|
11419869
|
2025-01-07
|
Problem with a company's investigation into an existing problem
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Problem with a company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2025-01-07
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-10
|
|
|
11112198
|
2024-12-11
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
No
|
| Company |
Happy Money, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-12-11
|
| Submitted Via |
Web
|
| Company Response |
Untimely response
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4546438
|
2021-07-15
|
Getting the loan
|
Payday loan, title loan, or personal loan
|
|
| Tags |
Servicemember
|
| Issue |
Getting the loan
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Installment loan
|
| Date Received |
2021-07-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-07-15
|
| Complaint What Happened |
On or about XX/XX/2021 I applied for a debt consolidation loan with Payoff.com. They initially offered me a rate of 6.65 % for 36 months on a {$40000.00} loan which is their lowest rate for this term and amount. This loan was meant to pay off some existing obligations - thus the debt consolidation. I have an 800+ credit score, and an income in the top 5 % nationally ; furthermore, I have an impeccable record of paying my obligations on time. Per their requests, I submitted W2, Paystubs, and other related documents ; however, they declined my loan request, on the basis that I had a hard inquiry on my credit report. This inquiry was associated with me shopping around with my current lender to see how they compared to Payoff.com 's offer.
I believe that they are redlining me and effectively denying me credit that would otherwise be available, because I chose to exercise my right to shop around with their competitors. I believe that their actions are in violation of Fair Credit Reporting Act, and beyond the scope of Truth In Lending Act, by not disclosing that such inquiry could have adverse impact. Their actions are anti-competitive and hypocritical to their stated mission.
I contact them via email and phone on XX/XX/2021 with regards to this situation and their supervisors and team leads only read me jargonesque filled responses and did not try to help nor did they provide a positive adjudication even though the facts would warrant otherwise.
What these people are doing is illegal and should be investigated. I kindly request that an investigation be initiated. I am sure there are thousands of other impacted consumers nationally.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7144497
|
2023-06-20
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-06-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-20
|
| Complaint What Happened |
This company has used and shared my private information with other companies which caused more than one inquiry on my credit report this company is in complete violation of the fair credit report and act they did not receive consent written consent from me to obtain my credit report or to share my personal information with other companies I clearly requested my credit report and seen that this company was on there as an inquiry I reached out to the company to see if they can remove and delete the items that they placed on my credit report unlawfully the company has not responded in no way while disputing with another company that was an inquiry on my credit file this company has admitted that the same company shared my information with them and that is how they in turn put it in XXXX on my account both of these companies had no permissible purpos.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10792814
|
2024-11-15
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Payday loan debt
|
| Date Received |
2024-11-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-15
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3027725
|
2018-09-24
|
Problem when making payments
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Problem when making payments
|
| Timely |
No
|
| Company |
Happy Money, Inc.
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Installment loan
|
| Date Received |
2018-09-24
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-10-01
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
10408081
|
2024-10-11
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
No
|
| Company |
Happy Money, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-10-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5942578
|
2022-09-01
|
Problem when making payments
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Problem when making payments
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Personal line of credit
|
| Date Received |
2022-09-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-01
|
| Complaint What Happened |
Happy Money ( PAYOFF loans ) issued me a loan which they make it difficult to make final payments and caused my account to incur additional interest. They will not issue a 30 day payoff which does not appear to cause additional interest except for the fact that their website does not allow me to make the last smaller payment to close out my account. My account shows past due even though I made a large payment in excess of the actual amount due a week before the due date.
When I attempted to make my last payment, Happy Money does not allow to make a small payment and only allows for the regular monthly payment. My options from the website are to over pay hundreds of dollars or contact them to setup the payment. This again causes increased interest to my account.
The first time I reached out to the company I received a response that they are closed for 2 days due to a company outing. More interest.
When they got back to me the payment could not be scheduled for a few more days. More interest.
All of this extra interest might be a small amount but they are doing this to multiple customers. I found this out by looking at social media and found others complaining of my same situation. This makes me feel that it's done on purpose to increase profits.
I have included 2 screenshots. One shows that I made a large payment but yet the website still says I'm past due. The second shows that I'm unable to pay the {$81.00} balance. The {$81.00} has additional interest because I was unable to pay using the website but they do not provide a statement that shows this.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8663862
|
2024-04-01
|
Struggling to pay your loan
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Struggling to pay your loan
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Installment loan
|
| Date Received |
2024-04-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-04-01
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7413506
|
2023-08-16
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Tags |
Servicemember
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-08-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-08-16
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5998398
|
2022-09-20
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2022-09-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-20
|
| Consumer Consent Provided |
Consent not provided
|
|
|
8062026
|
2023-12-26
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-12-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-12-26
|
| Consumer Consent Provided |
Consent not provided
|
|
|
9294592
|
2024-06-20
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Account information incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-06-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-06-20
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6159330
|
2022-11-02
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2022-11-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-02
|
| Complaint What Happened |
I opened this account on XX/XX/XXXX, and made on-time automatically withdrawn payments every month. The monthly payment amount of {$600.00} was automatically deducted from my account every XXXX of the month with no issues. When I called the company on XX/XX/XXXX to pay off the account, my monthly payment had not been received and did not reflect on the balance of my account. The representative, XXXX XXXX who is pictured in the email from the company, informed me that my payment had not yet been received from my bank. She could not give me a payoff amount that included that XX/XX/XXXX payment as being received and applied to my account. She suggested that I stop payment on the auto draft with my bank, otherwise, it would take 4-6 weeks for me to receive a refund of my payment. The payoff amount did not reflect my XXXX payment. The payoff amount was calculated to include the full amount due prior to my XXXX payment to close my account.
I set up an automatic payment with Happy Money , Inc. representative, XXXX XXXX, to be deducted from my account on XX/XX/XXXX in the amount of {$13000.00}. I received an email confirmation of this amount with the statement that this amount would pay my account in full.
This account was paid in full on XX/XX/XXXX with an ACH payment taken directly from my personal checking account.
In XXXX, I received a phone call from Happy Money , Inc., stating that my payment is past due. I called the company and spoke with a representative to discuss this incorrect information. I provided the representative with the email confirmation, proof of payment that my account was paid in full. Furthermore, I provided confirmation that my credit report reflected that this account was paid in full. The representative apologized and said that there were notes in my account that proved the information I was providing was accurate and that my account will be updated within 6-10 business days.
In XXXX, I received another phone call from Happy Money , Inc. stating that my payment is past due. I called the company and spoke with a representative to AGAIN, discuss this incorrect information. I provided the representative with the email confirmation, again, proof of payment that my account was paid in full again, and confirmed with the representative that an error was made by the company regarding this account. The representative apologized again and confirmed there were notes on my account that proved the information I was providing was accurate and that my account will be updated within 6-10 business days.
Now, in XXXX, I received another call from Happy Money , Inc. stating that my payment is past due. I called the company and spoke with the representative again, to discuss this incorrect information and provide my proof of payment in full. I was on the phone for over an hour, waiting, on hold with this representative who was getting the information updated. When the representative finally got back on the phone, she said that there was an error on my account and that my XXXX payment was never received. I discussed with her the entire conversation and explained the events that happened on XX/XX/XXXX with regard to the payoff amount. I explained that my credit report reflects that the account was paid in full; had a letter of payment in full with the amount that included all monies due prior to my XXXX payment. I explained to her that XXXX XXXX, the representative, suggested that my auto draft be canceled, otherwise my refund of my payment would take 4-6 weeks to be returned. This representative then said that the amount I paid was not including my XXXX payment and that my XXXX payment was included when the payoff amount was given. I disputed that information and she said that it was a mistake on their part. I told the representative that I paid for a stop payment fee, at the suggestion of her company, as the payoff amount did not show that I made a payment in XXXX. This representative then said that she was going to reopen my account on my credit report and change the status unless I paid the {$600.00} to her that day.
This representative refused to accept my payment in full letter, the amount that was included in my final payment and has since reopened this account on my credit report and has reported my payments for the last 2 months as late, thus, my credit score has dropped over XXXX points.
I have a payment in full letter from this company, proof that the account was closed on my report, and confirmation that the payoff amount was received and the account is again, paid in full.
My next step, if this is not reconciled with this complaint, is to pursue legal remedies as this is affecting my ability to gain credit. Attached are copies of my credit report, reflecting the account from Happy Money , Inc. as paid in full and a copy of my email confirmation of payment in full.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5142085
|
2022-01-24
|
Getting the loan
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Getting the loan
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Installment loan
|
| Date Received |
2022-01-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-01-24
|
| Complaint What Happened |
Recently I was pre approved for a XXXX Payoff Loan I advised them I received my money through XXXX and they advised me that I had 30 days total to upload the XXXX Award Letter. I am currently still waiting on it as it should be delivered to my home any day. This was the only document that they needed. After the application was pending the last document I made them aware of the letter and they advised me that I had 30 days to get the letter to them. Today I signed in to upload the letter and they declined the application without all the documents. I called them to see if it could be reopened and they advised no.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3059393
|
2018-10-29
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
No
|
| Company |
Happy Money, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Called before 8am or after 9pm
|
| Sub Product |
Other debt
|
| Date Received |
2018-10-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-10-29
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I have advised this company to stop calling me.
They call several times throughout the day including after XXXX XXXX
On XX/XX/18-XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
4412223
|
2021-05-28
|
Struggling to pay your loan
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Struggling to pay your loan
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Personal line of credit
|
| Date Received |
2021-05-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-28
|
| Complaint What Happened |
I opened a personal loan with payoff a few years ago during some financial hardships. I have regularly made payments and then realized I was being charged extra interest and had fallen victim to a predatory loan company. I started struggling to make payments during 2020 as I lost my job during the covid pandemic. I am currently working again and need to catch up on payments. Now I am being harassed by the company and have received over 300 emails for debt collection. They are sending an email every 10 minutes for weeks. I cant even use my email address anymore and I am suffering anxiety and panic attacks. I have to begin counseling next week and am having serious mental and physical health issues due to this company. I want them to cease all contact with me and I will pay what I can if I can when I can. Or I will be filing a civil suit in court and take legal actions.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9413182
|
2024-07-04
|
Improper use of your report
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Installment loan
|
| Date Received |
2024-07-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-07-04
|
| Consumer Consent Provided |
Consent withdrawn
|
|
|
6053362
|
2022-10-05
|
Getting a line of credit
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Getting a line of credit
|
| Timely |
Yes
|
| Company |
Happy Money, Inc.
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Personal line of credit
|
| Date Received |
2022-10-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-10-05
|
| Consumer Consent Provided |
Consent not provided
|
|
|
12191056
|
2025-02-24
|
Getting the loan
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Getting the loan
|
| Timely |
No
|
| Company |
Happy Money, Inc.
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Installment loan
|
| Date Received |
2025-02-24
|
| Submitted Via |
Web
|
| Company Response |
Untimely response
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-02-24
|
|
|
12588830
|
2025-03-20
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
No
|
| Company |
Happy Money, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Account information incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2025-03-20
|
| Submitted Via |
Web
|
| Company Response |
Untimely response
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-03-20
|
|
