|
2428787
|
2017-04-10
|
Using a debit or ATM card
|
Bank account or service
|
|
| Issue |
Using a debit or ATM card
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2017-04-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-04-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2560767
|
2017-06-28
|
Unexpected or other fees
|
Credit card or prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Credit card or prepaid card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2017-06-28
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-06-28
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
1621451
|
2015-10-23
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-10-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
I can get access to my account or money. It causing me not to have funds to go to work or buy my XXXX child nesseceties.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1976008
|
2016-06-20
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2016-06-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-06-22
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2222138
|
2016-11-23
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Tags |
Older American
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Government benefit payment card
|
| Date Received |
2016-11-23
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-11-23
|
| Consumer Consent Provided |
N/A
|
|
|
2020348
|
2016-07-19
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
No
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2016-07-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-07-21
|
| Complaint What Happened |
To Whom it May Concern : On or around XXXX XXXX, 2016, I contacted Rushcard Prepaid Debit Card Services to report my prepaid debit card lost ( in addition to losing my Rushcard Prepaid Card, I lost my photo id which I told the police officer about ). On or around XXXX XXXX, 2016, I submitted a dispute in writing to Rushcard Prepaid Debit Card Services for XXXX unauthorized charges including one for {$480.00} at the XXXX XXXX. On or around XXXX XXXX, 2016 Rushcard Prepaid Debit Card Services granted me a credit for XXXX out of the XXXX unauthorized charges. But on or around, XXXX XXXX, 2016, Rushcard Prepaid Debit Card Services denied my claim for the last and final ( XXXX ) disputed unauthorized transaction of {$480.00} at the XXXX XXXX, stating that no Error occurred which is inaccurate as I did not authorize that charge.i would like Rushcard Prepaid Debit Card Services to refund me {$480.00} immediately before I file an arbitration complaint against them pursuant to the cardholder agreement. My name is XXXX XXXX and I can be reached at XXXX. I look forward to Rushcard 's kind and prompt phone call.
XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
1623341
|
2015-10-24
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-10-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1685152
|
2015-12-07
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-12-07
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-12-10
|
| Consumer Consent Provided |
N/A
|
|
|
2255106
|
2016-12-19
|
Fraud or scam
|
Prepaid card
|
|
| Tags |
Older American
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Government benefit payment card
|
| Date Received |
2016-12-19
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-12-19
|
| Consumer Consent Provided |
N/A
|
|
|
1620698
|
2015-10-22
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
Hello my name is XXXX XXXX XXXX XXXX and i have a story about how Rushcard has affected. I have been with Rushcard since XX/XX/XXXX and for the most part i really like using the card for my checks to be direct deposited. Monday 's system glitch has really put me in a bind. First off i should have been paid Friday XX/XX/XXXX but my money still has not been available to me to this day XX/XX/XXXX. My car insurance was due this Saturday and since then it has been cancelled. I dont have any money for food or money to put gas in my car. My car payment is due in a couple days and i can not be late because i just got this car. If i do n't pay my car will be shut off and i will not be able to drive it until the note is paid. The glitch also somehow cancelled XXXX my debit cards and i have been charged XXXX dollars for replacement card to be shipped to me XXXX and i still have not received them. I have contacted customer Service several times and most of the time i was hung up on after waiting up to 3 hours on hold for a rep. When i was able to get threw some of the reps where very short and rude saying that they too have Rushcard and have not been paid either. Im a full grown man and this thing has brought me to tears. Something has to be done. I have reached out to Rushcard facebook and being told to send a inbox message which i have done and i have got no response from anybody. I have over XXXX dollars on my account and i cant even buy myself a bottle of water. Im hurt beyound hurt and im at my breaking point. I need my money XXXX XXXX and i need it now. Rushcard should be sued and shut done this ia totally unacceptable. Please help action news run my story maybe it will put some fire XXXX to make them give me my money. I will never use Rushcard again
|
| Consumer Consent Provided |
Consent provided
|
|
|
1621724
|
2015-10-23
|
Problems caused by my funds being low
|
Bank account or service
|
|
| Issue |
Problems caused by my funds being low
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2015-10-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
Ive had my rush card since XXXX. The company decided to do a massive update on Monday XXXX advising we would not have access to our accounts until XXXX. then put out another notice saying our accounts will not accessed until noon that day, luckily they stayed true to their word and I was able to access my money and get to make it home that night. moving on as the days went on I noticed a lot of pending items on my transaction history and I was missing over XXXX and not able to pay my car payment or car insurance or light bill. ive tried to contact the company via phone and through twitter with an automated response sayin someone from the company would contact me. that was a week ago and I have yet to hear from anyone. ive literally paid my money to this company for 6 years. that is XXXX in MEMBER FEES over the past 6 years and I am missing money to pay my bills. its insane because the COMPANY OWNER Himself is abillionaire. its just sad. he can more than afford to issue ADDITIONAL refunds to all the accounts affected PLUS the money that is owed to them. ive had to stop my direct deposit and figure out how to cash my upcoming paycheck. you have the money and resources to fix the issue. get it done. I have a credit union as well but I Loved the convenience of getting paid early and with my family living so far away from me green dot access cards were great for when my mom wanted to send extra money. now I do n't know what to do and the company could care less. no one has reached out to me and I need a resolution. now.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1617635
|
2015-10-21
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-10
|
| Complaint What Happened |
Rushcard users like my self have ben waiting on there deposits for over 2weeks. I usually get some of my check from my employer. To cover gas or food during the week. An maybe pay my phone bill. But the card is now inactive an it does n't have my direct deposit on it. Im confused.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1615334
|
2015-10-20
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-10-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-09
|
| Complaint What Happened |
Today is XXXX/XXXX/2015 and I still ca n't get my {$1600.00} off my Rushcard!!!! It 's been 8 days!!!
On XXXX XXXX, 2015 Rush Card indicated they were doing a system update, after the update thousands of customers including my self no longer have access to the money on their card. I have direct deposit set up through job that goes directly on to my rush card. They are holding {$1600.00} of my money. I just started my new job and already had to wait 3 weeks for my 1st check. I have called their customer service department over 35 times since XXXX/XXXX/2015, and have either been hung up on, several times, placed on hold before even speaking to a rep for over 3 hours! What company has someone on hold for over 3 hours just to talk to someone. On several occasions I was on hold for over 2 hours just to be disconnected as soon as I asked to speak to a manager. I want my money. I have bills to pay, not to mention I have had to borrow money to pay my light bill that is due today. I have had to catch a ride to work because I do n't have money for gas to get back and forth to my new job. There are XXXX people who are suffering and ca n't get access to their hard earned money, because XXXX ( Rush Card - XXXX XXXX ) is holding peoples money hostage. Not to mention they have a transfer feature on the Rush Card App, that did allow you to transfer money to anther Rush Card, of a friend whose card may be still working : but that mysteriously is n't working. Now that does n't work either. This is ridiculous! I want my money!!!!! {$1600.00} is not a little bit of money! I need my money to pay my bills! Why would XXXX not contact people and offer to send us a certified check???? If XXXX ca n't assist with fixing the problem then, how about you send people 's Direct Deposit back to their employers? How hard is it to just give people their money back??? XXXX & Rush Card are stealing/robbing people by not giving them their money!!!
Desired Resolution : RefundDesired OutcomeSend me my money!!! {$1600.00}!! I want a certified check sent overnight to me ASAP! Close my Rush Card account and never contact me again!!!! I want them to give me my money that I earned and worked hard for!!!!
Please help me!!!
XXXX XXXX XXXX XXXX XXXX.
XXXX, Fl. XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
1634262
|
2015-10-31
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2015-10-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
I 've been a cardholder since 2008 I have XXXX rushcards for different financial reasons due to past history of Identity theft. But now when it comes to me trying to use my card it has been and still is the worst nightmare ever. I normally have {$50.00} come or of my acct to put in my XXXX savings acct just to feel like I 'm apart of a bank, because rushcard is not accepted at most places ( prepaid ) and to now have to rely on this money to halfway get me by. I 've never experienced this yet with my card. I 've called numerous of occasions no response or i get placed on hold unknowingly if i do FINALLY get connected, or maybe even HUNGUP on after holding on for hours. Im still checking my mobile app and it 's still not allowing me to login, checking my online acct it may show that I 'm locked out invalid credentials ( user id/password ) or finally after answering numerous questions then it shows {$2.00} WTH.. I feel shameful to have to go to my mother for help with a XXXX old son who needs essential things that I ca n't afford right now or even borrow money from a payday loan to only not even be for sure if I would have the money to pay them back when it comes which is scheduled very soon. All these services fees are ridiculous, making XXXX be a fee free month is a SLAP IN THE FACE. Something needs to be done ASAP, this is unacceptable ... DO SOMETHING OR IM LEAVING RUSHCARD
|
| Consumer Consent Provided |
Consent provided
|
|
|
1630721
|
2015-10-29
|
Fraud or scam
|
Prepaid card
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-10-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
No access to my account or my money
|
| Consumer Consent Provided |
Consent provided
|
|
|
1627279
|
2015-10-27
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-10-27
|
| Submitted Via |
Phone
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
N/A
|
|
|
1622209
|
2015-10-23
|
Adding money
|
Prepaid card
|
|
| Issue |
Adding money
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-23
|
| Submitted Via |
Phone
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
N/A
|
|
|
1622272
|
2015-10-23
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-10-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
On XXXX XXXX, 2015 I should have received my direct deposit from my employer to my Rushcard account and I did not receive it. I tried to access my account through my mobile app and I got locked out. I called the customer service and every call I got two different types of responses. One response is that I have an available balance but it was from XXXX XXXX, 2015 not the previous pay period on XXXX XXXX, 2015. The second response is that they 're sorry but they ca n't access my account and I 'll be directed to an customer service representative and the phone would hang up on me. I also noticed it is XXXX different female voice operators. Numerous times the phone hung up on me and I only spoke to XXXX representative XXXX separate times and when they told me the issue and said they were going to resolve my account issue they had me on hold for over and hour and when I would call back the phone hangs up before it can even ring or the holding music plays. I called again on XXXX XXXX, 2015 and spoke with a representative on how can I have them send the deposit back to my employer and I got put on hold for almost over XXXX minutes. I see I 'm still apart of the ones whose account issues did not get resolved and it 's holding me up from paying rent, bills, food, gas and other necessities. Mind you it has been over two weeks now and I still have n't got an email, text or anything in the mail about the issue or contacted about how they apologize for the action and how they were going to resolve the issue. Very unprofessional and I feel like I 'm being scammed and I want everything owed back to me and I want to close my account with Rushcard and I do not want them to have any of my information no longer nor conduct any business with them because this is ridiculous.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1622710
|
2015-10-23
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-23
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
N/A
|
|
|
1787013
|
2016-02-14
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2016-02-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-02-18
|
| Complaint What Happened |
I have been with Rushcard since XXXX, and this year as been the worst experience I have had with this company. In XXXX of XXXX I received XXXX fraudulent charges from XXXX different XXXX in GA within a minute apart. At the time of the charges I was at work in XXXX, FL. I contacted Rushcard and reported the charges. They advised me I had to fill a form and send it back and after 10 days I will receive a provisional credit. I received the credit. Fast forward to XXXX XXXX and i was charged again for the same charges, being advised that they did not find anything wrong with these charges, but they can not advise me of their finding or anything. Every time i call i am being advised of misinformation from the reps, they are not nice and do not care. They have an oh well attitude. I also received a new card and for the past 3 days I am unable to access any funds from card because the security code on the back of the card is not good. I spoke to someone on XXXX XXXX, XXXX at XXXX and they advise that they will be expediting my issue to corporate so that they can manually activate the card and it will be completed in 24 hours. i called back later that day to check the status and i was told that it was never expedited and they were doing it then and that was at XXXX. I called back on Friday and was advised that it takes 1-2 business for expedited issues and Monday was holiday so my issue will not be resolved until Tuesday or Wednesday. So now i have no access to my money, or direct deposit. I am unable to buy food for my child, put gas in my car, purchase my child 's medication or pay my cell phone bill because the people at Rushcard keep telling me sorry for the inconvenience. Currently my cellphone will be off because i have no access to pay for it and my life is going downhill because i can not pay my bills. and they are basically telling me i have to go almost a whole week with NO MONEY!!!!!! That is not fair and that is not how you treat customers. This as cause me so much stress and grief that i do not know what i am going to do and no one there seems or want to help or attempt to help or care about the fact that i have a child that i need to take care of and i only have {$2.00} dollars to my name and i am a single parent. I would not recommend this company to no one because when it comes to solving problems they are not good at it and they do not care that you have a life as well and everything as to be done with sending an email. And their phone system for some reasons always hangs up on you.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1691885
|
2015-12-10
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Government benefit payment card
|
| Date Received |
2015-12-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2015-12-16
|
| Complaint What Happened |
on XXXX XXXX 2015 a hold for XXXX was placed on my account XXXX i called XXXX import and XXXX said it was a mistake they tried 3 times to fax a releash the rush card bank / XXXX said there fax is down after 3 to 5 days XXXX said my money will be releash by rush card rushcard said they dont follow any federal laws or banking laws its now 11 days and the holds have not been releashed they stole my money which is my XXXX payment rush card said call occ and federal banking comm they under none of them and can hold my money for 90 days if they choise to do so i need my money i called on the 10 th day they are telling me no funds will be releashed
|
| Consumer Consent Provided |
Consent provided
|
|
|
1613030
|
2015-10-19
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2015-10-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-06
|
| Complaint What Happened |
I have n't received my direct deposit which goes to my rushcard and their bank is XXXX. I was supposed to receive my funds XXXX XXXX and did not. I been calling, emailed them also called XXXX. They updated their online n you can not get on line with them nor have they added my funds n you can not ever speak to a person. This is rough n very hard I have bills n Ned groceries and personal products and I need my money. I called my payroll personnel n its rushcard that got our funds who knows how many people they ripping off and hurted financially. I want my money and need my money
|
| Consumer Consent Provided |
Consent provided
|
|
|
1616388
|
2015-10-20
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-09
|
| Complaint What Happened |
I have not been able to use my rush card or access my funds since Monday XXXX XXXX, 2015 and today is Tuesday XXXX XXXX, 2015. I have called customer service everyday three and four times a day and wait on hold for an hour or longer to be told they are working on it and they dont have an exact time it will be corrected. That is when I am able to reach someone the other time I get disconnected. How am I expected to live without access to my money, I have bills due and no food to eat, also no gas to get to work!!
|
| Consumer Consent Provided |
Consent provided
|
|
|
1607205
|
2015-10-14
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-05
|
| Complaint What Happened |
My issue is with Rushcard XXXX. Earlier this week I received an email stating there was going to be an update that eould cause an outage XXXX. Never would I have imagined an outage would mean an outage of my direct deposit. I can not explain the agony that this has caused my family. We are presently living from paycheck to paycheck like most americans and have {$0.00} to live off of until this matter is resolved. I have made countless attenpts to reach a live representative of Rushcard for an explanation and it seems as if they have completely cut their phones lines off as the automated system does nothing but disconnect the call without connecting to a representative. After doing some online research, I was able to find a phone number XXXX. I called and spoke to a representative named XXXX who was completely rude from the beginning of the call. It seemed as if he was overall frustrated from the XXXX calls that I am sure he received just like mine today. He would not let me complete a sentence, he did not give me an ETA. I asked for his supervisor 's name and he told me XXXX. I asked for the VP of the company 's name and he told me I could look it up on the website. He then proceeded to tell me there was XXXX calls waiting in queue as if it was my problem and hung up the phone in my face. I was unable to get through back through as it was after XXXX hours when i was finally connected to a rep. I was XXXX to the point of tears because I held on the phone for over 30 minutes just to be treated that way. As a consumer and a person who also works XXXX, I know the number XXXX rule is customer service. I am completely paranoid over the fact that my money is lingering out there and the only explanation I have gotten is a pitiful post on Rushcard 's XXXX page from the ownerXXXX. XXXX families are being affected by this " glitch '' and we have yet to get a satisfactory answer. I would really like for someone to assist me as well as the other families as I know this is not the American Way. Someone please help me! Please!
|
| Consumer Consent Provided |
Consent provided
|
|
|
1847096
|
2016-03-23
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2016-03-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-03-24
|
| Complaint What Happened |
after filing a complaint with XXXX I have noticed I am not able to get into my account and I have noticed just before this happened that rush card has been taking XXXX out of my account on a daily basic saying its for XXXX i have not used rushcard for such transaction and they have been taking over XXXX out of my account and wont refund it i sent in all doc saying its not me and copies of all info they wanted after 90 days rushcards closed the case and kept my money and now after trying to get to my account they have blocked me from it my social secuirty money goes there and after social secuirty had deposit XXXX for back money owed to me rushcard stole it and is saying they have no record of money going to XXXX i printed the statement before being locked out of my account and now nothing is going to be refunded
|
| Consumer Consent Provided |
Consent provided
|
|
|
1621398
|
2015-10-23
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Mobile wallet
|
| Date Received |
2015-10-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
For two weeks I have no access to my account They have removed my active card and put an expired card on file so I have no access to my funds. Plus I had {$330.00} in my account they removed it and my balance was {$0.00} the next day it went to {$32.00} then to {$12.00} now it 's is back to {$32.00} my {$300.00} is still missing and my direct deposit was sent today I have the money in the account and no way to use it.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1605703
|
2015-10-14
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-10-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-02
|
| Complaint What Happened |
Starting XXXX XXXX, 2015 RUSHCARD prepaid services notified me saying they are updating the rushcard system from XXXX so that means no access to my funds. After XXXX XXXX XXXX I got a text messages stating that rushcard extended the maintenance until XXXX. I tried using my rushcard at the ATM that night and the ATM did not recognize my card. I called rushcard the next morning and the customer service representative could n't tell when I can use my funds again. I 'm nervous about the situation because I can lose my money I work hard for. I 'm so depressed I ca n't my bills that upcoming I do n't know what to do? It 's been three long days without my money. If you search rushcard on XXXX alot of people are suffering without their funds. I feel like XXXX XXXX does not care and his company is not telling customers the truth about what HAPPENED to our money. Please help meSincerely, XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
2008582
|
2016-07-12
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
No
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2016-07-12
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-07-13
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
1617525
|
2015-10-21
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2015-10-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-09
|
| Complaint What Happened |
Rush Card did routine maintenance to a new server on XXXX XXXX, 2015. It has since then not deposited people 's money into their accounts. Mine included. My husband and I are awaiting our paychecks via our direct deposit to our Rush Cards. Customer service numbers hang up on you, the website is now down ( again ) and NO ONE is calling back or reassuring that our money is safe and will be to us as soon as possible.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1645452
|
2015-11-08
|
Adding money
|
Prepaid card
|
|
| Issue |
Adding money
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-11-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-12
|
| Complaint What Happened |
RushCard ... Need I say more? No, not really, but I will. For 6 weeks now I have been told the same thing, that a system update is causing problems. No one has offered a credit per my inconvenience. And now I 'm being informed that the escalation department handling these inconveniences may or may not even exist. Rushcard has an escalation department but they will not be responding or calling customers about an expected resolution date. That was per a customer service reps own scripts. On the website, they still boast that with Rushcard, you get your money up to two days earlier. It 's been six weeks since the early direct deposit was last available to me, personally, so I feel it is false advertisement for Rushcard to still boast they can give new customers an early direct deposit when existing customers are not getting that paid for feature. I was even told that instead of offering overtime for the outsourced employees dealing with this fiasco, Rushcard is hiring new employees to help deal with the high call volume. So it was easier to hire new people to take calls than it was to hire professionals to fix or update said system issues. As I type this, I speak and proofread XXXX ( name changed to protect the identity of the now employed ). XXXX says that in the XXXX where she is located they do n't even offer Rushcards. So the employees hired to handle the situation dont even understand why it 's frustrating. I have had to change my online password several times since I keep getting locked out due to said system update. All in all after a year with RushCard, I do feel it 's been a bit of rushcard roulette.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1630732
|
2015-10-29
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
i was affected by the XXXX/XXXX/15 outage that rush card had occur on their watch. i did not get my direct deposit until XXXX15. just about 2 days late. here i am on XX/XX/2015 it is XXXX as i write this, waiting for my direct deposit. i was told by the operator that i will be notified by telephone when the deposit reaches my account. that is little help when there are bills to pay and money to be spent to get to work. this is my second pay period dealing with yet another delay on my money and all i am being told is the system is back up and running etc etc etc. i even asked them to check to see if my deposit is on hold waiting to be put into my account and they can not even check that because their systems are not working properly. i have already taken the steps to not deal with rush card anymore with my direct deposit from my job. please can i get some help with this. this has been a very bad inconvenience for me through XXXX pay periods. someone should be held responsible!
|
| Consumer Consent Provided |
Consent provided
|
|
