|
3122931
|
2019-01-12
|
Struggling to pay mortgage
|
Mortgage
|
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
Other type of mortgage
|
| Date Received |
2019-01-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-01-12
|
| Complaint What Happened |
Pacific Union XXXX County Clerk XXXX FL Police have responded to my house 25 times in past 2 years regarding fraudulent wellness checks by co borrowers parent.
I was threatened and told to sell house by police and co borrowers parent.
My house was put up for sale fraudulently without my signature. Police arrested me on false charges. The police officer XXXX laughed about how Id be held on no bond and my house would be sold before I got out of jail.
DA signed formal charges same day they supposedly recorded a deposition with alleged victim but wouldnt produce it to courts.
I asked for expedited trial and they dropped charges right away.
But co borrowers parent still got my 401k and my account balance.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2812540
|
2018-02-13
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
VA mortgage
|
| Date Received |
2018-02-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-02-13
|
| Company Public Response |
Company believes the complaint is the result of a misunderstanding
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3030908
|
2018-09-27
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2018-09-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-09-27
|
| Complaint What Happened |
We completed a modification in XXXX due to Hurricane Irma with the first payment due XX/XX/2018. I contacted the servicer Pacific union financial as the recoverable corporate advances had never been satisfied. They stated that it could take a little longer. I allowed some time but now the amount was going up. I had not been late at any time. I kept being told someone will call you. I finally got a young lady on the phone and she advised that they forgot to cover the recording fees for the mod and so they had to charge me for it now. Understandable to be charged but annoyed it was taken care of as was originally explained to me. I then explained that it started at XXXX then went to XXXX then to XXXX back down to XXXX and back up to XXXX and now reflects XXXX. I requested explanation of this as it does not make sense with what she said and requested an accounting of the charges and how funds were applied. I was told that I was disputing and to write in. I cant dispute what I don't know and need help to get this information and possible correction if needed.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2384993
|
2017-03-13
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2017-03-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-03-13
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2684360
|
2017-09-26
|
Struggling to pay mortgage
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2017-09-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-09-26
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
In XXXX of XXXX, I signed a retainer and have paid Not quite XXXX $ to this so called firm. I recieved a summons from my mortgage holder in XXXX of XXXX, when speaking with the Detective on this case he stated XXXX XXXX is in prison for embezzlement! XXXX XXXX XXXX me again to statell the XXXX court in XXXX XXXX is handling the case. When attempting to contact this said XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, recieved only the voice mail Full and unable to leave any messages. XXXX contacted XXXX XXXX, And he state that is the only contact info that he has!
|
| Consumer Consent Provided |
Consent provided
|
|
|
1953797
|
2016-06-03
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2016-06-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-06-03
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2753428
|
2017-12-13
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2017-12-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-12-13
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
XXXX was purchased for a new home purchase on XXXX/XXXX/XXXX form XXXX XXXX XXXX.On XXXX/XXXX/XXXX an inspection was conducted and I received notice on XXXX/XXXX/XXXX that the water heater needed to be replaced due to its age and location, as well as, a missing shut off valve in the guest bathroom.I contacted the customer service dept and explained that the water heater was inspected in XXXX and was in very good condition and the work being requested was significant and costly, and wasnt financially feesible at the time. I was told that the policy would not be cancelled, however, not renewed, if the work was n't completed by that time of renewal. This information was incorrect, I received notice that the work needed to be completed by XXXX/XXXX/XXXX. I then recieved a cancellation notice on XXXX/XXXX/XXXX stating that the policy was being cancelled on XXXX/XXXX/XXXX. Upon binding the policy with XXXX XXXX XXXX on XXXX/XXXX/XXXX, a home inspection report was sent to them for review and the information regarding both water heater and shut off valve was clearly indicated on it and they chose to bind the policy. As a result the coverage lapsed and I was not able to obtain coverage immediately, due to high cost of premiums from other carriers and lack of sufficient finances. On XXXX/XXXX/XXXX I was able to obtain a new policy, however, Pacific Union Financial which is the morgage lender sent a notice on XXXX/XXXX/XXXX that they woud be assessing a {$2700.00} forced insurance policy for the time period of XXXX/XXXX/XXXX to XXXX/XXXX/XXXX. I called Pacific Union Financial on XXXX/XXXX/XXXX to obtain clarification and was told that unless I provide proof of insurance this amount woud be added to my mortgage. I explained to them that I was in disagreement with this because this lapse occured in the past and the home was currently insured. I asked for them to justify placing insurance on the home to cover the past and the nature of the risk being assumed for this period of time, which had already past. I was told that it was thier policy.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2307307
|
2017-01-24
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
VA mortgage
|
| Date Received |
2017-01-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-01-24
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
My VA Loan, my mortgage company are taking my escrow and increasing my morgate Payments 15-25 % saying they have sort and illegal XXXX insurance on me even thought I have paid up Insurance already for 12 months, now after money complaint The send me a letter saying that my morgate account Have ecsow surplus now XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX.
XXXX, XXXX. XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
2653023
|
2017-08-29
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2017-08-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-08-29
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2018458
|
2016-07-19
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2016-07-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-07-19
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1829799
|
2016-03-13
|
Application, originator, mortgage broker
|
Mortgage
|
|
| Issue |
Application, originator, mortgage broker
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
Other mortgage
|
| Date Received |
2016-03-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-03-16
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2093439
|
2016-09-02
|
Credit decision / Underwriting
|
Mortgage
|
|
| Issue |
Credit decision / Underwriting
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
Conventional fixed mortgage
|
| Date Received |
2016-09-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-09-02
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I am finding the 3 day disclosure rule for a refinance not very effective, first of all there is a 3 day right of recission so why do we have a 3 day disclosure as well, getting this orchestrated and the timing correct delayed my closing so many times it took several months to work it out.
Then on my purchase I am not sure since my contract CLEARLY STATES the seller is paying my title insurance why does it have to be charged to me then credited and why is the loan amount disclosed at promulgated rate when I 'm paying reissue credit. This is so confusing and I have a financial background, I ca n't imagine how confused consumers with no financial background are navigating this new CD. I think you need to rethink this CD or at least how you disclose, just stick to the facts, if seller is paying allow seller to pay, if simultaneous issue rate put that on be upfront.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2571683
|
2017-07-12
|
Struggling to pay mortgage
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
VA mortgage
|
| Date Received |
2017-07-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-07-12
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
Asked for Loan Modification, Failed to give me the option to reapply for consideration and or other options in a timely manner. Failed to explore other opinions as short sale or deed in lieu of foreclosure
|
| Consumer Consent Provided |
Consent provided
|
|
|
2143352
|
2016-10-04
|
Settlement process and costs
|
Mortgage
|
|
| Issue |
Settlement process and costs
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2016-10-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-10-04
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Complaint What Happened |
I was contacted by my current mortgage company to offer me a refinance of my loan on XX/XX/2016. The new interest rate was going to save me over {$70000.00} the term of the loan. So, I agreed I was sent the proposal the same day. We sign the electronic docs and sent over the additional info the following business day. XX/XX/XXXX I was asked to sign an additional doc which we did. Meanwhile I keep asking about my current mortgage payment. I stressed that I was concerned I did n't want to be late on my payment because I take my credit seriously. I was told several times do n't worry about it, that I would need that money to use for my closing on my refinance. On XX/XX/XXXX I received an email from the loan processor that my loan had been approved. On XX/XX/XXXX I received the electronic discloses and contract. I signed and returned on XX/XX/XXXX. I was then told that I could sign the documents with a notary on XX/XX/XXXX. I was told that the notary would contact me, which I had to call the loan processor several times that Monday and Tuesday stating that the notary had not contacted me so finally Weds. the day of the signing the notary contacted me and confirmed are appt. at XXXX. I waited until XXXX when she finally showed up to me home. I signed the paperwork and was told my paperwork was going out the next day. So I call on Friday day of funding was told buy the processor that my loan was going to fund at XXXX California time. Processor gave me my exact pay off to the penny. So, I said good please email me when its finished she said fine. Then I receive a call from the loan officer at XXXX eastern time stating my loan did n't fund due to the notary from the title company did n't send my paperwork in time. I was upset and asked why I was told that it was funding that day at XXXX. I was told I needed to make my old mortgage payment so it would n't hit my credit. I expressed that I did n't have an additional {$1700.00} due to I had already gave them {$1500.00} two days prior. I could n't stop payment on a cashier check and my bank was closed. It was now XXXX eastern time when I spoke to the manager of the loan processing department he stated Monday he would resolve this matter and funding would happen. I followed up today and was told that not only did my loan not fund, but was n't and I could n't get the offer until possible 6 months. XXXX top if off now this reported that Im 30 days delinquent on my credit. I expressed that I did everything I was told to due. So now Im penalized for someone dropping the ball. I do n't understand how an internal adjustment could n't have been done since I was refinancing through the same lender. Basically, I got the response of Im sorry. That is not right. How can the borrow suffer from the company errors and the title company that they use.
|
| Consumer Consent Provided |
Consent provided
|
|
|
671675
|
2014-01-16
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2014-01-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-01-16
|
| Consumer Consent Provided |
N/A
|
|
|
2581555
|
2017-07-21
|
Struggling to pay mortgage
|
Mortgage
|
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2017-07-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-07-21
|
| Complaint What Happened |
Our Mortage Company from day one have been very unpleasant to work with, we miss a payment and try to schedule two payments withdrawals from our bank account and they accepted one and then declined every payment thru direct debit from our account. I have copies of that. Then we try to see if there was any way they can help us to to avoid any more miss payments but they never reply or was sent any letter to us. Months have pass we already apply to see if we can received a loan to add to our loan amount and have a fresh start. But they already have accelerated for a foreclosure without giving us any options to avoid the foreclosure proceedings
|
| Consumer Consent Provided |
Consent provided
|
|
|
2716002
|
2017-10-30
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2017-10-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-10-30
|
| Complaint What Happened |
I would like to issue a complaint against my mortgage company, Pacific Union Financial for providing me incorrect and misleading information that may now cause me additional financial burden and negatively impact my credit score.
As I live in XXXX, Florida, my home sustained damages due to Hurricane XXXX. As these damages are not 100 % covered by insurance, I was unsure how I was going to pay for the repairs needed at my home.
I contacted Pacific Union Financial on XX/XX/XXXX and spoke with a representative named XXXX in their Loss Mitigation Department. I explained to XXXX my situation and he explained that one option of assistance that I have is to defer ( 3 ) months worth of mortgage payments with these payments being due on XX/XX/XXXX. I explained to XXXX that this option does not work for me as I could not afford to pay for the repairs on my home and then also pay for ( 3 ) months of mortgage by XX/XX/XXXX. XXXX agreed and stated that they ( Pacific Union ) understands that this is not reasonable. He also told me that their department had a meeting that morning ( XX/XX/XXXX ) and his department discussed this specific concern regarding homeowners. XXXX also told me that they are working on a plan for homeowners such as myself to defer these ( 3 ) months of mortgage payments to the end of the loan. XXXX advised me that all departments are not aware of this yet as it was a new development but I need not to worry and Pacific Union understands my situation and it will all be worked out within the next couple weeks and I should be receiving a call from Pacific Union to communicate this. XXXX once again reassured me that ( 3 ) months worth of payments would not be due by XX/XX/XXXX.
Following my conversation with XXXX with Pacific Unions Loss Mitigation Department, I moved forward in starting the repairs needed on my home from the damages caused by Hurricane XXXX. I did not hear from Pacific Union as XXXX had told me I would but I did receive a Mortgage Assistance Packet. I called and spoke with XXXX in Pacific Unions Loss Mitigation Department on XX/XX/XXXX. I explained to XXXX what I was told by XXXX. XXXX informed me that XXXX was incorrect and that I can not defer payments to the end of my loan. XXXX informed me that I would need to pay the ( 3 ) months of payments by XX/XX/XXXX or fill out the Mortgage Assistance Packet that I received from them. XXXX informed me that they might work with me depending on what they decide upon receiving my returned Mortgage Assistance paperwork. I explained to XXXX that I was misled by the information provided to me from XXXX. Since I was told that my payments could be deferred and the ( 3 ) months of payments would not be due on XX/XX/XXXX, I moved forward in the repairs on my home and now I do not have the funds to pay the payments on XX/XX/XXXX. I asked XXXX if my phone call with XXXX was recorded and she said it was. I requested that she have a Pacific Union Supervisor review my phone call with XXXX as this will be a huge monetary issue for me and could negatively affect my credit. XXXX stated that a Supervisor will review the phone call and either he or she would call me back in a couple of days. I have yet to hear from the Supervisor or XXXX.
Since that time, I have contacted Pacific Union on several occasions and submitted the Mortgage Assistance Paperwork that they provided me. Due to the misleading information that I was provided by Pacific Union, I am now worried that they will not work with my issue as previously communicated by XXXX on XX/XX/XXXX. Bottom line is that if XXXX would have never misled me, I would have not started the repairs on my home and I would have continued paying my payments. I am now worried that I am going to have to pay all payments due by XX/XX/XXXX and that I will not have the money to pay these payments due. Pacific Union misled me on XX/XX/XXXX and due to this, I may now be a worse financial spot than before and this could potentially negatively affect my credit.
In closing, I hope that you can assist me in resolving my concern in a way that prevents me from having an issue where ( 3 ) months of mortgage payments are due on XX/XX/XXXX and payments can be deferred in a manner that will work with my financial situation. If you need any additional information or have any questions, please feel free to contact me.
|
| Consumer Consent Provided |
Consent provided
|
|
|
405377
|
2013-05-12
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2013-05-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-05-14
|
| Consumer Consent Provided |
N/A
|
|
|
2980370
|
2018-08-03
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Account information incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2018-08-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-08-03
|
| Company Public Response |
Company believes complaint represents an opportunity for improvement to better serve consumers
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2813794
|
2018-02-13
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
VA mortgage
|
| Date Received |
2018-02-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-02-13
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Other
|
|
|
2551408
|
2017-06-15
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2017-06-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-06-15
|
| Complaint What Happened |
Was denied an fha mortgage for a dismissed chapter XXXX bankruptcy from XXXX 2009 and met all other requirements. Our loan processor XXXX XXXX from pacific union fina ncial llc was absolutely horrible no communication left important information out when sending to underwriting and ultimately probably cost us our home purchase that will end up keeping my wife 's elderly father in a XXXX XXXX instead of living with us.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1898616
|
2016-04-27
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
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| Sub Product |
VA mortgage
|
| Date Received |
2016-04-27
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| Submitted Via |
Web
|
| Company Response |
Closed with explanation
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| Consumer Disputed |
No
|
| Date Sent To Company |
2016-04-29
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
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| Complaint What Happened |
Lender is forcing a {$4000.00} flood policy which is increasing my payment by over $ XXXX/mo. Problem is ; i already have a flood policy and they acknowledged it. they are still demanding this new, much higher payment.
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| Consumer Consent Provided |
Consent provided
|
|
|
2238929
|
2016-12-06
|
Application, originator, mortgage broker
|
Mortgage
|
|
| Issue |
Application, originator, mortgage broker
|
| Timely |
Yes
|
| Company |
Pacific Union Financial, LLC
|
| Product |
Mortgage
|
| Sub Product |
Conventional fixed mortgage
|
| Date Received |
2016-12-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-12-06
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I applied for a mortgage re-finance through my current company, Pacific Union.
The loan officer 's name is XXXX XXXX.
XXXX XXXX 's cancelled my application because I did not want to " cash out. '' I began the process of shopping for mortgages XX/XX/XXXX. I had to lift freezes on all my credit reports because I had a burglary in XX/XX/XXXX and all my personal information was compromised. Pacific Union was XXXX of XXXX mortgage companies I shopped.
I got as far as filling out the application, getting the Loan Estimate and other paperwork, giving the loan officer my credit card number to pay the {$450.00} appraisal fee, and sent every piece of financial documentation XXXX XXXX requested.
XXXX XXXX was very irritated that I could not -- and did not want -- to " cash out '' and in an email ( all of which I have included ) said it was not worth it to re-fi without the cash out. In other words, it was not worth it to him -- he would not make a big enough commission.
I started shopping around XX/XX/XXXX and XX/XX/XXXX because I believe interest rates are going to go up. Now that XXXX XXXX has been elected, I feel certain rates will go up. I have a first mortgage and a line of equity I wanted to consolidate. The line of equity interest rate increases along with interest rate increases.
My application provided me a 60-day lock in. I was at the point of going to the underwriter. XXXX XXXX quoted me a conventional loan with a 30-year fixed mortgage rate and all the closing costs ( see attached paperwork ).
I also provided XXXX XXXX the escrow information -- ie : payments on 1st mortgage and line of equity, property tax, hazard insurance, and a list of financial information ( see emails ) proof of income, tax returns for two years, and two months ' bank statements, insurance declaration page, electric bill, and a few others ( see attached email from XXXX XXXX ).
XX/XX/XXXX, I received a block grant for a new AC. I told XXXX XXXX. My house already has a new roof, and was appraised well enough to get the second mortgage. The area I live in is a hot market. I also have an absolute sterling record of paying my mortgage both with Pacific Union and with XXXX, the mortgage company before then.
( XX/XX/XXXX, I did a streamline re-fi that had no costs. ) My credit score put me in the " very good '' category -- I qualified for the mortgage. I have lived in my house since XX/XX/XXXX.
XXXX XXXX said there would be no issue, but I told XXXX XXXX I did not want to walk out with a huge mortgage. He pressed saying it was good to take money to pay off credit cards. I agree, but my XXXX credit cards amount to about {$5000.00}. But XXXX XXXX wanted to do a total cash out.
I learned I was not able to do any cash out due to a block grant I have received last year for a new AC. I spoke with XXXX XXXX XXXX of the city of XXXX Block Grant program. This program is considered a " forgivable loan '' for five years ( one year has already passed ) and then it drops off. It is a silent lien that is ALWAYS subordinate to the first mortgage and the only reason it is there is so grants recipients stay in our homes for at least five years. This is so people do not get a grant then turn around and sell the house right away. It does not show up on a credit report because it is subordinate, it is not paid off.
XXXX XXXX understood this about the grant, that it was a forgiveable loan AND would stay in second place, subordinate to the first mortgage. XXXX XXXX knows this because XXXX XXXX told him.
But when XXXX XXXX learned that I could not cash out, he grew angry, curt and abruptly cancelled my loan. He stated this in an email. ( see attached ). He would not return my calls or emails. He would not tell me his boss ' name. Next month, Pacific Union phoned me about the re-fi. Then I go the name of XXXX XXXX. And the shenanigans between XXXX XXXX and XXXX XXXX really began.
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| Consumer Consent Provided |
Consent provided
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