|
11565856
|
2025-01-16
|
Getting a loan
|
Student loan
|
|
| Issue |
Getting a loan
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Student loan
|
| Sub Issue |
High pressure sales tactics or recruiting
|
| Sub Product |
Private student loan
|
| Date Received |
2025-01-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-16
|
|
|
2792504
|
2018-01-24
|
Dealing with your lender or servicer
|
Student loan
|
|
| Issue |
Dealing with your lender or servicer
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Student loan
|
| Sub Issue |
Received bad information about your loan
|
| Sub Product |
Federal student loan servicing
|
| Date Received |
2018-01-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-01-25
|
| Complaint What Happened |
I attended XXXX XXXX XXXX XXXX XXXX XXXX XXXX and filed student loans via FAFSA. While meeting with my financial adviser we went through all the steps necessary to receive federal student aid for my education at that school. This was back in XX/XX/XXXX, it was n't until XX/XX/XXXX that I was contacted by Tution Options to process a payment of {$230.00} to help pay off my student loan. At that time she also mentioned that I should go on a payment plan of about {$50.00} a month. According to XXXX XXXX, the account manager at the time. This monthly payment was to help keep my loan paid and in good standing and for a while I believed it. I even got a letter in the mail saying that my loan has been paid. What luck! Finally, free from the burden of being in debt! Excellent! Time to get my life moving forward again. It was n't until i got an email from XXXX saying that I required to make a payment. What is this? How can I possibly have a balance on my account, I just received a notification saying that it was already paid off. In fact I got a letter and an email that says so. So in my dismay and confusion I called XXXX, they were super helpful and very kind in helping me with all my questions about my account. She even shared how much of it I still owe. Which is all of it. I mean all of it. All the monthly payments I 've been making through Tution Options had been for nothing. When asked if there were any payments made on that account she kindly replied that I have n't for quite some time and that my account is not in good standing. So naturally I asked if she 's ever heard of Tuition Options, she replied that she did not and immediately recommend that I speak with someone at the CFPB. I hung up the phone and immediately made the call. I was greeted by XXXX who was really helpful in identifying my issue and wanted to start a claim immediately. I told him I could do it on the phone but I did not have the supporting documents with me at the time.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2472126
|
2017-05-01
|
Dealing with your lender or servicer
|
Student loan
|
|
| Tags |
Servicemember
|
| Issue |
Dealing with your lender or servicer
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Student loan
|
| Sub Issue |
Don't agree with the fees charged
|
| Sub Product |
Federal student loan servicing
|
| Date Received |
2017-05-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-05-01
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3245365
|
2019-05-17
|
Dealing with your lender or servicer
|
Student loan
|
|
| Issue |
Dealing with your lender or servicer
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Student loan
|
| Sub Issue |
Received bad information about your loan
|
| Sub Product |
Private student loan
|
| Date Received |
2019-05-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-05-17
|
| Complaint What Happened |
tuition options had sold my debt collection to a third party without my approval.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1172392
|
2014-12-29
|
Dealing with my lender or servicer
|
Student loan
|
|
| Issue |
Dealing with my lender or servicer
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Student loan
|
| Sub Issue |
Trouble with how payments are handled
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2014-12-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-12-29
|
| Consumer Consent Provided |
N/A
|
|
|
2963604
|
2018-07-15
|
Dealing with your lender or servicer
|
Student loan
|
|
| Issue |
Dealing with your lender or servicer
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Student loan
|
| Sub Issue |
Keep getting calls about your loan
|
| Sub Product |
Private student loan
|
| Date Received |
2018-07-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-07-16
|
| Complaint What Happened |
I am a student in XXXX FL campus of XXXX XXXXXXXX College, I am not in XXXX FL campus.
My course is over as of XX/XX/XXXX.
I have not found job in the field yet.
I was told I will get 6 months time after completion of course and than my installment payments will start, for student loan.
But I started getting collection calls from XX/XX/XXXX.
And I must have got 50 calls.
I made payments up to XX/XX/XXXX ( I paid {$75.00} every month, from XX/XX/XXXX till XX/XX/XXXX ).
XX/XX/XXXX till XX/XX/XXXX I paid {$20.00} a month. In XXXX I started getting collection calls so I stopped paying.
College has given me XXXX balance statement, that I owe nothing, which I emailed to Tuition Options, but again I still keep getting collection calls.
There is some thing very fishy, I emailed to president of college too.
The person in charge of student finance Mr XXXX is the main cause of these problems. he has left the XXXXC.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1651165
|
2015-11-12
|
Can't repay my loan
|
Student loan
|
|
| Issue |
Can't repay my loan
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't temporarily postpone payments
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2015-11-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-12
|
| Complaint What Happened |
I started an XXXX degree at XXXX XXXX College was advised tuition would be XXXX well XXXX were covered by federal student loans. Then they proceeded with stating i can pay XXXX cash up front or i can take out a personal loan through them. Well i started school in XXXX 2015 got the personal loan ( so they claimed ) through tuition options well little did they explain or let me know this company was an accounting type service for the college and that they would be receiving all payments made to this company. My payments during school was {$200.00} a month. Well 5 months in XXXX XXXX 2015 we as students received an EMAIL from the school 's CEO stating the school would close it 's doors as of that day with no notice or warning at all. I paid them {$1000.00} since i started school out of pocket. I have not completed my education as i was promised when i signed up with the school. This company has failed their contract between the students and them. We do n't know if we can get a loan forgiveness or if our credits will even transfer to other schools. When contacting tuition options they do not have answers for students.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1196273
|
2015-01-16
|
Can't repay my loan
|
Student loan
|
|
| Issue |
Can't repay my loan
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't temporarily postpone payments
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2015-01-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-01-16
|
| Consumer Consent Provided |
N/A
|
|
|
1886062
|
2016-04-19
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2016-04-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-04-19
|
| Complaint What Happened |
For the past 2 years I get numerous calls as early as XXXX as late as XXXX from Tuition Options. I had a scholarship that covered my classes. I sent letters, emails and talked to them via phone to resolve this with no resolve. I asked the calls to stop, but no luck.
I attended XXXX XXXX XXXX in 2013.
I have phone recordings with times/dates.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9104764
|
2024-05-27
|
Dealing with your lender or servicer
|
Student loan
|
|
| Issue |
Dealing with your lender or servicer
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Student loan
|
| Sub Issue |
Trouble with how payments are being handled
|
| Sub Product |
Private student loan
|
| Date Received |
2024-05-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-05-27
|
| Complaint What Happened |
When I first joined XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX they told me I had to pay out of pocket because I didn't have my passport to verify that I was a US citizen around that time the US stated that they were backed up with passport applications so it would take longer than normal to get back my passport I put the application in XX/XX/XXXX. I received my passport XX/XX/XXXX. A full year of payments and my school reassured me when I got my passport to verify my status in the United States that I wouldn't have to pay but the payments are becoming more and more I reached out to my school and they told me to email some people in the loan agencies to fix this and it's still not fixed. it says I owe in total {$17000.00}. Moreover, I have been harassed DAILY with emails and phone calls about this and that they/re threatening to close my account based on something that is their fault.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2969826
|
2018-07-22
|
Dealing with your lender or servicer
|
Student loan
|
|
| Issue |
Dealing with your lender or servicer
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Student loan
|
| Sub Issue |
Trouble with how payments are being handled
|
| Sub Product |
Private student loan
|
| Date Received |
2018-07-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-07-22
|
| Complaint What Happened |
I have attended XXXX XXXX and not XXXX XXXX.
Me and my husband XXXX XXXX both attended this college together in the same batch, and we both have identical problems with our student loan.
I have been given XXXX balance statement by my college, than why is this collection agency calling me?
They have told me it will spoil my credit report too.
There is some thing wrong with this college and financial aid department.
When I joined the college my loan was with Tuition Options, in between it got changed to XXXX XXXX, I did not make the change. I do not know who did that.
Than after I was given XXXX balance statement, copy attached, than I get threat calls.
Last call was from FCC headquarter Person name XXXX called, from phone no XXXX XXXX XXXX on XX/XX/2018 XXXX XXXX EST I am suffering.
Can you please help?
I was told while signup Every student gets 6 months to start to replay his/ her loan after course completion.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3644734
|
2020-05-09
|
Struggling to repay your loan
|
Student loan
|
|
| Issue |
Struggling to repay your loan
|
| Timely |
Yes
|
| Company |
EDvantage LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't get other flexible options for repaying your loan
|
| Sub Product |
Private student loan
|
| Date Received |
2020-05-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-05-09
|
| Complaint What Happened |
Due to the COVD-19, I was seeking financial assistance to help with school loan. My XXXX is closed and work is closed as well. So I called on XX/XX/20 to seek options available. But they didn't offer any solutions and customer service was awful.
|
| Consumer Consent Provided |
Consent provided
|
|
