11442440
|
2025-01-08
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Checking or savings account
|
Sub Issue |
Problem accessing account
|
Sub Product |
Other banking product or service
|
Date Received |
2025-01-08
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-08
|
|
11751803
|
2025-01-24
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
Issue |
Money was not available when promised
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-01-24
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-24
|
|
11636226
|
2025-01-18
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
Issue |
Money was not available when promised
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-01-18
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
|
11587750
|
2025-01-20
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-01-20
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-20
|
|
11635102
|
2025-01-18
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-01-18
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
|
11194478
|
2024-12-17
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2024-12-17
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-17
|
|
11394585
|
2025-01-07
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Checking or savings account
|
Sub Issue |
Problem accessing account
|
Sub Product |
Other banking product or service
|
Date Received |
2025-01-07
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-07
|
|
11321886
|
2024-12-30
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Information belongs to someone else
|
Sub Product |
Credit reporting
|
Date Received |
2024-12-30
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-31
|
Consumer Consent Provided |
N/A
|
|
11338014
|
2024-12-31
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
Issue |
Trouble accessing funds in your mobile or digital wallet
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2024-12-31
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-31
|
|
11496394
|
2025-01-13
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-01-13
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-13
|
|
11434586
|
2025-01-08
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
Tags |
Older American
|
Issue |
Money was not available when promised
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-01-08
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-08
|
|
11894820
|
2025-02-02
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other service problem
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-02-02
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-02-02
|
|
11298335
|
2024-12-27
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2024-12-27
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-27
|
|
11238126
|
2024-12-21
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2024-12-21
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-21
|
|
11385359
|
2025-01-05
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Checking account
|
Date Received |
2025-01-05
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-05
|
|
11262036
|
2024-12-25
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2024-12-25
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-25
|
|
11294301
|
2024-12-27
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2024-12-27
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-27
|
|
11412836
|
2025-01-07
|
Managing an account
|
Checking or savings account
|
|
Tags |
Older American
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Other banking product or service
|
Date Received |
2025-01-07
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-07
|
|
11267992
|
2024-12-24
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Checking or savings account
|
Sub Issue |
Problem accessing account
|
Sub Product |
Other banking product or service
|
Date Received |
2024-12-24
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-24
|
|
11404719
|
2025-01-06
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other service problem
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-01-06
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-06
|
|
11159228
|
2024-12-14
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2024-12-14
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-14
|
|
10884508
|
2024-11-21
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Other banking product or service
|
Date Received |
2024-11-21
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-11-21
|
Complaint What Happened |
I have a robinhood invest account not a spending account. They suspended that XXXX with no warning or explanation. My investment account was restricted. Can't transfer in or out any of legitimate funds. It's not that their unsettled or anything. It under a review for a reason they won't tell me. I've been transferring funds to akd from the account daily with no issues and them reaping the benefits of the fees they collect each time. Now I wake maoe a few trades and end up loosing and now my accounts restricted. At this point close the account as I requested and just transfer my funds out. I no longer have faith in a bank that won't explain reasons for closing an account. It's feels shady. Now they're saying it can take 4 days. When I have bills due or rent upcoming. I asked for a waiver for late fees since I never initiated this review and the agent just imkept ignoring my request until she hung up on me. Extremely irritated this cam happen with a Bank in a XXXX where they can just take yoye money hut allow yoy to trade under the same while under restriction. Feels like they just wan na close the account and keep thr funds which I feel is illegal. Those were verified funds from my paycheck.
|
Consumer Consent Provided |
Consent provided
|
|
11322715
|
2024-12-30
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2024-12-30
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-30
|
|
11214621
|
2024-12-19
|
Unauthorized transactions or other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Unauthorized transactions or other transaction problem
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2024-12-19
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-19
|
|
11280934
|
2024-12-26
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Other banking product or service
|
Date Received |
2024-12-26
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-26
|
|
11224837
|
2024-12-20
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Checking or savings account
|
Sub Issue |
Funds not handled or disbursed as instructed
|
Sub Product |
Other banking product or service
|
Date Received |
2024-12-20
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-20
|
|
11210479
|
2024-12-19
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
Issue |
Money was not available when promised
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Domestic (US) money transfer
|
Date Received |
2024-12-19
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-19
|
|
11219970
|
2024-12-19
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other service problem
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2024-12-19
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-19
|
|
11202286
|
2024-12-18
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Other banking product or service
|
Date Received |
2024-12-18
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-18
|
|
11441685
|
2025-01-09
|
Managing an account
|
Checking or savings account
|
|
Tags |
Older American
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Checking account
|
Date Received |
2025-01-09
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-09
|
|
11144541
|
2024-12-13
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
ROBINHOOD MARKETS INC.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2024-12-13
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-18
|
|