7113064
|
2023-06-13
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Funds not handled or disbursed as instructed
|
Sub Product |
Other banking product or service
|
Date Received |
2023-06-13
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-06-13
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
We sent an ACH to a company XXXX XXXX XXXX and XXXX XXXX on XX/XX/2023 in the amount of {$13000.00} the beneficiary was stated as XXXX XXXX XXXX and XXXX XXXX but Trustmark National Bank paid the money to a personal account and not to the beneficiary as named. It turns out the companies account was hacked and a fraudulent email was sent requesting payment to this account. as the beneficiary name was not a match the funds should have been returned and not delivered. the bank has to take responsibility to verify the company name just like on a check. My bank can not pull back the money without the receiving bank sending it. this is fraud and Trustmark Bank should have flagged it and not paid it.
|
Consumer Consent Provided |
Consent provided
|
|
1546373
|
2015-09-01
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Mortgage
|
Sub Product |
FHA mortgage
|
Date Received |
2015-09-01
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2015-09-01
|
Consumer Consent Provided |
Consent not provided
|
|
10369649
|
2024-10-08
|
Problem caused by your funds being low
|
Checking or savings account
|
|
Tags |
Servicemember
|
Issue |
Problem caused by your funds being low
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Overdrafts and overdraft fees
|
Sub Product |
Checking account
|
Date Received |
2024-10-08
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-10-08
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
Consent not provided
|
|
3133095
|
2019-01-24
|
Trouble during payment process
|
Mortgage
|
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Mortgage
|
Sub Product |
Other type of mortgage
|
Date Received |
2019-01-24
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2019-01-25
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
1693344
|
2015-12-11
|
Problems caused by my funds being low
|
Bank account or service
|
|
Tags |
Older American, Servicemember
|
Issue |
Problems caused by my funds being low
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Bank account or service
|
Sub Product |
Checking account
|
Date Received |
2015-12-11
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-12-11
|
Complaint What Happened |
XXXX Bank charged me {$10.00} plus interest at 19 % for an overdraft of {$0.00}.
I have been with this bank from the 1950 's when it was XXXX XXXX XXXX For most of that time I have had an overdraft LOC. I have not used it in years. When I last used it, I was much poorer than I am now and was NEVER charged a fee for using it.
Now they have instituted the fee without any notification that I can recall.
It is not a lot of money but I think this fee is uncalled for. I have requested a refund and so far have been denied. I have told them that I will be closing this account if the fee is not cancelled and refunded.
I guess these days one can not contest the 19 % but it does seem to be very high. People of limited means can be seriously affected by this fee and the interest rate.
Whatever happened to service?
|
Consumer Consent Provided |
Consent provided
|
|
2092804
|
2016-09-01
|
Other
|
Mortgage
|
|
Issue |
Other
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Mortgage
|
Sub Product |
Other mortgage
|
Date Received |
2016-09-01
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-09-07
|
Consumer Consent Provided |
N/A
|
|
1391183
|
2015-05-26
|
Credit decision / Underwriting
|
Mortgage
|
|
Issue |
Credit decision / Underwriting
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Mortgage
|
Sub Product |
Other mortgage
|
Date Received |
2015-05-26
|
Submitted Via |
Postal mail
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-05-28
|
Consumer Consent Provided |
N/A
|
|
3580780
|
2020-03-26
|
Trouble during payment process
|
Mortgage
|
|
Tags |
Servicemember
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Mortgage
|
Sub Product |
VA mortgage
|
Date Received |
2020-03-26
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-03-26
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
3311943
|
2019-07-18
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Other banking product or service
|
Date Received |
2019-07-18
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2019-07-19
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
5929387
|
2022-08-29
|
Opening an account
|
Checking or savings account
|
|
Issue |
Opening an account
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Account opened as a result of fraud
|
Sub Product |
Checking account
|
Date Received |
2022-08-29
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-08-29
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
Over the weekend i receive 2 notices from 2 different banks that one account was open and the account is opt to receive over draft protection from Trustmark bank check account ending in XXXX. I called today and the security department closed the account and did advise there was no transaction due to the quick response. I have never done business or heard of this bank. Phone number i contacted was XXXX. The bank is sending me an affidavit so i can file a complaint with the FTC. Thankfully i was able to catch the fraud before it ecalated.
I received another notification from online bank called XXXX XXXX bank located XXXX XXXX XXXX, XXXX, Fl. XXXX. Phone # XXXX. Someone attempted to open an account in my name from another bank and was not successful. I also reported this as well
|
Consumer Consent Provided |
Consent provided
|
|
1923429
|
2016-05-12
|
Deposits and withdrawals
|
Bank account or service
|
|
Issue |
Deposits and withdrawals
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Bank account or service
|
Sub Product |
Checking account
|
Date Received |
2016-05-12
|
Submitted Via |
Web
|
Company Response |
Closed
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-05-12
|
Complaint What Happened |
I have a joint checking account with my husband at Trustmark Bank in XXXX. We have used this bank for many years and have never defaulted on the account in any way. After my debit card was denied on XXXX, I discovered that a large sum of money had been taken out of my account. After reporting this to the bank, it was discovered that a cash withdraw was made at a XXXX, XXXX branch. We have never used any XXXX bank, we never make large cash withdraws from checking. There were multiple red flags, yet the teller gave the individual our account number, our account available balance, and finally- all of our money was handed over to this toothless smiling thief. There is video of the person making the withdraw. I was told that the thief has a replica of my husband 's ID, with a different picture. I have trouble understanding this because my husband 's signature, height, birthdate, and race are all on his ID. This thief, whom was physically handed all of my money by my trusted bank, looks nothing like my husband. He is a different race, clearly the thief is older and taller. The signatures do not match. While I do feel that it is taking too long for my bank to refund my money and I want them to give me a better time line, I am satisfied that I will be reimbursed at some point. I can not believe that my bank let this happen, I have no trust in the security of the bank, their policies, or that this will not easily happen again. I want others to be aware of this situation. I want this to be investigated and for it to be explained how this is even possible. I question the intentions of the bank, and their employees. Clearly something huge is lacking in this organization that just simply hands over another 's hard earned money to a common thief so easily, with so many screaming red flags and no regard for their customers security or livlihood.
|
Consumer Consent Provided |
Consent provided
|
|
3173606
|
2019-03-08
|
Trouble during payment process
|
Mortgage
|
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Mortgage
|
Sub Product |
Conventional home mortgage
|
Date Received |
2019-03-08
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2019-03-08
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
I have received an insurance check due to damages occurred during Hurricane Michael. The bank Trustmark Bank is holding those funds in a escrow account. I have submitted receipts to them for money spent and for upcoming contractors. They are saying they need to do an inspection before the release of funds. I have been promised now for a month that they will be scheduling this inspection. There has been no contact from the inspector yet. I call daily and they keep promising me that some one will call. This has been going on for two weeks. I have spoken to managers, and my direct contact XXXX. XXXX XXXX. I can not get any action on this, I am only asking for a partial amount so am I going to have to go through this each time I need a draw? It is causing undue stress and hardship on my financials and my family. Any help would be greatly appreciated.
|
Consumer Consent Provided |
Consent provided
|
|
2848604
|
2018-03-20
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Deposits or withdrawals
|
Sub Product |
CD (Certificate of Deposit)
|
Date Received |
2018-03-20
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-03-20
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
4087507
|
2021-01-19
|
Trouble during payment process
|
Mortgage
|
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Mortgage
|
Sub Product |
Home equity loan or line of credit (HELOC)
|
Date Received |
2021-01-19
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-01-22
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
4507427
|
2021-07-01
|
Closing on a mortgage
|
Mortgage
|
|
Issue |
Closing on a mortgage
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Mortgage
|
Sub Product |
FHA mortgage
|
Date Received |
2021-07-01
|
Submitted Via |
Postal mail
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-07-01
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
2156125
|
2016-10-11
|
Other
|
Mortgage
|
|
Issue |
Other
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Mortgage
|
Sub Product |
Other mortgage
|
Date Received |
2016-10-11
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-10-14
|
Consumer Consent Provided |
N/A
|
|
1231372
|
2015-02-09
|
Deposits and withdrawals
|
Bank account or service
|
|
Issue |
Deposits and withdrawals
|
Timely |
Yes
|
Company |
TRUSTMARK CORPORATION
|
Product |
Bank account or service
|
Sub Product |
Checking account
|
Date Received |
2015-02-09
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2015-02-12
|
Consumer Consent Provided |
N/A
|
|