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6453862
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2023-01-18
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Money was not available when promised
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Money transfer, virtual currency, or money service
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|
| Issue |
Money was not available when promised
|
| Timely |
No
|
| Company |
West Realm Shires Services Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
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| Date Received |
2023-01-18
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| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-18
|
| Complaint What Happened |
I believe West Realm Shires Services, dba FTX.US is in violation of the Electronic Funds Transfer Act ( EFTA ) by failing to make funds available to me by the disclosed date of availability. FTX is holding cash funds that belong to me, without communicating in any way when they will return my funds. These funds comprised over half of my families life-savings. As a young family with two children under 3, I can not express how significant of an impact this is. This is my girls ' college funds.
I withdrew from my cash account balance via the FTX.US app, via one ACH transaction of {$11000.00} to be sent to my bank account at XXXXXXXX XXXX, following the FTX.US guidelines, instructions and terms of service on XX/XX/2022 ( three days prior to FTX.US declaring bankruptcy on XX/XX/XXXX ). At the time, FTX.US openly stated on their official website and XXXX page that withdrawals were fully operational and processing. At the same time, there are numerous reports of others successfully withdrawing from their FTX.US accounts, both before and after my withdrawals.
These are funds that belong to me, were being held in a custodial arrangement on my behalf, and were withdrawn PRIOR to bankruptcy, fully within the Terms of Service of FTX.US. Per my account on both the FTX.US app, the funds were removed from my account. In addition, I received confirmation on the website, the app, and via FTX.US support directly that my ACHs were being sent. Further, I was told the transactions were in process, past the point of modifying or in any way, and that they would arrive in 3-5 days. I have yet to receive my funds.
The FTX.US terms of service clearly state that my U.S. Dollar account balances would be held for my benefit at XXXX XXXX ; Your FTX.US Account allows you to hold and transfer US dollars which are held by FTX.US for your benefit at XXXX XXXXTo the extent you hold USD XXXX balances ( and such balances are not held in stablecoins or other investments ), those XXXX balances are held in customer XXXX accounts at FDIC-insured banks ( XXXX XXXXor customers of the FTX.USas of XX/XX/2022 ). I have reached out multiple times, to multiple contacts FTX.US and I have yet to receive any response at all from any of these parties.
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| Consumer Consent Provided |
Consent provided
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|
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5822537
|
2022-07-29
|
Managing, opening, or closing your mobile wallet account
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Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
West Realm Shires Services Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
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| Date Received |
2022-07-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-29
|
| Complaint What Happened |
On XX/XX/2022, XXXXXXXX XXXX I attempted to withdraw XXXX XXXX from my XXXX account. The XXXX was not transferred as requested. I attempted to contact XXXX via the support ticket protocol several times they were nonresponsive ( XXXX withdrawal missing # XXXX XXXX withdrawal ).
At XX/XX/2022, XXXX XXXX I filed a second support ticket ( Missing Deposit / Missing With Drawal # XXXX ). On XX/XX/2022 @ XXXX XXXX I received the following response : Hello Your withdrawal attempt on your account has triggered a review for potential fraud. While we investigate this all withdrawals on your account have been disabled.
In order to help us with this investigation please can you send us : 1. A selfie ( a photo of yourself ) - The photo must show you holding both your ID and a hand written piece of paper that displays " XXXX Verification '' along with the current date.
Once we review the information you submit, please note we may ask for additional information as we carry out our investigation.
We apologize for any inconvenience this investigation may cause you and we hope to get this matter resolved as swiftly as possible.
Best, XXXX On XX/XX/2022, XXXX XXXX I complied with the requested information. Since my response XXXX has been non responsive.
On XX/XX/2022, XXXXXXXX XXXX I filed an additional support ticket ( Missing Deposit / Missing With Drawal # XXXX ) I attemped to make a deposit & subsequent withdrawal yesterday. I was told that my withdrawals have been blocked due to a fraud invistiuagation. I was ask to send addtional verifcation of my identity yesterday. I complied with the request. Support has been non-responsive ... ... .. See attached the requested information ......
Uploaded XXXX XX/XX/2022, XXXX XXXX XXXX is still non-responsive .....
Subsequent attempts to file a support ticket resulted in the following message : You are not allowed open more support tickets right now.
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| Consumer Consent Provided |
Consent provided
|
|
|
6223343
|
2022-11-20
|
Fraud or scam
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Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Fraud or scam
|
| Timely |
No
|
| Company |
West Realm Shires Services Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2022-11-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-12-12
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| Complaint What Happened |
I did XXXX ACH transfers from my bank XXXX Checking on XX/XX/XXXX, XXXX, and XXXX to FTX.US XXXX. Turns out, the company was a fraud and filed for bankruptcy on XX/XX/XXXX and then FTX.US claims it got hacked but there is wide suspicion it was an inside job. Please, please, can these ACH transfers be reversed? FTX.US has a XXXX day withdrawal lock after ACH deposit so I was never able to get my money out before the exchange was shut down. Can my ACH deposits to FTX.US be reversed?
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| Consumer Consent Provided |
Consent provided
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5758689
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2022-07-11
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Fraud or scam
|
Money transfer, virtual currency, or money service
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|
| Tags |
Older American
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| Issue |
Fraud or scam
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| Timely |
Yes
|
| Company |
West Realm Shires Services Inc.
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| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
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| Date Received |
2022-07-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-27
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| Complaint What Happened |
Over two years ago I put money into FTX.US, a crypto exchange site.
The amount put in was {$10000.00}.
Some money was put into bitcoins, etc.
Over {$9000.00} remained in their interest-bearing money market that exceeded the yield elsewhere.
It had additional security through the 'XXXX XXXXXXXX ' app.
The app ( XXXX ) stopped working and I immediately notified FTX.US about one hundred times or more.
These communications were through their site only. No other way to make contact.
Two years, or more, later I still can not access my account, nor do I know if my XXXX money is gone or if my crypto is gone.
Please, investigate this. This money is most important to me now.
Thank you very much, XXXX XXXX
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| Consumer Consent Provided |
Consent provided
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