| Capabilities Statement Link |
-
|
| Phone Number |
877-447-4627
|
| Fax Number |
-
|
| E-mail Address |
jsutherland@contax360.com
|
| WWW Page |
-
|
| E-Commerce Website |
http://www.contax360.com/
|
| Contact Person |
JACQUELINE SUTHERLAND
|
| County Code (3 digit) |
011
|
| Congressional District |
25
|
| Metropolitan Statistical Area |
2680
|
| CAGE Code |
7H0H8
|
| Year Established |
2007
|
| Accepts Government Credit Card |
Yes
|
| Legal Structure |
Subchapter S Corporation
|
| Ownership and Self-Certifications |
Black American, Other Minority Owned, Women-Owned Small Business, Woman Owned
|
| Business Development Servicing Office |
SOUTH FLORIDA DISTRICT OFFICE (SBA office code 0455)
|
| Capabilities Narrative |
Contax360 is a leading provider of nearshore and blended delivery services. Our onshore and nearshore capabilities allow our customers to select from resources in the U.S. or Jamaica to create the perfect balance of services to match your unique requirements. Blended delivery requires the ability to plan, train, deliver and manage a diverse work team. Our experience and resources provide the foundation for a successful Blended Services delivery.
We provide contact center solutions, servicing the Financial, IT, Telecommunications, Business-to-Business, Insurance, Health Care, and Travel and Hospitality industries. Service Offerings include: customer service, sales, and collections.
|
| Special Equipment/Materials |
(none given)
|
| Business Type Percentages |
Service (100 %)
|
| Keywords |
bpo, call center, knowledge process outsourcing, finance and accounting, back office, it consulting, managed services, hardware procurement, billing, sales, collections
|
| Quality Assurance Standards |
(none given)
|
| Electronic Data Interchange capable |
-
|
Current Principals
| Name |
Jacqueline Sutherland |
| Role |
CEO |
|
SBA Federal Certifications
| HUBZone Certified |
No |
| Women Owned Certified |
No |
| Women Owned Pending |
No |
| Economically Disadvantaged Women Owned Certified |
No |
| Economically Disadvantaged Women Owned Pending |
No |
| Veteran-Owned Small Business Certified |
No |
| Veteran-Owned Small Business Joint Venture |
No |
| Service-Disabled Veteran-Owned Small Business Certified |
No |
| Service-Disabled Veteran-Owned Small Business Joint Venture |
No |
Bonding Levels
| Description |
Construction Bonding Level (per contract) |
| Level |
$0 |
|
| Description |
Construction Bonding Level (aggregate) |
| Level |
$0 |
|
| Description |
Service Bonding Level (per contract) |
| Level |
$0 |
|
| Description |
Service Bonding Level (aggregate) |
| Level |
$0 |
|
NAICS Codes with Size Determinations by NAICS
| Primary |
Yes |
| Code |
561422 |
| NAICS Code's Description |
Telemarketing Bureaus and Other contact Centers |
| Buy Green |
Yes |
|
| Code |
541219 |
| NAICS Code's Description |
Other Accounting Services |
| Buy Green |
Yes |
|
| Code |
541519 |
| NAICS Code's Description |
Other Computer Related ServicesGeneral $30.00m Small Business Size Standard: [Yes]Special 150 Employees Information Technology Value Added Resellers: [No] (4) |
| Buy Green |
See Description |
|
| Code |
541611 |
| NAICS Code's Description |
Administrative Management and General Management Consulting Services |
| Buy Green |
Yes |
|
| Code |
541990 |
| NAICS Code's Description |
All Other Professional, Scientific and Technical Services |
| Buy Green |
Yes |
|
| Code |
561421 |
| NAICS Code's Description |
Telephone Answering Services |
| Buy Green |
No |
|
| Code |
561440 |
| NAICS Code's Description |
Collection Agencies |
| Buy Green |
Yes |
|
| Code |
561599 |
| NAICS Code's Description |
All Other Travel Arrangement and Reservation Services |
| Buy Green |
Yes |
|
| Code |
561990 |
| NAICS Code's Description |
All Other Support Services |
| Buy Green |
No |
|
Export Profile (Trade Mission Online)
| Exporter |
Yes |
| Export Business Activities |
Service(s), Consultant, Financing |
| Exporting to |
Canada; Colombia; Dominica; Dominican Republic; Trinidad and Tobago; United Kingdom |
| Desired Export Business Relationships |
Direct export sales, Distributor/Importer, Representative/Agent/Broker, Overseas retailers, Licensing, Franchising, Contract manufacturing, Joint venture/coventure, Wholly owned subsidiaries/branches, Alliances, Investment, Other (Please explain below) |
| Description of Export Objective(s) |
bpo |
Performance History (References)
| Name |
TriStar Products, Inc. / Studios |
| Contact |
Anil Bhalla |
| Phone |
416-380-3800 |
|
| Name |
Minacs Aditya Birla |
| Contract |
Toronto Star |
| Start |
2012-06-01 |
| Value |
$900,000 |
| Contact |
Anil Bhalla |
| Phone |
248-553-8355 |
|
|
