SUNTRUST BANKS, INC. - Florida Company Profile

Company Details

Entity Name:	SUNTRUST BANKS, INC.
Jurisdiction:	FLORIDA
Filing Type:	Foreign Profit
Status:	Inactive The business entity is inactive. This status may signal operational issues or voluntary closure, raising concerns about the business's ability to repay loans and requiring careful risk assessment by lenders.
Date Filed:	30 Jul 1985 (40 years ago)
Date of dissolution:	27 Jul 2021 (4 years ago)
Last Event:	WITHDRAWAL
Event Date Filed:	27 Jul 2021 (4 years ago)
Document Number:	P06918
FEI/EIN Number	581575035 Federal Employer Identification (FEI) Number assigned by the IRS.
Address:	303 PEACHTREE ST., NE, GA-ATLANTA-0645, ATLANTA, GA, 30308, US
Mail Address:	214 N. TRYON STREET, 44TH FLOOR, CHARLOTTE, NC, 28210
Place of Formation:	GEORGIA

Key Officers & Management

Name	Role	Address
ROGERS WILLIAM HJr.	Chief Executive Officer	303 PEACHTREE ST., NE, ATLANTA, GA, 30308
FITZSIMMONS ELLEN	GENE	303 PEACHTREE ST. NE, ATLANTA, GA, 30308
KOLESAR ALBERT	Treasurer	303 PEACHTREE ST., NE, ATLANTA, GA, 30308
DOWDY LYNN SJr.	ASSI	303 PEACHTREE ST NE, ATLANTA, GA, 30308
STANBERRY HASANA R	ASSI	303 PEACHTREE ST NE, ATLANTA, GA, 30308
PHILLIPS CURT H	ASSI	303 PEACHTREE STREET NE, ATLANTA, GA, 30308

Events

Event Type	Filed Date	Value	Description
WITHDRAWAL	2021-07-27	-	-
CHANGE OF MAILING ADDRESS	2021-07-27	303 PEACHTREE ST., NE, GA-ATLANTA-0645, ATLANTA, GA 30308	-
REGISTERED AGENT CHANGED	2021-07-27	REGISTERED AGENT REVOKED	-
CHANGE OF PRINCIPAL ADDRESS	2018-04-24	303 PEACHTREE ST., NE, GA-ATLANTA-0645, ATLANTA, GA 30308	-
EVENT CONVERTED TO NOTES	1988-03-31	-	-

Court Cases

Title

Case Number

Docket Date

Status

SUNTRUST BANKS, INC., ET AL VS SCOTT GURR AND ERIK POPHAM, ET AL

2D2020-0492

2020-02-10

Closed

Classification	NOA Non Final - Circuit Civil - Other
Court	2nd District Court of Appeal
Originating Court	Circuit Court for the Twelfth Judicial Circuit, Sarasota County 2019 CA 000840 NC

Parties

Name	GENSPRING HOLDINGS, INC.
Role	Appellant
Status	Active

Name	SUNTRUST BANKS, INC.
Role	Appellant
Status	Active
Representations	Courtney Blair Wilson, Esq.

Name	SCOTT GURR
Role	Appellee
Status	Active
Representations	CHRISTOPHER B. LUNNY, ESQ., THOMAS A. CRABB, ESQ., Edward Bates Cole, Esq.

Name	ERIK POPHAM
Role	Appellee
Status	Active

Name	COMPOUND FAMILY OFFICES, LLC
Role	Appellee
Status	Active

Name	SARASOTA CLERK
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2020-02-10
Type	Misc. Events
Subtype	Fee Status
Description	FP:Fee Paid Through Portal

Docket Date	2020-06-24
Type	Disposition by Order
Subtype	Dismissed
Description	ORDER GRANTING VOLUNTARY DISMISSAL

Docket Date	2020-06-24
Type	Disposition
Subtype	Dismissed
Description	Dismissed - Order by Clerk

Docket Date	2020-06-23
Type	Motions Other
Subtype	Motion/Notice Voluntary Dismissal
Description	Notice of Voluntary Dismissal ~ JOINT STIPULATION OF DISMISSAL
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2020-04-24
Type	Brief
Subtype	Reply Brief
Description	Appellant Reply Brief
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2020-03-25
Type	Brief
Subtype	Answer Brief
Description	Appellee Answer Brief
On Behalf Of	SCOTT GURR

Docket Date	2020-03-12
Type	Order
Subtype	Order on Motion For Review
Description	ORD-GRANT MOTION FOR REVIEW ~ The appellants' motion to review order denying motion for stay is granted only to the extent that this court has reviewed the trial court's order. That order is approved.

Docket Date	2020-03-09
Type	Motions Relating to Attorney Fees/Costs
Subtype	Motion For Attorney's Fees
Description	Motion For Attorney's Fees
On Behalf Of	SCOTT GURR

Docket Date	2020-03-09
Type	Response
Subtype	Response
Description	RESPONSE ~ RESPONSE IN OPPOSITION TO APPELLANTS, SUNTRUST BANK, INC.AND GENSPRING HOLDINGS, INC.'S MOTION TO STAY FURTHERPROCEEDINGS IN THE LOWER COURT PENDING APPEAL
On Behalf Of	SCOTT GURR

Docket Date	2020-03-09
Type	Notice
Subtype	Notice of Filing
Description	Notice of Filing ~ APPELLANTS, SUNTRUST BANKS, INC. AND GENSPRING HOLDINGS, INC.'S NOTICE OF FILING SUPPLEMENTAL DOCUMENTS RE: MOTION TO STAY
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2020-03-03
Type	Motions Other
Subtype	Motion To Stay
Description	Motion To Stay Proceedings Below ~ Treated as motion to review the trial court's order denying stay(SEE 03/11/20 order)APPELLANTS, SUNTRUST BANKS, INC. AND GENSPRING HOLDINGS, INC.'S MOTION TO STAY FURTHER PROCEEDINGS IN THE LOWER COURT PENDING THIS APPEAL
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2020-03-03
Type	Order
Subtype	Order to File Response
Description	quick response to motion ~ The appellants' motion to stay is treated as a motion to review the trial court's order denying stay. See Fla. R. App. P. 9.310(f). The appellees shall serve a response to the appellants' motion to review order denying stay by March 13, 2020. Any electronic filing shall be designated as an emergency by checking the box for this purpose.Within 7 days of this order, the appellants shall supplement their motion to review with a copy of their motion to stay in the trial court and the appellees' response to the motion. The failure of the appellants to timely supplement the motion as directed will subject the motion to review to denial without further notice. If a hearing was held on the motion in the trial court and a transcript is available, the appellants may wish to supplement their motion to review with the transcript.

Docket Date	2020-02-25
Type	Record
Subtype	Appendix to Initial Brief
Description	Appendix for Initial Brief
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2020-02-25
Type	Brief
Subtype	Initial Brief
Description	Initial Appellant Brief on Merits
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2020-02-18
Type	Notice
Subtype	Notice
Description	Notice ~ NOTICE OF COMPLIANCE / SUBMISSION OF LEGIBLE COPY
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2020-02-13
Type	Misc. Events
Subtype	Case Filing Fee Paid through Portal
Description	Case Filing Fee Paid through Portal
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2020-02-12
Type	Order
Subtype	Order
Description	Miscellaneous Order ~ The copy of the Order on Exceptions to Recommended Order of General Magistrate, signed February 3, 2020, and attached to the notice of appeal, is not legible. Within ten days from the date of this order, Appellants shall supplement the notice of appeal with a legible copy of the order on appeal.

Docket Date	2020-02-11
Type	Letter
Subtype	Acknowledgment Letter
Description	Acknowledgment Letter 1

Docket Date	2020-02-11
Type	Order
Subtype	Nonfinal Appeals
Description	nonfinal appeal order for initial brief

Docket Date	2020-02-10
Type	Notice
Subtype	Notice of Appeal
Description	Notice of Appeal Filed ~ WITH ORDER
On Behalf Of	SUNTRUST BANKS, INC.

BRENDA BECKE, VS SUNTRUST BANK,

3D2019-0141

2019-01-24

Closed

Classification	NOA Final - Circuit Civil - Foreclosure
Court	3rd District Court of Appeal
Originating Court	Circuit Court for the Eleventh Judicial Circuit, Miami-Dade County 13-5570

Parties

Name	BRENDA BECKE
Role	Appellant
Status	Active
Representations	KENNETH ERIC TRENT

Name	SUNTRUST BANKS, INC.
Role	Appellee
Status	Active
Representations	MEGAN LEIGH LAZENBY, ALAN M. PIERCE, FRANK P. CUNEO, CHRISTINE L. HALL

Name	Hon. Antonio Arzola
Role	Judge/Judicial Officer
Status	Active

Name	Miami-Dade Clerk
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2020-02-07
Type	Misc. Events
Subtype	West Publishing
Description	West Publishing

Docket Date	2020-02-07
Type	Mandate
Subtype	Mandate
Description	Mandate

Docket Date	2020-01-22
Type	Disposition by Opinion
Subtype	Affirmed
Description	Affirmed - Per Curiam Affirmed

Docket Date	2019-12-11
Type	Notice
Subtype	Notice of Supplemental Authority
Description	Notice of Supplemental Authority
On Behalf Of	BRENDA BECKE

Docket Date	2019-11-14
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Reply Brief
Description	Extension granted to file reply brief NFE (OG05A) ~ Appellant’s Agreed Motion for an Extension of Time to File the Reply Brief is granted to and including ten (10) days from the date of this Order, with no further extensions allowed.

Docket Date	2019-11-12
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Reply Brief
Description	Mot. for Extension of Time to File Reply Brief ~ AGREED MOTION FOR EXTENSION OFTIME IN WHICH TO FILE REPLY BRIEF
On Behalf Of	BRENDA BECKE

Docket Date	2019-10-17
Type	Order
Subtype	Order
Description	MISCELLANEOUS ORDER (OR999) ~ The Suggestion of Bankruptcy is noted by the Court. This appeal shall proceed. See Shop in the Grove, Ltd. v. Union Fed. Sav. & Loan Ass’n of Miami, 425 So. 2d 1138 (Fla. 3d DCA 1982).

Docket Date	2019-10-17
Type	Brief
Subtype	Answer Brief
Description	Appellee's Answer Brief
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2019-10-16
Type	Notice
Subtype	Suggestion of Bankruptcy
Description	Suggestion of Bankruptcy
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2019-09-17
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Answer Brief
Description	Extension granted to file answer brief NFE (OG04A) ~ Appellee's motion for an extension of time to file the answer brief is granted to and including thirty (30) days from the date of this order, with no further extensions allowed. If said brief is not timely filed in accordance with this order, appellee(s) will be precluded from filing an answer brief and/or presenting oral argument to the court in this cause.

Docket Date	2019-09-13
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Answer Brief
Description	Mot. for Extension of time to file Answer Brief
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2019-08-14
Type	Order
Subtype	Order on Motion for Extension of Time
Description	Recognizing Agreed Extension of Time ~ AB-30 days to 9/13/19

Docket Date	2019-08-14
Type	Notice
Subtype	Notice of Agreed Extension of Time
Description	Notice of Agreed Extension of Time
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2019-07-15
Type	Brief
Subtype	Initial Brief
Description	Initial Brief on Merits
On Behalf Of	BRENDA BECKE

Docket Date	2019-07-03
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Initial Brief
Description	Ext-gr initial brief no further extensions (OG03B) ~ Upon consideration, appellant’s second motion for an extension of time to file the initial brief is granted to and including ten (10) days from the date of this order, with no further extensions allowed. If said brief is not timely filed in accordance with this order, the appeal will be subject to dismissal.

Docket Date	2019-06-28
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Initial Brief
Description	Mot. for Extension of time to file Initial Brief
On Behalf Of	BRENDA BECKE

Docket Date	2019-06-07
Type	Order
Subtype	Order to Serve Brief
Description	AA to file intitial brief w/in 10 days (OR21A) ~ Pursuant to the time schedule provided in the Florida Rules of Appellate Procedure, the time for filing the initial brief has expired. This cause will be subject to dismissal unless the document referred to is filed within ten (10) days from the date of this order, or within said time the court is otherwise notified that this matter is being diligently prosecuted.

Docket Date	2019-05-14
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Initial Brief
Description	Extension Granted for Initial Brief (OGO3) ~ Appellant's motion for an extension of time to file the initial brief is granted to and including twenty (20) days from the date of this order.

Docket Date	2019-05-10
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Initial Brief
Description	Mot. for Extension of time to file Initial Brief
On Behalf Of	BRENDA BECKE

Docket Date	2019-04-30
Type	Order
Subtype	Order to Serve Brief
Description	AA to file intitial brief w/in 10 days (OR21A) ~ Pursuant to the time schedule provided in the Florida Rules of Appellate Procedure, the time for filing the initial brief has expired. This cause will be subject to dismissal unless the document referred to is filed within ten (10) days from the date of this order, or within said time the court is otherwise notified that this matter is being diligently prosecuted.

Docket Date	2019-04-08
Type	Record
Subtype	Record on Appeal
Description	Record on Appeal
On Behalf Of	Miami-Dade Clerk

Docket Date	2019-01-31
Type	Order
Subtype	Order on Filing Fee
Description	Order to pay filing fee-civil w/atty (OR14B) ~ This is to notify counsel for appellant that the filing and prosecution of a notice of appeal in this Court is not acceptable without compliance with the Florida Rules of Appellate Procedure. Therefore, this appeal will be dismissed unless the required three hundred ($300.00) dollar fee is paid to the Clerk of the Court on or before February 10, 2019.

Docket Date	2019-01-31
Type	Notice
Subtype	Notice of Appearance
Description	Notice of Appearance
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2019-01-24
Type	Notice
Subtype	Notice of Appeal Transmittal Form
Description	Notice of Transmittal--NOA
On Behalf Of	BRENDA BECKE

Docket Date	2019-01-24
Type	Letter
Subtype	Acknowledgment Letter
Description	Acknowledgment Letter ~ Acknowledgment of new case with attachments. ** The $300 filing fee for a notice of appeal is due.

Docket Date	2019-01-24
Type	Misc. Events
Subtype	Fee Status
Description	A3:Paid In Full - $300

JOHNATHAN PROENZA VS SUNTRUST BANKS, INC.

3D2018-0687

2018-04-11

Closed

Classification	NOA Final - Circuit Civil - Other
Court	3rd District Court of Appeal
Originating Court	Circuit Court for the Eleventh Judicial Circuit, Miami-Dade County 16-15873

Parties

Name	JOHNATHAN PROENZA
Role	Appellant
Status	Active
Representations	JOSEPH R. DAWSON

Name	SUNTRUST BANKS, INC.
Role	Appellee
Status	Active
Representations	Andrew M. Feldman, GREGORY S. GLASSER, JOSEPH H. LOWE

Name	Hon. Antonio Arzola
Role	Judge/Judicial Officer
Status	Active

Name	Miami-Dade Clerk
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2019-02-01
Type	Mandate
Subtype	Mandate
Description	Mandate

Docket Date	2019-02-01
Type	Misc. Events
Subtype	West Publishing
Description	West Publishing

Docket Date	2019-01-16
Type	Disposition by Opinion
Subtype	Affirmed
Description	Affirmed - Citation

Docket Date	2018-11-30
Type	Brief
Subtype	Reply Brief
Description	Appellant's Reply Brief
On Behalf Of	JOHNATHAN PROENZA

Docket Date	2018-10-30
Type	Order
Subtype	Order on Motion for Extension of Time
Description	Clerk's notice granting eot (CLKEX) ~ RB-14 days to 11/13/18

Docket Date	2018-10-29
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Reply Brief
Description	Mot. for Extension of Time to File Reply Brief
On Behalf Of	JOHNATHAN PROENZA

Docket Date	2018-10-05
Type	Record
Subtype	Appendix
Description	Appendix ~ TO APPELLEE'S ANSWER BRIEF
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2018-10-05
Type	Brief
Subtype	Answer Brief
Description	Appellee's Answer Brief
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2018-09-04
Type	Notice
Subtype	Notice of Agreed Extension of Time
Description	Notice of Agreed Extension of Time
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2018-09-04
Type	Order
Subtype	Order on Motion for Extension of Time
Description	Recognizing Agreed Extension of Time ~ AB-30 days to 10/5/18

Docket Date	2018-08-16
Type	Brief
Subtype	Initial Brief
Description	Initial Brief on Merits
On Behalf Of	JOHNATHAN PROENZA

Docket Date	2018-08-01
Type	Order
Subtype	Order on Motion for Extension of Time
Description	Clerk's notice granting eot (CLKEX) ~ IB-22 days to 8/14/18

Docket Date	2018-07-31
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Initial Brief
Description	Mot. for Extension of time to file Initial Brief
On Behalf Of	JOHNATHAN PROENZA

Docket Date	2018-06-13
Type	Motions Other
Subtype	Motion To Dismiss
Description	Motion to Dismiss Denied (OD32) ~ Upon consideration, appellee’s motion to dismiss the appeal is hereby denied without prejudice. Appellant’s motion for an extension of time to file the initial brief is granted to and including July 11, 2018.

Docket Date	2018-06-12
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Initial Brief
Description	Mot. for Extension of time to file Initial Brief
On Behalf Of	JOHNATHAN PROENZA

Docket Date	2018-06-08
Type	Motions Other
Subtype	Motion To Dismiss
Description	Motion To Dismiss
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2018-04-18
Type	Order
Subtype	Order on Filing Fee
Description	Order to pay filing fee-civil w/atty (OR14B) ~ This is to notify counsel for appellant that the filing and prosecution of a notice of appeal in this Court is not acceptable without compliance with the Florida Rules of Appellate Procedure. Therefore, this appeal will be dismissed unless the required three hundred ($300.00) dollar fee is paid to the Clerk of the Court on or before April 28, 2018.

Docket Date	2018-04-11
Type	Misc. Events
Subtype	Fee Status
Description	A3:Paid In Full - $300

Docket Date	2018-04-11
Type	Notice
Subtype	Notice of Appeal
Description	Notice of Appeal Filed ~ PRIOR CASE: 18-35
On Behalf Of	JOHNATHAN PROENZA

Docket Date	2018-04-11
Type	Letter
Subtype	Acknowledgment Letter
Description	Acknowledgment Letter ~ Acknowledgment of new case with attachments. ** The $300 filing fee for an appeal is due.

Docket Date	2018-11-20
Type	Order
Subtype	Order on Motion for Extension of Time
Description	Clerk's notice granting eot (CLKEX) ~ RB-13 days to 11/26/18

Docket Date	2018-11-19
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Reply Brief
Description	Mot. for Extension of Time to File Reply Brief ~ APPELLANT'S SECOND UNOPPOSED MOTION FOR EXTENSION OFTIME
On Behalf Of	JOHNATHAN PROENZA

Docket Date	2018-07-11
Type	Order
Subtype	Order on Motion for Extension of Time
Description	Clerk's notice granting eot (CLKEX) ~ IB-12 days to 7/23/18

Docket Date	2018-07-11
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Initial Brief
Description	Mot. for Extension of time to file Initial Brief
On Behalf Of	JOHNATHAN PROENZA

Docket Date	2018-06-21
Type	Record
Subtype	Record on Appeal
Description	Record on Appeal

R.E. VS STATE OF FLORIDA, ET AL.

SC2018-0293

2018-02-22

Closed

Classification	Original Proceedings - Writ - Habeas Corpus
Court	Supreme Court of Florida
Originating Court	Circuit Court for the Twentieth Judicial Circuit, Lee County 362009DR005260A001CH Circuit Court for the Twentieth Judicial Circuit, Lee County 2D17-1026

Parties

Name	R. E., LLC
Role	Petitioner
Status	Active

Name	Mr. Robert Eugene
Role	Petitioner
Status	Active

Name	SUNTRUST BANKS, INC.
Role	Respondent
Status	Active

Name	Florida Department of Revenue
Role	Respondent
Status	Active
Representations	MARK HAMILTON

Name	Tera Carnes
Role	Respondent
Status	Active

Name	STATE OF FLORIDA LLC
Role	Respondent
Status	Active
Representations	CARRIE R. MCNAIR

Name	Linda Doggett
Role	Lower Tribunal Clerk
Status	Active

Name	Hon. Mary Beth Kuenzel
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2018-04-11
Type	Letter-Case
Subtype	Acknowledgment Letter-Modified-Case Final
Description	ACKNOWLEDGMENT LETTER-MODIFIED-CASE FINAL ~ The Florida Supreme Court has received the following documents reflecting a filing date of 04/06/2018.Petition for Writ of Habeas CorpusIn response to the above petition, please be advised that the above case is final in this Court and no further pleadings may be filed.The Florida Supreme Court's case number must be utilized on all pleadings and correspondence filed in this cause.

Docket Date	2018-04-06
Type	Petition
Subtype	Amendment/Supplement
Description	PETITION-AMENDMENT/SUPPLEMENT ~ Placed with file
On Behalf Of	R.E.

Docket Date	2018-03-16
Type	Disposition
Subtype	Habeas Corpus DY
Description	DISP-HABEAS CORPUS DY ~ The petition for writ of habeas corpus is hereby denied. See Jones v. Fla. Parole Comm'n, 48 So. 3d 704, 710 (Fla. 2010); Sneed v. Mayo, 69 So. 2d 653, 654 (Fla. 1954). No rehearing will be entertained by this Court.

Docket Date	2018-03-09
Type	Notice
Subtype	Supplemental Authority
Description	NOTICE-SUPPLEMENTAL AUTHORITY
On Behalf Of	R.E.

Docket Date	2018-02-22
Type	Letter-Case
Subtype	Acknowledgment Letter-New Case
Description	ACKNOWLEDGMENT LETTER-NEW CASE

Docket Date	2018-02-22
Type	Misc. Events
Subtype	Fee Status
Description	NF:No Fee Required

Docket Date	2018-02-22
Type	Event
Subtype	No Fee Required
Description	No Fee Required ~ Habeas Corpus

Docket Date	2018-02-22
Type	Petition
Subtype	Petition Filed
Description	PETITION-HABEAS CORPUS ~ Contains driver's license number and minor child's name
On Behalf Of	R.E.

SUNTRUST BANKS, INC. VS JOHNATHAN PROENZA

3D2018-0035

2018-01-04

Closed

Classification	NOA Final - Circuit Civil - Other
Court	3rd District Court of Appeal
Originating Court	Circuit Court for the Eleventh Judicial Circuit, Miami-Dade County 16-15873

Parties

Name	SUNTRUST BANKS, INC.
Role	Appellant
Status	Active
Representations	GREGORY S. GLASSER

Name	JOHNATHAN PROENZA
Role	Appellee
Status	Active
Representations	JOSEPH R. DAWSON

Name	HON. ERIC WM. HENDON
Role	Judge/Judicial Officer
Status	Active

Name	Miami-Dade Clerk
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2018-03-09
Type	Mandate
Subtype	Disp. w/o Mandate
Description	Disp w/o mandate

Docket Date	2018-03-09
Type	Notice
Subtype	Voluntary Dismissal
Description	Voluntary Dismissal Recognized (OG33) ~ ORDERED that appellant's notice of dismissal is recognized by the Court, and this appeal from the Circuit Court for Miami-Dade County, Florida is hereby dismissed.

Docket Date	2018-03-09
Type	Misc. Events
Subtype	West Publishing
Description	West Publishing

Docket Date	2018-03-09
Type	Disposition by Opinion
Subtype	Dismissed
Description	Dismissed - Order by Clerk

Docket Date	2018-03-09
Type	Motions Other
Subtype	Motion/Notice Voluntary Dismissal
Description	Notice of Voluntary Dismissal
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2018-03-01
Type	Record
Subtype	Record on Appeal
Description	Record on Appeal

Docket Date	2018-01-17
Type	Order
Subtype	Order on Motion to Relinquish Jurisdiction
Description	Relinquishment Granted (OG49) ~ The motion to relinquish jurisdiction is granted and jurisdiction of this cause is temporarily relinquished to the trial court for a period of sixty (60) days from the date of this order for the purpose(s) stated in the motion.

Docket Date	2018-01-11
Type	Order
Subtype	Order on Filing Fee
Description	Order to pay filing fee-civil w/atty (OR14B) ~ This is to notify counsel for appellant that the filing and prosecution of a notice of appeal in this Court is not acceptable without compliance with the Florida Rules of Appellate Procedure. Therefore, this appeal will be dismissed unless the required three hundred ($300.00) dollar fee is paid to the Clerk of the Court on or before January 21, 2018.

Docket Date	2018-01-11
Type	Motions Other
Subtype	Motion To Relinquish Jurisdiction
Description	Motion To Relinquish Jurisdiction ~ for limited purpose of entertaining motion to set aside final judgment

Docket Date	2018-01-04
Type	Notice
Subtype	Notice of Appeal Transmittal Form
Description	Notice of Transmittal--NOA
On Behalf Of	SUNTRUST BANKS, INC.

Docket Date	2018-01-04
Type	Misc. Events
Subtype	Fee Status
Description	A3:Paid In Full - $300

Docket Date	2018-01-04
Type	Letter
Subtype	Acknowledgment Letter
Description	Acknowledgment Letter ~ Acknowledgment of new case with attachments. ** The $300 filing fee for an appeal is due.

FRANCIS DANIEL PALUMBO VS ESTATE & REVOCABLE TRUST OF JOSEPH F. SANTOIANA, JR., ET AL.,

2D2015-5754

2015-12-29

Closed

Classification	Original Proceedings - Circuit Civil - Mandamus
Court	2nd District Court of Appeal
Originating Court	Circuit Court for the Thirteenth Judicial Circuit, Hillsborough County 00-CP-1833

Parties

Name	FRANCIS DANIEL PALUMBO
Role	Appellant
Status	Active

Name	SUNTRUST BANKS, INC.
Role	Appellee
Status	Active

Name	SUNTRUST BANK
Role	Appellee
Status	Active

Name	DIRK V. TOLLE
Role	Appellee
Status	Active

Name	DAVID MYERS RIETH
Role	Appellee
Status	Active

Name	NEIL WELCH
Role	Appellee
Status	Active

Name	MATT M. JETTON
Role	Appellee
Status	Active

Name	SUN TRUST BANKS
Role	Appellee
Status	Active

Name	ESTATE & REVOCABLE TRUST OF JOSEPH F. SANTOIANA, JR.
Role	Appellee
Status	Active
Representations	RIETH & RITCHIE, P. A.

Name	HILLSBOROUGH CLERK
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2016-05-06
Type	Notice
Subtype	Notice
Description	Notice ~ INFORMATION ON THE DEATHS IN THE ESTATE OF JOSEPH F. SANTOIANA, JR.
On Behalf Of	FRANCIS DANIEL PALUMBO

Docket Date	2016-03-18
Type	Misc. Events
Subtype	Case Closed
Description	Case Closed

Docket Date	2016-03-04
Type	Response
Subtype	Supplement
Description	Supplement ~ TO PETITION - PS FRANCIS DANIEL PALUMBO
On Behalf Of	FRANCIS DANIEL PALUMBO

Docket Date	2016-02-24
Type	Disposition by Order
Subtype	Denied
Description	denial of mandamus

Docket Date	2016-02-24
Type	Disposition
Subtype	Denied
Description	Denied - Order by Judge ~ CASANUEVA, LaROSE, and BADALAMENTI

Docket Date	2016-02-09
Type	Petition
Subtype	Petition
Description	Petition Filed ~ SUPPLEMENT
On Behalf Of	FRANCIS DANIEL PALUMBO

Docket Date	2015-12-29
Type	Misc. Events
Subtype	Fee Status
Description	WV:Waived

Docket Date	2015-12-29
Type	Petition
Subtype	Petition
Description	Petition Filed ~ FILING FEE PAID IN 15-1326.
On Behalf Of	FRANCIS DANIEL PALUMBO

FRANCIS DANIEL PALUMBO VS EST & REV TRUST OF JOSEPH F SANTOIANA, JR, ET AL.,

2D2015-0819

2015-02-25

Closed

Classification	Original Proceedings - Circuit Civil - Mandamus
Court	2nd District Court of Appeal
Originating Court	Circuit Court for the Thirteenth Judicial Circuit, Hillsborough County 00-CP-1833

Parties

Name	FRANCIS DANIEL PALUMBO
Role	Appellant
Status	Active

Name	RIETH & RITCHIE, P.A.
Role	Appellee
Status	Active

Name	DIRK V. TOLLE
Role	Appellee
Status	Active

Name	ESTATE & REVOCABLE TRUST OF JO
Role	Appellee
Status	Active
Representations	DAVID MYERS RIETH, ESQ.

Name	DAVID MYERS RIETH
Role	Appellee
Status	Active

Name	SUNTRUST BANK
Role	Appellee
Status	Active

Name	SUNTRUST BANKS, INC.
Role	Appellee
Status	Active

Name	SUN TRUST BANKS
Role	Appellee
Status	Active

Name	MATT M. JETTON
Role	Appellee
Status	Active

Name	NEIL WELCH
Role	Respondent
Status	Active

Name	HILLSBOROUGH CLERK
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2016-07-18
Type	Misc. Events
Subtype	Miscellaneous Trial Court Document
Description	Miscellaneous Trial Court Document ~ PROBATE COURT - STATEMENT OF CLAIM - WITH EXHIBITS a - A - b - Noted MBK - PS FRANCIS DANIEL PALUMBO
On Behalf Of	FRANCIS DANIEL PALUMBO

Docket Date	2015-08-17
Type	Misc. Events
Subtype	Miscellaneous Trial Court Document
Description	Miscellaneous Trial Court Document ~ COURTESY COPY - HILLSBOROUGH PROBATE COURT DOCUMENT
On Behalf Of	FRANCIS DANIEL PALUMBO

Docket Date	2015-08-10
Type	Misc. Events
Subtype	Miscellaneous Trial Court Document
Description	Miscellaneous Trial Court Document ~ MOTION FOR DEFAULT - NOTED
On Behalf Of	FRANCIS DANIEL PALUMBO

Docket Date	2015-04-23
Type	Misc. Events
Subtype	Case Closed
Description	Case Closed

Docket Date	2015-03-27
Type	Disposition
Subtype	Denied
Description	Denied - Order by Judge ~ Silberman, LaRose and Morris

Docket Date	2015-03-27
Type	Misc. Events
Subtype	Certificate
Description	Certificate ~ OF SERVICE
On Behalf Of	FRANCIS DANIEL PALUMBO

Docket Date	2015-03-27
Type	Order
Subtype	Order on Motion to Stay
Description	Order Denying Stay

Docket Date	2015-03-27
Type	Disposition by Order
Subtype	Denied
Description	denial of mandamus ~ Amended

Docket Date	2015-03-25
Type	Petition
Subtype	Petition
Description	Petition Filed ~ AMENDED
On Behalf Of	FRANCIS DANIEL PALUMBO

Docket Date	2015-03-25
Type	Order
Subtype	Order on Miscellaneous Motion
Description	Deny Miscellaneous Motion-79a ~ Petitioner's motion for written opinion is denied.

Docket Date	2015-03-25
Type	Motions Other
Subtype	Motion To Stay
Description	Motion To Stay ~ PENDING REVIEW
On Behalf Of	FRANCIS DANIEL PALUMBO

Docket Date	2015-03-23
Type	Motions Other
Subtype	Miscellaneous Motion
Description	Miscellaneous Motion ~ MOTION FOR WRITTEN OPINION
On Behalf Of	FRANCIS DANIEL PALUMBO

Docket Date	2015-03-12
Type	Disposition by Order
Subtype	Denied
Description	denial of mandamus

Docket Date	2015-03-12
Type	Disposition
Subtype	Denied
Description	Denied - Order by Judge ~ Silberman, LaRose and Morris

Docket Date	2015-02-25
Type	Misc. Events
Subtype	Fee Status
Description	A3:Paid In Full - $300

Docket Date	2015-02-25
Type	Petition
Subtype	Petition
Description	Petition Filed
On Behalf Of	FRANCIS DANIEL PALUMBO

Docket Date	2015-02-25
Type	Record
Subtype	Appendix
Description	ORIGINAL APPENDIX OR ATTACHMENT
On Behalf Of	FRANCIS DANIEL PALUMBO

Documents

Name	Date
ANNUAL REPORT	2021-07-27
WITHDRAWAL	2021-07-27
ANNUAL REPORT	2020-06-09
ANNUAL REPORT	2019-05-01
ANNUAL REPORT	2018-04-24
ANNUAL REPORT	2017-04-24
ANNUAL REPORT	2016-04-30
ANNUAL REPORT	2015-04-09
ANNUAL REPORT	2014-04-30
ANNUAL REPORT	2013-05-01
ANNUAL REPORT	2012-05-01
ANNUAL REPORT	2011-06-14
ANNUAL REPORT	2010-05-25
ANNUAL REPORT	2009-05-01
ANNUAL REPORT	2008-08-01
ANNUAL REPORT	2008-03-11
ANNUAL REPORT	2007-04-26
ANNUAL REPORT	2006-04-18
ANNUAL REPORT	2005-04-18
ANNUAL REPORT	2004-02-20

CFPB Complaint

Complaint Id

Date Received

Issue

Product

602927

2013-11-19

Problems caused by my funds being low

Bank account or service

Tags	Servicemember
Issue	Problems caused by my funds being low
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Bank account or service
Sub Product	Checking account
Date Received	2013-11-19
Submitted Via	Postal mail
Company Response	Closed with monetary relief
Consumer Disputed	No
Date Sent To Company	2013-11-20
Consumer Consent Provided	N/A

1295276

2015-03-23

Managing the loan or lease

Consumer Loan

Issue	Managing the loan or lease
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Consumer Loan
Sub Product	Vehicle loan
Date Received	2015-03-23
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	Yes
Date Sent To Company	2015-03-23
Company Public Response	Company chooses not to provide a public response
Consumer Consent Provided	Consent not provided

2699740

2017-10-11

Managing an account

Checking or savings account

Issue	Managing an account
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Checking or savings account
Sub Issue	Deposits and withdrawals
Sub Product	Checking account
Date Received	2017-10-11
Submitted Via	Phone
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2017-10-16
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided	N/A

442904

2013-06-26

Using a debit or ATM card

Bank account or service

Issue	Using a debit or ATM card
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Bank account or service
Sub Product	Checking account
Date Received	2013-06-26
Submitted Via	Referral
Company Response	Closed with explanation
Consumer Disputed	Yes
Date Sent To Company	2013-06-26
Consumer Consent Provided	N/A

1640238

2015-11-04

Account opening, closing, or management

Bank account or service

Issue	Account opening, closing, or management
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Bank account or service
Sub Product	Checking account
Date Received	2015-11-04
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2015-11-04
Company Public Response	Company chooses not to provide a public response
Complaint What Happened	My fianc and I opened a joint checking account at Suntrust bank and deposited a check in the amount of {$15000.00}. The account was opened on a Thursday and we were told the funds from the check would be available on Monday. On Tuesday morning the funds were not available and the account information vanished from online access. We went to the bank and were told that Suntrust closed the account citing fraud as my fianc owed them money from 2005. After a lengthily process at the bank where we spent time on the phone making payment arrangements for an {$800.00} debt we were unaware existed we still are no better off and were just told our funds could be held for 30 days. This has put my family in a very difficult situation. I do n't understand how the bank can legally refuse to return our funds? Please help me understand.
Consumer Consent Provided	Consent provided

2220580

2016-11-22

Deposits and withdrawals

Bank account or service

Tags	Older American
Issue	Deposits and withdrawals
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Bank account or service
Sub Product	Checking account
Date Received	2016-11-22
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2016-11-22
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided	Other

2168772

2016-10-19

Credit decision / Underwriting

Mortgage

Issue	Credit decision / Underwriting
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Mortgage
Sub Product	FHA mortgage
Date Received	2016-10-19
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2016-10-22
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened	Applied to Suntrust Mortgage on XXXX/XXXX/16 to refinance our Suntrust Equity & existing Mortgage w/Seterus XXXX. The existing Equity expiring XXXX/XXXX/16 with a higher interest rate Plus a Revolving Line of Credit Fee. A check for {$500.00} was written for an appraisal, We received our contract via XXXX everything was moving along fine, Suddenly XXXX XXXX was not returning phone calls, We received a letter from XXXX XXXX Banks requesting a third copy of our personal information and was later told XXXX XXXX was no longer with Suntrustt and could not find all the files previously sent. At this point we decided to refinance with XXXX XXXX and was told the appraisal was no longer valid and another appraisal was required. . Thank You,
Consumer Consent Provided	Consent provided

2152526

2016-10-09

Account opening, closing, or management

Bank account or service

Issue	Account opening, closing, or management
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Bank account or service
Sub Product	Checking account
Date Received	2016-10-09
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2016-10-09
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened	I received correspondence from SunTrust Bank on XXXX/XXXX/2016 about bank accounts for me. I never opened any accounts with them so I called them and they assured me that they had already closed the accounts and realized that they were fraudulent. They said that they had been opened on line but there were never any deposits made to them. I recently received additional correspondence dated XXXX/XXXX/2016 from SunTrust bank about the same accounts. My concern is that their practices are unethical. I have never attempted to open a bank account or credit card services with SunTrust Bank in person or on line. It really does n't make sense that someone would try to open an account in my name without making a deposit. I was not aware that it is possible to open a checking and savings account on line. I do n't believe them when they say that someone attempted to open these account in my name on line because the correspondence came to my home address. There are XXXX accounts but I only had room to submit XXXX for this complaint.
Consumer Consent Provided	Consent provided

576070

2013-10-29

Loan modification,collection,foreclosure

Mortgage

Issue	Loan modification,collection,foreclosure
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Mortgage
Sub Product	Other mortgage
Date Received	2013-10-29
Submitted Via	Referral
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2013-10-30
Consumer Consent Provided	N/A

1809768

2016-02-29

Application, originator, mortgage broker

Mortgage

Issue	Application, originator, mortgage broker
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Mortgage
Sub Product	Conventional fixed mortgage
Date Received	2016-02-29
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2016-02-29
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened	Suntrust statement that the note was sold to XXXX in XXXX - Maybe correct that Suntrust received payment for this mortgage note but the whereabout of the note is UNKNOW. The statement that XXXX is an INVESTOR is false- Attached XXXX XXXX letter stating that they have a lien on the property because XXXX Bank is an investor and that the NOTE was assigned to XXXX in XXXX is false. XXXX Bank America 's is only the trustee - for documents for an individual investor. They are not the owner of the NOTE. XXXX assigned the note to XXXX XXXX in XXXX and conveyed the interest under the mortgage to a four years prior closed trust and already bankrupt since XXXX XXXX XXXX. Suntrust is NOT a note holder, XXXX is NOT a Note Holder and XXXX Bank is only the Trustee - which would not have documents for an already bankrupt investor. The Original Note is requested for viewing and the exact location is requested. SunTrust can not service a mortgage on behalf of a bankrupt investor. XXXX also NOT an investor or a NOTE holder can not have a lien on a property. And XXXX Bank Americas Trust ( which only holds documents in trust for the investor ) is NOT entitled to collect on behalf of a bankrupt investor. Who is the owner of this mortgage remains the question. Attached XXXX assignment to XXXX in XXXX ( not XXXX ) and to XXXX XXXX NOT XXXX XXXX as stated by XXXX. A bankrupt trust can not originate a loan. A mortgage and note can not be conveyed 4 years after the trust closed, especially not to bankrupt trust.
Consumer Consent Provided	Consent provided

2327805

2017-02-04

Making/receiving payments, sending money

Bank account or service

Issue	Making/receiving payments, sending money
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Bank account or service
Sub Product	Cashing a check without an account
Date Received	2017-02-04
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2017-02-08
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided	Consent not provided

259100

2013-01-22

Loan modification,collection,foreclosure

Mortgage

Tags	Older American
Issue	Loan modification,collection,foreclosure
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Mortgage
Sub Product	Conventional fixed mortgage
Date Received	2013-01-22
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2013-01-23
Consumer Consent Provided	N/A

1421288

2015-06-15

Loan servicing, payments, escrow account

Mortgage

Issue	Loan servicing, payments, escrow account
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Mortgage
Sub Product	Other mortgage
Date Received	2015-06-15
Submitted Via	Referral
Company Response	Closed with monetary relief
Consumer Disputed	No
Date Sent To Company	2015-06-17
Company Public Response	Company chooses not to provide a public response
Consumer Consent Provided	N/A

526118

2013-09-12

Loan modification,collection,foreclosure

Mortgage

Issue	Loan modification,collection,foreclosure
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Mortgage
Sub Product	Other mortgage
Date Received	2013-09-12
Submitted Via	Referral
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2013-09-13
Consumer Consent Provided	N/A

3490965

2020-01-09

Managing an account

Checking or savings account

Issue	Managing an account
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Checking or savings account
Sub Issue	Deposits and withdrawals
Sub Product	Checking account
Date Received	2020-01-09
Submitted Via	Referral
Company Response	Closed with non-monetary relief
Consumer Disputed	N/A
Date Sent To Company	2020-01-09
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided	N/A

3041716

2018-10-10

Managing an account

Checking or savings account

Issue	Managing an account
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Checking or savings account
Sub Issue	Deposits and withdrawals
Sub Product	Checking account
Date Received	2018-10-10
Submitted Via	Referral
Company Response	Closed with non-monetary relief
Consumer Disputed	N/A
Date Sent To Company	2018-10-10
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided	N/A

3187302

2019-03-21

Problem caused by your funds being low

Checking or savings account

Issue	Problem caused by your funds being low
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Checking or savings account
Sub Issue	Overdrafts and overdraft fees
Sub Product	Checking account
Date Received	2019-03-21
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2019-03-21
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened	On XX/XX/2019 I was made aware that my account was overdrawn due to an item that came through for {$100.00}. The only problem is, there was a positive balance still left in the account when the overdraft took place. I called SunTrust Bank on XX/XX/2019 to get a better understanding as to why the overdraft fee was assessed to the account being that there was still a positive balance in the account when the overdraft was assessed to the account.. The operator, whom I could barely understand, stated that the account was overdrafted even when it had a positive balance to the best of my understanding is what she said and she couldn't explain to me why. Because it doesn't make sense to me that you can overdraft when you have a positive balance in your account. So according to this operator It's pretty much like the banks at their discretion can go back and find any low point during your transactions history and use that point at which to charge an overdraft to your account and hoping that it sticks.. So in other words, banks are so desperate now to steal money out of consumers accounts that they overdraft you even though you have a positive balance in the account no matter how little the positive balance is, its still a positive balance none the less.. I've taken screenshots of the withdrawals as they happened. And it clearly shows that on XX/XX/XXXX of 2019 after the {$100.00} was taken out of the account there was still a positive balance of {$5.00} in the account. So again I ask, why was the overdraft fee assessed? There's absolutely no explanation for that other than just the bank wanted to overdraft the account. I guess it was just my turn to be ripped off with that frivolous fee labeled as an overdraft fee. I personally am so sick and tired of banks manipulating consumer bank accounts so that they can work it in their favor to charge overdraft fees and other frivolous fees to consumers accounts to make money. It is so sad and so pathetic the state of our nation where every financial institution is looking for ways of increasing profit at the expense of consumers. I remember reading stories about old men many years ago warning people about Banks. And I see now that it is an absolute fact that a consumer has no chance of making it financially when they depend on the banks because the banks job is not too make sure your bills are paid on time, A bank 's job is to make sure they increase their profits every year. It's called shareholder fiduciary ... I'm at the point now that I will no longer put my paycheck or more money in a bank account than I need in there to cover a bill. I will only put in the bank the monthly service fee and what I need to pay a particular bill. It will save me tons of money and stress long term over dealing with banks that are only looking to take the little I have and even worse, they'll even manipulate a person 's account to make it look legitimate.
Consumer Consent Provided	Consent provided

3403183

2019-10-11

Closing an account

Checking or savings account

Issue	Closing an account
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Checking or savings account
Sub Issue	Funds not received from closed account
Sub Product	Checking account
Date Received	2019-10-11
Submitted Via	Web
Company Response	Closed with non-monetary relief
Consumer Disputed	N/A
Date Sent To Company	2019-10-11
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened	Ive reached out to Sun-trust recently about the closure of, y account and there statement was that after an investigation into the check deposited on XX/XX/XXXX19 they would release funds. I've tried to provide them supporting documents that show that the check was valid as well as a contact number and emails from the lawyer. But they are refusing to allow such they have even refused to provide me with a way to get in touch with there arbitration Dept. I spoke with 6 representatives today XX/XX/XXXX2019 and heard several conflicting stories so while i'm here in Texas I decided to record 2 conversations ( which is legal in Texas with one parties consent ). They stated that the funds would be returned to the sender then i called back and they stated the funds would have to be requested from the Bank on the check. The accountant XXXX From the law firm was also on the phone and heard this and was baffled and spoke with the rep who stated that the funds would be return. Then she was even more baffled to know that the story changed. In the mist of this i was told my account was closed due to depositing a fraudulent check. also to add they took put a paycheck i had direct deposited in the account on hold as well. XX/XX/XXXX has stated that the check has cleared and they arent requesting the check back and Suntrust has no right to hold my funds on suspcion of Fraud. Theres nothing in the agreement i singed that says they can do such. Suntrust has the right to close the account when they see fit but they dont have to right to hold funds until they fill fit, In the agreement i signed it says that suntrust will release fund upon clossure of the account and the account is closed. ( see all attachments )
Consumer Consent Provided	Consent provided

1451462

2015-07-05

Billing disputes

Credit card

Tags	Older American
Issue	Billing disputes
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Credit card
Date Received	2015-07-05
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2015-07-05
Company Public Response	Company chooses not to provide a public response
Complaint What Happened	XXXX I recieved a phone call from an XXXX speaking person claiming to be from XXXX telling me that they have been alerted that my computer was corrupted. They told me that the XXXX anti-virus software that came with my computer was not strong enough to correct the problem and they got me to purchase another software for {$250.00} which I put on my SunTrust credit card. They gave me an XXXX number to call if I had a problem. When I called that number it did not go to XXXX, it went to another company. I then called XXXX directly and told them what happened. They told me I had been scammed and that these people had no connection to XXXX and to take the software they installed off my computer before it got further corrupted. They said they would never call anyone saying their computer had been corruptedWhen I found out I had been scammed I called Suntrust and told them what happened and they took the charge off my card. 6 months later in XXXX they put the charge back on my card saying it was a good charge since I authorized it even though I had been scammed. I refused to pay the charge and they took it to a credit agency. My credit was reduced from XXXX to XXXX. I now have a hard time getting a credit card. I have contacted SunTrust with all kinds of documentation proving the scam but they refused to change their mind. The internet is full of very same story where this company has been calling XXXX 's of other people just like me claiming to be from XXXX and that their computer is corrupted. SunTrust does not stand by the people who bank with them. I would never do business with them again.
Consumer Consent Provided	Consent provided

3354878

2019-08-27

Trouble during payment process

Mortgage

Issue	Trouble during payment process
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Mortgage
Sub Product	Conventional home mortgage
Date Received	2019-08-27
Submitted Via	Web
Company Response	Closed with non-monetary relief
Consumer Disputed	N/A
Date Sent To Company	2019-08-27
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened	My condominium HOA has provided SunTrust mortgage proof of master policy for building and flood insurance on two separate occasions. SunTrust said they did not receive it and are going to force place insurance on my account.
Consumer Consent Provided	Consent provided

3183797

2019-03-19

Attempts to collect debt not owed

Debt collection

Tags	Servicemember
Issue	Attempts to collect debt not owed
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Debt collection
Sub Issue	Debt is not yours
Sub Product	Credit card debt
Date Received	2019-03-19
Submitted Via	Web
Company Response	Closed with non-monetary relief
Consumer Disputed	N/A
Date Sent To Company	2019-03-25
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened	This is a personal credit card debt owed by my late husband in the amount of {$1900.00}. He was an XXXX XXXX XXXX veteran who was solely dependent on his XXXX XXXX. When he died on XXXX, XXXX, his XXXX benefit died with him. As his widow, I informed Suntrust of his death by phone and that my husband has no money to pay for it. I was told that I had to submit a copy of death certificate and have it faxed thru the local Suntrust Bank, which I complied sometime XX/XX/XXXX. Together with the death certificate was a copy of the document signed by the XXXX XXXX XXXX stating that my husband was not receiving any XXXX pension since he is only eligible for the health care program. After that I still received a SunTrust collection letter that I ignored since I was told by the SunTrust lady banker to ignore any more letters to collect since this is a personal debt involving only my husband and that I already submitted the proper documentations. Then just this afternoon, XX/XX/XXXX, I got a collection letter from XXXX XXXX , XXXX addressed to the Estate of my husband which he does not have. I am very much bothered with this because I myself as his widow am struggling to survive and can barely pay my bills on time. A copy of my response to this collection will be provided to you by postal mail. So I need your physical address, pls.
Consumer Consent Provided	Consent provided

943741

2014-07-18

Application, originator, mortgage broker

Mortgage

Issue	Application, originator, mortgage broker
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Mortgage
Sub Product	Other mortgage
Date Received	2014-07-18
Submitted Via	Referral
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2014-07-23
Consumer Consent Provided	N/A

3229872

2019-05-01

Managing an account

Checking or savings account

Issue	Managing an account
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Checking or savings account
Sub Issue	Funds not handled or disbursed as instructed
Sub Product	Checking account
Date Received	2019-05-01
Submitted Via	Referral
Company Response	Closed with monetary relief
Consumer Disputed	N/A
Date Sent To Company	2019-05-02
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided	N/A

3204759

2019-04-08

Managing an account

Checking or savings account

Tags	Older American
Issue	Managing an account
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Checking or savings account
Sub Issue	Deposits and withdrawals
Sub Product	Checking account
Date Received	2019-04-08
Submitted Via	Phone
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2019-04-08
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided	N/A

3325331

2019-07-31

Managing an account

Checking or savings account

Issue	Managing an account
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Checking or savings account
Sub Issue	Deposits and withdrawals
Sub Product	Checking account
Date Received	2019-07-31
Submitted Via	Referral
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2019-07-31
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided	N/A

629839

2013-12-11

Cont'd attempts collect debt not owed

Debt collection

Issue	Cont'd attempts collect debt not owed
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Debt collection
Sub Issue	Debt is not mine
Sub Product	I do not know
Date Received	2013-12-11
Submitted Via	Phone
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2013-12-13
Consumer Consent Provided	N/A

3180525

2019-03-15

Closing an account

Checking or savings account

Issue	Closing an account
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Checking or savings account
Sub Issue	Company closed your account
Sub Product	Checking account
Date Received	2019-03-15
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2019-03-15
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided	Consent not provided

3162304

2019-02-25

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports

Tags	Older American
Issue	Incorrect information on your report
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Credit reporting, credit repair services, or other personal consumer reports
Sub Issue	Account status incorrect
Sub Product	Credit reporting
Date Received	2019-02-25
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2019-02-25
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened	SunTrust Mortgage continues to report erroneous information to the credit reporting agencies. In XX/XX/XXXX, I notified SunTrust in writing of the errors but as of XX/XX/XXXX the erroneous information is still being reported by the credit reporting agencies. SunTrust Mortgage reports that my mortgage was delinquent, in collections and then discharged in bankruptcy. This is not true and their own records submitted in XX/XX/XXXX prove that this is not true. The mortgage was always paid on time, never late and was completely paid off in XX/XX/XXXX.
Consumer Consent Provided	Consent provided

3384838

2019-09-23

Closing an account

Checking or savings account

Issue	Closing an account
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Checking or savings account
Sub Issue	Company closed your account
Sub Product	Checking account
Date Received	2019-09-23
Submitted Via	Referral
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2019-09-24
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided	N/A

3283114

2019-06-20

Other features, terms, or problems

Credit card or prepaid card

Issue	Other features, terms, or problems
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Credit card or prepaid card
Sub Issue	Problem with balance transfer
Sub Product	General-purpose credit card or charge card
Date Received	2019-06-20
Submitted Via	Referral
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2019-06-21
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided	N/A

2295384

2017-01-18

Deposits and withdrawals

Bank account or service

Issue	Deposits and withdrawals
Timely	Yes
Company	SUNTRUST BANKS, INC.
Product	Bank account or service
Sub Product	Checking account
Date Received	2017-01-18
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2017-01-18
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened	At XXXX, on the date of XXXX/XXXX/2016, My wife, made a deposit to our business account through an ATM at Suntrust Bank in XXXX XXXX Florida. ATM ID XXXX. After depositing the checks into the ATM and submitting the deposit, she was returned an error receipt stating that we should contact customer service. Important to note that the checks entered into the ATM were not returned and were held inside the ATM. At the moment I was informed that night, I made a call to the support center and was assured that the deposit would be in the account the following day. I went about making regular purchases for my business and was greeted by a horde of overdraft charges. The money never was deposited into the account. After calling many representatives, I was granted a temporary provisional credit of the money deposited and the fees were waved. After three months, my provisional credit was removed, unannounced, and the account fell back into a negative balance. Support claims ATM was audited and checks were not located. Also stated that the ATM adjusters were internal and I am not allowed to speak to them, if I have an issue with their judgement, to appeal. I am certain that this information is not true and correct. I doubt the institution even bothered to check. ATM has a camera and would have seen my wife making the deposit in her vehicle at that time. I am refusing to pay any fees or the value of missing funds to to Suntrust 's negligence and poor customer care.
Consumer Consent Provided	Consent provided

Date of last update: 03 Apr 2025

Sources: Florida Department of State

SUNTRUST BANKS, INC. - Florida Company Profile

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