|
11713028
|
2025-01-23
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-23
|
|
|
11588675
|
2025-01-20
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-20
|
|
|
11461418
|
2025-01-10
|
Problem with a company's investigation into an existing issue
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Problem with a company's investigation into an existing issue
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Difficulty submitting a dispute or getting information about a dispute over the phone
|
| Sub Product |
Other personal consumer report
|
| Date Received |
2025-01-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-10
|
|
|
6972805
|
2023-05-13
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2023-05-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-13
|
| Complaint What Happened |
On XX/XX/2023 I filed a complaint against PayFare/ XXXX XXXX ( XXXX ). Yesterday XX/XX/2023 my XXXX XXXX and XXXX XXXX was turned off. I was not given an explanation by XXXX or Payfare for this action. I believe they are retaliating against me for filing the complaint on XX/XX/XXXX.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7557519
|
2023-09-15
|
Problem with a purchase or transfer
|
Prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Prepaid card
|
| Sub Issue |
Charged for a purchase or transfer you did not make with the card
|
| Sub Product |
Payroll card
|
| Date Received |
2023-09-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-15
|
| Complaint What Happened |
I had an unauthorized transaction take place for {$51.00} from XXXX on XX/XX/XXXX XXXX. To preface : I used to have a XXXX account but had cancelled my plan with them due to the horrendous service ( avoiding questions pertaining to plans, service outages/lack of service etc ) I was experiencing alongside a high phone bill ( Which was {$120.00} per month... not {$51.00} ). All in all I currently have XXXX as my cell phone provider and have a subscription/BALANCE with them and only them.
I communicated with XXXX direct support in an effort to have a dispute in place yet they hung up on me 4 times upon my request. They had refused to acknowledge my concerns, and followed the same script each and every time. When I press questions and voice my concerns of the charge they say that no matter what they're unable to do a dispute. Their behaviors in ignoring my concerns, telling me that the charge will stay, and HANGING UP on me while I speak with them is horrible.
My issue is with XXXX ( which is powered by XXXX )
|
| Consumer Consent Provided |
Consent provided
|
|
|
10718218
|
2024-11-06
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-06
|
| Complaint What Happened |
Hello, I have a Dasher Direct card that's issued by XXXXXXXX XXXX. I reported numerous unauthorized transactions that are a result of Identity Theft. I sent that many files that prove that I am a victim and that I did not authorize those transactions.
They refuse to properly investigate, they refuse to give me a temp credit, they refuse to actually refund me my money. It's unfair that they don't take my side. When I ask for proof of their investigation I get nothing.
Please have them fix my account.
Thank you.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8312914
|
2024-02-08
|
Trouble using the card
|
Prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Prepaid card
|
| Sub Issue |
Trouble using the card to spend money in a store or online
|
| Sub Product |
Payroll card
|
| Date Received |
2024-02-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-08
|
| Complaint What Happened |
On XX/XX/XXXX at XXXX tried using XXXX XXXX XXXX XXXX or payfare to order food from restaurant. Entered all information and I was told I entered wrong information. I had XXXX XXXX XXXX in my hand entered all info and again was told I entered wrong info and they suspended my account. Called payfare card with no help from customer service. They directed me to check email. They wanted picture of ID or driver license. And picture of my holding license which I did. Still no help. I called again just to be told same thing. So I can't get paid thier holding my past pay of {$28.00} and won't help or respond or just turn my account on.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10499328
|
2024-10-18
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Checking account
|
| Date Received |
2024-10-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-18
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6923116
|
2023-05-02
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2023-05-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-02
|
| Complaint What Happened |
I purchased gas at the pump on XX/XX/2023. I was charged three times by the merchant.
I asked the bank to reverse the duplicate charges but the bank refused.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7074577
|
2023-06-05
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2023-06-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-05
|
| Complaint What Happened |
I submitted to my employer, direct deposit information provided to me by XXXX by Payfare Inc. As a XXXX I expected ease of access while on the go, working two jobs and being homeless so that I may afford necessities such as housing. My employer sent my XXXX deposit to XXXX by Payfare Inc on Wednesday XX/XX/2023 in the amount of {$400.00} to be deposited into account XXXX routing number XXXX. I confirmed with my employer on Friday XX/XX/2023 that the deposit was accepted by XXXX by Payfare and has not been returned to them for me to receive a paper check. Several representatives assured me my deposit would reach me by Monday, XX/XX/2023. When it had not arrived, I reached back out to my employer to see if it was returned for any reason and they confirmed it was not. I then reached out to XXXX by Payfare support around XXXX EST to find out what happened. I was hung up on and blindly transferred by several employees. I reached XXXX or XXXX who identified himself as a 2 year veteran employee with XXXX by Payfare who explicitly stated the do not accept direct deposits from outside entities or financial institutions, which is the opposite of the information provided on the Direct Deposit form provided by the company, as well as the XXXX Cardholder Agreement. He insisted that the form they provide is strictly for alternative forms of payment in case Dashers are missing XXXX deposits. He stated he would transfer me to a Payfare supervisor that was familiar with my situation and would assist with resolving my issue where he then proceeded to provide me a false callback number for Payfare of XXXX that does not ring, it simply drops the call. He placed me on hold for over an hour and I still have no knowledge of where my funds are. I received an ACH direct deposit from XXXX XXXX on XX/XX/2023 in the amount of {$5.00} with the same information provided to my employer that paid me {$400.00} and it was received correctly. The XXXX XXXX states an ACH direct deposit should be paid to users within 2-3 business days, which has been exhausted, up to 5 business days if there is a reasonable delay communicated by XXXX. I have no idea if and when I will receive my funds which has caused me to lose my job with my primary employer, losses for my vehicle as well as housing expenses that Ive needed to rearrange for due to not receiving my funds. I have also had to borrow several hundreds of dollars from loved ones to help pay expenses that were supposed to be covered by that deposit.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6194186
|
2022-11-12
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2022-11-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-12
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7187944
|
2023-06-30
|
Problem getting a card or closing an account
|
Credit card or prepaid card
|
|
| Issue |
Problem getting a card or closing an account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble getting a working replacement card
|
| Sub Product |
Payroll card
|
| Date Received |
2023-06-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-30
|
| Complaint What Happened |
I'm currently locked out of my XXXX XXXX account, It won't allow me to reset my password because it's asking for my card information, and i do not have that. I did call XXXX customer service and they told me, they're not the ones that handle those issue. I tried finding different ways to contact the payfare dasher direct, there's no contact. This is absolutely ridiculous how i'm not able to work and get paid due to me not able to reach ANY customer support
|
| Consumer Consent Provided |
Consent provided
|
|
|
9606778
|
2024-07-24
|
Trouble using the card
|
Prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Prepaid card
|
| Sub Issue |
Trouble using the card to spend money in a store or online
|
| Sub Product |
Payroll card
|
| Date Received |
2024-07-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-07-24
|
| Consumer Consent Provided |
Consent not provided
|
|
|
8660656
|
2024-03-31
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Report provided to employer without your written authorization
|
| Sub Product |
Other personal consumer report
|
| Date Received |
2024-03-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-03-31
|
| Consumer Consent Provided |
Consent not provided
|
|
|
8478074
|
2024-03-04
|
Problem when making payments
|
Credit card
|
|
| Issue |
Problem when making payments
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Credit card
|
| Sub Issue |
Problem during payment process
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-03-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-03-04
|
| Consumer Consent Provided |
Consent withdrawn
|
|
