|
3807379
|
2020-08-20
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2020-08-20
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-08-21
|
| Consumer Consent Provided |
N/A
|
|
|
3667148
|
2020-05-25
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Checking account
|
| Date Received |
2020-05-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-05-25
|
| Complaint What Happened |
Hello I have {$600.00} stuck with a bank called N26 Checking Account XXXX Name XXXX XXXX I opened the account ... .Read lots of good things about this new type of account online ...
I deposited only a few {$100.00} per day ... ..And while having the account at most pulled from the atm XXXX per day ... ..there limits are FYI {$750.00} ....
I have a few college friends who have it and have sent me a few dollars from things owed to each other ... ... OUT of the blue they frooze the account ... .any chance of trying to discuss with them they say funds are frozen I am under investigation ... ..I can't touch the {$600.00} ... ... I said ok ... .Waited 3 more days with out hearing them and they repeated the same blurb ... ... .it 's now been 8 days ... .they have my money no answer and funds frozen .... NOT HAPPY ... ... .Need help XXXX XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
4474700
|
2021-06-19
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2021-06-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-06-19
|
| Complaint What Happened |
Hello, On XX/XX/2021 Ive tried using my N26 debit card and it got declined.
After calling customer service i was advised that my account is in hold due to security department noticing some suspicious activity. I was advised that there is no promised date when Ill have access to my funds again.
Then, later in the same day, XX/XX/2021 Ive received email stating that my account will be closed because Ive violated terms and conditions. Which one, wasnt specified and when Ive contacted bank again, regular customer service agent didnt have that information.
I was also advised to provide external bank account information so funds can be transferred there which Ive provided right away.
Week later i am still being given run around and bank customer service agents tell me that theyve sent a note to security department to expedite the process of releasing my funds.
Id like to complain on this bank practices of not communicating to their customers properly and not stating which part of the agreement they believe Ive violated. Not i have almost {$3200.00} dollars they are holding and Im unable to pay my rent. Especially in this hard time!
They also have constant delays responding to messages and not providing any updates.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3702827
|
2020-06-17
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Problem using the card to withdraw money from an ATM
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2020-06-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-06-17
|
| Complaint What Happened |
N26 PREPAID CARD HAS SUSPENDED MY ACCOUNT, STATING THAT MY ACCOUNT IS UNDER REVIEW RIGHT AFTER RECEIVING MY DIRECT DEPOSIT!!! IF MY ACCOUNT WAS UNDER REVIEW NO MONEY SHOULD HAVE BEEN ACCEPTED INTO THE ACCOUNT FOR THEM TO HOLD. NOW I HAVE NO MEANS OF LIVING AS THIS IS MY EMPLOYMENT INCOME. THEY ARE REFUSING TO GIVE ME A GIVEN TIME FRAME AND IS BASICALLY TELLING THERE IS NO SET AMOUNT OF TIME FOR ME TO RECEIVE MY FUNDS, THEY ARE NOT EVEN OFFERING THE ACCOUNT TO BE CLOSED AND I RECEIVE MU REFUND BY CHECK. THIS IS ROBBERY AND IT HAS BEEN ENTIRELY TOO LONG WITHOUT A RESPONSE AND IT ALSO TAKES UP TO 2 WEEKS FOR MY DIRECT DEOSIT INFORMATION TO UPDATE WHICH MEANS IT CAN BE ANOTHER LOST CHECK. WHAT THIS COMPANY IS DOING IS ILLEGAL AND THEY ARE ATTEMPTING TO SHOW MONEY. PLEASE PROVIDE A EXACT TIME FRAME FOR REVIEW OR SEND ME MONEY.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3549480
|
2020-02-29
|
Opening an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Unable to open an account
|
| Sub Product |
Checking account
|
| Date Received |
2020-02-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-02-29
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I was denied from opening a checking account at N26 bank and was given no reason for that denial. I called why and ask and was not given a reason. Under the Fair Credit Reporting Act, banks are required to tell you why you've been denied a bank account.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3486957
|
2020-01-06
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2020-01-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-01-06
|
| Complaint What Happened |
N26 via XXXX XXXX in their Account Agreement and Disclosures Effective XX/XX/XXXX on Page 11 of 18 states that Over the Counter Withdrawals are permitted with a max of {$5000.00} per day. However when I tried to do this, the transaction is declined and support is unable to help. I reported this issue back in XX/XX/XXXX but they still have no resolved it. I have contacted them via email multiple time about updates on this issue.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4130449
|
2021-02-10
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Checking account
|
| Date Received |
2021-02-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-02-10
|
| Complaint What Happened |
I have had N26 hold authorization temporary holds for 31 days, even though the merchant has released held funds. They make it impossible to get these holds released
|
| Consumer Consent Provided |
Consent provided
|
|
|
3991950
|
2020-12-04
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not received from closed account
|
| Sub Product |
Checking account
|
| Date Received |
2020-12-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-12-04
|
| Consumer Consent Provided |
Other
|
|
|
3792021
|
2020-08-10
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2020-08-10
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-08-12
|
| Consumer Consent Provided |
N/A
|
|
