|
11806021
|
2025-01-28
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-01-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-28
|
|
|
10974365
|
2024-11-30
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-11-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-30
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7482291
|
2023-08-31
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2023-08-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-08-31
|
| Complaint What Happened |
I need to withdraw my USD money from blockchain.com They say that I can do it only by wire. OK. I don't mind. But when I follow their instructions to withdraw my money the process is being blocked on one place all the time. During several days I try to explain them that I can not finish withdrawal because something is blocking the process. But they send me by email the same instructions which I know already and which do not work. They do not call me or contact me to fix an issue. Just simply repeat the same email with withdrawal instructions. I don't know how to withdraw my money.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6597871
|
2023-02-21
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2023-02-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-21
|
| Complaint What Happened |
Blockchain.com stole my money On XX/XX/XXXX I received the equivalent today of {$200.00} in a blockchain account, sometime in XXXX there was an upgrade to Blockchain software that did not allow me to log in through my phone app. I opened another account and tried to move then funds to the new account and was not posible. One account under my email XXXX every time I go to the account I can see the balance but the account freezes and doesn't allow me to send, move exchange or whatever with the funds. I have written multiple correspondence but Blockchain.com has never attempted to fix the bug or correct the problem offering me vague answers about private wallets etc etc, without ever considering that I can not navigate in that account because it is not working properly.
On the second account that is under another email I have XXXX I was able to make some transfers but the last transfer done in XX/XX/XXXX it is stuck in " sending '' for already two weeks. again their answers are vague and never addressing how I can recoup the money or finalize the transfer. I have provided multiple screen shots and explanations and none off the two problems have been resolved. I get automated answers not answering my problem and my money is practically lost or stolen by Blockchain.com I have been willing to give them my passwords or phrases or anything they want just to recoup the money as I don't care about privacy after I recoup my money as I will transfer the funds to a reliable account in another place.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6960835
|
2023-05-10
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2023-05-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-23
|
| Complaint What Happened |
On XX/XX/XXXX I made several of my usual deposits to Blockchain.com. I was using these deposits to convert USD to Crypto on a regular basis. I purchased XXXX, XXXX, and XXXX. I have used this service at this point for several years with No issues from Me or the Company. Now I want to stress that I have never had a chargeback or funds issue on my account. I would consider myself a model customer. I purchased {$500.00} worth of crypto. As I was sending the crypto elsewhere in 5 transactions, ( my private wallet, Exchanges, Businesses etc ) my transactions appeared to be delayed at first. The Blockchain.com mobile app showed the Transactions as " Pending ''. I got onto chat with Support after an hour or so and was told the issue would be sent to another dept. and they would contact me through email. Well Hours went by and I kept contacting support and got the same story again and again. Then hours turned into days, so I started checking XXXX on them and found out around this same time many people were having the same issues where there money was locked up or " pending '' with non explanation. I saw people on XXXX XXXX that had {$500000.00} or XXXX XXXX ( {$180000.00} at the time ) tied up the same way. I kept contacting support and got the same BS answers each time. In XXXX of XXXX the Mobile App updated and now it shows " Manual Review '' on the transactions. So for 3 months it was complete XXXX saying Pending. Now for 5 more months I have contacted them over XXXX times and usually saved the transcripts. I saw other people got the same story of " moving issue to another dept ''. 8 months later I have NEVER been contacted once to be told why they are holding my money. I had no idea what to do until recently I did a search of what we can do specifically when Blockchain.com steals our money... I found a blog that showed me ConsumerFinance.gov. They send me promo emails about " Staking '' my funds there and they have stolen my funds outright. I have a live link where you can View the transactions and the subsequent value real time. The crypto is worth about {$750.00} right now. I created the " actual '' transactions and built a tool so others who have been victimized by them can share the same. People have lost there Homes over this.
Here is my portfolio : XXXX XXXX XXXX XXXX XXXXXXXX When I kept pushing support they mentioned verifying my account. I said I dont want it verified. i already verified ( XXXX ) years before. I wanted to close my account and get my money. I was told I couldnt close it until they were done. They STOLE my funds and have been doing it to several people apparently.
They took my whole paycheck. I am currently taking care of XXXX XXXX parent and a brother with XXXX XXXX. I was only trying to make small investments to improve their quality of life.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5946650
|
2022-09-03
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Foreign currency exchange
|
| Date Received |
2022-09-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-03
|
| Complaint What Happened |
I met a person on XXXX XXXX years ago. Then in XX/XX/2021 I started sending him some money for investment/ loan thru bitcoin. I sent over XXXX to him over a period of 6 months. He sent me a check for XXXX that was part of my investment back but the check bounced. I am speaking to this man via video chat and he lives in XXXX. I have his drivers license info and where he lives. He told me he used the money to buy a house for his mom. He is refusing to give me the money back.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6374992
|
2022-12-29
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2022-12-29
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-19
|
| Consumer Consent Provided |
N/A
|
|
|
5004912
|
2021-12-13
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2021-12-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-01-05
|
| Complaint What Happened |
bitcoin taken from acct without my permission. I even had two factor authorization at blockchain.com
|
| Consumer Consent Provided |
Consent provided
|
|
|
5041551
|
2021-12-26
|
Unauthorized transactions or other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unauthorized transactions or other transaction problem
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2021-12-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-01-05
|
| Complaint What Happened |
Long story short i began mining bitcoin in XXXX or XXXX let the computer mine by itself for years forgot all about it at the time bitcoin was worth les then XXXX cents i also had penny stocks and XXXX i also inevested with a mining pool had basket shares in somthing or another anyway i found out bitcoin was worth XXXX XXXX day XXXX or XXXX started trying to find my accounts this is where my story takes a twist i was fairly certain i was a being tracked monitored on all my cyber activity alot of crazy things a phone turning on by itself downloading things without a sim card things of that nature i was ready to throw in the towel and then i see online on XXXX i think about a address that was under constant attack by hackers for the last 3 years just so happens i have a receipt with that being my change address from a transactio i made in XXXX so i follow the protocall and file not 1 but 2 complaints with the fbi through the XXXX what a XXXX joke i call the fbi again haha my local sheriff ftc consumer protection you guys this is prior to XX/XX/XXXX last year back to my complaint a couple days later i read someone hacked the account again somewhere on XXXX then it was made public the government siezed the account and now 13 almost 14 months later i still have gotten no input from any agency i feel like my rights have been violated XXXX i should also mention it was XXXX bitcoin valued over a XXXX dollars at the time
|
| Consumer Consent Provided |
Consent provided
|
|
|
12219411
|
2025-02-27
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-02-27
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-02-27
|
|
|
12186427
|
2025-02-24
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-02-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-02-24
|
|
|
12610836
|
2025-03-22
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-03-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-03-22
|
|
|
12742652
|
2025-04-01
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-04-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-04-01
|
|
|
12814315
|
2025-04-04
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-04-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-04-04
|
|
