VISIO FINANCIAL SERVICES INC. - Florida Company Profile

Company Details

Entity Name:	VISIO FINANCIAL SERVICES INC.
Jurisdiction:	FLORIDA
Filing Type:	Foreign Profit
Status:	Active The business entity is active. This status indicates that the business is currently operating and compliant with state regulations, suggesting a lower risk profile for lenders and potentially better creditworthiness.
Date Filed:	27 Jun 2012 (13 years ago)
Document Number:	F12000002682
FEI/EIN Number	37-1739594 Federal Employer Identification (FEI) Number assigned by the IRS.
Address:	1905 Kramer Lane, Austin, TX, 78758, US
Mail Address:	1905 Kramer Lane, Austin, TX, 78758, US
Place of Formation:	DELAWARE

Key Officers & Management

Name	Role	Address
BALL JEFF	Chief Executive Officer	1905 Kramer Lane, Austin, TX, 78758
MATZA MATT	President	1905 Kramer Lane, Austin, TX, 78758
Schneider David	Chief Financial Officer	1905 Kramer Lane, Austin, TX, 78758
CORPORATION SERVICE COMPANY	Agent	-

Events

Event Type	Filed Date	Value	Description
CHANGE OF PRINCIPAL ADDRESS	2018-01-29	1905 Kramer Lane, Suite B-700, Austin, TX 78758	-
CHANGE OF MAILING ADDRESS	2018-01-29	1905 Kramer Lane, Suite B-700, Austin, TX 78758	-

Documents

Name	Date
ANNUAL REPORT	2025-01-13
ANNUAL REPORT	2024-04-20
ANNUAL REPORT	2023-03-21
ANNUAL REPORT	2022-04-21
ANNUAL REPORT	2021-04-24
ANNUAL REPORT	2020-04-20
ANNUAL REPORT	2019-01-22
ANNUAL REPORT	2018-01-29
ANNUAL REPORT	2017-04-03
ANNUAL REPORT	2016-04-12
ANNUAL REPORT	2015-04-30
ANNUAL REPORT	2014-04-25
ANNUAL REPORT	2013-04-17
Foreign Profit	2012-06-27

CFPB Complaint

Complaint Id

Date Received

Issue

Product

4303898

2021-04-16

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports

Issue	Problem with a credit reporting company's investigation into an existing problem
Timely	No
Company	Visio Financial Services Inc.
Product	Credit reporting, credit repair services, or other personal consumer reports
Sub Issue	Was not notified of investigation status or results
Sub Product	Credit reporting
Date Received	2021-04-16
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2021-04-16
Consumer Consent Provided	Consent not provided

2971363

2018-07-24

Trouble during payment process

Mortgage

Issue	Trouble during payment process
Timely	No
Company	Visio Financial Services Inc.
Product	Mortgage
Sub Product	Conventional home mortgage
Date Received	2018-07-24
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2018-07-24
Complaint What Happened	On XX/XX/XXXX I was informed my loan was going to transfer servicing companies. I made my XX/XX/XXXX payment on XX/XX/XXXX and was assured it would be forwarded. The agent at Visio Financial ( the investor ) XXXX XXXX also told me that my loan was current although my XXXX payment hadn't been received yet ( it was still XXXX so not over 30 days past due ). In early XXXX I received a few documents from XXXX XXXX dated XX/XX/XXXX and a temporary payment coupon for approx. {$910.00} for my XX/XX/XXXX payment. I called to confirm as I had over {$400.00} in a suspense ( unapplied funds ) account. I was then informed that they did not have my XXXX or XX/XX/XXXX payments and I was considered to be in default and as such were invoking a 36 % default rate. I sent XXXX XXXX an email and left 2 voice messages and received no response. I called XXXX and they referred me back to XXXX stating their contact, XXXX XXXX ( XXXX ) would be in contact with me. I explained to XXXX the problem, I was in default and every payment had been made. He told me in XXXX there was $ 400+ in unapplied funds but was not able to see the funds at the current time. Since then, the XX/XX/XXXX payment has been applied. The XX/XX/XXXX payment still has not been applied nor have my unapplied funds in suspense been recovered. That amount would have more than covered the shortage for XXXX and XXXX which totaled less than {$100.00}. XXXX XXXX requested my bank statements proving all payments. I sent the statements redacting only the dollar amounts for other debits and credits not related to the mortgage. Today, XX/XX/XXXX he sent me an email stating they cant be redacted as they have to see ALL my credits and debits regardless of what they are for. That is my personal information ands not related to the payments for the mortgage. I closed this loan in XX/XX/XXXX and my first payment was due XX/XX/XXXX. In XX/XX/XXXX the servicing was transferred and I made an additional payment in case it was my XXXX payment was lost in the transfer, it wasn't. In XX/XX/XXXX I skipped a payment as I was 1 month ahead due to the additional payment in XX/XX/XXXX. I also made over payments in which the funds were to be applied to unapplied funds ( suspense ) which is now unaccounted for. I am attaching my bank statements in the same format as I submitted to XXXX. I have not missed a payment nor am I in default. I also would my unapplied funds returned.
Consumer Consent Provided	Consent provided

2703557

2017-10-16

Attempts to collect debt not owed

Debt collection

Issue	Attempts to collect debt not owed
Timely	No
Company	Visio Financial Services Inc.
Product	Debt collection
Sub Issue	Debt was paid
Sub Product	Mortgage debt
Date Received	2017-10-16
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2017-10-16
Complaint What Happened	XXXX XXXX XXXX provided a mortgage payoff statement showing {$68000.00} was due in order to complete a refinance of the mortgage and pay off the existing loan. The payoff was provided on XXXX/XXXX/XXXX and was good through XXXX/XXXX/XXXX. The refinance closed on XXXX/XXXX/XXXX and the full amount ( {$68000.00} ) was sent to XXXX XXXX Services. A few weeks later they began calling me saying i still owed $ XXXX. However, they will not provide details as to what that $ XXXX relates to. They wont provide a detailed statement, but instead are requesting payment in order to prevent my account going to collections and negatively impacting my credit score. I just called them again today in return to another one of their calls and they are still unable to say what the $ XXXX due relates to. I have a copy of the payoff statement they provided and proof those funds were provided to XXXX. At this point i dont know what else to do.
Consumer Consent Provided	Consent provided

Date of last update: 01 Apr 2025

Sources: Florida Department of State