|
3255885
|
2019-05-29
|
Unexpected or other fees
|
Credit card or prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2019-05-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-05-29
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
On XX/XX/2019 there were a total of 6 transactions made totaling over {$950.00}. I called ADP immediately after realizing my card had been compromised. They made notes in the computer and never closed the card or connected me to the dispute department which is where I get my money back. By the card not being locked additional transactions were made and the PRE PAID account is now over drafted. I have been on hold all day for hours at a time and while Im waiting to speak with a representative from the dispute department the call disconnects on its own. I can not afford to lose {$1000.00}. My rent is due and no one seems to care about being evicted because I trusted this financial institution with my money!
|
| Consumer Consent Provided |
Consent provided
|
|
|
3246361
|
2019-05-18
|
Problem with an overdraft
|
Credit card or prepaid card
|
|
| Issue |
Problem with an overdraft
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Was signed up for overdraft on card, but don't want to be
|
| Sub Product |
Payroll card
|
| Date Received |
2019-05-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-05-18
|
| Company Public Response |
Company can't verify or dispute the facts in the complaint
|
| Complaint What Happened |
On XX/XX/XXXX, I saw that my car insurance company had charged me twice time my debit card. I called my debit card company and made a report. I can use my card just after take my paycheck deposited in my account.. a couple of days after, I saw a charge U {$12000.00} from XXXX, but without my authorization. Then, I called again my debit card company, and they decide, lock my account, and send me a new card. after around 2 weeks, a card was delivered in my home, but to now, I don't have my U {$12000.00} deposited in my account. Then, I called my debit card company again. After 1 hour waiting in the phone, the attendant said that she needs to transfer my call for dispute. I wait for 2 and a half hours, and it's turn off. No answer anytime. I try all week, 3 times for the day, and nothing, no answer. In one this call, the customer attendance told me that I have few money, and its the cause that nobody want to help me. Thru now, I don't have my money
|
| Consumer Consent Provided |
Consent provided
|
|
|
3041800
|
2018-10-10
|
Unexpected or other fees
|
Credit card or prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2018-10-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-10-10
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2047966
|
2016-08-05
|
Using a debit or ATM card
|
Bank account or service
|
|
| Issue |
Using a debit or ATM card
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2016-08-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-08-18
|
| Complaint What Happened |
On XXXX XXXX, and XXXX i purchased XXXX items from XXXX as a result, XXXX item was a XXXX for my car and the other item was a XXXX for XXXX as a result, both items were defective! The shoes were not in good condition they were falling apart and the parts for my car were missing screws! I contacted XXXX about it and my claim was denied due to at first i stated i didnt receive the item which was true but weeks later received it but it was defective! I was very furious after getting denied through XXXX so i contacted adp regarding this transaction and weeks later my claim was denied i was very upset after being denied twice by XXXX and my card company.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2652565
|
2017-08-28
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble getting information about the card
|
| Sub Product |
Payroll card
|
| Date Received |
2017-08-28
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-08-30
|
| Consumer Consent Provided |
N/A
|
|
|
4201279
|
2021-03-10
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Other banking product or service
|
| Date Received |
2021-03-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-10
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2777820
|
2018-01-10
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Public record information inaccurate
|
| Sub Product |
Other personal consumer report
|
| Date Received |
2018-01-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-01-10
|
| Complaint What Happened |
Information contained in background screenings completed by various companies contain inaccurate and incomplete information. This continues to result in loss of employment or employment opportunities. The inaccuracies include the failure to note a dismissal of a felony and incorrectly identified a non-violent misdemeanor as a felony. Further, there is no disposition and it appears as if the matter is an ongoing criminal matter. Another inaccuracy regarding the dismissed felony, is the charge is misidentified. It makes the applicant appear as the person is a violent offender, which is not the case.
The charge involved a domestic dispute with a sibling who was angry. Again, this charge was DISMISSED as a NO BILL over three years ago and the related conviction for a misdemeanor is NON- VIOLENT. I have contacted XXXX County, Florida Clerk of Courts and they verified their information in their system is correct. I have copies of the court documents as proof the errors above are, in fact, errors. The information has been misreported or depicted inaccurately by public records or interpreted incorrectly by background screeners. I have disputed the background report with backgrounds.com before and this corrected the problem with one company. However, this has been an ongoing problem. This leads me to believe the problem is with the information reported in public records accessed by other background screening sources.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3019341
|
2018-09-14
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Charged for a purchase or transfer you did not make with the card
|
| Sub Product |
Payroll card
|
| Date Received |
2018-09-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-09-14
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2046060
|
2016-08-04
|
Identity theft / Fraud / Embezzlement
|
Credit card
|
|
| Issue |
Identity theft / Fraud / Embezzlement
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Credit card
|
| Date Received |
2016-08-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-08-29
|
| Complaint What Happened |
On XXXX XXXX I got a phone call from ADP bank services asking about recent transactions on my card, I heard on the recording there was a transaction from an ATM withdrawal, the more I thought about it I was like I have n't been to an ATM recently with that card, when I called to check the balance there was nothing but XXXX dollars left on the card. I called ADP and they told me there was three transactions made on that card that morning at a XXXX bank I had never been to, withdrawing XXXX dollars XXXX times. I was in XXXX XXXX which is a good hour away with the card present in MY POSSESSION. I had the card with me the whole time, and no one else has the pin. I filed a dispute and a police report right away. I had used that card with the PIN a few days earlier at a gas pump, my guess is that the card number and pin were scanned there. I waited 10 days for the company to tell me I 'm not getting my hard-earned money back, the representative told me there was no failed PIN attempts. But yet they did n't inform me about all the failed transactions that person had, until after I asked. I argued that I physically had the card with me and if they could look up the camera they could see it was n't me or my bright red ADP card, he said there WAS NOTHING i could do, and there was no way to appeal, and said I could n't send in my police report.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3131347
|
2019-01-23
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Other personal consumer report
|
| Date Received |
2019-01-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-01-23
|
| Complaint What Happened |
I logged into my account with ADP to get my old employer XXXX printout and found jobs in my name which I had not worked. This is the second year this information has shown up. I called the company last year ( XX/XX/2018 ) when this first happen and apparently they did nothing. Now I am finding out this person who has been working using my name, and social security number is also using my health insurance to see a doctor as well as for prescriptions. I spoke to both the pharmacy and the Dr. office ( I was told she is XXXX ) but I'm not sure what is being done to fix the situation.
I am going to try to get a copy of my credit report to see if there is anything else this person may have done using my name/ss #.
I have never lived in XXXX and yet all these jobs are in XXXX.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2969520
|
2018-07-21
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2018-07-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-07-21
|
| Complaint What Happened |
ADP is the payroll company I use for my small business of 17 years. I have used this payroll company for more than 5 years and after a normal payroll call in on Thursday, XX/XX/2018 I received my normal processing email of payroll complete. On Friday two out of 17 staff members direct deposit did not process in bank. Adp was phoned at XXXX and we were told all payroll was processed correctly for all staff and we should wait till XXXX for money to hit bank. Rep informed us that if by XXXX we dont receive missing payrolls call back and they would reverse payroll and issue manual checks. We phoned ADP at XXXX to have reversal done and while on ADP site to complete manual checknwoth rep on phone, we noticed another payroll was processed only a short time before we phoned for over {$18000.00} to three staff members?? Of course this was an error, but how is it that we noticed the error but didnt understand why or how this could happen without some type of security in place to red flag another payroll being done when payroll was already completed for the week and for an amount that is nearly twice our weekly payroll amount? After speaking with supervisor, I was told that the IT security department was researching the transaction and still looking for the two missing payrolls totaling over {$4000.00} that were still missing. After them not noticing the additional payroll we decided to do some further research and found that not only were two staff members bank account information changed on ADP website, but an additional staff member was changed so now three staff had been compromised and all their personal information was exposed as well as new bank account numbers were put so their payroll money would be rerouted to a green dot bank. How is it that I was able to find out this information in minutes without any technology and wasnt even notified from ADP? I immediately phoned ADP back and informed them of what I found and asked for a supervisor. He stated he was aware of my situation with the missing payroll but would transfer me to head security IT dept for further information. I asked him about the two payrolls that were rerouted due to their inability to secure the website and they said they were not responsible and then asked me if I had business insurance?? I asked why would I be out {$4000.00} because their IT security department is unable to secure the site properly. He then said the IT head security would explain everything, because my husband is an IT engineer, I had my husband speak with him and he was unable to tell us how it was done other than that banking information was changed on the XXXX and then again with additional staff member today. My husband asked about emails that are supposed to be sent regarding changes and he stated he was researching it still. When We asked him about the responsibility of ADP, he sAid the rep we spoke with in the Morning possibly overlooked all the changes that were made on the account but she should have asked when we questioned the missing payroll, he also said we should file a claim with my business insurance and file a police report. He even went as far as saying we needed to check the malware on our own computer. My husband explained to him the type of security measures in place on our computer and that unlike ADP, our systems our monitored closely and with such a large company as ADP, their IT department should be aware before anyone if their is a glitch in the system. My husband then asked what do we tell police?? ADP wasnt red flagged in the IT department when numerous changes and additional payrolls were made?? He said he would speak with officer but if we wanted IP address we would need to subpoena?? How is a payroll company of That magnitude not able to secure its website and client site to ensure that this doesnt happen again? Why should my company be out XXXX and almost XXXX if it wasnt for my staff catching it. Shouldnt ADP be held accountable? I pay for a payroll service every week and I cant even feel safe knowing my employees or I are safe in knowing our information on their site is kept secure?
|
| Consumer Consent Provided |
Consent provided
|
|
|
3266062
|
2019-06-04
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Problem with direct deposit
|
| Sub Product |
Payroll card
|
| Date Received |
2019-06-04
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-06-06
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
3260126
|
2019-05-31
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Other debt
|
| Date Received |
2019-05-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-05-31
|
| Complaint What Happened |
Several calls were made during my work hours. The person identified themselves as a representative from the legal standpoint representing ADP. Their phone number is +1 ( XXXX ) XXXX. They did not tell me which bank or financial institution they were linked with.
The discussion became verbally abusive.
Efforts were being mean to obtain information from me and harass me for money. Clearly a fraudulent scam call several calls for me during mine work hours. The person identify themselves as a representative hired from the XXXX XXXX. They did not tell me which bank or financial institution they were going to wait.
The discussion became verbally abusive.
Efforts were being made to obtain information from me and harassed me for money.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2063129
|
2016-08-15
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Automatic Data Processing, Inc.
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2016-08-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-09-19
|
| Complaint What Happened |
I purchased XXXX items from XXXX for the amount of XXXX and XXXX as a result, the XXXX was for car parts which i was missing some parts which were XXXX and the shoes were for XXXX which were defective i opened up a dispute with the merchant it was denied i opened up the dispute with my bank adp as a result im very upset and un happy with the outcome im just asking for my refund which clearly no one is willing to do so! Adp should be embarrassed and ashamed to do their customers this way! Its a big mess with these XXXX transactions ive been giving the run around for a month straight lie after lie
|
| Consumer Consent Provided |
Consent provided
|
|
