| Capabilities Statement Link |
-
|
| Phone Number |
520-370-6680
|
| Fax Number |
650-535-0033
|
| E-mail Address |
xhammond@magellansolutionsusa.com
|
| WWW Page |
www.magellanGSA.com
|
| E-Commerce Website |
https://www.magellansolutionsusa.com/
|
| Contact Person |
XERXES HAMMOND
|
| County Code (3 digit) |
009
|
| Congressional District |
08
|
| Metropolitan Statistical Area |
4900
|
| CAGE Code |
6ZVT5
|
| Year Established |
2013
|
| Accepts Government Credit Card |
Yes
|
| Legal Structure |
Subchapter S Corporation
|
| Ownership and Self-Certifications |
Asian Pacific American, Other Minority Owned, Self-Certified Small Disadvantaged Business, Service-Disabled Veteran, Veteran
|
| Business Development Servicing Office |
SOUTH FLORIDA DISTRICT OFFICE (SBA office code 0455)
|
| Capabilities Narrative |
Magellan Solutions USA (MSUSA) is a consultant and outsourcing solutions service provider. MSUSA provides a wide variety of applications in Human Resource Management, Back Office/Call Center Support and BPO Connection Services.
|
| Special Equipment/Materials |
1500 Employee Capacity, CRM System, PBX System, Skills Based Routing, IVR, Dynamic Call Blending, Automatic Call Distribution System, Call/Agent Reporting, PaBX/Dialer Software, Call Recording, Payroll System,
|
| Business Type Percentages |
Service (100 %)
|
| Keywords |
consultant, outsourcing, insourcing, human resource, BPO support, back office support, call center, inbound calls, outbound calls, data entry, data processing, IT support, IT maintenance, IT administration, technical support, help desk, customer service, transcription, claims processing, data encoding, telemarketing, surveys, healthcare administration, healthcare telecom triage, answering service
|
| Quality Assurance Standards |
ISO-9000 Series
|
| Electronic Data Interchange capable |
-
|
Current Principals
SBA Federal Certifications
| HUBZone Certified |
No |
| Women Owned Certified |
No |
| Women Owned Pending |
No |
| Economically Disadvantaged Women Owned Certified |
No |
| Economically Disadvantaged Women Owned Pending |
No |
| Veteran-Owned Small Business Certified |
No |
| Veteran-Owned Small Business Joint Venture |
No |
| Service-Disabled Veteran-Owned Small Business Certified |
Yes |
| Service-Disabled Veteran-Owned Small Business Joint Venture |
No |
| Service-Disabled Veteran-Owned Small Business Certification Date |
2022-02-09 |
| Service-Disabled Veteran-Owned Small Business Certification Expiration Date |
2027-02-09 |
Bonding Levels
| Description |
Construction Bonding Level (per contract) |
| Level |
$0 |
|
| Description |
Construction Bonding Level (aggregate) |
| Level |
$0 |
|
| Description |
Service Bonding Level (per contract) |
| Level |
$0 |
|
| Description |
Service Bonding Level (aggregate) |
| Level |
$0 |
|
NAICS Codes with Size Determinations by NAICS
| Primary |
Yes |
| Code |
561422 |
| NAICS Code's Description |
Telemarketing Bureaus and Other contact Centers |
| Small |
Yes |
|
| Code |
541612 |
| NAICS Code's Description |
Human Resources Consulting Services |
| Small |
Yes |
|
| Code |
541930 |
| NAICS Code's Description |
Translation and Interpretation Services |
| Small |
Yes |
|
| Code |
561320 |
| NAICS Code's Description |
Temporary Help Services |
| Small |
Yes |
|
| Code |
561330 |
| NAICS Code's Description |
Professional Employer Organizations |
| Small |
Yes |
|
| Code |
561410 |
| NAICS Code's Description |
Document Preparation Services |
| Small |
Yes |
|
| Code |
561421 |
| NAICS Code's Description |
Telephone Answering Services |
| Small |
Yes |
|
| Code |
561440 |
| NAICS Code's Description |
Collection Agencies |
| Small |
Yes |
|
Export Profile (Trade Mission Online)
| Exporter |
Yes |
| Export Business Activities |
Service(s), Consultant, Other |
| Exporting to |
Philippines |
| Desired Export Business Relationships |
Other (Please explain below) |
| Description of Export Objective(s) |
Business Process Outsourcing and Human Capital Insourcing |
|
