|
11414525
|
2025-01-07
|
Closing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Can't close your account
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-07
|
|
|
7365854
|
2023-08-08
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Savings account
|
| Date Received |
2023-08-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-08-08
|
| Complaint What Happened |
On XX/XX/2023, I opened two ( 2 ) savings account with Axos Bank. I made two ( 2 ) transfers of {$8500.00} each from my mother 's external account at XXXX XXXX into the savings account at Axos Bank.
On XX/XX/XXXX, I received a notification that my savings account are Axos Bank were being locked because they do not authorize external transfers from third-party accounts. I reached out to them via email, and Axos Bank advised me that the originating external third-party bank account needed to recall the two ( 2 ) {$8500.00} transfers.
My mother reached out to XXXX XXXX, and XXXX XXXX immediately initiated the transfer recalls.
On or about XX/XX/XXXX, Axos Bank only returned one ( 1 ) transfer of {$8500.00}, and then told me they had not received the second transfer recall.
XXXX XXXX advised that they indeed sent two transfer recalls, and provided me with a trace number.
On XX/XX/XXXX, Axos Bank again said they had not received the second transfer recall. I provided them with the XXXX XXXX trace number, and Axos Bank stated they will " review it. '' It has been over two ( 2 ) weeks now and Axos Bank has stopped communicating with me, my savings account holding {$12000.00} remains locked and I have no ability to access my funds.
Axos Bank has been ignoring my requests to return the second transfer recall.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6073787
|
2022-10-11
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2022-10-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-10-11
|
| Complaint What Happened |
Axos bank has frozen out account without any explanation other than we don't meet their requirements. I have tried multiple times to find out when my funds will be released back to me. They froze our account on XX/XX/2022 without any warning or explanation. They would not unfreeze the account so I could wire funds out. They stated our funds would be sent via check within 3 to 5 business days. I called again today on XX/XX/2022 since we are over 10 calendar days since they froze the account. I have requested a manager to call me back 4 times now and no one will return my calls or emails. The representative based out of XXXX stated the same thing that its in management and no answer of when my funds will be made available to me. I can not pay bills, buy food, pay for medical expenses for my XXXX daughter or my wife and son 's needs. I have no resolution from the bank they simply are holding my money.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5505759
|
2022-04-27
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2022-04-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-04-27
|
| Complaint What Happened |
Hello, In XXXX of 2021 I applied for a credit card loan through a used car company " XXXX XXXX XXXX ''. I approved the company to pull my credit report one time yet I had 4 hard inquiries pulled within the same few days by the dealership. When I complained they said that all 4 would be reported and affect my score as if only one was pulled. Now, many months later when I am looking into buying my first house, the 4 hard inquiries are still affecting my score. Please advise on how to reduce these 4 back to 1.
On XX/XX/XXXX the same thing happened. Can we fix the two to equal just one in XXXX also?
XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX Axos Bank - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX Thank you greatly, XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
10309693
|
2024-10-01
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2024-10-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-01
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7000432
|
2023-05-19
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Other banking product or service
|
| Date Received |
2023-05-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-19
|
| Complaint What Happened |
I opened an online account with Axos Bank depositing {$200000.00} on XX/XX/23 to a money market account.
On XX/XX/23 I entered a secure message asking why my balance wasn't showing up yet. I followed up that secure message on XX/XX/23 asking for a reply. I never got a reply.
On XX/XX/23 I sent another secure message with 3 screenshots. The screenshots show that two account with the same account number were showing on the website. Both showed XXXX balance. They also showed that there was an available balance once selected, but didn't show on the main screen. On XX/XX/23 I got a reply saying the balances were showing up now, but did not address the issue of two accounts, with the same account number, showing up. I replied on XX/XX/23 asking did you see the screenshots and why are there 2 accounts showing? They replied on XX/XX/23 stating they had forwarded this to the appropriate department and you will receive an update on your concern within 24-48 hours.
On XX/XX/23 I sent wire transfer request, per the pdf instructions to XXXX. I almost immediately received a reply that they no longer accepted these requests via email and that I need to upload the document in the secure area of their website. When I tried to upload the document as they described, neither account showed up in the " from account '' drop box to initiate the wire transfer. I called the support line on XX/XX/23 and was told that I needed to submit an online request for help. I told them that 17 days ago I was told they would fix the previous issue in 24-48 hours and that their online requests aren't timely. The representative then put me on hold and when he came back he told me that he had forwarded the request on to a separate department to get fixed.
Bottom line is that they aren't fixing things and I can not get my money out.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10394520
|
2024-10-09
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Mortgage
|
| Sub Issue |
Delays in the application process
|
| Sub Product |
Home equity loan or line of credit (HELOC)
|
| Date Received |
2024-10-09
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-22
|
| Consumer Consent Provided |
N/A
|
|
|
3666589
|
2020-05-24
|
Problem caused by your funds being low
|
Checking or savings account
|
|
| Issue |
Problem caused by your funds being low
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Non-sufficient funds and associated fees
|
| Sub Product |
Checking account
|
| Date Received |
2020-05-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-05-24
|
| Consumer Consent Provided |
Other
|
|
|
3646124
|
2020-05-11
|
Unexpected or other fees
|
Credit card or prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Credit card or prepaid card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2020-05-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-05-11
|
| Complaint What Happened |
I agreed to have my 2018 tax return sent to an Emerald Card XXXX XXXX XXXX XXXX. The bank that owns the Emerald card is Axos Bank. I was convinced by XXXX XXXX XXXX XXXX that this was the quickest best way for me the customer. However, none of the fees were explained to me so I was not happy with this arrangement in 2018. I took all of the money off the card and the account has been closed for over a year. When the IRS tried to send my stimulus check to that account the payment should have been rejected but Emerald Card did not reject the payment, they held my money. After a week of checking the IRS website waiting for it to be rejected back to the IRS, I called Emerald Bank. The customer service representative told me that her department didn't handle these rejections and when i asked to be transferred she told me that she didn't even know how to transfer me or reach that department. Once again they coerce me into taking another/new Emerald card stating that this solution would be faster than trying to reach whatever department would have rejected the payment since she didn't know how to even reach this department. The new card arrives and the automated system can't activate the card because the information doesn't match what's in the computer ( presumably the old account info that is closed ). At this point I've called Emerald Bank and XXXX XXXX XXXX XXXX six times over the last two weeks and have spent no less than 8 hours on the phone, most of that time on hold, and many times nobody ever answered. I'm writing this complaint while currently on hold with them. I've been on the phone over 1 1/2 hours, first customer rep explained several times how the IRS works after I explained to him several times that we are a week past that problem. XXXX XXXX XXXX XXXXEmerald card already has my money from the IRS, I'm trying to get it from them. Their pamphlet ( in really fine print at the bottom ) says the only way I can get my money with no fees ( remember I did not ask nor did I want my stimulus check to go to them ) was a one-time ACH electronic transfer. There is NO button or link on their website for this option. Asked to speak to a supervisor, phone rang for 15 minutes and then it just stopped ringing and nobody ever picked. This company is either completely incompetent to handle peoples money or they are purposely being dishonest/disingenuous for their own gain. ( 1 hour 40 minutes, Emerald just hung up on me ) Either way, incompetent or dishonest, doesn't matter. this company should never be allowed to touch anyone 's money.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10880955
|
2024-11-21
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-21
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-21
|
| Consumer Consent Provided |
N/A
|
|
|
10860473
|
2024-11-18
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-18
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-18
|
| Consumer Consent Provided |
N/A
|
|
|
10789842
|
2024-11-13
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-13
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-13
|
| Consumer Consent Provided |
N/A
|
|
|
4267201
|
2021-04-01
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2021-04-01
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-04-02
|
| Consumer Consent Provided |
N/A
|
|
|
3710237
|
2020-06-22
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2020-06-22
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-06-22
|
| Consumer Consent Provided |
N/A
|
|
|
9779257
|
2024-08-09
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2024-08-09
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-23
|
| Consumer Consent Provided |
N/A
|
|
|
8033712
|
2023-12-20
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2023-12-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-12-20
|
| Complaint What Happened |
For TWO MONTHS I have been attempting to gain access to {$100.00} that was never credited to my account and is not earning money in a managed portfolio. Below is Axos Bank 's response to my XXXX complaint. The refuse to credit my account or give a timeline for when my funds will be available. The last transaction I made in this account was on XX/XX/XXXX and they STILL have not resolved this. They have unapologetically stolen {$100.00} from me.
" The discrepancy between the value of total deposits displayed in your online portal and the data contained in the statements is due to a balance display issue in your online portal. The total deposits made via XXXX into the XXXX XXXX account ending in XXXX, is in the amount of {$3000.00} as opposed to the incorrect {$2900.00} reflected in your account online per your supplied screenshot. Below this page is a record of all XXXX deposits received and processed accordingly in our system. We have escalated this matter to our technology department for investigation and resolution. A time frame is unable to be provided as to when the issue will be resolved by our tech team, however, a member of our team will reach out to you as soon as possible upon any available updates. '' DATE DESCRIPTION AMOUNT SOURCE XX/XX/XXXX XXXX XXXX XXXX # XXXX 6 DAYS {$120.00} XXXX XX/XX/XXXX XXXX XXXX XXXX # XXXX 6 DAYS {$130.00} XXXX XX/XX/XXXX XXXX XXXX XXXX # XXXX 6 DAYS {$90.00} XXXX XX/XX/XXXX XXXX XXXX XXXX # XXXX 6 DAYS {$100.00} XXXX XX/XX/XXXX XXXX XXXX XXXX # XXXX 6 DAYS {$120.00} XXXX XX/XX/XXXX XXXX XXXX XXXX # XXXX 6 DAYS {$100.00} XXXX XX/XX/XXXX XXXX XXXX XXXX # XXXX 6 DAYS {$90.00} XXXX XX/XX/XXXX XXXX XXXX XXXX # XXXX 6 DAYS {$160.00} XXXX XX/XX/XXXX XXXX XXXX XXXX # XXXX 6 DAYS {$130.00} XXXX XX/XX/XXXX XXXX XXXX XXXX # XXXX 6 DAYS {$100.00} XXXX XX/XX/XXXX XXXX XXXX XXXX # XXXX 6 DAYS {$1900.00} XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
9999296
|
2024-09-03
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
Savings account
|
| Date Received |
2024-09-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-03
|
| Complaint What Happened |
I opened this account with the promise that I would be receiving XXXX % interest no matter what my balance would be. They lowered my interest rate to XXXX % without any notice. I dont believe this is the way Banks should do business.
My funds have been tied up in this account since XX/XX/year> and I have not been able to gain access to them at all due to, scheduled Maintenance on my account.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7024050
|
2023-05-24
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Didn't receive terms that were advertised
|
| Sub Product |
Checking account
|
| Date Received |
2023-05-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-24
|
| Complaint What Happened |
On XX/XX/23 I opened an Axos Bank account due to a promotion saying I can receive {$100.00} from the bank by fulfilling specific requirements, including a direct deposit. After fulfilling these requirements and waiting for several months, I reached out to the bank only to find out that they are not honoring their advertised promotion because they failed to properly apply the bonus 'code ' to my account. I am filing a complaint because whether or not the promotional code was applied correctly, I fulfilled the requirements for the bonus as spelled out in the terms and conditions, and I would not have opened the account or fulfilled those specific conditions had it not been for the promotion.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9993128
|
2024-09-02
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Savings account
|
| Date Received |
2024-09-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-02
|
| Complaint What Happened |
I have been in the process of transferring funds from my UFB Direct account into another account that I own. For exactly XXXX days now UFB Direct is telling me that my account is undergoing maintenance But they wont tell me why and wont let me gain access to my money. I have over {$2000.00} being held hostage for XXXX days now and I am being told that I may need to wait another two days. This is unacceptable.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8176057
|
2024-01-19
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2024-01-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-19
|
| Complaint What Happened |
I called my bank Axos Bank to fix a dispute from XXXX XXXX in which the funds were withdrawn from my account but XXXX did not disbursed the funds to the receiver. The receiving bank refused the funds. XXXX owes me a refund but did not provide it to me. I tried contacting XXXX several times but hard to get a hold of a rep and calls got disconnected. I contacted Axos bank to try to resolve the dispute and I was discouraged by the reps helping me on initiating a dispute. I was told is no many ways to go back to XXXX and to solve it there that the bank would not do anything in these type of cases and was not a good idea. I was upset and surprised. I told the reps that if they did not solve my dispute or started the dispute that I would file a complaint.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8253086
|
2024-01-30
|
Problem with a purchase shown on your statement
|
Credit card
|
|
| Tags |
Older American
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Credit card
|
| Sub Issue |
Credit card company isn't resolving a dispute about a purchase on your statement
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-01-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-30
|
| Complaint What Happened |
On XX/XX/ I ordered fruits from a farmer using an announcement or advertising in XXXX. A few days passed ( XXXX ) and no delivery of fruits then I go to my bank application ( Axos Bank ) and blocked my Debit card and check my statement, still processing it, and send a fraudulent transaction to the bank account. Then reading the transaction shows a company named " XXXX XXXX' dealing in households merchandise as the payee of my purchase of fruits. Immediately I claimed as fraudulent transaction and still processing the transaction. I wrote an email to XXXX requesting more information about the transaction resulting in blocking my email as today denying me the access and information requested. No products or fruit delivered at all. XXXX charge {$20.00} for nothings. My bank Axos keeps demanding to resolve the issue with the vendor but I am keep telling I couldn't find a way to contact the vendor.
I am a.client of the bank for 13 years
|
| Consumer Consent Provided |
Consent provided
|
|
|
4322740
|
2021-04-23
|
False statements or representation
|
Debt collection
|
|
| Issue |
False statements or representation
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Debt collection
|
| Sub Issue |
Attempted to collect wrong amount
|
| Sub Product |
Mortgage debt
|
| Date Received |
2021-04-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-04-23
|
| Complaint What Happened |
I got my house mortgage from Axos Bank, loan payment was {$2900.00}, the bank reached out to us on XX/XX/XXXX to inform us that we don't have insurance for the property, and they are going to purchase the insurance for us unless we prove we already have the insurance, which we responded at the same month with all documents to prove we already have all insurance required, and they responded to confirm that we are all good. However, the bank still increased our payment on XX/XX/XXXX and indicated that we don't have the insurance. On XXXX, we called the bank and indicated that they charged the wrong amount since we already have the insurance required. Even we know we are overcharged, we still made the payment to avoid any potential late fees, and the most strange thing is the adjusted our payment on XX/XX/XXXX then change it back again on XX/XX/XXXX and after then. At the same time, due to this issue, we requested the bank to run a diagnosis on our account, and all of a sudden they realized that they over charged us over the whole year, and sent us a {$2800.00} check on XX/XX/XXXX. However, they still charge us the same amount of mortgage payment monthly and indicate we don't have the insurance. At this point, I don't even know what's the actual amount of payment we suppose to make, and they don't even have a phone number for the right department to solve this issue, we know we are clearly over charged and we still have to make payment to avoid the potential late fees.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10410325
|
2024-10-10
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
Savings account
|
| Date Received |
2024-10-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-10
|
| Complaint What Happened |
XXXX XXXX XXXX XXXX Cinnamon XXXX XXXX XXXX, FL XXXX XX/XX/XXXX UFB Direct Re : Immediate Request for Account Statements Account # XXXX Dear UFB Direct : I am writing regarding your representatives refusal to provide me with my most recent account statements for my closed account, # XXXX, unless I pay an alleged debt. This refusal violates my rights under federal banking laws, including the Fair Credit Reporting Act ( FCRA ), the Fair Debt Collection Practices Act ( FDCPA ), the Fair Credit Billing Act ( FCBA ), and the Electronic Signatures in Global and National Commerce Act ( E-Sign Act ).
I was informed that my request for statements, made via email and verified on XX/XX/XXXX, was approved. However, today I was misinformed that my request was denied, and I will not receive my statements unless I pay the alleged debt. This is deceptive and in violation of my rights.
UFB reported negative information to XXXX XXXX about the alleged debt in XXXX which removed due to ufb direct no being able to verify debt was owed by me Fair Credit Billing Act ( FCBA ) : The FCBA mandates that creditors, including banks, provide accurate and timely billing statements, especially when there are disputes related to the account. UFB Directs refusal to provide these statements obstructs my ability to verify charges or discrepancies on my account. Under 15 U.S.C. 1666 ( a ), I have a right to access my billing records and dispute any inaccuracies within a specified time. Denying me access to these records is a violation of the FCBA.
Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ) Violations : 1. Denial of Statements : Refusing to provide my account statements makes it impossible for me to verify or dispute any alleged debt. The FCRA guarantees my right to access this information, especially after your previous negative report to XXXX in XXXX, which was removed due to UFBs failure to verify the debt.
2. Failure to Provide Information : Under the FDCPA ( 15 U.S.C. 1692g ), debt collectors and creditors must provide verification of debts. Failing to provide my statements, which are key to understanding the alleged debt, is a direct violation.
Electronic Signatures in Global and National Commerce Act ( E-Sign Act ) : I explicitly consented to receive electronic account statements in compliance with the E-Sign Act. Your refusal to send these statements electronically after confirming my identity and approving the request violates the E-Sign Act. Misleading me into believing the request was approved only to retract it later shows bad faith.
Breach of Contract : As per our banking agreement, UFB Direct is contractually obligated to provide access to my account statements, regardless of the accounts status. By withholding these statements, UFB Direct is in breach of this contract.
Relevant Case Law : Amason v. Citibank, N.A., 233 F. Supp. 3d 1221 ( N.D. Ala. 2017 ) : The court ruled that failure to provide account statements constitutes a violation of federal law, particularly under the FCRA.
Clark v. Capital Credit & Collection Services , Inc., 460 F.3d 1162 ( 9th Cir. 2006 ) : This case highlights that withholding necessary information for debt verification is a violation of the FDCPA.
In re Seafirst Sec. Litig., 907 F. Supp. 1281 ( W.D. Wash. 1995 ) : The court ruled that withholding key information from a customer is grounds for legal action, supporting claims under the FCBA.
Conclusion : I demand that UFB Direct immediately send me the most recent account statement or all XXXX statements via email as previously approved. If electronic delivery is not possible, then send statements in response to of this cfpb complaint Immediately Failure to comply within 7 days will result in further action, including complaints to the Consumer Financial Protection Bureau ( CFPB ) and potential legal claims for violations of the FCBA, FCRA, FDCPA, E-Sign Act, and breach of contract.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6352915
|
2022-12-22
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Can't close your account
|
| Sub Product |
Savings account
|
| Date Received |
2022-12-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-12-22
|
| Complaint What Happened |
I started to try and close my account on XX/XX/22 by sending a secure email via Axos online Business secure message portal. I received a response telling me I need to complete a transfer or a wire. There is no where on the website where these actions can be performed so I called. Each time I am redirected to phone representatives who tell me I have to use the secure message portal. When I explain the problem with the portal I am told someone will send me a message and no one ever does. I am at my wits end and can not access my funds.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6251264
|
2022-11-25
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2022-11-25
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-28
|
| Consumer Consent Provided |
N/A
|
|
|
6804184
|
2023-04-06
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Unable to open an account
|
| Sub Product |
Checking account
|
| Date Received |
2023-04-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-06
|
| Consumer Consent Provided |
Consent not provided
|
|
|
9653731
|
2024-07-29
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Mortgage
|
| Sub Issue |
Delays in the application process
|
| Sub Product |
Home equity loan or line of credit (HELOC)
|
| Date Received |
2024-07-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-07-29
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6799267
|
2023-04-05
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Unable to open an account
|
| Sub Product |
Savings account
|
| Date Received |
2023-04-05
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-05
|
| Consumer Consent Provided |
N/A
|
|
|
6481464
|
2023-01-24
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Credit inquiries on your report that you don't recognize
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-01-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-24
|
| Complaint What Happened |
Axos Bank placed an inquiry on my credit after the sales rep for auto refinancing was explicitly told that I was not interested if there would be a credit inquiry because I am currently house hunting.
The sales person assured me no inquiry would be done and it was done without my approval.
Now Axos will not respond or answer phones.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4387055
|
2021-05-14
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Didn't receive terms that were advertised
|
| Sub Product |
Savings account
|
| Date Received |
2021-05-14
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-18
|
| Consumer Consent Provided |
N/A
|
|
|
4375617
|
2021-05-13
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
AXOS FINANCIAL, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Didn't receive terms that were advertised
|
| Sub Product |
Savings account
|
| Date Received |
2021-05-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-13
|
| Complaint What Happened |
I opened a savings account with Axos Bank a few weeks ago. They had and still have an advertised interest rate for this type of account of 0.61 % APY. In a matter of days they dropped my rate to 0.15 % APY but they are still advertising the same 0.61 % rate on their website and the internet.
Today is XX/XX/XXXX. I contacted the bank to ask about this and they were aware that their website listed a different interest rate than they were paying me. They said it is a variable interest rate account and it was at the managers discretion that they dropped the rate. Yet they still advertise the higher rate. They would do nothing to address this concern that I raised. I feel they are falsely advertising a higher rate that they initially pay for a few days then do a bait and switch and drop the rate down -- as a means of luring new customers to their bank. The decrease is substantial and way lower than what competitor banks are charging at the same time which today was in the 0.40 % and higher range.
They had no market basis for their significant drop in rates and still promote the higher rate.
|
| Consumer Consent Provided |
Consent provided
|
|
