| Capabilities Statement Link |
-
|
| Phone Number |
800-660-9409
|
| Fax Number |
407-478-9443
|
| E-mail Address |
angela.bennett@myxact.com
|
| WWW Page |
-
|
| E-Commerce Website |
http://www.myxact.com/about/management.asp
|
| Contact Person |
ANGELA BENNETT
|
| County Code (3 digit) |
095
|
| Congressional District |
10
|
| Metropolitan Statistical Area |
5960
|
| CAGE Code |
6J6P6
|
| Year Established |
2004
|
| Accepts Government Credit Card |
Yes
|
| Legal Structure |
LLC
|
| Ownership and Self-Certifications |
-
|
| Business Development Servicing Office |
NORTH FLORIDA DISTRICT OFFICE (SBA office code 0491)
|
| Capabilities Narrative |
XACT is a full-service business support company, specializing in inbound, outbound and online support service for government programs. For well over 20 years XACT has provided customized call center support services for various types of companies, like hospitals and healthcare facilities, schools and colleges, hospitality and restaurant industries, corporate offices and others. Here we combine our dedication to client satisfaction with unmatched professionalism, to help streamline business solutions allowing companies to operate within budget. XACT tailors’ services like emergency relief support, scheduling, direct response, dispatching, web chats, care calling, order processing, help desk and more to assistance in the needs of growing companies. In addition, we offer bilingual and brokerage services to round out any business. In the market for an inbound call center that goes above and beyond its competitors, look no further contact (407) 478-9700.
|
| Special Equipment/Materials |
(none given)
|
| Business Type Percentages |
Research and Development (10 %)
Service (90 %)
|
| Keywords |
phone answering service, inbound/outbound phone support, online/order taking, call/information center, virtual contract staff, commercial phone support, government phone/online support, dispatch services, customer care calling, call filtering, online help desk, email management, Web Chat assistance, hotline services, appointment scheduling, bilingual support, remote agents, reservation support, business process outsource, healthcare call center, telehealth support, contact tracing
|
| Quality Assurance Standards |
(none given)
|
| Electronic Data Interchange capable |
-
|
Current Principals
| Name |
Kathy Gray |
| Role |
Director of Business |
|
SBA Federal Certifications
| HUBZone Certified |
No |
| Women Owned Certified |
No |
| Women Owned Pending |
No |
| Economically Disadvantaged Women Owned Certified |
No |
| Economically Disadvantaged Women Owned Pending |
No |
| Veteran-Owned Small Business Certified |
No |
| Veteran-Owned Small Business Joint Venture |
No |
| Service-Disabled Veteran-Owned Small Business Certified |
No |
| Service-Disabled Veteran-Owned Small Business Joint Venture |
No |
Bonding Levels
| Description |
Construction Bonding Level (per contract) |
| Level |
$0 |
|
| Description |
Construction Bonding Level (aggregate) |
| Level |
$0 |
|
| Description |
Service Bonding Level (per contract) |
| Level |
$0 |
|
| Description |
Service Bonding Level (aggregate) |
| Level |
$0 |
|
NAICS Codes with Size Determinations by NAICS
| Primary |
Yes |
| Code |
561422 |
| NAICS Code's Description |
Telemarketing Bureaus and Other contact Centers |
| Small |
Yes |
|
| Code |
425120 |
| NAICS Code's Description |
Wholesale Trade Agents and Brokers |
| Small |
Yes |
|
| Code |
541614 |
| NAICS Code's Description |
Process, Physical Distribution and Logistics Consulting Services |
| Small |
Yes |
|
| Code |
561320 |
| NAICS Code's Description |
Temporary Help Services |
| Small |
Yes |
|
| Code |
561421 |
| NAICS Code's Description |
Telephone Answering Services |
| Small |
Yes |
|
Export Profile (Trade Mission Online)
| Exporter |
No |
| Export Business Activities |
(none given) |
| Exporting to |
(none given) |
| Desired Export Business Relationships |
(none given) |
| Description of Export Objective(s) |
(none given) |
|
