|
11136611
|
2024-12-11
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Tags |
Older American
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
Medical debt
|
| Date Received |
2024-12-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10922671
|
2024-11-26
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Medical debt
|
| Date Received |
2024-11-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-26
|
| Complaint What Happened |
I received a letter from NPAS Solutions after being robocalled by them for over a month now with no messages being left. The letter claims that I owe them for a hospital bill from XXXX XXXX.. This is the fifth company to be sold this falsified debt from the hospital that had already received its payment and tried to hold me XXXX with a XXXX against my will and the police forced them to discharge me and they didn't properly discharge me. My insurange covered the payment and they're still selling a supposed debt that I don't owe them I want to take action against XXXX XXXX for illegally selling my information to debt collectors.
Look at all my previous cases reported to CFPB its the same debt being resold by XXXX Florida and harassing me all cause an elderly nurse refused to discharge me! I haven't been to this hospital in years!
|
| Consumer Consent Provided |
Consent provided
|
|
|
3383169
|
2019-09-23
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive enough information to verify debt
|
| Sub Product |
Medical debt
|
| Date Received |
2019-09-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-09-23
|
| Complaint What Happened |
My name is XXXX XXXX, I am the responsible party for my son 's medical expenses, his name is XXXX XXXX XXXX. I receive and pay all his medical bills.
I recently received a letter from NPAS, Inc. which I thought was a scam since I never received a bill with the service date mentioned in the letter.
I called NPAS, Inc. to request a copy of the bill or statement, but NPAS couldn't provide this document.
I XXXX the phone number for XXXX XXXX XXXX XXXX to follow up. Today, XX/XX/2019 I called XXXX XXXX XXXX XXXX to make sure this letter was legit and request a copy of the bill/statement. The representative said she will mail it to me but my account is already in collections. According to this representative, XXXX XXXX XXXX XXXX sent me a bill back in XX/XX/XXXX and then my account was sent to the debt collector, NPAS. She verified that the XXXX XXXX makes ONE attempt and then the accounts are sent to collections.
I am willing to pay my bill, just like I pay every single bill. But, since I didn't receive the ONLY statement XXXX XXXX XXXX XXXX sent me, now my credit score will be impacted.
The account number on the letter from NPAS, Inc is XXXX. The letter was sent my son XXXX XXXX XXXX to my address XXXX XXXX XXXX XXXX, XXXX XXXX, Fl. XXXX Thank you in advance for your help.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8447066
|
2024-02-29
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive notice of right to dispute
|
| Sub Product |
Medical debt
|
| Date Received |
2024-02-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-03-05
|
| Complaint What Happened |
on XX/XX/XXXX I was taken to the XXXX at XXXXXXXX XXXX XXXXXXXX XXXX by my partner because I was having an XXXX attack, where I couldn't breath or couldn't stop crying. When I got to the the XXXX they checked by vitals and I waited about 30 minutes to be seen by a nurse. I explained the symptoms and nurse stated I was having an XXXX attack. She told me how I was feeling and I said I was feeling better just scared cause I didnt know why I was feeling this way. when they explain what it was I put it together, " my XXXX year old was diagnosed with XXXX. and has XXXX and XXXX. Her medication has gone from {$52.00} a month too {$230.00} a month. I have medical insurance thru work " XXXX '' I figured this is the hospital that my insurance company stated I can go to in case of an emergency so I told my partner ok take me. I haven't visited an XXXX in over 14 years and my understanding was my insurance should cover some of the charge. But when I received a bill in the mail late XXXX. My XXXX returned when I saw what the bill stated I owed for 30 minutes at the XXXX where they only checked my vidals and prescriped medication which my pharmacy insurance covered most of the charge. {$1600.00} later. How can I pay this when I live pay check to pay check. I only really use my medical insurance for my XXXX year old because I know how much is her medication and treatments. I keep getting daily calls from NPAS Solutions and also bills in the mail. I tried calling the XXXX see if they would work with me but the person that I spoke too was rude and didnt help me. Her words were if you use the XXXX service you have to pay for the XXXX service. I dont believe this charge is correct. Not like they did any test that required equipment. This bill has me stressed out with all the medical bills I have for my XXXX year old. how can you assist me.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8122877
|
2024-01-08
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Tags |
Servicemember
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Medical debt
|
| Date Received |
2024-01-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-08
|
| Complaint What Happened |
I visited the hospital in XXXXXXXX XXXX in XXXX. The XXXX paid this bill. I got another call today, XX/XX/24, from NPAS XXXX at XXXX. This call was a robocall with an XXXX voice on the other end.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5630841
|
2022-06-03
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
I do not know
|
| Date Received |
2022-06-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-06-03
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3110741
|
2018-12-27
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive enough information to verify debt
|
| Sub Product |
Medical debt
|
| Date Received |
2018-12-27
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-12-27
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
3191579
|
2019-03-26
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
Medical debt
|
| Date Received |
2019-03-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-04-01
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
Received call from NPAS from XXXX ( XXXX XXXX XXXX claiming they represent XXXX XXXX Hospital to collect a medical debt. I ask for verification and validation and attendant became very abusive and interrupting, belligerent behahavior
|
| Consumer Consent Provided |
Consent provided
|
|
|
9348724
|
2024-06-26
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
| Issue |
Took or threatened to take negative or legal action
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Threatened or suggested your credit would be damaged
|
| Sub Product |
Medical debt
|
| Date Received |
2024-06-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-06-26
|
| Complaint What Happened |
When the debt occurred in the hospital. I contacted the hospital immediately had them send me paperwork for financial assistance or financial aid. I filled out the paperwork and sent it back to them. That was back in XXXX and XXXX. I contacted the hospital numerous times and I got no answers, and now all of a sudden, it went to a depth collector, which I dont know why I tried to fill out financial aid with the hospital to see what kind of arrangement we can make and the collector calling my mom calling my sister calling me threatening me. Ive been warned and Im gon na be subpoenaed to go to court and action will be taking against me. Theres nonstop calls and they say Ive been warned. I dont appreciate them calling my mother shes very sick and has been in the hospital with XXXX.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8850591
|
2024-04-24
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive enough information to verify debt
|
| Sub Product |
Medical debt
|
| Date Received |
2024-04-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-04-24
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4173589
|
2021-03-01
|
False statements or representation
|
Debt collection
|
|
| Issue |
False statements or representation
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Attempted to collect wrong amount
|
| Sub Product |
Medical debt
|
| Date Received |
2021-03-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-01
|
| Complaint What Happened |
NPAS collection agency, working on behalf of XXXX XXXX XXXX XXXX ( XXXX ) is attempting to collect a debt I know nothing about. In XX/XX/2021 NPAS started calling about a hospital bill that wasn't supposedly paid ; two years after the birth of my child. XXXX has all of my insurance which has been provided to them numerous times. On XX/XX/2021, I spoke with XXXX and gave her all of this information, for the XXXX time! When I ask for a Reference Number, Invoice, bill or tangible documentation they say there is no Reference Number or Invoice, just call back in 30 days.
Today I called to follow up and spoke with XXXX who said the claim wasn't paid because the information " couldn't be verified and now they could resubmit it to XXXX. '' Also, they've been trying to contact us numerous times during the month of XXXX which is documented in their system. This is a completely false statement! No one has called me to follow up or try and verify any information. Furthermore, when I asked what address the numerous letters were sent they gave me the old address ; which I updated on XX/XX/2021, with XXXX and numerous times prior to that.
After I asked to speak with XXXX XXXX manager she transferred back to the switchboard and I eventually spoke to XXXX. XXXX stated, " they're sorry they had old information and they have to resubmit the claim. '' XXXX XXXX XXXX XXXX and NPAS and engaging in fraudulent and frivolous billing, deceitful tactics, not being transparent, and making false statements. I've given the Hospital and this billing company all of my insurance information numerous times over the past two years ; they've had this information since day one. If the hospital or NPAS didn't file a claim in a timely manner directly attributed to their failure then they can't debt me to debt collection two years later and have a debt collection agency engage in fraudulent activity while making numerous completely false statements and pretending to send the documentation that doesn't exist.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3155598
|
2019-02-19
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
| Tags |
Older American
|
| Issue |
Took or threatened to take negative or legal action
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Threatened or suggested your credit would be damaged
|
| Sub Product |
Medical debt
|
| Date Received |
2019-02-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-02-19
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I owed XXXX XXXX XXXX in FL a hospital bill of over {$1800.00} which I was paying {$20.00} per month on before sending me to a collection agency XXXX. I tried to resolve the issue but they would not work with me.
I owe another hospital, XXXX XXXX over {$2000.00} which I am also paying {$20.00} towards and also {$20.00} for a separate doctor bill. {$60.00} per month on medical bills is a lot when you just don't have anymore to give. XXXX XXXX agreed to let me pay the {$20.00} and tried to get XXXX XXXX to set up an agreement as well. Instead XXXX XXXX sent me to XXXX collections!
I was forced to retire to care of my husband then lost half of my income due to his death. I'm on social security and paying for both his funeral and my daughters who I lost 5 months prior to my husband. I tried explaining this to XXXX as my reason why I can't pay any more than {$20.00} per month. I spoke with them and a supervisor on two separate occasions, XX/XX/XXXX and XX/XX/XXXX. They said they have no option but to report this on my credit report unless I could pay {$200.00} per month! I still continue to pay {$20.00} getting the bill down to {$1700.00} and now is on my credit report. I believe they used bully tactics to get me to pay more and don't feel this is right.
|
| Consumer Consent Provided |
Consent provided
|
|
|
12980068
|
2025-04-14
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Tags |
Older American
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
Medical debt
|
| Date Received |
2025-04-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-04-14
|
|
