|
3667473
|
2020-05-25
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2020-05-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-05-25
|
| Complaint What Happened |
I paid for transcations by other means and my prepaid card with Card.com was still charged. I orginally contacted the companies and was told I needed to file a dispute with my bank. I filed the dispute with card.com and even provided proof that I paid by other means. The company didn't look at the receipts or properly investigate, they just denied the claim. I know they didn't contact the companies because I was advised by the companies that they were never contacted. They do this every time and this time I'm contacting a lawyer. I've attached the receipts showing I paid by other means. My card.com ends in XXXX and the card that was used for the transactions which were also charged on the Card.com car do not.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2586968
|
2017-07-27
|
Fees or interest
|
Credit card or prepaid card
|
|
| Issue |
Fees or interest
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Problem with fees
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2017-07-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-07-27
|
| Complaint What Happened |
Card.com decided on there own that they wanted to replace my card and charged me {$7.00} to have it replaced against my will.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5189151
|
2022-02-05
|
Problem getting a card or closing an account
|
Credit card or prepaid card
|
|
| Tags |
Servicemember
|
| Issue |
Problem getting a card or closing an account
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble closing card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2022-02-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-05
|
| Consumer Consent Provided |
Other
|
|
|
4300570
|
2021-04-15
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble using the card to pay a bill
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2021-04-15
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-04-15
|
| Consumer Consent Provided |
N/A
|
|
|
3737398
|
2020-07-09
|
Problem getting a card or closing an account
|
Credit card or prepaid card
|
|
| Issue |
Problem getting a card or closing an account
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble getting, activating, or registering a card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2020-07-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-07-09
|
| Complaint What Happened |
I opened an account with card.com and I was happy with my account and I didn't have e a problem using my card! I had a direct deposit from my job of {$4200.00} Card.com with out notice or calling me or anything they froze my card and they said they only needed to verify my identity through documents! I saw the email and I immediately sent all the documents they asked for! Then there next excuse was they couldn't see it! So I did what they asked and re-cent the documents in the form that they asked and they couldn't do anything for me they just closed my account and they couldn't explain why either.i did everything they asked to verify my identity. I would like to be reimbursed for the money that was taken from me.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3705634
|
2020-06-18
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Problem with direct deposit
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2020-06-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-06-18
|
| Complaint What Happened |
I had recently had a direct deposit to my account, They immediately held the funds It was my unemployment benefits.
I have faxed And emailed all documents they have asked for, and they have yet to release the funds.
They are giving me the run around.
This has been going on for 2 weeks.
Every time, I send the papers, and call them, they tell me to send another document. Just keep adding on, I have sent them the most personal and confidential and financial documents.ID, social, W2, check stub, explanation of funds, phone bill
|
| Consumer Consent Provided |
Consent provided
|
|
|
3569003
|
2020-03-16
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2020-03-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-03-16
|
| Complaint What Happened |
I tried to take money out the ATM on three separate occasions and each time the money did not dispute. It was over XXXX that did not come out the ATM. I assumed the transactions would fall off, however they didn't and I filed a dispute with Card.com. I called in today and I was told that no error occurred and that I'm going to have to take it as a lost. I'm refusing to do that. I've had fraud and many other things happen on these card.com cards and even though I've sent in plenty of evidence showing the fraud by sending police reports they still deny everything. At this point is sickening but this one I will not allow. This company does not project its card users against fraud or any other type of transaction.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1996695
|
2016-07-04
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Prepaid card
|
| Sub Product |
ID prepaid card
|
| Date Received |
2016-07-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-07-06
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2655856
|
2017-08-31
|
Advertising
|
Credit card or prepaid card
|
|
| Issue |
Advertising
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Changes in terms from what was offered or advertised
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2017-08-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-08-31
|
| Complaint What Happened |
On Tuesday XX/XX/XXXX, my wallet was stolen from work, so I call Card.com to cancel my card as well as order a new one. It offered me the option of overnight 1 business day mailing for {$29.00}. However, after calling today I was told that I would not be receiving my card until Tuesday XX/XX/XXXX, which is unacceptable. They took my money based on the perception of a next business day delivery. I even called back and recorded the IVR given this deceptive information. I would like them to be accountable for the promises they make and return my money as they did not provide the service expected. I spoke with a supervisor by the name of XXXX with employee number XXXX, he stated that they never offered overnight service and my card had been sent XXXX using 3 day mail, although their IVR states differently. This is an unfair business practice and they need to be called out on it. Complaint is against Card.com thier customer service contact is XXXX.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9803174
|
2024-08-14
|
Unexpected or other fees
|
Prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Prepaid card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2024-08-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-14
|
| Complaint What Happened |
Hi, my name is XXXX XXXX and I received a direct wire deposit from payoneer and I was told that the money was sent in someone else name which was my friend XXXX XXXX as a wire transfer! it was approved and XXXX hour later today I receive a email about verification needed and to send in id and ss to gain access to the funds which I declined because it was no problem to accept the funds now it was a problem! {$4400.00} is on my account which I stated I wanted the account closed and funds returned to the sender which was payoneer and they are refusing to return the funds stating I would need to provide the letter and I declined because that is not what was told prior to me asking to close the account
|
| Consumer Consent Provided |
Consent provided
|
|
|
3496754
|
2020-01-15
|
Unauthorized transactions or other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unauthorized transactions or other transaction problem
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2020-01-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-01-16
|
| Consumer Consent Provided |
Other
|
|
|
3176042
|
2019-03-12
|
Unexpected or other fees
|
Credit card or prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2019-03-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-03-12
|
| Complaint What Happened |
I went to a XXXX gas station in XXXX XXXX Florida XXXX that I used charge me {$0.00} for gas when I got my card it is trying to charge me {$50.00} for gas that I never got I only got {$0.00} in gas and the pump stopped now the XXXX is keeping my {$50.00}
|
| Consumer Consent Provided |
Consent provided
|
|
|
2446004
|
2017-04-21
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Prepaid card
|
| Sub Product |
ID prepaid card
|
| Date Received |
2017-04-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-04-25
|
| Complaint What Happened |
On XXXX XXXX I noticed that the money that should be available I my card.com prepaid card was not, went to my tablet, logged on and noticed a whole bunch of charges that were not made by me. I immediately cancelled my card, and submitted a dispute for the charges I did n't make. The charges totaled up at {$530.00} and being a single mom, I can not afford to take a loss that substantial. After waiting a month to hear back from card.com, they not only did n't give me my money back for the unauthorized charges, they re-charged me for one of those unauthorized charges. I was sooooo angry, so I started calling the merchants to try to fix my problem from their end and much to my surprise EVERY one of those merchants told me that they had already refunded the claim and that I should call my card company. Well I did and not only did they avoid the questions of where is the money now? If you submitted a charge back to the merchant and then was refunded by the merchants, but was n't given to me, whom it belongs to ... where is my money now? The supervisor hung up on me. And now when I call, I ca n't get a live person on the phone. I enter the info they tell me to enter I my touch pad and the automated system sends me in circles until it hangs up on me. Help ... I ca n't believe I was robbed and XXXX is n't standing behind their word of taking care of me ... I REALLY needed that money and they are screwing me out of it.
|
| Consumer Consent Provided |
Consent provided
|
|
