|
3795119
|
2020-08-13
|
Threatened to contact someone or share information improperly
|
Debt collection
|
|
| Tags |
Older American
|
| Issue |
Threatened to contact someone or share information improperly
|
| Timely |
Yes
|
| Company |
Recovery Solutions Group, LLC
|
| Product |
Debt collection
|
| Sub Issue |
Talked to a third-party about your debt
|
| Sub Product |
Other debt
|
| Date Received |
2020-08-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-08-13
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
This company is sharing information as a collection tactic with family and friends, my biggest worry is how they have obtained the private cell phone number of my family and friends.They are sending tex messages. WE have reffered them to our company attorney and they continue sending text messages to my family and friends along with multiple threatning calls a day. I am XXXX years old and this harrasment and defamation is hurting my health. We have already provided our attorneys information yet they persist with this harrasment on a daily basis.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3260007
|
2019-05-31
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
No
|
| Company |
Recovery Solutions Group, LLC
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Other debt
|
| Date Received |
2019-05-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-05-31
|
| Complaint What Happened |
We had a new gate installed and had a contract with XXXX XXXX and somewhere between the signing of the contract with XXXX XXXX, XXXX XXXX XXXX took over the contract. Once done, we had a lot of issues that had not been fixed so we had to call in another company to finish the work to get our gate operating properly. This was in XX/XX/XXXX and once we stopped calling them to fix our gate, we never heard anything back from them. Beginning XX/XX/XXXX we started getting calls from XXXX XXXX with Recovery Solutions Group , LLC. Once the first call was received, I told her that our manager, XXXX XXXX, was out of the country and was supposed to be back on the XXXX, he could do some research on the matter and get back with her. She advised me to get in touch with him ASAP so he could respond to her. She then sent an email to XXXX XXXX and myself advising us to get this resolved or they would be taking more measures to collect the money. Mr . XXXX did not return to work until XX/XX/XXXX and could not get in touch with her since he was out of the country. During that time we received 7 calls and numerous emails from XXXX and during our conversations she was rude and threatening and at one point I hung up on her. On XX/XX/XXXX she even called Mr . XXXX on his personal cell which has nothing to do with work or work related. Even after we told her we were looking into it and that we had never received any further communication with Florida XXXX XXXX, she was not willing to give us time to do research to resolve the issue. After doing our research, we did find that the tags for the gate was received and a check was never issued, so on XX/XX/XXXX a check was written and sent to XXXX XXXX XXXX. Once the check was written, we did not respond to XXXX 's calls.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2863070
|
2018-04-04
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
| Issue |
Took or threatened to take negative or legal action
|
| Timely |
No
|
| Company |
Recovery Solutions Group, LLC
|
| Product |
Debt collection
|
| Sub Issue |
Threatened to sue you for very old debt
|
| Sub Product |
I do not know
|
| Date Received |
2018-04-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-04-04
|
| Complaint What Happened |
After numerous attempts explaining that the debt is not valid, they've continued to harass us and threaten legal action. Coincidentally, on XX/XX/2018 the company Recovery Solutions Group ( rsgcollect.com ) sent out an email with a trojan horse virus suggesting it was a real Word document. We believe they now either have a security breach or have attempted to illegally infiltrate their customers systems. We hope it is more of a security breach, but they have not made any attempts to clarify even after I personally contacted them.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3069920
|
2018-11-08
|
Threatened to contact someone or share information improperly
|
Debt collection
|
|
| Tags |
Servicemember
|
| Issue |
Threatened to contact someone or share information improperly
|
| Timely |
Yes
|
| Company |
Recovery Solutions Group, LLC
|
| Product |
Debt collection
|
| Sub Issue |
Talked to a third-party about your debt
|
| Sub Product |
Other debt
|
| Date Received |
2018-11-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-11-08
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2283261
|
2017-01-10
|
Improper contact or sharing of info
|
Debt collection
|
|
| Issue |
Improper contact or sharing of info
|
| Timely |
No
|
| Company |
Recovery Solutions Group, LLC
|
| Product |
Debt collection
|
| Sub Issue |
Contacted employer after asked not to
|
| Sub Product |
Other (i.e. phone, health club, etc.)
|
| Date Received |
2017-01-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-01-10
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6460322
|
2023-01-19
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
No
|
| Company |
Recovery Solutions Group, LLC
|
| Product |
Debt collection
|
| Sub Issue |
Used obscene, profane, or other abusive language
|
| Sub Product |
Other debt
|
| Date Received |
2023-01-19
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-19
|
| Consumer Consent Provided |
N/A
|
|
|
3526083
|
2020-02-10
|
Threatened to contact someone or share information improperly
|
Debt collection
|
|
| Issue |
Threatened to contact someone or share information improperly
|
| Timely |
Yes
|
| Company |
Recovery Solutions Group, LLC
|
| Product |
Debt collection
|
| Sub Issue |
Talked to a third-party about your debt
|
| Sub Product |
Other debt
|
| Date Received |
2020-02-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-02-10
|
| Complaint What Happened |
The recovery solutions group llc has sent many threatening emails. They have said that they will take property, they have contacted relatives even when they were asked to not contact. They are giving my information out to relatives. Most recently XX/XX/2020.
This company has more so harassed me about a debt. They send threatening emails that they will go through all my bank accounts. They have even threatened me that I better hope I have all legal documentation for my company and Im not illegal. I have asked them to stop over and over and they wont. They are still contacting my family.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3142881
|
2019-02-05
|
Communication tactics
|
Debt collection
|
|
| Tags |
Servicemember
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Recovery Solutions Group, LLC
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Payday loan debt
|
| Date Received |
2019-02-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-02-05
|
| Complaint What Happened |
They call me more than ten times in a row nonstop within a few minutes, no break between calls, at XXXX daily during my doctor appointments when I can not answer or whenever. Date XX/XX/2019 and every day before for months.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4418116
|
2021-05-30
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Tags |
Servicemember
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Recovery Solutions Group, LLC
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Other debt
|
| Date Received |
2021-05-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-06-07
|
| Consumer Consent Provided |
Consent not provided
|
|
|
9509757
|
2024-07-14
|
Unauthorized withdrawals or charges
|
Debt or credit management
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Unauthorized withdrawals or charges
|
| Timely |
Yes
|
| Company |
Recovery Solutions Group, LLC
|
| Product |
Debt or credit management
|
| Sub Product |
Debt settlement
|
| Date Received |
2024-07-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-07-14
|
| Complaint What Happened |
Breach of Contract : XXXX XXXX XXXX Due to the lack of proper care and overall lack of industry standard cleanliness of the XXXX facility and stalls, XXXX XXXX Manager was given written notice via Email on XX/XX/XXXX informing her that BFF horses would be removed from the facility immediately due Breach of Boarding Agreement and the overall wellbeing of the horses, and items listed below. The horses were removed XXXX XXXX XXXX. Items of Breach of Agreement are documented in writing and photo, and not limited to include ; 1. Stalls were NOT PROPERLY CLEANED DAILY OR CLEANED AT ALL, as advertised they would be in the Boarding Agreement ( excluding Sunday ). Some days, late in the afternoon, the stalls were still dirty from the previous day. Forcing the horses to stand in dirty stalls for well over 30+ hours.
2. Horses WERE NOT FED PROPERLY as agreed upon with Trainer. ( less than poor quality and amounts of hay ) 3. Horses were held outside in a pen WITHOUT WATER for hours during the day.
4. Facility was Not KEPT IN A SAFE AND CLEAN MANNER as per industry standard.
You were notified of these deficiencies well in advance, however no acknowledgement or action was taken until the DAY OUR HORSES WERE REMOVED FROM THE FACILTY. A BLAST EMAIL WAS SENT TO ALL CUSTOMERS OF THE IMPOVEMENTS TO BE DONE AS PER OUR EXACT COMPLAINT LIST. Sent to all customers of XXXX ; However this was in fact too little too late. We removed our horses for their safety and wellbeing prior to this email the same day.
This attempt to cover up the neglect was effectively way too late and acknowledges your willingness and in agreement that you were in FACT IN BREACH OF YOUR OWN CONTRACT.
XXXX XXXX XXXX has no choice but to demand a complete refund of our payments for XXXX from XXXX, XXXX to XX/XX/XXXX. Totaling {$4000.00}. Invoice attached.
We also are in contact with the Federal Trade Commission due to your illicit actions of hiring a Debt Collection Agency to Harass the teenage girl who was training the horses while at your facility, for payment of a few days of boarding, not owed.
The Collection agency was notified that the invoice you sent them is disputed and not legitimate, they were told to contact our Attorney and they have not, however they are now sending a settlement offer directly from you to compromise the illegitimate invoice you fraudulently provided them with originally. This is nothing less than extortion. The Collection Agency is being reported to the CFPB as well as the XXXX.
You are hereby notified to Cease and Deist this illicit harassment of our Trainer.
Attached find invoice for Boarding paid to XXXX to be refunded to XXXX XXXX XXXX immediately.
XXXX XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
