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2810040
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2018-02-10
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Trouble during payment process
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Mortgage
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|
| Issue |
Trouble during payment process
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| Timely |
Yes
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| Company |
FIRST COMMUNITY MORTGAGE, INC.
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| Product |
Mortgage
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| Sub Product |
Conventional home mortgage
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| Date Received |
2018-02-10
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2018-02-10
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| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
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| Complaint What Happened |
Myself and my family are victims of Hurrican Irma in the Florida XXXX, My Insurance company was slow to pay and when they did all of the contractors are on a 6 month or more waiting list. I can do the repairs myself and elected to do ( it is my right in FL ) so as it would be over a year since the hurricane hit before our house would be repaired, which is unacceptable to me due to the presence of black mold in the house. I sent two checks to my mortgage company one for XXXX XXXX and another for XXXX XXXX a little while later, in which they assured me that they would send it back in draws. They applied the XXXX XXXX dollar check to my loan and then told me I would have to complete all repairs with my money before they would send me any of the XXXX XXXX and that I would have to submit receipts to get any of that. I asked them what would happen with the remainder should I complete the repairs below the amount paid by the insurance company and I did not get a clear answer, I get the feeling they are acting in bad faith and again plan to apply that remaining amount to my mortgage. Meanwhile I am scraping ever cent I can together, with each paycheck to try and repair this place. This is not fair and it is further victimizing people that have had their life devastate. My mortgage company goes by the name Human Mortgage but they are actually First Community Mortgage, the contact info I have for them is XXXX and I have to send emails attention XXXX to get the attention of my case manager.
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| Consumer Consent Provided |
Consent provided
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8111672
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2024-01-05
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Trouble during payment process
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Mortgage
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|
| Issue |
Trouble during payment process
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| Timely |
Yes
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| Company |
FIRST COMMUNITY MORTGAGE, INC.
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| Product |
Mortgage
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| Sub Issue |
Trying to communicate with the company to fix an issue while managing or servicing your loan
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| Sub Product |
Conventional home mortgage
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| Date Received |
2024-01-05
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2024-01-05
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| Complaint What Happened |
I closed on my loan and the payment amount for my first payment was significantly off. I'd tried to fix it with the company but it took too long and my payment was delayed as First Community Mortgage made a couple of the adjustments. It took SEVERAL calls from me as the consumer to get this correct probably resulting in about 10-20 hours worth of effort to get everything squared away and accurate. None of the time was reimbursed and again - I was at risk for their mistake.
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| Consumer Consent Provided |
Consent provided
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4505197
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2021-06-30
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Trouble during payment process
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Mortgage
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|
| Issue |
Trouble during payment process
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| Timely |
Yes
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| Company |
FIRST COMMUNITY MORTGAGE, INC.
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| Product |
Mortgage
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| Sub Product |
Conventional home mortgage
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| Date Received |
2021-06-30
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2021-06-30
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| Complaint What Happened |
We closed on loan in XX/XX/XXXX with First Community Mortgage , Inc ( FCM ), c/o XXXX XXXX XXXX ( XXXX ) - XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, IL XXXX Made first payment of {$2000.00} on XX/XX/XXXX - Withdrawn from our bank account on XX/XX/XXXX. XXXX Loan was transferred to new servicer effective XX/XX/XXXX.
Got a letter in the mail dated XXXX XX/XX/XXXX from new servicer stating our 'mortgage payment which was due on XX/XX/XXXX was seventeen days late. ' New servicer received escrow, but not initial payment of {$2000.00} Contacted previous servicer ( FCM ) multiple times on the matter, to have {$2000.00} transferred to new servicer ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ).
Have been informed of the following when we called.
XXXX Not sure why funds are being held. ( XX/XX/XXXX ).
XXXX Funds are being held because payment was made too early.
* Payment will be sent out within THIRTY days. ( XX/XX/XXXX ).
* Payment has been wire transferred, give it seven to ten business days ( XX/XX/XXXX ).
* Will fill out form to escalate problem for it to be researched as funds were not transferred ( XX/XX/XXXX ).
It has been over sixty days and funds have not been refunded/transferred.
Please direct accordingly.
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| Consumer Consent Provided |
Consent provided
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8111822
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2024-01-05
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Trouble during payment process
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Mortgage
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|
| Issue |
Trouble during payment process
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| Timely |
Yes
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| Company |
FIRST COMMUNITY MORTGAGE, INC.
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| Product |
Mortgage
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| Sub Issue |
Trying to communicate with the company to fix an issue while managing or servicing your loan
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| Sub Product |
Conventional home mortgage
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| Date Received |
2024-01-05
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2024-01-05
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| Complaint What Happened |
I called FCM as I was attempting to get placed on Bi-weekly payments. I'd waited to submit payment since I'd prepaid my mortgage to be sure that I could enroll... There was an issue enrolling in bi-weekly payments & I've got some late fees that I still disagree with.
I placed a payment with the person on the phone on XX/XX/2024 to be current and was told to call in XXXX for the next payment to process - unbeknownst to me- the payment being as large as it was, bounced in my account. The funds are there. They payment bounced on XX/XX/2024 with no notification being sent to ANY of my communication devices - email, phone, text, ie. I received a generic call ( see attached for transcript ) on XX/XX/2024. Seeing as in the past - these have sometimes been sent by mistake, I ignored it. I've logged in to pay my next months bill only to find the payment has bounced AND I've been accessed a late fee- this will involve me again going through a phone call to work with the agent to get my loan current & I've been dinged on my Credit as they've already processed a late payment on my Credit History.
How would I have known!?
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| Consumer Consent Provided |
Consent provided
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7148102
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2023-06-21
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Trouble during payment process
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Mortgage
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| Tags |
Servicemember
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| Issue |
Trouble during payment process
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| Timely |
Yes
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| Company |
FIRST COMMUNITY MORTGAGE, INC.
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| Product |
Mortgage
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| Sub Product |
VA mortgage
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| Date Received |
2023-06-21
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2023-06-21
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| Consumer Consent Provided |
Consent not provided
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5340196
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2022-03-18
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Trouble during payment process
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Mortgage
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|
| Issue |
Trouble during payment process
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| Timely |
Yes
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| Company |
FIRST COMMUNITY MORTGAGE, INC.
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| Product |
Mortgage
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| Sub Product |
Conventional home mortgage
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| Date Received |
2022-03-18
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2022-04-05
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| Complaint What Happened |
I have a mortgage on my home held by First Community Mortgage. An escrow account was originally established for taxes and insurance. In early XXXX, I requested that the insurance obligation be removed from the escrow account and that lender permit me to make insurance payments directly. This was approved by the lender in XXXX, XXXX. I was advised at that time that the lender will be performing an escrow analysis and that the monthly amount required to be paid towards my monthly escrow would be reduced to remove the amount attributable to insurance ( approximately {$450.00} per month ) but that I needed to continue to pay this amount until the analysis was complete. In XXXX, XXXX, after not hearing anything from the lender, I contacted them again and requested an analysis review and a reduction so that I did not have to continue paying an amount for insurance. I was advised that the analysis would not be done until XXXX, XXXX. In the meantime, I continued to pay the excess of {$450.00} per month into my escrow account for the remainder of XXXX. In XXXX, XXXX, after not receiving an escrow analysis, I once again reached out to the lender and requested an escrow analysis. They acknowledged that their account reflected that the approval of the removal of insurance from escrow was approved in XXXX, XXXX and they did not know why an analysis was not immediately done when the insurance was removed. I was informed that the analysis would be requested and that I should have a response in approximately two weeks. Again, I was informed that in the meantime, I would have to continue to the entire escrow amount which included the portion for the insurance of approximately {$450.00} ( even though I had an escrow balance at this time with over a {$4000.00} surplus ). On XX/XX/XXXX, I contacted the lender again and they informed me that the analysis was not completed, that it should be coming sometime in XXXX, XXXX and again that I had to continue to pay the additional {$450.00}. After questioning them further, they advised that I would receive a refund of the surplus currently in the account. They advised that once the analysis was approved, I would have to continue to pay the surplus for approximately 2 months as it took time for they system to update.
If I did not pay the amount including the insurance escrow, I could be charged a late fee. They confirmed that the refund of the surplus would not include the additional months required to be paid after the analysis was approved and that had to be done in the future by requesting another analysis. I asked to immediately speak to a supervisor and asked why it was taking so long ( almost a year at this time ) for the lender to do a simple analysis. She looked at my account and advised that an analysis stop had been placed on my account and she could not advise why but that I had to speak with customer service. The analysis stop prevented them from performing an analysis on my account. Customer service could also not advise why a stop had been placed on my account. I have never been late on a payment. He told me he had good news ; that the stop had been removed and that they could now move forward with an analysis.
He also informed me that my loan was due to be sold and that they would try to finalize the analysis before the transfer of the loan. They could not guarantee that it would be accomplished and that I would not have to continue to pay the surplus escrow amount to the new lender. While on the phone with them on hold, I noted the provisions of XXXX relating to escrow agreements and the requirements under c ( ii ) which place limits on the amounts that could be charged during the life of an escrow account as well as section ( 3 ) relating to requirements for escrow account analysis to be conducted annually. My lender has been charging me and continues to charge me an extra {$450.00} a month for services they are not providing and have not provided in over a year relating to my escrow account and has cause me tremendous financial stress since I have in effect had to pay for my insurance twice each year ( once to the lender and once to the insurance company ).
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| Consumer Consent Provided |
Consent provided
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4645626
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2021-08-19
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Trouble during payment process
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Mortgage
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| Tags |
Servicemember
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| Issue |
Trouble during payment process
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| Timely |
Yes
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| Company |
FIRST COMMUNITY MORTGAGE, INC.
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| Product |
Mortgage
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| Sub Product |
Conventional home mortgage
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| Date Received |
2021-08-19
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2021-08-19
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| Company Public Response |
Company believes the complaint provided an opportunity to answer consumer's questions
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| Complaint What Happened |
Overall closing went well for me, however during the transfer to another mortgage lender the company refused to take my payment before the servicing was transferred and then proceeded to expedite my transfer, thus terminating my account and canceling my payment.
On XX/XX/XXXX I received a letter that the servicing of my mortgage load is being transferred and would be effective coming XX/XX/2021. And that I was to pay the the other company starting on XXXX XXXX. The letter clearly states " First Community Mortgage , Inc. ( " Present Servicer '' ), is now collecting your payments and will stop accepting payments received from you after XX/XX/2021. Y '' which is then followed by " ... ( " New Servicer '' ), and will begin accepting payments on or after XX/XX/2021. '' This would indicate that I could pay my bill early this month through FCM ( First Community Mortgage ) and not have to deal with the hassle of trying to pay a bill on the day that my service is transferred over on the XXXX of XXXX to the new mortgage company.
I attempted to pay my bill on the on the XXXX of XXXX. I received a confirmation email that the one time draft activation had occurred. However I received a call from a restricted number on the afternoon of the XXXX of XXXX from a man who said his name was XXXX that my payment did not go through. I asked what the reason was and he wouldn't really give me an answer of what happened but did let me know that he would put in the comments of the tracking of this payment that I had been called. I checked with my bank and I had the appropriate funds for the payment so I went back to the FCM dashboard to see that " Loan removed due to release '' had occurred on the XXXX of XXXX. This is a full 13 days early to the transfer that was listed on the letter I received on the XXXX of XXXX. I attempted to call the customer service line and the person I spoke to was very kind but unable to do anything and said there was no history of my attempted payment and that I had already been transferred. I voiced my concerns there however there is nothing they were able to do.
This complete negligence regarding abiding to transfer dates they previously provided consumers is deplorable and unacceptable business practice for any company.
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| Consumer Consent Provided |
Consent provided
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