PLANET HOME LENDING, LLC - Florida Company Profile

Company Details

Entity Name:	PLANET HOME LENDING, LLC
Jurisdiction:	FLORIDA
Filing Type:	Foreign Limited Liability Co.
Status:	Active The business entity is active. This status indicates that the business is currently operating and compliant with state regulations, suggesting a lower risk profile for lenders and potentially better creditworthiness.
Date Filed:	03 Oct 2007 (18 years ago)
Last Event:	LC NAME CHANGE
Event Date Filed:	31 Mar 2014 (11 years ago)
Document Number:	M07000005957
FEI/EIN Number	260362771 Federal Employer Identification (FEI) Number assigned by the IRS.
Address:	321 Research Parkway, Meriden, CT, 06450, US
Mail Address:	11000 Broken Land Parkway, Suite 200, Columbia, MD, 21044, US
Place of Formation:	DELAWARE

Key Officers & Management

Name	Role	Address
CORPORATION SERVICE COMPANY	Agent	-
Jarish Sandra	Manager	321 Research Parkway, Meriden, CT, 06450

Fictitious Names

Registration Number	Fictitious Name	Status	Filed Date	Expiration Date	Cancellation Date	Mailing Address
G25000024599	PLANET	ACTIVE	2025-02-19	2030-12-31	-	321 RESEARCH PARKWAY, SUITE 303, MERIDEN, CT, 06450
G22000035308	SOLISTA	ACTIVE	2022-03-18	2027-12-31	-	321 RESEARCH PARKWAY, STE 303, MERIDAN, CT, 06450
G21000160460	PLANET LOAN SERVICING	ACTIVE	2021-12-03	2026-12-31	-	321 RESEARCH PARKWAY, SUITE 303, MERIDEN, CT, 06450
G17000102501	CHRIS DOERING MORTGAGE	EXPIRED	2017-09-13	2022-12-31	-	5401 W. KENNEDY BLVD, 3RD FLOOR, TAMPA, FL, 33609
G17000102499	HOME TEAM EQUITY	EXPIRED	2017-09-13	2022-12-31	-	5401 W. KENNEDY BLVD, 3RD FLOOR, TAMPA, FL, 33609
G17000102496	LOANWISE DIRECT	EXPIRED	2017-09-13	2022-12-31	-	5401 W. KENNEDY BLVD, 3RD FLOOR, TAMPA, FL, 33609

Events

Event Type	Filed Date	Value	Description
CHANGE OF PRINCIPAL ADDRESS	2025-01-22	321 Research Parkway, Suite 303, Meriden, CT 06450	-
CHANGE OF MAILING ADDRESS	2025-01-22	321 Research Parkway, Suite 303, Meriden, CT 06450	-
CHANGE OF MAILING ADDRESS	2024-02-21	321 Research Parkway, Suite 303, Meriden, CT 06450	-
CHANGE OF PRINCIPAL ADDRESS	2024-02-21	321 Research Parkway, Suite 303, Meriden, CT 06450	-
LC NAME CHANGE	2014-03-31	PLANET HOME LENDING, LLC	-
REGISTERED AGENT NAME CHANGED	2009-01-15	CORPORATION SERVICE COMPANY	-
REGISTERED AGENT ADDRESS CHANGED	2009-01-15	1201 HAYS STREET, TALLAHASSEE, FL 32301-2525	-

Court Cases

Title

Case Number

Docket Date

Status

KATHIANNA BIJOU VS PLANET HOME LENDING LLC F/K/A GREEN PLANET SERVICING LLC

4D2019-1565

2019-05-30

Closed

Classification	NOA Final - Circuit Civil - Foreclosure
Court	4th District Court of Appeal
Originating Court	Circuit Court for the Seventeenth Judicial Circuit, Broward County CACE14014050

Parties

Name	KATHIANNA BIJOU
Role	Appellant
Status	Active
Representations	Mark L. Pomeranz

Name	FORECLOSURE, INC.
Role	Appellant
Status	Active

Name	GREEN PLANET SERVICING LLC
Role	Appellee
Status	Active

Name	PLANET HOME LENDING, LLC
Role	Appellee
Status	Active
Representations	Christophal Hellewell, Sasha Haro, Chase A. Berger, Tara Lauren Rosenfeld

Name	Hon. Barry Stone
Role	Judge/Judicial Officer
Status	Active

Name	Clerk - Broward
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2019-06-28
Type	Disposition
Subtype	Dismissed
Description	Dismissed - Order by Clerk

Docket Date	2019-06-28
Type	Motions Other
Subtype	Motion/Notice Voluntary Dismissal
Description	Notice of Voluntary Dismissal
On Behalf Of	KATHIANNA BIJOU

Docket Date	2019-06-28
Type	Disposition by Order
Subtype	Dismissed
Description	Order Granting Voluntary Dismissal ~ Pursuant to the June 28, 2019 notice of voluntary dismissal, this case is dismissed.

Docket Date	2019-06-07
Type	Notice
Subtype	Notice of Appearance
Description	Notice of Appearance
On Behalf Of	PLANET HOME LENDING LLC

Docket Date	2019-05-31
Type	Letter
Subtype	Acknowledgment Letter
Description	Acknowledgment Letter

Docket Date	2019-05-31
Type	Notice
Subtype	Notice of Appeal
Description	Notice of Appeal Filed ~ CERTIFIED COPY

Docket Date	2019-05-30
Type	Misc. Events
Subtype	Case Filing Fee Paid through Portal
Description	Case Filing Fee Paid Through Portal

Docket Date	2019-05-30
Type	Notice
Subtype	Notice of Appeal
Description	Notice of Appeal Filed ~ FILING FEE PAID ELECTRONICALLY
On Behalf Of	KATHIANNA BIJOU

LIANA TEJADINATA VS PLANET HOME LENDING, LLC

4D2018-2493

2018-08-20

Closed

Classification	NOA Final - Circuit Civil - Foreclosure
Court	4th District Court of Appeal
Originating Court	Circuit Court for the Seventeenth Judicial Circuit, Broward County CACE 17-010763

Parties

Name	LIANA TEJADINATA
Role	Appellant
Status	Active

Name	FORECLOSURE, INC.
Role	Appellant
Status	Active

Name	PLANET HOME LENDING, LLC
Role	Appellee
Status	Active
Representations	WASINGER LAW OFFICE, PLLC

Name	Hon. Joel T. Lazarus
Role	Judge/Judicial Officer
Status	Active

Name	Clerk - Broward
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2018-09-21
Type	Disposition
Subtype	Dismissed
Description	Dismissed - Order by Clerk

Docket Date	2018-09-21
Type	Disposition by Order
Subtype	Dismissed
Description	ORD-Sua Sponte Dismiss-No Filing Fee ~ ORDERED sua sponte that the above-styled appeal is dismissed for nonpayment of the $300.00 filing fee.

Docket Date	2018-08-21
Type	Order
Subtype	Order on Filing Fee
Description	ORD-Pay Filing Fee - pro se civil appeal ~ The jurisdiction of this court was invoked by filing of a Notice of Appeal in the lower tribunal. The $300.00 filing fee, or a circuit court clerk's determination of indigent status, did not accompany the Notice of Appeal as required in Florida Rules of Appellate Procedure 9.110(b) and 9.140(a). The filing fee is due and payable at the time of filing REGARDLESS OF WHETHER THE APPEAL IS LATER DISMISSED VOLUNTARILY OR ADVERSELY.ORDERED, appellant shall pay the $300.00 filing fee or file the circuit court clerk's determination of indigent status in this court within ten (10) days from the date of the entry of this order. Failure to comply within the time prescribed will result in dismissal of this cause and may result in the court sanctioning of any party, or the party's attorney, who has not paid the filing fee.If appellant has already been found indigent for purposes of proceedings in the lower tribunal, in this case, appellant shall file a copy of that order in this court. If appellant does not have an order or a determination of indigent status and believes that he or she is insolvent, appellant shall complete the enclosed application and mail to the Clerk of the Circuit Court within fifteen (15) days from the date of this order. A Notice of Compliance that you have applied for indigent status, must also be filed with this court. The Clerk of the Circuit Court shall forward the Clerk's Determination to this court within ten (10) days of receipt. Failure of appellant to comply with this order will result in the dismissal of this appeal.**NOTE: This order does not toll the time for filing any pleadings necessary to prosecute this appeal and no extensions of time will be entertained. Once the fee is paid, it is not refundable. Except for dismissal, this court will take no action in this appeal until the filing fee is paid or until a circuit court clerk's determination of indigent status is filed.

Docket Date	2018-08-21
Type	Letter
Subtype	Acknowledgment Letter
Description	Acknowledgment Letter

Docket Date	2018-08-20
Type	Notice
Subtype	Notice of Appeal
Description	Notice of Appeal Filed
On Behalf Of	LIANA TEJADINATA

Docket Date	2018-08-20
Type	Misc. Events
Subtype	Fee Status
Description	DM:No Fee - Case Dismissed

GOLDROCK INC., AS TRUSTEE VS CONNIE ROBINSON AND ROBERT R. ROBINSON, ET AL.

2D2018-1852

2018-05-10

Closed

Classification	NOA Final - Circuit Civil - Other
Court	2nd District Court of Appeal
Originating Court	Circuit Court for the Thirteenth Judicial Circuit, Hillsborough County 17-CA-7794

Parties

Name	GOLDROCK INC., AS TRUSTEE
Role	Appellant
Status	Active
Representations	IVAN D. IVANOV, ESQ.

Name	PLANET HOME LENDING, LLC
Role	Appellee
Status	Active

Name	CONNIE ROBINSON
Role	Appellee
Status	Active
Representations	BARBARA A. EAGAN, ESQ.

Name	ROBERT R. ROBINSON, INC.
Role	Appellee
Status	Active

Name	HON. GREGORY P. HOLDER
Role	Judge/Judicial Officer
Status	Active

Name	HILLSBOROUGH CLERK
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2019-05-15
Type	Mandate
Subtype	Mandate
Description	Mandate

Docket Date	2019-04-26
Type	Disposition by Opinion
Subtype	Affirmed
Description	Affirmed - Per Curiam Affirmed

Docket Date	2018-12-31
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Reply Brief
Description	ORDER GRANTING APPELLANT'S REPLY BRIEF ~ Appellant's motion for extension of time is granted, and the reply brief shall be served within 30 days from the date of this order.

Docket Date	2018-12-27
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Reply Brief
Description	Mot. for Extension of Time to File Reply Brief
On Behalf Of	GOLDROCK INC., AS TRUSTEE

Docket Date	2018-12-05
Type	Brief
Subtype	Answer Brief
Description	Appellee Answer Brief
On Behalf Of	CONNIE ROBINSON

Docket Date	2018-12-03
Type	Notice
Subtype	Notice of Agreed Extension of Time
Description	Stipulation for Extension of Time ~ 02 - AB (Planet Home) due 12/05/18
On Behalf Of	CONNIE ROBINSON

Docket Date	2018-11-15
Type	Notice
Subtype	Notice of Agreed Extension of Time
Description	Stipulation for Extension of Time ~ 16 - AB (Planet Home) due 12/03/18
On Behalf Of	CONNIE ROBINSON

Docket Date	2018-10-15
Type	Notice
Subtype	Notice of Agreed Extension of Time
Description	Stipulation for Extension of Time ~ 30 - AB due 11/15/18
On Behalf Of	CONNIE ROBINSON

Docket Date	2018-09-19
Type	Brief
Subtype	Initial Brief
Description	Initial Appellant Brief on Merits
On Behalf Of	GOLDROCK INC., AS TRUSTEE

Docket Date	2018-08-20
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Initial Brief
Description	ORDER GRANTING EOT FOR INITIAL BRIEF ~ Appellant's motion for extension of time is granted, and the initial brief shall be served within 30 days from the date of this order.

Docket Date	2018-08-16
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Initial Brief
Description	Mot. for Extension of time to file Initial Brief ~ AMENDED
On Behalf Of	GOLDROCK INC., AS TRUSTEE

Docket Date	2018-07-16
Type	Notice
Subtype	Notice of Agreed Extension of Time
Description	Stipulation for Extension of Time ~ 30 - IB due 08/15/18
On Behalf Of	GOLDROCK INC., AS TRUSTEE

Docket Date	2018-06-07
Type	Record
Subtype	Record on Appeal
Description	Received Records ~ HOLDER - REDACTED - 207 PAGES

Docket Date	2018-06-06
Type	Notice
Subtype	Notice of Appearance
Description	Notice of Appearance
On Behalf Of	CONNIE ROBINSON

Docket Date	2018-05-30
Type	Misc. Events
Subtype	Case Filing Fee Paid through Portal
Description	Case Filing Fee Paid through Portal
On Behalf Of	GOLDROCK INC., AS TRUSTEE

Docket Date	2018-05-10
Type	Notice
Subtype	Notice of Appeal
Description	Notice of Appeal Filed ~ ATTACHED ORDER APPEALED
On Behalf Of	GOLDROCK INC., AS TRUSTEE

Docket Date	2018-05-10
Type	Misc. Events
Subtype	Fee Status
Description	FP:Fee Paid Through Portal

Docket Date	2018-05-10
Type	Letter
Subtype	Acknowledgment Letter
Description	Acknowledgment Letter 1

Docket Date	2018-05-10
Type	Order
Subtype	Order on Filing Fee
Description	fee - civil; atty ~ This appeal has been filed without a filing fee required by section 35.22(2), Florida Statutes.If the attorney for appellant has not already done so, they shall forward the required $300.00 filing fee or, if applicable, an order of the circuit court finding appellant insolvent pursuant to section 57.081, Florida Statutes, within twenty days from the date of this order.If this court does not receive either of the above within the prescribed time, this appeal may be subject to dismissal without further notice.

LARRY D. HALSTEAD & CAROL HALSTEAD VS PLANET HOME LENDING, LLC

2D2017-4069

2017-10-12

Closed

Classification	NOA Final - Circuit Civil - Foreclosure
Court	2nd District Court of Appeal
Originating Court	Circuit Court for the Sixth Judicial Circuit, Pasco County 15-CA-1015

Parties

Name	LARRY D. HALSTEAD
Role	Appellant
Status	Active
Representations	MARK P. STOPA, LATASHA LORDES SCOTT, ESQ.

Name	CAROL HALSTEAD
Role	Appellant
Status	Active

Name	PLANET HOME LENDING, LLC
Role	Appellee
Status	Active
Representations	BARBARA A. EAGAN, ESQ., MATTHEW T. WASINGER, ESQ.

Name	PASCO CLERK
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2018-10-18
Type	Notice
Subtype	Notice of Filing
Description	Notice of Filing ~ (NOTICE OF FILING BANKRUPTCY ORDER)

Docket Date	2018-05-10
Type	Disposition
Subtype	Dismissed
Description	Dismissed - Order by Clerk

Docket Date	2018-05-10
Type	Disposition by Order
Subtype	Dismissed
Description	ORDER GRANTING VOLUNTARY DISMISSAL

Docket Date	2018-05-04
Type	Motions Other
Subtype	Motion/Notice Voluntary Dismissal
Description	Notice of Voluntary Dismissal ~ AMENDED NOTICE OF VOLUNTARY DISMISSAL WITH PARTIES STIPULATION
On Behalf Of	LARRY D. HALSTEAD

Docket Date	2018-04-27
Type	Motions Other
Subtype	Motion To Abate
Description	Motion To Abate ~ UNOPPOSED MOTION TO ABATE DUE TO SETTLEMENT
On Behalf Of	LARRY D. HALSTEAD

Docket Date	2018-04-20
Type	Record
Subtype	Supplemental Record
Description	Supplemental Records ~ 266 PAGES

Docket Date	2018-03-27
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Initial Brief
Description	ORDER GRANTING EOT FOR INITIAL BRIEF ~ This court has received a motion for extension of time that is dependent on the action of the circuit or agency clerk or court reporter. To facilitate monitoring compliance with this order, the court is unwilling to grant an extension of time to a date that is subject to future action by third parties. As such, the appellants' motion is granted to the extent that the initial brief shall be served by April 27, 2018. If the appellants are unable to timely serve the brief due to the delay of this third party, the next appropriate step is the filing of a motion to compel in this court.

Docket Date	2018-03-26
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Initial Brief
Description	Mot. for Extension of time to file Initial Brief
On Behalf Of	LARRY D. HALSTEAD

Docket Date	2018-03-23
Type	Order
Subtype	Order on Motion to Supplement Record
Description	ORDER GRANTING MOTION TO SUPPLEMENT THE RECORD ~ Appellants’ motion to supplement the record is granted, and appellants shall make arrangements within three days with the clerk of the circuit court for the supplementation of the record with the items mentioned in the motion, with the supplemental record to be filed in this court within twenty-five days from the date of this order.

Docket Date	2018-03-21
Type	Notice
Subtype	Notice of Appearance
Description	Notice of Appearance
On Behalf Of	LARRY D. HALSTEAD

Docket Date	2018-03-21
Type	Motions Relating to Records
Subtype	Motion to Supplement Record & EOT/Toll Briefing
Description	Motion To File Supplemental Record
On Behalf Of	LARRY D. HALSTEAD

Docket Date	2018-03-15
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Initial Brief
Description	grant eot for IB - unlikely ~ Appellants' motion for extension of time is granted, and the initial brief shall be served within ten days. However, further motions for extension of time are unlikely to receive favorable consideration.

Docket Date	2018-03-13
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Initial Brief
Description	Mot. for Extension of time to file Initial Brief
On Behalf Of	LARRY D. HALSTEAD

Docket Date	2018-03-01
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Initial Brief
Description	grant eot for IB - unlikely ~ Appellants’ motion for extension of time is granted, and the initial brief shall be served by March 13, 2018. However, further motions for extension of time are unlikely to receive favorable consideration.

Docket Date	2018-02-26
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Initial Brief
Description	Mot. for Extension of time to file Initial Brief
On Behalf Of	LARRY D. HALSTEAD

Docket Date	2018-01-26
Type	Notice
Subtype	Notice of Agreed Extension of Time
Description	Stipulation for Extension of Time ~ 30 - IB due 02/25/18
On Behalf Of	LARRY D. HALSTEAD

Docket Date	2017-12-27
Type	Notice
Subtype	Notice of Agreed Extension of Time
Description	Stipulation for Extension of Time ~ 30 - IB due 01/26/18
On Behalf Of	LARRY D. HALSTEAD

Docket Date	2017-11-27
Type	Notice
Subtype	Notice of Agreed Extension of Time
Description	Stipulation for Extension of Time ~ 30- IB DUE 12/27/17
On Behalf Of	LARRY D. HALSTEAD

Docket Date	2017-11-21
Type	Record
Subtype	Record on Appeal
Description	Received Records ~ BABB - 300 PAGES

Docket Date	2017-10-16
Type	Letter
Subtype	Acknowledgment Letter
Description	Acknowledgment Letter 1

Docket Date	2017-10-12
Type	Notice
Subtype	Notice of Appeal
Description	Notice of Appeal Filed
On Behalf Of	LARRY D. HALSTEAD

Docket Date	2017-10-12
Type	Misc. Events
Subtype	Fee Status
Description	A3:Paid In Full - $300

DANIEL WHITE VS PLANET HOME LENDING, LLC

4D2016-4317

2016-12-22

Closed

Classification	NOA Final - Circuit Civil - Foreclosure
Court	4th District Court of Appeal
Originating Court	Circuit Court for the Seventeenth Judicial Circuit, Broward County CACE16-5850

Parties

Name	FORECLOSURE, INC.
Role	Appellant
Status	Active

Name	DANIEL WHITE LLC
Role	Appellant
Status	Active
Representations	Jonathan H. Kline

Name	PLANET HOME LENDING, LLC
Role	Appellee
Status	Active
Representations	ROBERT C. SCHERMER

Name	Hon. Joel T. Lazarus
Role	Judge/Judicial Officer
Status	Active

Name	Clerk - Broward
Role	Lower Tribunal Clerk
Status	Active

Docket Entries

Docket Date	2018-01-10
Type	Order
Subtype	Order on Motion For Attorney's Fees
Description	Order Granting Attorney Fees-Prevailing ~ ORDERED that the appellant's June 16, 2017 motion for award of appellate attorney's fees is granted conditioned on the trial court determining that appellantg is the prevailing party and, if so, setting the amount of the attorney's fees to be awarded for this appellate case. If a motion for rehearing is filed in this court, then services rendered in connection with the filing of the motion, including but not limited to preparation of a responsive pleading, shall be taken into account in computing the amount of the fee.

Docket Date	2016-12-27
Type	Order
Subtype	Order on Filing Fee
Description	ORD-Pay Filing Fee-Civil Appeal ~ The jurisdiction of this court was invoked by filing of a Notice of Appeal in the lower tribunal. The $300.00 filing fee, or a circuit court clerk's determination of indigent status, did not accompany the Notice of Appeal as required in Florida Rules of Appellate Procedure 9.110(b) and 9.140(a). The filing fee is due and payable at the time of filing REGARDLESS OF WHETHER THE APPEAL IS LATER DISMISSED VOLUNTARILY OR ADVERSELY.ORDERED that appellant shall pay the $300.00 filing fee or file the circuit court clerk's determination of indigent status in this court within ten (10) days from the date of this order. Failure to comply within the time prescribed will result in dismissal of this cause and may result in the court sanctioning of any party, or the party's attorney, who has not paid the filing fee. The attorney filing the Notice of Appeal has a duty to tender the filing fee to the appellate court when the appeal is initiated. See In Re Payment of Filing Fees, 744 So. 2d 1025 (Fla. 4th DCA 1997). Failure of the attorney to pay will result in referral to the Department of Financial Services for collection.**NOTE: This order does not toll the time for filing any pleadings necessary to prosecute this appeal and no extensions of time will be entertained. Once the fee is paid, it is not refundable. Except for dismissal, this court will take no action in this appeal until the filing fee is paid or until a circuit court clerk's determination of indigent status is filed.

Docket Date	2018-01-26
Type	Mandate
Subtype	Mandate
Description	Mandate

Docket Date	2018-01-26
Type	Misc. Events
Subtype	West Publishing
Description	West Publishing

Docket Date	2018-01-10
Type	Disposition by Opinion
Subtype	Reversed
Description	Reversed - Per Curiam Opinion ~ ON CONFESSION OF ERROR

Docket Date	2017-12-06
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Answer Brief
Description	Order Granting EOT for Answer Brief ~ ORDERED that appellee's September 15, 2017 motion for enlargement of time is granted. A confession of error was filed.

Docket Date	2017-09-26
Type	Notice
Subtype	Concession/Confession of Error
Description	Confession of Error
On Behalf Of	PLANET HOME LENDING, LLC

Docket Date	2017-09-15
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Answer Brief
Description	Mot. for Extension of time to file Answer Brief
On Behalf Of	PLANET HOME LENDING, LLC

Docket Date	2017-08-04
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Answer Brief
Description	Order Granting EOT for Answer Brief ~ ORDERED that appellee's August 1, 2017 motion for enlargement of time is granted, and appellee shall serve the answer brief within forty-five (45) days from August 5, 2017. In addition, appellee is notified that the failure to serve the brief within the time provided herein may foreclose appellee's right to file a brief or otherwise participate in this appeal.

Docket Date	2017-08-01
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Answer Brief
Description	Mot. for Extension of time to file Answer Brief
On Behalf Of	PLANET HOME LENDING, LLC

Docket Date	2017-07-17
Type	Record
Subtype	Supplemental Record
Description	Supplemental Records ~ 17 PAGES

Docket Date	2017-07-12
Type	Misc. Events
Subtype	Affidavit
Description	Affidavit ~ OF NON-PAYMENT OF APPEAL INVOICE.

Docket Date	2017-07-07
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Answer Brief
Description	Order Granting EOT for Answer Brief ~ ORDERED that appellee's June 30, 2017 motion for enlargement of time is granted, and appellee shall serve the answer brief within thirty (30) days from July 6, 2017. In addition, appellee is notified that the failure to serve the brief within the time provided herein may foreclose appellee's right to file a brief or otherwise participate in this appeal.

Docket Date	2017-06-30
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Answer Brief
Description	Mot. for Extension of time to file Answer Brief
On Behalf Of	PLANET HOME LENDING, LLC

Docket Date	2017-06-16
Type	Brief
Subtype	Initial Brief
Description	Initial Brief on Merits
On Behalf Of	DANIEL WHITE

Docket Date	2017-06-16
Type	Motions Relating to Attorney Fees/Costs
Subtype	Motion For Attorney's Fees
Description	Motion For Attorney's Fees
On Behalf Of	DANIEL WHITE

Docket Date	2017-06-16
Type	Record
Subtype	Appendix
Description	Appendix to Brief ~ TO INITIAL BRIEF
On Behalf Of	DANIEL WHITE

Docket Date	2017-06-14
Type	Order
Subtype	Order on Motion to Supplement Record & EOT/Toll Briefing
Description	Order Granting Motion to Supplement the Record ~ ORDERED that appellant's June 9, 2017 motion to supplement the record on appeal is granted. The material requested in the motion shall be included in the record on appeal. The clerk of the lower tribunal shall prepare and file the supplemental material in this court within twenty (20) days from the date of this order. Appellant shall monitor the supplementation process.

Docket Date	2017-06-09
Type	Motions Relating to Records
Subtype	Motion to Supplement Record
Description	Motion To File Supplemental Record
On Behalf Of	DANIEL WHITE

Docket Date	2017-05-17
Type	Order
Subtype	Order on Motion for Extension of Time to Serve Initial Brief
Description	Order Granting EOT for Initial Brief ~ ORDERED that appellant's May 1, 2017 motion for extension of time to file the initial brief is granted, and appellant shall serve the initial brief within thirty (30) days from the date of this order. In addition, if the initial brief is not served within the time provided for in this order, the above-styled case may be subject to dismissal or the court in its discretion may impose other sanctions.

Docket Date	2017-05-01
Type	Motions Extensions
Subtype	Motion for Extension of Time to Serve Initial Brief
Description	Mot. for Extension of time to file Initial Brief
On Behalf Of	DANIEL WHITE

Docket Date	2017-03-29
Type	Notice
Subtype	Notice of Agreed Extension of Time - Initial Brief
Description	Notice of Agreed Extension - Initial Brief ~ 30 DAYS TO 5/1/17
On Behalf Of	DANIEL WHITE

Docket Date	2017-03-03
Type	Record
Subtype	Record on Appeal
Description	Received Records ~ 116 PAGES

Docket Date	2017-02-23
Type	Misc. Events
Subtype	Status Report
Description	Status Report ~ RE: PAYMENT FOR ROA
On Behalf Of	DANIEL WHITE

Docket Date	2017-02-23
Type	Notice
Subtype	Notice of Agreed Extension of Time - Initial Brief
Description	Notice of Agreed Extension - Initial Brief ~ 30 DAYS TO 4/1/17
On Behalf Of	DANIEL WHITE

Docket Date	2017-02-15
Type	Order
Subtype	Order to File Status Report
Description	Order for Status Report Re: ROA ~ Upon consideration of the Affidavit of Non-Payment of Appeal Invoice filed by the clerk of the lower tribunal on February 6, 2017, appellant is ordered to file a report within ten (10) days from the date of this order, as to the status of payment for preparation of the record on appeal.

Docket Date	2017-02-06
Type	Misc. Events
Subtype	Affidavit
Description	Affidavit ~ OF NON-PAYMENT OF APPEAL INVOICE

Docket Date	2016-12-27
Type	Letter
Subtype	Acknowledgment Letter
Description	Acknowledgment Letter

Docket Date	2016-12-22
Type	Misc. Events
Subtype	Fee Status
Description	A3:Paid In Full - $300

Docket Date	2016-12-22
Type	Notice
Subtype	Notice of Appeal
Description	Notice of Appeal Filed
On Behalf Of	DANIEL WHITE

Documents

Name	Date
ANNUAL REPORT	2025-01-22
ANNUAL REPORT	2024-02-21
ANNUAL REPORT	2023-04-24
ANNUAL REPORT	2022-04-22
ANNUAL REPORT	2021-02-26
ANNUAL REPORT	2020-03-16
ANNUAL REPORT	2019-04-15
ANNUAL REPORT	2018-04-27
ANNUAL REPORT	2017-04-17
ANNUAL REPORT	2016-04-20
ANNUAL REPORT	2015-02-20
LC Name Change	2014-03-31
ANNUAL REPORT	2014-01-09
ANNUAL REPORT	2013-02-08
ANNUAL REPORT	2012-01-05
ANNUAL REPORT	2011-03-15
ANNUAL REPORT	2010-04-21
ANNUAL REPORT	2009-03-04
Reg. Agent Change	2009-01-15
ANNUAL REPORT	2008-06-17

CFPB Complaint

Complaint Id

Date Received

Issue

Product

11258176

2024-12-23

Struggling to pay mortgage

Mortgage

Issue	Struggling to pay mortgage
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Issue	An existing modification, forbearance plan, short sale, or other loss mitigation relief
Sub Product	Conventional home mortgage
Date Received	2024-12-23
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-12-23

7339611

2023-08-03

Trouble during payment process

Mortgage

Tags	Older American, Servicemember
Issue	Trouble during payment process
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	VA mortgage
Date Received	2023-08-03
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2023-08-03
Complaint What Happened	XX/XX/XXXX - made my mortgage payment on XXXX XXXX website as I have done for past couple years. XXXX -received notice in the mail from XXXX XXXX that loan had been sold to Planet Home Lending and no more payments could be made as of XX/XX/XXXXXXXX XX/XX/XXXXXXXX received a notice from Planet Home Lending that I failed to make my XXXX payment and was now late and needed to make XXXX and XXXX 's payments. Informed a XXXX late fee would be added on XX/XX/XXXXXXXX XX/XX/XXXX - checked my bank account and saw that despite making the payment on XXXX XXXX website on XX/XX/XXXX, they must have chosen not to process the payment. XX/XX/XXXX - went on Planet Home Lending and attempted to make XXXX & XXXX payments and was prevented from doing so, stating I was delinquent and could not pay on the website. XXXX - contacted Planet Home Lending and spoke to customer service women who wanted me to give her my banking information over the phone. I refused, and requested to pay online, she said not possible because I was delinquent despite m explaining that really was not the case. She suggested I wire funds or mail a check, which I would not do for multiple reasons. I asked if they were going to report me late to the credit bureaus and she said not for at least 60 days and that they don't charge late fees for the same 60 days due to RESPA. When I asked her why than does it clearly state they were going to charge XXXX if payment not received before XX/XX/XXXX she had no answer. Both XXXX XXXX and Planet Home Lending have inodiated me with mailers and calls trying to get us to refinance our home or take cash out, neither of which we need or want. We have an interest rate for 30 years of 2.25 % and the harassment never ends. I believe this latest stunt is just another way of trying to trick us into refinancing or taking cash out. XX/XX/XXXX - I paid through online XXXX XXXX through my bank tonight so I had proof of payments.
Consumer Consent Provided	Consent provided

11084908

2024-12-09

Incorrect information on your report

Mortgage

Issue	Incorrect information on your report
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Issue	Account status incorrect
Sub Product	FHA mortgage
Date Received	2024-12-09
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-12-09
Complaint What Happened	Planet Home Lending approved my first forbearance in XX/XX/year>, with payments beginning in XX/XX/year>. I made on-time payments from XXXX through XXXX, which were properly reported to the credit bureaus. However, on XX/XX/year>, the bank reported my XXXX payment as late, despite their billing statement clearly indicating that I was in forbearance and that the payment was due by XX/XX/XXXX. They did the same on XX/XX/year>. Although I was approved for a second forbearance from XXXX to XX/XX/year>, and made on-time payments during that period, they reported my XXXX payment as late, even though the billing statement indicated that I was still in forbearance and that the payment wasn't due until the XXXX. In both XXXX and XXXX, they reported my payments as late without giving me a chance to make a payment. Whenever I call Planet Home Lending to explain the situation, I feel like I'm speaking to a wall, and I can't get any resolution. These incorrect late payment reports have caused significant hardship for me. The billing statements are legal and binding documents. Both the XXXX and XXXX statements clearly indicate that I was in forbearance, with payments due on the XXXX of each month. However, despite this, late payments were reported on the XXXX of each respective month.
Consumer Consent Provided	Consent provided

5102642

2022-01-12

Struggling to pay mortgage

Mortgage

Issue	Struggling to pay mortgage
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	FHA mortgage
Date Received	2022-01-12
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2022-01-25
Complaint What Happened	In XX/XX/XXXX we hired The XXXX XXXX to do a home loan modification for us, we were two months behind on our mortgage and was advised by the attorney to stop making payments and to pay him a monthly fee of XXXX dollars. On XX/XX/XXXX we were approved for a trial payment plan XXXX in which we told the attorney we would take and signed the papers to do so then submitted them back to the attorney. Later that night the attorney called and advised us not to take the offer because it was only a trial period with no guarantee of reinstating our loan or that the monthly payments would not go up. We made the attorney aware we did not want to go into foreclosure or have to file bankruptcy. Every few months or so the attorney would request bank statements to file another packet, he never said why. In XX/XX/XXXX I received a court summons for foreclosure. I filed a complaint with XXXX against the the Lender Planet Home Lending LLC because we were suppose to be in loan modification. In their response there was a time line of events given with two other dates XX/XX/XXXX and XX/XX/XXXX for approved Trial payments, however the attorney never informed us of those in which he was fired and withdrew from the foreclosure case pending in the courts. I hired another person with XXXX XXXX XXXX to do another loan modification. That is under review at this time, however I also have a court date on XX/XX/XXXX for the summary of judgment on the foreclosure. I believe Planet Home Lending LLC is dual tracking and not being fair to us. The previous attorney put us in a sticky situation where we were only only two months behind is now two years in which makes it hard to try to come up with the now XXXX to bring the loan up to date. I have filed a complaint with the florida bar on him but that does not undo the damage. I have contacted the lender and made them aware of the situation. I have told them I do not want to loose our home, it is our primary residence and I have a XXXX child. We CAN afford a monthly mortgage payment but it seems they dont have any interest in reviewing another modification package and is pretty determined to foreclose. The previous attorney had filed a FDCPA violation against the lender Planet Home Lending LLC on XX/XX/XXXX we were asked to fill out a W-9 form in which money was received however I do not know how much because the attorney kept it, and never provided any other documentation. However I feel that because of that it could be a contributing factor for the Lenders push for foreclosure rather than modification which again I feel is unfair to us. In XX/XX/XXXX we called the Lender expressing our concerns about our mortgage payments constantly rising, and some health issues they basically told us there was nothing they could do for us and advised us to call a XXXX number for help in which we did and was put in contact with the XXXX XXXX. From there we did as the attorney told us to do. We did not know he was withholding information from us, we thought we were in a loan modification. We put our trust in the attorney that he would look out for our best interest. I have spent close to XXXX dollars trying to negotiate a simple FHA loan modification. This is money that should have went towards our mortgage. The offers that were previously made by Planet Home Lending unfortunately went to the attorney address not ours and we had no way of knowing what was taking place other than what the attorney was telling us or not telling us. Having brought this to the attention of Planet Home Lending with emails between the attorney and myself filed with the court and also sent to the loss mitigation department as proof that we had just found out about all this they still a reluctant on helping us keep our home. I have reached out to them asking if they could apply anything from the CARES Act to our mortgage to bring the balance down to help bring the loan up to date. I received no response. When calling the wont speak to us because they tell us we have to speak to the person representing us. However, we are representing ourselves we hired a modification specialist to do a modification he is not an attorney. Nor do we want to be unaware of what is happening and what is being done.
Consumer Consent Provided	Consent provided

5876757

2022-08-14

Trouble during payment process

Mortgage

Tags	Older American
Issue	Trouble during payment process
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	Conventional home mortgage
Date Received	2022-08-14
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2022-08-14
Complaint What Happened	As part of our mortgage payment, taxes and insurance are escrowed and the policy premiums are to be paid by the mortgage servicer. Our mortgage servicer, Planet Home Lending, LLC., failed to pay our flood insurance premiums causing our policy to be cancelled, leaving us uninsured. More than a year later, they brought their error to our attention by threatening to purchase force-placed coverage to cover for their error and incompetence, and demanded that we obtain a new policy. We later learned that XXXX stole funds from our escrow account to cover for their error, without our permission. We lost the " grandfathered rate '' that we had with the original insurance company, and the lowest cost replacement policy was substantially more expensive. I have written several letters to XXXX detailing their error. The first was XX/XX/2022. There was never any reply or response. During my calls, I asked if they received my letter, and they said " yes, we put it in your file. ". I asked why they did nothing, and while they admitted their mistake on the phone and promise to take care of it, they have never acknowledged anything in writing, nor done anything. They have promised to correct our account balance, remove all late charges and fees, credit us for the difference in our original policy and the new policy, and correct our monthly payment. ( Our correct monthly payment is sent automatically each month, and has always been received on time. ). Notwithstanding, they continue to harass us for payment and threaten to ruin our credit. Despite numerous calls to their insurance department, and customer service, they have done nothing. On XX/XX/2022, I wrote to XXXX XXXX XXXX, the president of Planet Home Lending LLC, detailing everything and providing copies of prior letters. I received no reply from her. On XX/XX/XXXX I received an unsigned form letter from a XXXX XXXX XXXX XXXX saying that they would look into this matter. So far there has been no response, except the default notices that XXXX continues to send us, telling us that we are " seriously delinquent and in default. ''
Consumer Consent Provided	Consent provided

5699598

2022-06-23

Struggling to pay mortgage

Mortgage

Tags	Servicemember
Issue	Struggling to pay mortgage
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	VA mortgage
Date Received	2022-06-23
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2022-06-23
Complaint What Happened	Per Planet Home Lending in their response to my complaint filed with the Consumer Financial Protection Bureau : Planets investigation revealed that you initially submitted an online portal inquiry on XX/XX/XXXX. The submission was partially completed, however, did not indicate whether the disaster hardship was resolved or ongoing. Planet issued both acknowledgement and missing items letters ( enclosed ) on that same date. To proceed with a Disaster Modification, Planet must verify that the hardship was resolved, the borrower returned to work and with no negative long-term change in the household income occurring. Despite numerous attempts, we did not receive the required information. Therefore, on XX/XX/XXXX, a loss mitigation denial letter ( enclosed ) was issued. My Response : The M26-4 5.06 ( 3 ) states The event, or circumstances that caused the default has been, or will be resolved, and is not expected to re-occur, so is Planet Home Lending seriously trying to say you were unsure if the hurricane had dissipated 3 months later? Per Planet Home Lending in their response to my complaint filed with the Consumer Financial Protection Bureau : On XX/XX/XXXX, upon receipt of an online request from you, you were approved for an extension of the COVID-19 forbearance plan, which was good through XX/XX/XXXX. As an additional courtesy, Planet backdated the forbearance plan to XX/XX/XXXX, waived your late fees and ensured no negative credit reporting was furnished to the three major agencies pursuant to the CARES Act while you were on a forbearance. Therefore, you were provided with a COVID-19 forbearance plan for a total of 18 months, which is the maximum number permitted by the VA for loans with a COVID-19 hardship on or prior to XX/XX/XXXX. My Response : 1. The company has in effect detailed another violation of the CARES ACT and VA Circular 26-21-04, as neither imply or expressly provide a mortgage servicer the authority to retroactively apply/backdate the application of a CARES ACT COVID-19 forbearance. 2. The document provided by the company on XX/XX/XXXX allowing a one month extension of forbearance makes no mention of a retroactive/backdated forbearance. See forbearanceml.pdf. 3. Whatever they do regarding the forbearance has to be requested by me per the CARES ACT and VA Circular 26-21-04. I never requested they retroactively apply the two months of remaining eligibility. It makes no sense. Why not apply it for XXXX and XXXX? Whatever alleged benefit ( lates fees and credit bureau reporting ) would of applied to XXXX and XXXX. Ive called and emailed regarding the name, address, and phone number of the owner of my mortgage to no avail. Please provide the previously mentioned information for the owner of my mortgage.
Consumer Consent Provided	Consent provided

5607383

2022-05-25

Trouble during payment process

Mortgage

Issue	Trouble during payment process
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	Conventional home mortgage
Date Received	2022-05-25
Submitted Via	Referral
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2022-05-26
Consumer Consent Provided	N/A

5593989

2022-05-23

Trouble during payment process

Mortgage

Issue	Trouble during payment process
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	Conventional home mortgage
Date Received	2022-05-23
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2022-05-23
Complaint What Happened	Planet Home Lending collected escrow for our property taxes via our monthly mortgage payments. In good faith, we relied on Planet Home Lending to pay our taxes from our escrow account. We received notice from our county of a pending tax lien sale on our home effective XX/XX/XXXX. We contacted Planet Home Lending. They verified they had failed to pay our property tax bill when they received it XX/XX/XXXX per their customer service. They advised us to fax them a copy of the tax bill and they would pay it within 10 days. We faxed it to them on XX/XX/XXXX. We contacted them 10 business days later. They did not pay our property taxes. They advised they would review the issue, without promise of any completion date. We contacted them multiple times and each time were advised they had not paid the tax bill because they were still researching the issue. Our prior mortgage companies, before selling to different banks, all paid our tax bills from escrows they collected. Planet Home Lending collected escrow funds from us, in order to pay the tax bill, but they kept the money and did not pay the tax bill. We had to pay our tax bill from our saving to prevent the county from selling the tax lien against our home on XX/XX/XXXX because Planet Home Lending took our escrow funds, held our escrow funds for the property taxes, and failed to pay the property taxes as promised. This has caused us financial hardship. In good faith, we submitted proof of the paid tax bill from our county to Planet Home Lending and requested they refund the overage now in our escrow account to us. Planet Home Lending said they would research this and to follow up today XX/XX/XXXX. Instead of refunding us, their representative advised us that they marked the account as " Taxes Paid '' and closed the escalation ticket for our refund review. Another representative advised the ticket was open yet it was only to get the penalty back from the county. The penalty being the result of Planet Home Lending 's negligence to pay our property taxes prior to XX/XX/XXXX when they were due. Instead, the county assessed a penalty which was paid by us, to the county, along with the property tax bill that Planet Home Lending failed to pay. Their representative advised they were requesting a refund of the penalty from the county. We advised them the county assessed the penalty because of Planet Home Lending 's failure to pay the bill and we questioned why Planet Home Lending felt the county owed them a refund for the assessed penalty for their negligence, when we paid the penalty. They advised that would be researched by XX/XX/XXXX. They give the county 45 days to refund a penalty which was legitimately assessed by the county because the Planet Home Lending was negligent and failed to pay the tax bill from the collected escrow account we paid to Planet Home Lending. Planet Home Lending advised us that there is no refund indicated. That they are only looking for their refund for the penalty that they caused. They advised once their escalation team resolves this escalation ticket, no earlier than XX/XX/XXXX, they will let another team know. This other team will then review the results of the escalation ticket for the refund of the penalty. But there is no indication they will refund us for the amount that we paid out of pocket, in addition to the prior year of escrow and the ongoing escrow they continue to collect from us for property taxes which they have not paid. This is the loop of misinformation that protects their theft of our escrow.
Consumer Consent Provided	Consent provided

7155607

2023-06-23

Struggling to pay mortgage

Mortgage

Issue	Struggling to pay mortgage
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	FHA mortgage
Date Received	2023-06-23
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2023-06-23
Complaint What Happened	Home was purchased XX/XX/XXXX, in Florida after moving across country in XX/XX/XXXX. Our new to us home was flooded due XXXX XXXX XX/XX/XXXX. There were only few mortgage payments made before the home destroyed and we qualified for a FEMA forbearance for the 3 months starting in XX/XX/XXXX, never was explain to me that after the forbearance, I would have to pay in full. After XX/XX/XXXX, we phoned Planet Home Lending asking if an extend our FEMA foreclosure could be approved, no explanation of repayments after forbearance. Still wasnt living in our home due to the clean up and repairs needed. We were approved for extend for another 3 months. XX/XX/XXXX, phone Planet Home Lending asking for an extend or what other options we had at that time. Representative stated we could not extend forbearance, but we now have pay to make the mortgage payments current after the 6 months of forbearance, which was never explained to me the prior two conversation with Planet Home Lending. Which at this time my family was not living in home due the inhabitable conditions home was still was in. Homeowners and flood insurance was a very difficult process to deal with to get help with coverage for the damages to the home. XX/XX/XXXX, phone Planet Home Lending to apply for mortgage assistance package. They gave me two options repayment assistance or a Short Sell. We applied for both options but were told that you can only get one type of assistance, which 1 chose a Short Sale, at this time I informed that they wouldnt except payments due to Short Sale. XXXX XXXX my credit is decreased due to late mortgage payments. I was told I would be protected due to the FEMA forbearance and then told since there was a Short Sale, I didnt need to make the mortgage payment. Roughly owning {$17000.00} at this time. XX/XX/XXXX a large payment of {$9000.00} and then {$2200.00} was paid in efforts to make the mortgage payments current. The first payment was sent via over night mail and the second payment was over the phone, which was struggle to pay because I was told I couldnt make a payment unless it was paid in full. Planet Home Lending has called every week for a update of short sale of home. I have provided everything they have ask of me. I feel like I was misled into the forbearance rules and because of a act of god, my home was destroyed only after a few months of owning it. The battles weve had to get help from insurance companies to get home home put together has not been enough. My efforts to repairing this home wasnt all insurance claim funding. When assistance was asked Planet Home Lending processes have been confusing and misleading and now its affecting my credit. I am asking Planet Home Lending to please remove the late payments from my credit. I have tried my best to work with this company and make my best efforts to also make it right.
Consumer Consent Provided	Consent provided

10353598

2024-10-04

Trouble during payment process

Mortgage

Issue	Trouble during payment process
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Issue	Fees charged
Sub Product	FHA mortgage
Date Received	2024-10-04
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-10-04
Consumer Consent Provided	Consent not provided

10928952

2024-11-25

Incorrect information on your report

Mortgage

Issue	Incorrect information on your report
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Issue	Account status incorrect
Sub Product	FHA mortgage
Date Received	2024-11-25
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-11-25
Complaint What Happened	Account : Planet Home Lending ( PHL ) This account is currently reporting inaccurately : I had a forbearance agreement plan with Planet Home Lending, and this information is listed on my monthly statements. Please investigate provide proof with statements showing that these payments were late. If proof cant be provided with 30 days, I demand these payments be updated to paid as agreed on time as they should be due to the fact I was never late.
Consumer Consent Provided	Consent provided

3503348

2020-01-21

Applying for a mortgage or refinancing an existing mortgage

Mortgage

Tags	Servicemember
Issue	Applying for a mortgage or refinancing an existing mortgage
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	VA mortgage
Date Received	2020-01-21
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2020-01-21
Complaint What Happened	I have been trying to refinance my VA Loan with Planet Home Lending since XXXX. I was told in the beginning of XXXX that I would be closing by the end of the month and that I did not have to pay XXXX and XXXX payments and that my new, reduced payment would take affect XX/XX/2019. I was doing the IRRL refi, as my mortgage was due to increase and I was struggling with the current payment. On XX/XX/XXXX. 2019 I was informed by the agent I was working with Mr XXXX XXXX, that I would not be closing in XXXX and would now have to pay XXXX and in 2 days, XXXX mortgage before they could process the refi. I advised again, I could not do this, I had just borrowed from my 401K in XXXX to get current so the process could be finalzed in XXXX. I had nothing left to borrow from. I was told nothing could be done until my payments were current, NOTHING. Well at that point I reached out to my husband, who abandoned me and the marital residence, 10 days after closing, and who never contributed financially up to this point ; and I asked for assistance. He then let me know he lost his job and was unemployed and could not assist. I am now 4 months behind and no one is offfering any guidance, or advising what my opotions are and I do not want to lose my house.
Consumer Consent Provided	Consent provided

2602967

2017-08-12

Trouble during payment process

Mortgage

Issue	Trouble during payment process
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	FHA mortgage
Date Received	2017-08-12
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2017-08-12
Complaint What Happened	XX/XX/XXXX PLANET HOME LENDING increased my mortgage from {$500.00} to {$1300.00} stating that they had to add insurance. I called and instructed them that my insurance the entire structure is covered by the homeowners association. I submitted the first set of paper XX/XX/XXXX after not getting a response I called and was told I submitted the wrong information. I resubmitted the proper information in XX/XX/XXXX and was also called by one of their agents i told him i am willing to pay my regular XX/XX/XXXX and XX/XX/XXXX payment he told me no it had to be the entire amount due.I called the insurance department on XX/XX/XXXX to see if everything was in order and was told that they received the proper paperwork but was not readable, we did a 3 way call to XXXX direct thats the company for the insurance paperwork and it was faxed again I was told by the agent { XXXX } that everything was good and by Wednesday everything be sent to escrow to complete. I kept calling and each time i called i was told something different until i got an agent named XXXX i told her the story and resubmitted the documation to her this was in XX/XX/XXXX and XX/XX/XXXX i had to submit the previous year insurance and once again i have to wait on escrow this was not finalized until XX/XX/XXXX and now i am being charged an additional {$3000.00} in foreclosure fee. All the information was submitted that was requested there closest office is 4 hours away and each time i call its a different agent answering its an XXXX number. I just think its crazy for their delays. I am now being punished and threatened with loosing my home. Now they are listing my new payments as {$520.00} they are still adding on.
Consumer Consent Provided	Consent provided

993771

2014-08-20

Loan modification,collection,foreclosure

Mortgage

Tags	Servicemember
Issue	Loan modification,collection,foreclosure
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	VA mortgage
Date Received	2014-08-20
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2014-08-20
Consumer Consent Provided	N/A

2497691

2017-05-31

Incorrect information on your report

Mortgage

Issue	Incorrect information on your report
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Issue	Account information incorrect
Sub Product	FHA mortgage
Date Received	2017-05-31
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2017-05-31
Complaint What Happened	After looking over my credit report, I noticed that there was a listing on credit report for a company by the name of XXXX XXXX ( on some credit report s ) & Planet Home Lending ( on others ), which ar e one in the same. I noticed that they have me opening a loan with them in XXXX XXXX , in which I have never opened a loan with them. My initial loan in XXXX XXXX , was with another company as shown through the recording information via verifiable proof on t he Hillsborough Clerk of Court 's website, where all recording for mortgages and the like are shown. I immediately contacted XXXX XXXX /Planet Home Lending and s poke with XXXX and explained to him the problem. I have contacted several people since that time, XXXX who represented herself as the supervisor as well as advised her of the situation, XXXX , and I finally got fed up and sent an email to XXXX XXXX on XXXX XXXX , XXXX who is shown to be the President of XXXX XXXX t/Planet Home Lending, with no response or acknowledgement. In the email I detailed my complaint as well as provided screenshots of their listing on each of my credit reports. Since I had n't received a response, I sent a follow up on XXXX XXXX , XXXX , still no response. Mind you, I was following up with customer service between these dates to see if maybe the email had been forwarded to another department to handle, but it had not been. I kept calling and spoke with XXXX again and explained this issue to her again, in which they are inaccurately reporting and explained I had not heard from their president in regardings to my issue. I forwared XXXX the email I sent to XXXX XXXX at her request and she was to look into the issue and call me back. I learned after speaking with representative, XXXX today that per their credit department, they are accurately reporting and this is not true.
Consumer Consent Provided	Consent provided

2312860

2017-01-26

Loan servicing, payments, escrow account

Mortgage

Issue	Loan servicing, payments, escrow account
Timely	No
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	FHA mortgage
Date Received	2017-01-26
Submitted Via	Web
Company Response	Closed
Consumer Disputed	No
Date Sent To Company	2017-01-26
Complaint What Happened	Planet home lending took over my loan from XXXX earlier this year. When calculating my monthly mortgage payment, Planet Home Lending double charged me for my insurance bringing my monthly mortgage payments to somewhere around $ XXXX/Month. I obviously fought this and after three long month was able to convince Planet Home Lending of their mistake and bring my monthly mortgage payment down to $ XXXX/Month. This was XX/XX/XXXX and I have all the communication to proves this including an email from Planet Home Lending stating that " we are in contact with your insurance agent ''. I thought everything was settled as I have been paying $ XXXX/month since XX/XX/XXXX but all of sudden, my XX/XX/XXXX monthly payment jumped to $ XXXX/month. I immediately called Planet Home Lending to find out what had happened for my mortgage payment to go up so drastically and they said that I did not have insurance since XX/XX/XXXX and that they did not know who my insurance company was? This is a total lie since we had gone through this whole charade seven months earlier and I had email proof that they had been in contact with my insurance. Upon digging a little more, I found out that my insurance premium had gone up during the year a total amount of {$210.00} and that Planet Home Lending had not paid the invoice which is why my insurance was cancelled. I must specify that at not time was I contacted by Planet Home Lending or my insurance to advise me of this sudden increase but beyond that, Planet Home Lending obviously knew who my insurance was because 1 ) I have an email from them stating that they are in contact with my insurance agent 2 ) They reduced my intial payment from {$2400.00} down to {$2000.00} 3 ) They made a payment on my insurance but were short of {$210.00}. If they did not know who my insurance was, who did they make the payment to? 4 ) My payments remained at {$2000.00} all year until XX/XX/XXXX. All that being said, I have been fighting with everyone at Planet Home Lending but they refuse to admit their fault and every department passes me on to the next. I find it crazy that if I happened to be a day late on a payment they call me twenty times but when they have to put me on their lender based insurance at double the rate I was paying, nobody calls, emails or even sends a letter. I am at my wits end and hope you will be able to help me with this matter.
Consumer Consent Provided	Consent provided

2214416

2016-11-17

Loan servicing, payments, escrow account

Mortgage

Issue	Loan servicing, payments, escrow account
Timely	No
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	FHA mortgage
Date Received	2016-11-17
Submitted Via	Web
Company Response	Closed
Consumer Disputed	No
Date Sent To Company	2016-11-18
Complaint What Happened	Planet home lending took over my loan from XXXX bank earlier this year. When calculating my monthly mortgage payment, Planet Home Lending double charged me for my insurance bringing my monthly mortgage payments to somewhere around $ XXXX. I obviously fought this and after three long month was able to convince Planet Home Lending of their mistake and bring my monthly mortgage payment down to $ XXXX. This was in XX/XX/2016 and I have all the communication to proves this including an email from Planet Home Lending stating that " we are in contact with your insurance agent ''. I thought everything was settled as I have been paying $ XXXX since last XXXX but all of sudden, my XXXX monthly payment jumped to $ XXXX. I immediately called Planet Home Lending to find out what had happened for my mortgage payment to go up so drastically and they said that I did not have insurance since XXXX and that they did not know who my insurance company was? This is a total lie since we had gone through this whole charade seven months earlier and I had email proof that they had been in contact with my insurance. Upon digging a little more, I found out that my insurance premium had gone up during the year a total amount of {$210.00} and that Planet Home Lending had not paid the invoice which is why my insurance was cancelled. I must specify that at not time was I contacted by Planet Home Lending or my insurance to advise me of this sudden increase but beyond that, Planet Home Lending obviously knew who my insurance was because 1 ) I have an email from them stating that they are in contact with my insurance agent 2 ) They reduced my intial payment from {$2400.00} down to {$2000.00} 3 ) They made a payment on my insurance but were short of {$210.00}. If they did not know who my insurance was, who did they make the payment to? 4 ) My payments remained at {$2000.00} all year until this XXXX. All that being said, I have been fighting with everyone at Planet Home Lending but they refuse to admit their fault and every department passes me on to the next. I find it crazy that if I happened to be a day late on a payment they call me twenty times but when they have to put me on their lender based insurance at double the rate I was paying, nobody calls, emails or even sends a letter. I am at my wits end and hope you will be able to help me with this matter.
Consumer Consent Provided	Consent provided

2187914

2016-10-31

Loan modification,collection,foreclosure

Mortgage

Issue	Loan modification,collection,foreclosure
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	VA mortgage
Date Received	2016-10-31
Submitted Via	Web
Company Response	Closed
Consumer Disputed	No
Date Sent To Company	2016-10-31
Complaint What Happened	My loan went into forclosure due to an issue with a divorce. Once I got that out of the way I filed for bankruptcy and put the house on the market for sale. I got a full price offer within 15 days and went to set up closing on XXXX XXXX, 2016. My title company requested closing documents from Planet Home Lending ( my mortgage company ) on XXXX XXXX. When we got to XXXX XXXX, and had not received closing docs we called Planet home Lending who said they see they received the request but ca n't find it. Please resubmit. So we changed closing to the XXXX of XXXX and resent request. We never heard back again so on the XXXX we called and they said we would have in the morning before my title company got in the office. We are calling and emailing everyday at this point but only being able to speak with customer service and they would not let us speak with the closing docs dept. so long story short we have had to cancel closing 4 times. We are set for closing now on XXXX XXXX but seems like we are not going to get closing docs. I have had to allow buyers to move in home with free rent for almost a month now and I have had to pay electric and water to not get them to pull out of sale. They said if we do n't close XXXX XXXX which will be the XXXX time we have cancelled closing due to not having closing docs. So I have had to get charged for an extra month of mortgage, extra month of penalties and fees and the rent, electric and Water and now I may lose the entire sale. I feel because I have so much equity in the home that they are trying to sabotage the sale of the home so they can foreclose and repossess the home. I was told there was a law that gave mortgage company 7 days to give pay off. We have been waiting almost XXXX now with no end in sight. Please help! XXXX XXXX
Consumer Consent Provided	Consent provided

1684591

2015-12-05

Loan servicing, payments, escrow account

Mortgage

Issue	Loan servicing, payments, escrow account
Timely	No
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	VA mortgage
Date Received	2015-12-05
Submitted Via	Web
Company Response	Closed
Consumer Disputed	No
Date Sent To Company	2015-12-05
Consumer Consent Provided	Consent not provided

722526

2014-02-20

Loan modification,collection,foreclosure

Mortgage

Issue	Loan modification,collection,foreclosure
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	VA mortgage
Date Received	2014-02-20
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2014-02-20
Consumer Consent Provided	N/A

1712823

2015-12-22

Loan modification,collection,foreclosure

Mortgage

Issue	Loan modification,collection,foreclosure
Timely	No
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	VA mortgage
Date Received	2015-12-22
Submitted Via	Web
Company Response	Closed
Consumer Disputed	No
Date Sent To Company	2015-12-22
Complaint What Happened	In XXXX of XXXX, my son was being treated for XXXX. I called the mortgage company, Planet Home Lending, and advised them that it would be difficult to make a payment because my son was sick. I asked the mortgage company if they offered any kind of service that allowed me to make a reduced payment that month. They told me that I should not worry about anything, because I could simply make a double payment the next month and everything would be ok. The next month, when I attempted to make a double payment, they told me that they were no longer accepting my payments because they had placed me in foreclosure. When I advised them that someone told me to simply make a double payment, they told me that they would no longer accept my money, and that instead I should apply for a loan modification. They sent me the paper work, but everytime I submitted it they returned it to me saying that documents I had already submitted were missing. In the meantime, I was served with foreclosure paperwork. When I called Planet Home Lending to inquire about the foreclosure lawsuit, they told me it was nothing to worry about. Planet Home Lending said it was all taken care of for me and that I should not attend court because there would be no foreclosure. I continued to attempt to make mortgage payments and to finalize the loan modifications, but Planet Home Lending refused to work with me. On Thursday, XXXX XXXX, the mortgage servicer foreclosed on me and set a sale date for XXXX XXXX, XXXX. This is a XXXX loan. The servicer refused to work with me. They purposefully lied to me. They told me to not attend court. They refuse to handle my loan modification properly. I have sick child, and I can afford my mortgage, yet they are refusing to work with me and are attempting to sell my house.
Consumer Consent Provided	Consent provided

1472204

2015-07-16

Loan servicing, payments, escrow account

Mortgage

Issue	Loan servicing, payments, escrow account
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	Conventional fixed mortgage
Date Received	2015-07-16
Submitted Via	Referral
Company Response	Closed
Consumer Disputed	No
Date Sent To Company	2015-07-22
Consumer Consent Provided	N/A

631106

2013-12-12

Loan servicing, payments, escrow account

Mortgage

Issue	Loan servicing, payments, escrow account
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	Other mortgage
Date Received	2013-12-12
Submitted Via	Referral
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2013-12-13
Consumer Consent Provided	N/A

10630469

2024-10-30

Trouble during payment process

Mortgage

Tags	Servicemember
Issue	Trouble during payment process
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Issue	Paying off the loan
Sub Product	VA mortgage
Date Received	2024-10-30
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-10-30
Complaint What Happened	We recently lost our home to flooding from Hurricane Helene. Due to FEMA restrictions we are unable to repair the home and can not afford to raise it and bring it up to FEMA code. We therefore sold the property " as is '' and want to use the sale and the insurance payout to pay off the mortgage. We were able to secure a cash buyer and a quick close. The mortgage company, Planet Home Lending, says their corporate policy is to only apply insurance pay outs to close the loan. The payoff amount they provided to the title company is about {$560000.00}. We have sold the home for {$360000.00} and have an insurance payout of {$220000.00}. We have already endorsed the insurance check and had it delivered overnight to the address they provided and it has been delivered to them. The issue is, for title insurance purposes, the title company can not send the mortgage company less money than what is on the pay off document provided. We have asked Planet Home Lending to provide a new pay off amount that deducts the insurance money. This new amount would be entirely covered by the sale of the property and match the amount the title company has to send them. They refuse to do this. We have talked to a few different customer service representatives who have given different answers about whether this can happen or not ; we have also been told it has to go through corporate, who then has to reach out to the investor, who will decide whether they will accept the insurance money before the money from the sale. Instead they suggested we the borrowers bring over {$220000.00} to the closing to cover the difference and they will then send the insurance money back to us after the account is closed. They have {$220000.00} in their possession. They are creating an unnecessary roadblock to the sale of this property.
Consumer Consent Provided	Consent provided

10592871

2024-10-28

Incorrect information on your report

Credit reporting or other personal consumer reports

Issue	Incorrect information on your report
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Credit reporting or other personal consumer reports
Sub Issue	Account status incorrect
Sub Product	Credit reporting
Date Received	2024-10-28
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-10-28
Consumer Consent Provided	Consent not provided

10219973

2024-09-23

Trouble during payment process

Mortgage

Issue	Trouble during payment process
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Issue	Escrow, taxes, or insurance
Sub Product	Conventional home mortgage
Date Received	2024-09-23
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-09-23
Complaint What Happened	Planet home lending escrows the cost of insurance. The policy needed to be put in place in XX/XX/year>. I obtained a proposed insurance policy and contacted Planet to get their approval of the policy. Planet confirmed both in writing and by telephone in XX/XX/year> that the insurance policy I proposed was acceptable to Planet. Then Planet paid for the insurance policy charging my escrow account for the premium. Months later, Planet wrote me saying that the insurance that they approved and charged my escrow account for is insufficient and force placed a new policy costing over {$20000.00} extra. I have written Planet at least XXXX times since this new policy was force placed demanding that Planet remove this cost from my escrow company. While Planet has acknowledged receipt of my complaint, they have refused to refund this extra cost charged to me.
Consumer Consent Provided	Consent provided

2288599

2017-01-13

Loan servicing, payments, escrow account

Mortgage

Issue	Loan servicing, payments, escrow account
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	Other mortgage
Date Received	2017-01-13
Submitted Via	Referral
Company Response	Closed
Consumer Disputed	No
Date Sent To Company	2017-01-17
Consumer Consent Provided	N/A

5053964

2021-12-29

Problem with a credit reporting company's investigation into an existing problem

Mortgage

Issue	Problem with a credit reporting company's investigation into an existing problem
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Issue	Their investigation did not fix an error on your report
Sub Product	FHA mortgage
Date Received	2021-12-29
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2021-12-29
Complaint What Happened	While I was in forbearance with my mortgage lender they are not supposed to send any negative remarks towards my credit bureau which they have been I have contacted the credit bureau I have contacted my bank lender and not I should have been done to remove this negative remarks I want action being taken against them and I want these negative remarks be removed from my credit as soon as possible. The name of the bank lender is planet home lending
Consumer Consent Provided	Consent provided

2884254

2018-04-23

Applying for a mortgage or refinancing an existing mortgage

Mortgage

Issue	Applying for a mortgage or refinancing an existing mortgage
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	VA mortgage
Date Received	2018-04-23
Submitted Via	Phone
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2018-04-23
Consumer Consent Provided	N/A

3646377

2020-05-11

Trouble during payment process

Mortgage

Issue	Trouble during payment process
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	FHA mortgage
Date Received	2020-05-11
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2020-05-11
Consumer Consent Provided	Consent not provided

2781977

2018-01-13

Trouble during payment process

Mortgage

Tags	Servicemember
Issue	Trouble during payment process
Timely	Yes
Company	PLANET HOME LENDING, LLC
Product	Mortgage
Sub Product	VA mortgage
Date Received	2018-01-13
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2018-01-13
Consumer Consent Provided	Consent not provided

OSHA's Inspections within Industry

Inspection Nr

Report ID

Date Opened

Site Address

345430839

0420600

2021-07-21

2002 NORTH LOIS AVENUE SUITE 800, TAMPA, FL, 33607

Inspection Type	Monitoring
Scope	Partial
Safety/Health	Health
Close Conference	2021-07-21
Case Closed	2021-07-23

Related Activity

Type	Complaint
Activity Nr	1766336
Health	Yes

Date of last update: 02 Apr 2025

Sources: Florida Department of State

PLANET HOME LENDING, LLC - Florida Company Profile

Company Details

Key Officers & Management

Fictitious Names

Events

Court Cases

Documents

CFPB Complaint

OSHA's Inspections within Industry

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