11606954
|
2025-01-21
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2025-01-21
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-21
|
|
11755778
|
2025-01-24
|
Closing an account
|
Checking or savings account
|
|
Tags |
Older American
|
Issue |
Closing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Can't close your account
|
Sub Product |
Savings account
|
Date Received |
2025-01-24
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-24
|
|
11456484
|
2025-01-09
|
Opening an account
|
Checking or savings account
|
|
Issue |
Opening an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Didn't receive terms that were advertised
|
Sub Product |
Checking account
|
Date Received |
2025-01-09
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-09
|
|
11150250
|
2024-12-13
|
Opening an account
|
Checking or savings account
|
|
Issue |
Opening an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Didn't receive terms that were advertised
|
Sub Product |
Checking account
|
Date Received |
2024-12-13
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-13
|
|
6708134
|
2023-03-16
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Checking account
|
Date Received |
2023-03-16
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-03-16
|
Consumer Consent Provided |
Consent not provided
|
|
7234696
|
2023-07-12
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Problem with renewal
|
Sub Product |
CD (Certificate of Deposit)
|
Date Received |
2023-07-12
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-07-12
|
Complaint What Happened |
I opened a CD with First Horizon Bank on XX/XX/XXXX and deposited {$10000.00}. It had a period of XXXX months.
First Horizon automatically renewed my CD without telling me last month, XX/XX/XXXX. They gave me a low interest rate of 0.03 %.
They say that if I withdraw now, I have to pay an early withdrawal penalty. I think this is unfair, since they didn't tell me they were going to renew the CD or give me a choice.
|
Consumer Consent Provided |
Consent provided
|
|
6145796
|
2022-10-29
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Checking account
|
Date Received |
2022-10-29
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-10-29
|
Consumer Consent Provided |
Consent not provided
|
|
5693356
|
2022-06-21
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Fee problem
|
Sub Product |
Savings account
|
Date Received |
2022-06-21
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-06-21
|
Consumer Consent Provided |
Consent not provided
|
|
4153466
|
2021-02-20
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
Tags |
Servicemember
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Credit reporting, credit repair services, or other personal consumer reports
|
Sub Issue |
Information is missing that should be on the report
|
Sub Product |
Credit reporting
|
Date Received |
2021-02-20
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-02-20
|
Complaint What Happened |
Upon checking my 3 credit reports I discovered the fallowing wrongs : a ) one mortgage loan ( with XXXX XXXX that was paid off in 2019 is missing from the reports.
b ) on two of my reports I am shown an address where I never lived.
Suspiciously, this address is in my neighborhood, on the same street where I live, but at a different number.
c ) the same wrong address shows up on my deceased spouse credit reports.
As I am going though probate, and I am the personal representative appointed by court, I checked his reports and I discovered the same wrongs on his reports.
d ) the mortgage loan from XXXX XXXX, is reported bizarrely, on the credit reports.
Must mention that I was stationed away from home due to military obligations and dealt with fraud and wrongs created by XXXX XXXX, and not only, since 2019!
|
Consumer Consent Provided |
Consent provided
|
|
4647253
|
2021-08-18
|
Trouble during payment process
|
Mortgage
|
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Conventional home mortgage
|
Date Received |
2021-08-18
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-08-19
|
Consumer Consent Provided |
N/A
|
|
5506183
|
2022-04-27
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
Issue |
Problem with a lender or other company charging your account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Transaction was not authorized
|
Sub Product |
Checking account
|
Date Received |
2022-04-27
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-04-27
|
Complaint What Happened |
We bank at First Horizon bank, previously Iberiabank.
We mailed a check # XXXX to our pest control company for {$110.00} The check cleared written to an unknown individual for {$8800.00} Called bank immediately, advised the issue, they looked at the check, saw 4 different handwritings, called it " check washing '' and was told the account is compromised and should open a new account immediately, which we complied and request a return of funds.
Tried to file a police report. In order to file one, we need to know where the check is presented. It's been over 45 days, bank has not provided any information or refund to this point other than ....
From the bank...
" We are only able to provide the XXXX XXXX XXXX XXXX and that was identified as XXXX XXXX XXXX.
I understand that law enforcement is asking for the location of the deposit so they can route the client to the correct jurisdiction and that is why on alteration claims we have the client file a Mail Theft Report in lieu of a police report. A Mail Theft Report can file with the United States Inspection Service at XXXX.
The client would need to tell the Agent where he mailed the check and the address of the Intended Payee it is presumed the check was stolen in transit and altered to the name on the check. '' We filed a postal complaint on XX/XX/XXXX, USPS Reference XXXX Bank response to date is nothing, no updates what so ever since first reported the first week in XXXX.
Our business is having trouble maintaining cash flow and may result in our demise. Before calling an attorney, the news or posting on social media, I am relieved to see there are protection boards like CFPB that can assist with out getting others involved. I am hopeful to obtain status and refund as soon as possible to ensure a healthy business operation. I simply can not understand why when we give an employee a check, the bank calls us to qualify the presenter. This check clearly had multiple handwritings and if anyone looked at the electronic pictures of our other checks, they would clearly see the handwriting is not inline with the handwriting on every other check in our decade of business. This is a tremendous disappointment in the safety and security processes of our banking system.
|
Consumer Consent Provided |
Consent provided
|
|
10387474
|
2024-10-08
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Banking errors
|
Sub Product |
Checking account
|
Date Received |
2024-10-08
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-10-08
|
Consumer Consent Provided |
Consent not provided
|
|
3864216
|
2020-09-23
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Checking account
|
Date Received |
2020-09-23
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-09-24
|
Consumer Consent Provided |
N/A
|
|
10807720
|
2024-11-16
|
Managing an account
|
Checking or savings account
|
|
Tags |
Servicemember
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Banking errors
|
Sub Product |
Checking account
|
Date Received |
2024-11-16
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-11-16
|
Consumer Consent Provided |
Consent not provided
|
|
3885248
|
2020-10-07
|
Opening an account
|
Checking or savings account
|
|
Issue |
Opening an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Didn't receive terms that were advertised
|
Sub Product |
Checking account
|
Date Received |
2020-10-07
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-10-07
|
Complaint What Happened |
Opened a XXXX checking account on XXXX with terms of a {$400.00} bonus if opened with {$200.00} and receiving a direct deposit within 60 days. Opening deposit was made for {$200.00} and direct deposit was recieved on XX/XX/XXXX. Bonus only paid {$200.00} on XXXX.
I contacted the company via secure message and was told that I had a {$200.00} promo had been applied, not the {$400.00}. There was no {$200.00} offer, only a {$400.00}.
|
Consumer Consent Provided |
Consent provided
|
|
8330154
|
2024-02-13
|
Opening an account
|
Checking or savings account
|
|
Issue |
Opening an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Didn't receive terms that were advertised
|
Sub Product |
Checking account
|
Date Received |
2024-02-13
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-02-13
|
Complaint What Happened |
Banker not starting an application to open a Small Business checking account even when presented with all required documents as listed on their website. On Tuesday XX/XX/24 walked into the XXXX XXXX XXXX branch inquired what was needed to open a small business checking account. The banker proceeded to ask pre qualification questions along with taking down my social security # and EIN # for business, When I mentioned one client paid through XXXX. She said we don't do XXXX and a second time we don't do XXXX, my response was they can pay via a wire transfer if needed. My other income was from a local University. On Tuesday XX/XX/24 I submitted an email with 7 attachments ( 2 Business Bank statement, EIN letter, Florida articles of incorporation, My Florida ID ). Then on XX/XX/24 I received a phone call on my cell from the same Banker asking for copies of all my contracts with my customers, still nothing starting the process. A comment the Banker made on the phone " we don't open accounts just for anyone ' along with the style and tone of all her questions on asking about my personal Bank balances seemed very arbitrary and after having other friends open business accounts at the same branch didn't receive the same level of scrutiny. Only difference would be that my friends were not of XXXX.
|
Consumer Consent Provided |
Consent provided
|
|
3064909
|
2018-11-03
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Credit reporting, credit repair services, or other personal consumer reports
|
Sub Issue |
Information belongs to someone else
|
Sub Product |
Credit reporting
|
Date Received |
2018-11-03
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-11-03
|
Complaint What Happened |
I was checking my credit report i've seen a lot of hard inquiries, on my report which i did not make on my own. I think they may have been fraudulent, i want them to be removed as soon as possible. Thank you. XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
|
Consumer Consent Provided |
Consent provided
|
|
10691521
|
2024-11-05
|
Opening an account
|
Checking or savings account
|
|
Issue |
Opening an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Didn't receive terms that were advertised
|
Sub Product |
Checking account
|
Date Received |
2024-11-05
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-11-05
|
Consumer Consent Provided |
N/A
|
|
21205
|
2012-02-07
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Conventional fixed mortgage
|
Date Received |
2012-02-07
|
Submitted Via |
Referral
|
Company Response |
Closed without relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2012-02-07
|
Consumer Consent Provided |
N/A
|
|
187872
|
2012-11-09
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Home equity loan or line of credit
|
Date Received |
2012-11-09
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2012-11-19
|
Consumer Consent Provided |
N/A
|
|
10158347
|
2024-09-18
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
Issue |
Applying for a mortgage or refinancing an existing mortgage
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Issue |
Confusing or misleading advertising or marketing
|
Sub Product |
Conventional home mortgage
|
Date Received |
2024-09-18
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-09-18
|
Consumer Consent Provided |
N/A
|
|
10043293
|
2024-09-06
|
Opening an account
|
Checking or savings account
|
|
Issue |
Opening an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Didn't receive terms that were advertised
|
Sub Product |
Checking account
|
Date Received |
2024-09-06
|
Submitted Via |
Phone
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-09-06
|
Consumer Consent Provided |
N/A
|
|
485040
|
2013-08-07
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Home equity loan or line of credit
|
Date Received |
2013-08-07
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2013-08-09
|
Consumer Consent Provided |
N/A
|
|
356221
|
2013-03-18
|
Other
|
Mortgage
|
|
Issue |
Other
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Other mortgage
|
Date Received |
2013-03-18
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2013-03-20
|
Consumer Consent Provided |
N/A
|
|
3959146
|
2020-11-17
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Problem accessing account
|
Sub Product |
Checking account
|
Date Received |
2020-11-17
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-11-17
|
Consumer Consent Provided |
Consent not provided
|
|
7634567
|
2023-10-03
|
Trouble during payment process
|
Mortgage
|
|
Tags |
Older American
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Issue |
Escrow, taxes, or insurance
|
Sub Product |
Conventional home mortgage
|
Date Received |
2023-10-03
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-10-03
|
Complaint What Happened |
This company still insists, even after a complaint, on making me pay for a month 's worth of insurance from XXXX of 2023, even though I have insurance in full force now and there were no claim events in the month of XXXX. I was physically unable to get flood insurance due to the changes brought about by XXXX XXXX. I was cancelled by my old flood insurance because I filed a claim they did not pay, and the new insurance company required a 30 day period between my old policy expiring and theirs taking effect. I have performed responsibly and done all I can do, yet First Horizon insists I still have to pay them for flood insurance to cover a month already in the past. This is outrageous, and I will take them to small claims court if I have to. There are special circumstances in the state of FL that precluded me from having continuous flood coverage, but there is no harm and no foul due to the lapse as my flood coverage is fully in force now. I will not pay their extortion for this insurance.
|
Consumer Consent Provided |
Consent provided
|
|
7567875
|
2023-09-18
|
Trouble during payment process
|
Mortgage
|
|
Tags |
Older American
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Issue |
Escrow, taxes, or insurance
|
Sub Product |
Conventional home mortgage
|
Date Received |
2023-09-18
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-09-18
|
Complaint What Happened |
The subject property of my mortgage was affected by XXXX XXXX last year. As a result of my having to hire lawyers to fight my flood insurance carrier to make them pay what was due to me, they cancelled my policy. I filed a complaint with the State of FL, and by the time they got around to working with the claim ( and finding they were not doing anything to fix it ), I had no choice but to apply for a new policy. The new company 's policy is to start new insurance a month after the lapse of the old, so there is a gap in my flood coverage. However, we are now past that gap, with no claims activity or issues, so I have flood insurance in place meeting the mortgage company 's requirements. Flood insurance did not pay me more than the premiums I paid for it after this Category XXXX hurricane and XXXX XXXX storm surge, which probably won't happen again in my lifetime, so requiring flood insurance is abusive by my mortgage company in the first place, but now, since there was a gap that affects them not one bit since we're past the date that would have been a problem, they're trying to extort an abusive amount of money from me to cover the month that has already passed!
|
Consumer Consent Provided |
Consent provided
|
|
10137094
|
2024-09-16
|
Trouble during payment process
|
Mortgage
|
|
Tags |
Older American
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Issue |
Escrow, taxes, or insurance
|
Sub Product |
Home equity loan or line of credit (HELOC)
|
Date Received |
2024-09-16
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-09-16
|
Consumer Consent Provided |
N/A
|
|
10065888
|
2024-09-09
|
Incorrect information on your report
|
Mortgage
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Issue |
Account status incorrect
|
Sub Product |
Conventional home mortgage
|
Date Received |
2024-09-09
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-09-09
|
Consumer Consent Provided |
Consent not provided
|
|
10762609
|
2024-11-11
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Banking errors
|
Sub Product |
Checking account
|
Date Received |
2024-11-11
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-11-11
|
Consumer Consent Provided |
Consent not provided
|
|
10762355
|
2024-11-11
|
Managing an account
|
Checking or savings account
|
|
Tags |
Servicemember
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Banking errors
|
Sub Product |
Checking account
|
Date Received |
2024-11-11
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-11-11
|
Consumer Consent Provided |
Consent not provided
|
|