|
11265131
|
2024-12-24
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Trouble accessing funds in your mobile or digital wallet
|
| Timely |
Yes
|
| Company |
BILL.COM, LLC
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-12-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-24
|
|
|
4579824
|
2021-07-28
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other service problem
|
| Timely |
Yes
|
| Company |
BILL.COM, LLC
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2021-07-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-07-28
|
| Complaint What Happened |
Just this month, Bill.com, a platform that processes accounts payable items, started sending misleading marketing emails to our vendors suggesting, incorrectly, that the vendors needed to create a Bill.com account in order to be paid. Not only is this incorrect, these communications violate Bill.com 's Terms of Service and Privacy Notice. Bill.com collects a " Payment Notice Email, '' and the Bill.com user interface claims that they will contact the vendor with a notice that payment is on the way. The offending emails that they send, however, incorrectly suggest that the vendor needs to " Choose where to receive '' the payment, and the email then provides a link for the vendor to create a Bill.com account. Although the email states in smaller text that the vendor will be paid regardless, this has caused confusion for several of our vendors.
It took a week of me contacting Bill.com through their customer service portal to finally speak to a customer service representative about this. Even then, she could offer no way to opt out of these communications, nor could she point to a provision of the Terms of Service or Privacy Notice that allow this type of communication.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10501467
|
2024-10-18
|
Other features, terms, or problems
|
Credit card
|
|
| Issue |
Other features, terms, or problems
|
| Timely |
Yes
|
| Company |
BILL.COM, LLC
|
| Product |
Credit card
|
| Sub Issue |
Privacy issues
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-10-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-18
|
| Consumer Consent Provided |
Consent not provided
|
|
|
9961789
|
2024-08-29
|
Trouble using your card
|
Credit card
|
|
| Issue |
Trouble using your card
|
| Timely |
Yes
|
| Company |
BILL.COM, LLC
|
| Product |
Credit card
|
| Sub Issue |
Can't use card to make purchases
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-08-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-29
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3260064
|
2019-05-31
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
BILL.COM, LLC
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2019-05-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-07-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
12603109
|
2025-03-21
|
Other features, terms, or problems
|
Credit card
|
|
| Issue |
Other features, terms, or problems
|
| Timely |
Yes
|
| Company |
BILL.COM, LLC
|
| Product |
Credit card
|
| Sub Issue |
Other problem
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2025-03-21
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-03-21
|
|
