|
4405156
|
2021-05-19
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Ingo Money, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2021-05-19
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-25
|
| Consumer Consent Provided |
N/A
|
|
|
5942338
|
2022-09-01
|
Problem adding money
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Problem adding money
|
| Timely |
Yes
|
| Company |
Ingo Money, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2022-09-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-01
|
| Complaint What Happened |
On XX/XX/31 I tried to deposit a {$250.00} check through XXXX which apparently uses the service Ingo Money to deposit their checks. After being told the check is accepted and all I have to do is void the check and take a picture, Ingo declined to deposit the check calling it a failure. Now I have a void check and no money. XXXX blamed Ingo. Ingo acts like they did nothing wrong just some checks they can't accept. That's fine in general but not once they tell a person to void a check. I needed this money yesterday. Now I have a void check and nothing.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5753911
|
2022-07-09
|
Problem with customer service
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Problem with customer service
|
| Timely |
Yes
|
| Company |
Ingo Money, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Check cashing service
|
| Date Received |
2022-07-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-25
|
| Complaint What Happened |
Ingo completed and approved my check threw my XXXX card app and has tried multiple times to fund my account and XXXX hasn't giving me the funds for the voided check
|
| Consumer Consent Provided |
Consent provided
|
|
|
3261710
|
2019-06-02
|
Problem with customer service
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Problem with customer service
|
| Timely |
No
|
| Company |
Ingo Money, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Check cashing service
|
| Date Received |
2019-06-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-06-02
|
| Complaint What Happened |
Ingo check cashing banned me for no valid reason whatsoever.. I believe they are a scam and try to harvest consumers information as I don't know Anyone who has successfully cashed a check with Ingo.. After the banned me I contacted the company several times to get an answer as to why I was banned to no avail usually without any response ... They don't live up to what services they are supposed to be offering ...
|
| Consumer Consent Provided |
Consent provided
|
|
|
8529223
|
2024-03-12
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Ingo Money, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Check cashing service
|
| Date Received |
2024-03-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-03-12
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5384133
|
2022-03-30
|
Unexpected or other fees
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Ingo Money, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Check cashing service
|
| Date Received |
2022-03-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-04-21
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4362002
|
2021-05-08
|
Problem with customer service
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Problem with customer service
|
| Timely |
Yes
|
| Company |
Ingo Money, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Check cashing service
|
| Date Received |
2021-05-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-08
|
| Complaint What Happened |
Ingo money, XXXX XXXX, serve acct # XXXX XXXX XXXX Porte acct # XXXX XXXX XXXX XXXX ( closed now ) Been using Ingo money for years paying 5 % and now refused to serve my account
|
| Consumer Consent Provided |
Consent provided
|
|
|
4417431
|
2021-05-30
|
Problem with customer service
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Problem with customer service
|
| Timely |
Yes
|
| Company |
Ingo Money, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Check cashing service
|
| Date Received |
2021-05-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-30
|
| Complaint What Happened |
After having cashed several checks with no problems over the course of a few months. Ingo decided With no just cause, that I was " possibly '' trying to cash fraudulent checks. They had no reason whatsoever to come up with this conclusion as the checks I did successfully cash were all valid checks, were never returned, and I never made any such attempt at commiting any so said fraudulent transaction. When I contacted their customer service as to why they came to this conclusion I was provided with no valid reason other than " just because we can ''. The company advertises a service in which they are either too scared to provide or for some other reason just don't provide.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4095394
|
2021-01-26
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Ingo Money, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Check cashing service
|
| Date Received |
2021-01-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-02-11
|
| Complaint What Happened |
I have the debit card XXXX XXXXXXXX XXXX debit card. I deposit my weekly job pay check in that card every week for 3 weeks, because I'm new in XXXX are and not have bank account until now. also this pass week " Friday XX/XX/2021 I Deposit my paycheck. The company the XXXX XXXX XXXX XXXX using INGO company for cash check. After I did all the step they talk me to write VOID in my check and sent a pic. They cash it already with the bank. But I still no relied my money. I call every day, they talk me something different every time I called. This is unjust that in the situation we are this company play with my money. company name : Ingo Money Customer Service. Ingo Meny Inc. XXXX XXXX XXXX, XXXX XXXX. XXXX, GA XXXX. Phone XXXX.
|
| Consumer Consent Provided |
Consent provided
|
|
|
12365618
|
2025-03-07
|
Problem with customer service
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Problem with customer service
|
| Timely |
Yes
|
| Company |
Ingo Money, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Check cashing service
|
| Date Received |
2025-03-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-03-07
|
|
