommended but hesitantly admitted the loan would remain current if a payment was not made until the loan modification was in effect. The loan modification documents were received from MB Financial via XXXX Overnight Service on XX/XX/XXXX, executed by my wife and I on XX/XX/XXXX, returned to MB financial on XX/XX/XXXX, and received by MB Financial on XX/XX/XXXX. On or about XX/XX/XXXX, I called the main number and inquired on the status of the loan modification and was told it was waiting signatures and should be completed shortly. I again asked about our requirements for payment and was told we should continue making payments. I then asked what was required and again was told payments were recommended but would not be required until the loan modification was complete. I called again on or around XX/XX/XXXX and XX/XX/XXXX to find out the status on the loan modification and was told it was still in progress. When I asked about payments, I was told they were recommended, and after pressing for an answer to my question, I was again told they were not required until the loan modification was completed. On XX/XX/XXXX at XXXX XXXX, I called the main number and reached XXXX. I asked about the status of the loan modification and was told it was still awaiting final signatures and should be completed within the next week. She said she would e-mail the team working the loan to try and get an update. On or about XX/XX/XXXX, I called the main number to inquire on the status of the loan modification. The agent could provide no information beyond that it was waiting signatures, so I requested a callback from a loan specialist so we could establish when the loan modification would be completed and what our requirements for a payment in XXXX would be. On XX/XX/XXXX at XXXX XXXX, I received a call back from a loan specialist ( XXXX? ). They stated the team was working directly with XXXX XXXX to ensure everything was being done properly, but the loan modification was nearing completion and we should be receiving the documents within the next week. When asked about a XXXX payment, we were told it was strongly recommended. When asked if it was required, we were again told it was recommended, and after pressing that payments would resume normal schedule once the modification was complete. On XX/XX/XXXX, we received an envelope from MB Financial via regular USPS First Class Mail ( no tracking or proof of delivery ) that contained the executed loan modification documents. The document was signed by MB Financial representative XXXX XXXX, Vice President, and notarized with a date of XX/XX/XXXX, more than one month prior to receipt by us and after multiple MB Financial representatives had stated the loan modification was still in progress and awaiting signatures. I called the main number on XX/XX/XXXX at XXXX XXXX and again requested a status update on the loan modification. I was told the loan modification was still in progress, despite receiving the loan modification documents, and I again requested our requirements for payments. It was recommended we continue to make the trial payments, but when pressed, we were told payments would resume when the loan modification was complete and in effect. On XX/XX/XXXX at XXXX XXXX, I received a call from loan specialist XXXX who informed me that our loan was behind and that payments for XXXX and XXXX were due at the time of his call. When I explained the call history I have had with MB Financial, he referred to the loan modification documents that outlined payments to resume in XXXX and said the XXXX and XXXX payments were past due. When I said I disagreed based on conversation with multiple agents from MB Financial and wanted the CFPB to review the case, he said he would have his supervisor contact me. On XX/XX/XXXX at XXXX XXXX XXXX, I received a call from XXXX. I was unavailable to take the call at that time and she left a voice mail for me to return her call. I called XXXX on XX/XX/XXXX at XXXX XXXX to return her call and was told by the agent she had just left for the day. I asked to leave a message for her to return my call the following day and the agent stated he would. After three business days with no return call, I called the main number again on XX/XX/XXXX at XXXX XXXX to try and reach XXXX. Agent XXXX answered the phone and said XXXX had been busy with other projects but he would e-mail her and the entire team handling the loan so I would get a call back before the end of the business day. I explained that were wanting to get this issue resolved so we could get back on a regular payment schedule and that we would file a complaint with the CFPB if the bank failed to reach us on this issue. As of the close of business yesterday, XX/XX/XXXX, we have still not received a call back from MB Financial on this issue.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2955583
|
2018-07-06
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2018-07-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-07-06
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2976528
|
2018-07-30
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2018-07-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-07-31
|
| Complaint What Happened |
My mortgage payment has been set up on monthly auto bill pay from my bank ( XXXX ) to my mortgage company ( XXXX XXXX XXXX ) since XX/XX/XXXX. On XX/XX/XXXX XXXXXXXX XXXX sent my monthly mortgage payment to M.B. Financial. XXXX has provided me with confirmation and supporting documentation that the payment was sent, received and funded. Additional information provided by XXXX was the electronic transaction number XXXX ; Biller ID number for MB Financial XXXX and address confirmation XXXX XXXX XXXXXXXX XXXX XXXX, IL XXXX, the date and time that MB Financial " accepted and funded '' the transaction on XX/XX/XXXX at XXXX XXXX. On XX/XX/XXXX, I received a phone call from MB Financial that my mortgage payment was past due. I immediately submitted to MB proof of payment from XXXX, as well as, a follow up call to the representative to contacted me. On XX/XX/XXXX, I called MB Financial for an update and spoke with XXXX who informed me there was still no record of my mortgage payment or information updated on my account and if they did not receive our mortgage payment by XX/XX/XXXX we would be reported to the credit bureau. I then followed up with XXXX a second time to see if they could provide me with any additional information to help locate the payment. After obtaining additional information from XXXX, I called MB Financial back and spoke with XXXX - XXXX indicated she made notes on my account, asked me to re-email to her the proof of payment, my bank statement from XXXX showing the payment was deducted and the additional confirmation information XXXX had provided me with. She told me she was sending this information to the escalation team and either her or someone would call me back by the end of the day. I was never called. Therefore, on XX/XX/XXXX, I called MB Financial again, spoke with XXXX who told me she forwarded my email but did not see any updates or notes on my account yet. I asked to speak to a supervisor at this time because I was told on XX/XX/XXXX someone would be in touch with me within 3 business days. I was connected to XXXX ID # XXXX. XXXX informed me that this is an issue that MB Financial is having with XXXX sending mortgage payments to the wrong location. I explained to her I already verified with XXXX that it was sent to the correct location and my account number was referenced on the payment. I also inquired how does location matter as long as my account number is referenced and information is accurate that they should be able to find my payment. XXXX explained when payments get sent to their " XXXX location '' which is for auto & boat payments the mortgage payments get lost. She also confirm that MB would report us to the credit bureau as delinquent if payment not received by XX/XX/XXXX. To avoid that, I had to submit a second XX/XX/XXXX payment to MB financial on XX/XX/XXXX. I called XXXX to let her know of this additional payment I had just electronically sent and ask due to the circumstances the late charge be waived. My payment sent on XX/XX/XXXX has been posted. XXXX assured me she was going to locate our previous payment sent on XX/XX/XXXX and promised to call me back on Friday, XX/XX/XXXX with an update either way. XXXX, along with the others that had told me they were going to call me back never did. Today, XXXX I called MB Financial again to get an update. I spoke with XXXX. XXXX informed me that there were still no updates made to my account, XXXX was not in and no other supervisor was available to take my call. XXXX placed me on hold while he spoke with a supervisor XXXX who has said she will try and get an update and get back to me today by XXXX XXXX. SO, here is a mortgage company that accepted and funded back on XX/XX/XXXX at XXXX XXXX my XX/XX/XXXX mortgage payment, has lost it, will not call me back with resolution, wants to blame XXXX, I only received calls to let me know my payment was late and would be reported to the credit bureau, I had to make a second payment to avoid that, I have had to make numerous calls to them, it's been a month and my payment still has not been found and they continue to tell me the escalation team is looking for it and someone will call me back! Now, the XX/XX/XXXX payment is due and they still have done nothing to assist me with the missing XX/XX/XXXX payment.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2487859
|
2017-05-18
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Cashing a check
|
| Sub Product |
Other banking product or service
|
| Date Received |
2017-05-18
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-05-19
|
| Consumer Consent Provided |
N/A
|
|
|
2951598
|
2018-07-02
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Mortgage
|
| Sub Product |
Other type of mortgage
|
| Date Received |
2018-07-02
|
| Submitted Via |
Referral
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-07-03
|
| Consumer Consent Provided |
N/A
|
|
|
2750612
|
2017-12-09
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
No
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2017-12-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-12-09
|
| Complaint What Happened |
( XXXX ) XXXX XXXX XXXX from XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX from XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, IL XXXX ( XXXX ) XXXX ( XXXX ) XXXX XXXX SERVICES XXXX XXXX, XXXX XXXX XXXX, XXXX Auto Financing Companies XXXX XXXX XXXX XXXX, OH XXXX ( XXXX ) XXXX I went in and looked at bikes the salesman said they we NOT running any Hard Inquires. He lied XXXX these inquires showed up. He said I was in the system from before so no need to run the hard Inquire. Id like to have them removed please and I give you the permission to assist me to resolve this, and give access to my info
|
| Consumer Consent Provided |
Consent provided
|
|
|
1946021
|
2016-05-28
|
Settlement process and costs
|
Mortgage
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Settlement process and costs
|
| Timely |
No
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Mortgage
|
| Sub Product |
VA mortgage
|
| Date Received |
2016-05-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-05-29
|
| Complaint What Happened |
MB Financial Bank has sent us several Closing Disclosures with many errors involving closing costs and amount of the loan ( VA ). We contacted our Loan Officer and asked for corrections. She has said, " Oh do n't worry about it! '' This has gone back and forth several times, mainly because MB Financial & the Loan Officer did not want to rewrite the loan. They finally conceded that there was misappropriation of funds and now rewriting the loan. We have yet to see the Closing Disclosure and even so, we were told the closing on the home will be this Friday, XXXX XXXX, 2016.
We have lost trust in the Loan Officer and MB Financial. We also feel pressured by the Loan Officer, the Realtor and MB Financial. [ We were told that if we opened the email ( secure document ) from MB Financial, we were giving consent for the Closing Disclosure. ] Can you help us look at the Closing Disclosure without giving our consent?
We feel we would like to use another financial institution and have already started this process. We do not want to use MB Financial due to all these problems.
The Loan Officer is not happy and neither the Realtor ( whom recommended the Loan Officer ). The Seller ( s ) are unhappy due to this delay. It is a mess, but not our fault!
Thank you, XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
2048157
|
2016-08-05
|
Customer service/Customer relations
|
Other financial service
|
|
| Tags |
Older American
|
| Issue |
Customer service/Customer relations
|
| Timely |
Yes
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Other financial service
|
| Sub Product |
Traveler’s/Cashier’s checks
|
| Date Received |
2016-08-05
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-08-09
|
| Consumer Consent Provided |
N/A
|
|
|
1980041
|
2016-06-22
|
Customer service/Customer relations
|
Other financial service
|
|
| Tags |
Older American
|
| Issue |
Customer service/Customer relations
|
| Timely |
No
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Other financial service
|
| Sub Product |
Traveler’s/Cashier’s checks
|
| Date Received |
2016-06-22
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-06-26
|
| Consumer Consent Provided |
N/A
|
|
|
3002668
|
2018-08-27
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2018-08-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-08-27
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2681276
|
2017-09-21
|
Struggling to pay mortgage
|
Mortgage
|
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2017-09-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-09-21
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2705523
|
2017-10-18
|
Problems at the end of the loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Problems at the end of the loan or lease
|
| Timely |
Yes
|
| Company |
MB FINANCIAL, INC.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Unable to receive car title or other problem after the loan is paid off
|
| Sub Product |
Loan
|
| Date Received |
2017-10-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-10-18
|
| Complaint What Happened |
I XXXX XXXX I have a boat loan with XXXX XXXX XXXX last XXXX of XXXX the same suffered damages for the hurricane XXXX I placed a claim to my insurance which issued a check for the sum of XXXX for the repair, send the check to XXXX XXXX XXXX to endorse the money to be able to repair the boat and continue using it I received a call from mb financial that could not give me the check that the boat was not completely repaired I think this is not fair and not legal
|
| Consumer Consent Provided |
Consent provided
|
|
