701254
|
2014-02-06
|
Disclosure verification of debt
|
Debt collection
|
|
Issue |
Disclosure verification of debt
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Not given enough info to verify debt
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2014-02-06
|
Submitted Via |
Web
|
Company Response |
Closed
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2014-02-06
|
Consumer Consent Provided |
N/A
|
|
2642678
|
2017-08-21
|
False statements or representation
|
Debt collection
|
|
Issue |
False statements or representation
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Attempted to collect wrong amount
|
Sub Product |
Other debt
|
Date Received |
2017-08-21
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2017-08-21
|
Consumer Consent Provided |
Consent not provided
|
|
897252
|
2014-06-16
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Debt is not mine
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2014-06-16
|
Submitted Via |
Web
|
Company Response |
Closed
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-06-18
|
Consumer Consent Provided |
N/A
|
|
828576
|
2014-04-28
|
Disclosure verification of debt
|
Debt collection
|
|
Issue |
Disclosure verification of debt
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Not given enough info to verify debt
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2014-04-28
|
Submitted Via |
Referral
|
Company Response |
Closed
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-05-06
|
Consumer Consent Provided |
N/A
|
|
1403883
|
2015-06-03
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Debt is not mine
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2015-06-03
|
Submitted Via |
Web
|
Company Response |
Closed
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-06-03
|
Complaint What Happened |
XXXXXXXXXXXX debt is not known to me. I recently requested my Free Credit reports to access my credit history before I applied for my XXXX mortgage which I have been diligently addressing my credit so that i would be in a good position when ready so I request full validation from the crediting company. This request is for more than just a simple statement without detail. Rather, I must requisition a careful documentation, including statements, contracts, copies of checks, and any other pertinent information.
|
Consumer Consent Provided |
Consent provided
|
|
592043
|
2013-11-08
|
False statements or representation
|
Debt collection
|
|
Issue |
False statements or representation
|
Timely |
No
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Attempted to collect wrong amount
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2013-11-08
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2013-11-08
|
Consumer Consent Provided |
N/A
|
|
1590256
|
2015-10-02
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Debt is not mine
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2015-10-02
|
Submitted Via |
Web
|
Company Response |
Closed
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-10-02
|
Consumer Consent Provided |
Consent not provided
|
|
1123357
|
2014-11-19
|
Communication tactics
|
Debt collection
|
|
Issue |
Communication tactics
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Frequent or repeated calls
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2014-11-19
|
Submitted Via |
Web
|
Company Response |
Closed
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-11-19
|
Consumer Consent Provided |
N/A
|
|
2916992
|
2018-05-24
|
Communication tactics
|
Debt collection
|
|
Tags |
Servicemember
|
Issue |
Communication tactics
|
Timely |
No
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Frequent or repeated calls
|
Sub Product |
I do not know
|
Date Received |
2018-05-24
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-05-29
|
Complaint What Happened |
I have been receiving numerous calls from XXXX. When i answered the line was silent. So I block the contact in my phone and it went straight to voice mail. Now I get numerous voicemails with nothing on them. The calls and voice mails have been 2 or 3 a day for over 3 weeks. I've tried to call the number and all I get is a recording that it is not during business hours. This was between XXXX and XXXX est. that I've called. Then the recording goes on to say go to some website to pay a debt. I think this is a scam and should be shut down. Thank you
|
Consumer Consent Provided |
Consent provided
|
|
6744770
|
2023-03-24
|
Attempts to collect debt not owed
|
Debt collection
|
|
Tags |
Older American, Servicemember
|
Issue |
Attempts to collect debt not owed
|
Timely |
No
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Debt was paid
|
Sub Product |
Other debt
|
Date Received |
2023-03-24
|
Submitted Via |
Web
|
Company Response |
Untimely response
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-03-24
|
Complaint What Happened |
I have XXXX XXXX account. I have been having problem with them for non payment which is not true. There cut off my services XX/XX/XXXX because they said I missed payments but when there checked the records they said it was there mistake and my payments would be {$38.00} for 12 month then back to regular payments {$48.00} for 10 months. So, is XX/XX/XXXX they had come back to reconnect my services Plus in XX/XX/XXXX they sent new contract that was on my My ADT App for {$48.00} without my signature. This is not what was told to me on the telephone XXXX XXXX. Now, XXXX XXXX disconnect my services again and sent my filing to debt collection - Virtuose Sourcing Group stating I owe {$1800.00}
|
Consumer Consent Provided |
Consent provided
|
|
3074144
|
2018-11-14
|
Communication tactics
|
Debt collection
|
|
Issue |
Communication tactics
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Frequent or repeated calls
|
Sub Product |
Other debt
|
Date Received |
2018-11-14
|
Submitted Via |
Postal mail
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-11-14
|
Consumer Consent Provided |
N/A
|
|
1474583
|
2015-07-20
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Debt is not mine
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2015-07-20
|
Submitted Via |
Web
|
Company Response |
Closed
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-07-20
|
Consumer Consent Provided |
Consent not provided
|
|
713053
|
2014-02-13
|
Communication tactics
|
Debt collection
|
|
Issue |
Communication tactics
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Called after sent written cease of comm
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2014-02-13
|
Submitted Via |
Web
|
Company Response |
Closed
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-02-13
|
Consumer Consent Provided |
N/A
|
|
1175383
|
2014-12-30
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Debt is not mine
|
Sub Product |
I do not know
|
Date Received |
2014-12-30
|
Submitted Via |
Web
|
Company Response |
Closed
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-12-30
|
Consumer Consent Provided |
N/A
|
|
1842839
|
2016-03-21
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Debt is not mine
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2016-03-21
|
Submitted Via |
Postal mail
|
Company Response |
Closed
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-05-05
|
Consumer Consent Provided |
N/A
|
|
2501210
|
2017-06-04
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Debt was already discharged in bankruptcy and is no longer owed
|
Sub Product |
Other debt
|
Date Received |
2017-06-04
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2017-06-04
|
Complaint What Happened |
This is a charge for XXXX service, i had cancelled my service with XXXX and return the phones, i spoke to a representative by the name of XXXX and he advised me that i will not be responsible since i have return my phones, Please remove this inquiry as it is affecting m y credit score.
|
Consumer Consent Provided |
Consent provided
|
|
2850950
|
2018-03-21
|
False statements or representation
|
Debt collection
|
|
Tags |
Servicemember
|
Issue |
False statements or representation
|
Timely |
No
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Attempted to collect wrong amount
|
Sub Product |
Other debt
|
Date Received |
2018-03-21
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-03-21
|
Complaint What Happened |
I just came back from XXXX in the middle of XX/XX/XXXX. While gone I changed my service provide to a new provider. XXXX was supposed to provide me with a final bill so that I could pass on to my new service provider and get credit for the devices that I own. XXXX final bill was not correct causing me to forfeit the credits that I would receive from my new service provider. I attempted to contact XXXX starting in mid XX/XX/XXXX on a weekly basis trying to arrange payment arrangements or any other kind of arrangement to satisfy my arrangement to XXXX. XXXX refused to correct my final bill that would allow me to receive the credit owed to me by my new service provider. I attempted to resolve the debt with XXXX. I am unable to pay {$2300.00} all at once. Today I was told that I was referred to a collection agency and XXXX would not accept any kind of payment but the full payment. They also told me that in one week from today I will be referred to a collection agency. I have a security clearance and I cant do that. I also dont have {$2300.00} to give to them. I am prepared to send back the equipment they are charging me for or any other method of trying to resolve this issue. I was referred to a collection agency, XXXX XXXX, and they did not offer any resolution. I have tried for the past year to work with XXXX to get my final bill corrected and they tell me because I didn't notify them that I was changing wireless network providers that they can not help me at all. I actually did call and tell XXXX that I was cancelling the service with them and they offered no help in transition. A year later and now they have a new collection agency, Virtuoso Group, hired to attempt collecting this unfair debt caused by XXXX 's clerical error. I still do not have the money promised to me by my new service provider, XXXX, because of XXXX 's clerical error on my final bill. The clerical error is that the device ( phone ) serial numbers were not correctly matched to my phone numbers. For example : my sons device ( phone ) was listed incorrectly as my phone number and vice-versa.
|
Consumer Consent Provided |
Consent provided
|
|
2922019
|
2018-05-30
|
Attempts to collect debt not owed
|
Debt collection
|
|
Tags |
Servicemember
|
Issue |
Attempts to collect debt not owed
|
Timely |
No
|
Company |
VIRTUOSO SOURCING GROUP, LLC.
|
Product |
Debt collection
|
Sub Issue |
Debt is not yours
|
Sub Product |
Other debt
|
Date Received |
2018-05-30
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-05-30
|
Complaint What Happened |
I never signed any paperwork with this company stating that I promised anything.
|
Consumer Consent Provided |
Consent provided
|
|