|
10948524
|
2024-11-27
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-11-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-27
|
|
|
11369796
|
2025-01-03
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2025-01-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-03
|
|
|
10751134
|
2024-11-11
|
Unexpected or other fees
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-11-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11094920
|
2024-12-10
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2024-12-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-10
|
|
|
7206979
|
2023-07-06
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2023-07-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-06
|
| Complaint What Happened |
This complaint is refer to my previous complaint filed with # XXXX. Which was closed without solution. However, I would like to get more help because of the unsatisfied reply from the company to this complaint.
Consumer Financial Protection Bureau Subject : Complaint to Crypto.com Dear Sir/Madam, I am writing in response to the letter I received from the Consumer Financial Protection Bureau ( CFPB ) regarding my complaint against Crypto.com. I appreciate the CFPB 's attention to this matter, but I must express my dissatisfaction with the response provided by Crypto.com, as it fails to address the gravity of the situation and the exceptional circumstances under which I authorized the transaction.
While I understand that blockchain transactions are designed to be immutable and irreversible, it is imperative that the CFPB recognizes the unique circumstances surrounding my case. I can not stress enough the fact that I authorized the transaction under duress, as I was subjected to persistent manipulation and undue pressure. These coercive tactics compromised my ability to make an informed decision and rendered my consent involuntary.
It is unacceptable for Crypto.com to hide behind the immutable nature of blockchain transactions and the lack of control over third-party digital wallets as a justification for their refusal to take any remedial action. The CFPB must hold Crypto.com accountable for their role in facilitating a transaction that occurred under such exploitative circumstances.
I demand that the CFPB conducts a thorough investigation into this matter, not only focusing on the transaction itself but also on the actions and responsibilities of Crypto.com. The CFPB must engage with Crypto.com and any other relevant entities to explore all possible avenues for rectification, recovery of the digital assets, and holding accountable those responsible for the coercion I endured.
I implore the CFPB to take a strong stance against such malpractices and to act in the best interest of consumers who fall victim to coercive tactics in the cryptocurrency space. It is essential that the CFPB ensures a fair and just resolution to this matter, considering the exceptional circumstances and the potential implications it may have for others who have faced or may face similar situations.
Enclosed with this letter, you will find copies of all supporting documentation I possess, including relevant correspondence, records, and any evidence that substantiates my claims. I trust that these materials will provide a comprehensive overview of the coercion I experienced and the urgency for the CFPB 's intervention in this case.
I expect a swift and decisive response from the CFPB, indicating your commitment to investigating and resolving this matter. The protection and well-being of consumers should be at the forefront of the CFPB 's mission, and I trust that you will fulfill your duty accordingly.
Thank you for your immediate attention to this matter. I eagerly await your response.
Sincerely, XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
5647618
|
2022-06-08
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2022-06-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-06-22
|
| Complaint What Happened |
They have had my money withheld and blocked without explanation for more than two weeks and they only ask me to wait. This situation has brought me many problems, delays in my usual payments, such as house, food, car, insurance.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10846318
|
2024-11-19
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-11-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-19
|
| Complaint What Happened |
I used Crypto.com to execute what I wanted to be a singular options trade which I intended to sell to close before expiry, but their app malfunctioned continuously, leading to significant financial losses. Specifically : My account balance and order history did not update after the trade, leading me to believe the trade hadnt gone through.
Therefore I did not know it was processed so I attempted to place additional trades, at which point it was still glitching and not presenting as if any of the orders had been processed.
As a result, I had unknowingly purchased multiple options contracts as they did not appear as notifications, or in my order history until later.
The lack of transparency and app dysfunctionality prevented me from placing the correct trade I would have initially even made.
It was glitching and shutting down on me as I tried to edit the advanced trading options for stop loss ; therefore when these poor trades with very low profit probability that I would never have chosen myself unknowingly went through- they all expired and I had no option even to close these multiple trades leading to tremendous losses.
There were many error messages like " contract not found '', " can not connect '' and " loading please wait where the circle spins around forever. '' At one point it was telling me I was putting in the wrong password even when it was correct. The entire situation was extremely strange and suspicious.
As a result, I lost {$1700.00} worth of XXXX, which I had used to fund these trades. I have made many attempts to contact Crypto.coms customer support on numerous platforms, and they have been beyond responsive and unhelpful : They ignore my detailed explanations and evidence ( screenshots provided ) and continue to ask me the same questions despite having just answered those questions, signifying that they are not even reading my messages.
They have refused to escalate the issue despite repeated requests.
They have not given me any details or information regarding what their " investigation '' entails.
They have wrongfully accused me of intentionally placing these trades, which anyone who holds shares of XXXX or knows anything about options trading would never make as they simply resulted in me losing over {$1700.00} within an hour. Obviously if I had intended to buy all of these options and known that all of them went through I would have followed them and sold them before expiry.
Why would anyone allow such a large amount of XXXX shares during such an intense XXXX rally to go into options that were negative and indicated losses to begin with and end up simply expiring worthless? They insulted my intelligence and tried to give me lessons on options trading as if I didn't know what I was doing when that was not at all the case as I have had experience trading options on other platforms since last summer. They also were trying to claim that " I wasn't able to log in because I was already logged in. '' That literally doesn't even make any sense. I obviously was logged in at the time I was chatting with them otherwise I couldn't be in the chat. It was literally as if they were saying anything and everything possible to pin this on me as if I had done something wrong when all I want is what is fair and rightfully mine because had their app not glitched this never would have happened. I am too experienced to let something like this happen of my own volition and I never bet so much money on options trades ever in the past as I don't even have the funds to cover that.
They seem to dismiss their responsibility for the platforms glitches, ignore all of my requests for transparency, clarity, updates, escalations, and actually speaking to a real human as I don't even know if these are bots I am speaking to.
They have 0 respect for my time and energy having had asked the same questions over and over despite giving them detailed and descriptive responses to the exact question time and again. I felt like I was in some sort of time warp.
Finally and most importantly I enacted my freedom of speech and posted on various platforms, seeking guidance and advice and warning potential investors that this is the kind of service that Crypto.com provides. This is my right as an American citizen and they deleted, reported, and flagged my posts. Each time I would post they would finally answer me in the chat after not answering me for hours, then when I would go back to the various platforms I wouldn't be able to find the posts anymore.
This especially doesn't seem right and I believe it should be investigated further. People have a right to know what they are getting themselves into.
Furthermore, upon my own review I have found that many people have had very similar issues with Crypto.com all along and that actually the amount of inquiries regarding this has spiked recently.
At one point my balance actually XXXX out entirely and there's a screenshot of that attached as well. I had a XXXX XXXX to see such a thing and nobody was even answering or acknowledging it and still haven't until today.
I believe Crypto.com may have violated their obligations to : Provide a functioning platform that would protect my assets.
Communicate promptly and effectively with customers.
Foster a community of transparency, honesty and respect by allowing me to speak out about something that was true and hiding it from others by removing my posts.
Safeguard customer funds, especially when technical errors occur that were not my fault and can be proven by my hard physical evidence of hundreds of screenshots and recordings to show how the app continues to malfunction over a day later.
Follow their own terms and conditions.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11007152
|
2024-12-03
|
Problem with a purchase shown on your statement
|
Credit card
|
|
| Tags |
Servicemember
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Credit card
|
| Sub Issue |
Card was charged for something you did not purchase with the card
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-12-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-03
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5219399
|
2022-02-14
|
Wrong amount charged or received
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Wrong amount charged or received
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2022-02-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-14
|
| Complaint What Happened |
When selling crypto on crypto.com I am not receiving the correct amount. There is an 8 % difference between the actual value of my crypto and the amount that is received when selling. I have tried to talk to there help team and they just give me a generic answer telling me that the price is correct. I have proof that they are not being truthful.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4627100
|
2021-08-13
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2021-08-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-09-15
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
On XX/XX/2021 I realized possible fraud on my Crypto.com account. You have to chat with the company and can not call them. No money had been removed when I first was in contact with the company and asked them to freeze the account. However the company was slow to react and a unknown person from a different country withdrew {$230.00} in three separate transactions. The company refused to payback my money even thought they claim to be FDIC secured. The company Blamed me for the fraud and refused to help. Pleas assist with recovering my money.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6399340
|
2023-01-05
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2023-01-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-05
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6975612
|
2023-05-14
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2023-05-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-14
|
| Complaint What Happened |
Due to Crypto.coms incompetence and inefficiency and ability to run their platform to the public as promised, my access to my own money is not available and I was not able to do business because of this and they cost me {$3000.00} in addition to the {$4100.00} which is mine to begin with for a total of {$7100.00} .I keep contacting them, and they keep giving me excuses as to why I cant have access to my own money and prevented me from doing business. Now I am at a loss because they can not do their jobs and make their platform work as promised to the public.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10161993
|
2024-09-18
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-09-18
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-18
|
| Consumer Consent Provided |
N/A
|
|
|
10094064
|
2024-09-11
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other service problem
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-09-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-11
|
| Complaint What Happened |
Crypto.com ran a promotion where if you upgraded one of their cards and added crypto to account, they will provide a rebate based on card level for purchase of XXXX products. Promotion can be viewed here XXXX XXXX XXXX
My wife and I both took part of the promotion and made purchases of {$5000.00} each at the XXXX store. The promotion stated that we would each receive a {$5000.00} refund 3 months from the XXXX end date ( XX/XX/year> ) which would mean we should have received refunds by XX/XX/year>. Neither of us received the promised refund. My wife and I have each reached out to support and they have not be able to provide any update. One support ticket has been open for over 60 days and the other open for over 40 days.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10131853
|
2024-09-15
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-09-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-15
|
| Complaint What Happened |
In XX/XX/2023, I was contacted by a representative of the scam company ( named XXXX ) through XXXX with the intention of engaging in legitimate trading activities. Initially, the company presented itself as a reputable and trustworthy entity, promising significant returns on investment through various financial instruments, including cryptocurrency trading.
Throughout our interactions, communication primarily took place via XXXX XXXX, being instructed I transferred totally XXXX XXXX and XXXX XXXX to the scam platforms. All the transactions were facilitated using Crypto.com and XXXX. These transactions were conducted with the expectation of receiving high returns on my investments.
However, my concerns began to escalate when communication disappeared. Despite numerous attempts to reach out to the company, there has been no response.
Matters took a concerning turn when I attempted to withdrawal the funds. Instead of facilitating these requests promptly, I encountered a series of excuses, unexplained delays, and requests to communicate with unfamiliar individuals purportedly responsible for facilitating deposits. This prolonged absence of contact and failure to address my concerns have left me deeply troubled and increasingly convinced of the possibility of fraudulent activity. I am gravely concerned about the status and security of my funds, as well as the integrity of the entities through which these transactions were conducted.
Feeling increasingly suspicious about these escalating demands, I expressed my concerns and requested a refund multiple times. However, instead of addressing my concerns, they simply banned my account, leaving me unable to access my funds.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10100440
|
2024-09-12
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-09-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-17
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10101976
|
2024-09-12
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-09-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-12
|
| Complaint What Happened |
Commencing on or about XXXX XX/XX/year>, I fell victim to XXXX multi-layered scam operations run by XXXX - XXXX which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to fraudulent investment firm ( XXXX ).
|
| Consumer Consent Provided |
Consent provided
|
|
|
10510003
|
2024-10-19
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-10-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-22
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4890823
|
2021-11-09
|
Wrong amount charged or received
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Wrong amount charged or received
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2021-11-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-11-09
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I invest in Crypto.com.
I bought a coin named Loopring ( LRC ) The value of the coin moved up and to XXXX $ Then I decided to sell XXXX of my total coins.
When I finish the transaction Crypto.com only paid for the transaction XXXX per coin.
This is a big discrepancy.
I contacted them, and show them a screenshot of their own chart.
They say that what is shown in the charts is only for reference in their app.
I also told them I double checked with other exchanges, and I use trading view at the time of the transaction.
And all of these point out to the my expected price.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7499390
|
2023-09-04
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2023-09-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-04
|
| Complaint What Happened |
Commencing on or around XX/XX/2022, I fell victim to multi-layered scam operations run by XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX XXXX from my Crypto.com account to fraudulent investment firm ( XXXX ).
|
| Consumer Consent Provided |
Consent provided
|
|
|
9965440
|
2024-08-29
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-08-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-29
|
|
|
8334359
|
2024-02-13
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-02-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-13
|
| Consumer Consent Provided |
Other
|
|
|
8161171
|
2024-01-16
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-01-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-16
|
| Complaint What Happened |
To whom it may concern, This is an important letter and requires your immediate attention. Please note that on XXXX XXXX XXXX I sent you a letter along with supportive documentation, asking for your assistance regarding a scam operation that I fell victim to.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9647014
|
2024-07-29
|
Wrong amount charged or received
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Wrong amount charged or received
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-07-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-07-29
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6924347
|
2023-05-03
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other service problem
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2023-05-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-18
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7575547
|
2023-09-19
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2023-09-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-19
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7887115
|
2023-11-21
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Trouble accessing funds in your mobile or digital wallet
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2023-11-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-21
|
| Complaint What Happened |
i began exchanging crypto currency through Crypto.com last month and the company has failed to keep my information updated, and is not giving me access to my funds.
after send crypto to my wallet, i deposited the funds into the Crypto.com card to use for purchases and was unable to order a physical card due to the address not being up to date.
On XX/XX/XXXX, i contacted Crpyto.com to request having my address updated so that i can order a new card and was asked for proof of identity, which i provided, and told it should've been updated within 24-48 hours. almost a month later, it still hasn't been updated and after several inquiries, they continue to tell me they are short staffed, apologize for the delay, and will have it fixed within 24-48 hours.
because of this, i am unable to access the funds in the crypto.com checking account or withdraw the money because of this.
i believe that by failing to keep account information up to date and not giving clients reasonable access to their funds this company is in violation of anti-money laundering regulations, Bank Secrecy Act, and other laws in place to protect consumers from unethical banking practices.
this company certainly needs to be investigated.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7508933
|
2023-09-06
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2023-09-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-07
|
| Complaint What Happened |
It was a platform name XXXX XXXX XXXX, that I was trading for almost 2 months took an amount of {$36000.00} on my bank account.They used crypto currencys platform too, and an app name XXXX and crypto.com.it was happened on XXXX to XX/XX/2023.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7810773
|
2023-11-07
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2023-11-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-07
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6939512
|
2023-05-07
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2023-05-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-07
|
| Complaint What Happened |
After I filed many complaints with contact @ Crypto.com only 8 days after my first transferred money into Crypto, but their reply is the same contract police officer. Which I did ( police report # XXXX ). The police officer as requested crypto to track the money back, but no action from Crypto. I made multiple wiring transfers from 3 banks to Cryptos bank XXXX XXXX XXXX. to my Cryptos wallet address XXXX ( Unique code XXXX ). Then I transfer the {$300000.00} ( multiple times ) to the scammers Crypto wallet address : XXXX. The scammer helped me to trade with XXXX XXXX XXXX downloaded in XXXX XXXX XXXX XXXX XXXX XXXX is scam App and it has been taken down by XXXX XXXX XXXX a few months later. The Crypto allows scammer to create wallet might break financial regulations. When I tried to transfer money out, I could not transfer any my money out but they asked me to transfer in $ XXXX ( 40 % of my total assets ) fresh money from my banks. I have contacted my banks in 8 days after the wiring transfer. After my bank requested Crypto to wire money back to me but not reply from Crypto.
The scammer contacted me via XXXX XXXX mobile phone XXXX XXXX XXXX XXXX XXXX ID : XXXX Scammers XXXX XXXX XXXX ( Mobile App ) maybe XXXX XXXX XXXX XXXX Stop : XXXX XXXX From my banks I transferred into the my crypto wallet ( address XXXX ) I transferred money to a scammer 's wallet ( address XXXX ) XXXX XXXX : WIRE OUTGOING to XXXX XXXX XXXX for XXXX XXXX XXXX {$3500.00} dated XX/XX/2022 {$6000.00} dated XX/XX/2022 {$10000.00} dated XX/XX/2022 XXXX XXXX : XX/XX/2022 XXXXXXXX WIRE OUTGOING {$260000.00} ( XXXX XXXX XXXX ) to XXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX : WIRE OUTGOING to XXXX XXXX XXXX for XXXX XXXX XXXX XXXX on XXXX XXXX, XXXX IRA XXXX XXXX XXXX XXXX XXXX IRA The complaint letter to Crypto as below : Dear Sir/Madam, I am writing to express my extreme dissatisfaction with the lack of assistance I have received from Crypto.com in resolving an issue that has resulted in a significant financial loss for me. As a first-time user, I entrusted Crypto.com with my hard-earned money, and I was shocked to find that I was allowed to transfer a large sum of {$300000.00} to unknown wallets without any verification or authentication process.
These transactions were clearly abnormal considering I am a new user, and I am appalled that Crypto.com allowed such a significant sum to be transferred without any security measures or authentication checks. I had assumed that Crypto.com would have adequate measures in place to prevent fraudulent transactions and protect its customers. However, I was deeply disappointed to discover that this was not the case.
Despite my repeated attempts to resolve this issue through your customer support channels, I have received no assistance or support whatsoever. This has caused me a great deal of frustration and emotional distress, and I feel that my trust in your company has been severely betrayed.
I demand that Crypto.com take immediate responsibility for this issue and provide me with a satisfactory resolution. This includes the following : 1. A detailed explanation of why such a significant transaction was allowed to take place without any verification or authentication process.
2 Dispute Resolution 2. A thorough investigation into the matter to identify the individual ( s ) responsible for the fraudulent transaction and hold them accountable.
3. A full refund of the amount transferred to the unknown wallets.
4. Compensation for the financial loss, emotional distress, and inconvenience caused by this issue.
5. A formal apology for the lack of assistance and support provided in resolving this issue.
If Crypto.com fails to take responsibility and provide a satisfactory resolution, I will have no choice but to escalate this matter to higher authorities and seek legal recourse. I will also make it my mission to share my negative experience with as many people as possible to warn them about the risks of dealing with Crypto.com.
I hope to receive a prompt response from Crypto.com and a satisfactory resolution to this issue.
Thank you for your attention to this matter.
Sincerely, XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
7202779
|
2023-07-05
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Foreign currency exchange
|
| Date Received |
2023-07-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-05
|
| Complaint What Happened |
I was exchanging with a company called XXXX XXXX That was recommended by the prrson that I was having a relationship online ( XXXX ) and after we started talking on XXXX and XXXX and when I found out the everything was a scam i had started to contacted all the financial institution involved with the transaccion to see if they can do any about it but all of them appointed to go to crypto.com and asked them to refund it me all the money but they refused to cooperated
|
| Consumer Consent Provided |
Consent provided
|
|
