|
11791628
|
2025-01-27
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not received from closed account
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-27
|
| Consumer Consent Provided |
Other
|
|
|
11404617
|
2025-01-06
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Trouble accessing funds in your mobile or digital wallet
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2025-01-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-06
|
|
|
11026490
|
2024-12-05
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Company closed your account
|
| Sub Product |
Checking account
|
| Date Received |
2024-12-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-05
|
| Complaint What Happened |
XXXX closed my account. Fine. I still have a balance of {$95.00} on it. They requested a statement for extra support before returning the final balance. I sent it the statement and they are not responding to me at all.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10290002
|
2024-09-30
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2024-09-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-30
|
| Complaint What Happened |
A few weeks ago I contacted company name PaySafe to open account for my business so I can receive payments from credit cards. I provided them with all information they asked and my account was opened. As soon as I received a payment in amount {$9900.00}. I received and email from them that they need some additional information and they not transferring money to my company bank account. I provided information they asked. And received answer that they closing my account and I need to issue refund to my client in other way after closing my account money will be hold for 180 days. I issued the refund and received receipt. But my client never received that money even that saw refund in pending on their merchant account. After that they never received refund. I got in contact today XX/XX/XXXX ( refund was issued on XX/XX/XXXXXXXX account closed on XX/XX/XXXX ) spent an hour explaining situation and received answer since account closed they have money on hold for XXXX even Ive made refund before they closed my account. And there is no way to refund money. First when I called them to figure out why they closing my account explanation was that they dont like structure of my business. Today on XX/XX/XXXX Ive been told that the amount of transaction was more than {$7000.00}.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10798415
|
2024-11-14
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
You told them to stop contacting you, but they keep trying
|
| Sub Product |
Other debt
|
| Date Received |
2024-11-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-19
|
| Complaint What Happened |
Since XX/XX/year>, the company XXXX XXXX XXXX has been calling and emailing to inform me that a debt from a provider I did not know of was due.
Today received a call from XXXX XXXX insisting on collecting a debt, as I told her I requested a collection letter validation on XX/XX/year> I had never received any evidence from me to use the prover Paysafe.Payment This person called me today saying that Square which is my credit card software had Paysafe and that I owed the same collection to XXXX. Me.
I've been with XXXX for over XXXX years without any issues, is impossible for her to say that I owed any services.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1349096
|
2015-04-27
|
Other transaction issues
|
Money transfers
|
|
| Issue |
Other transaction issues
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfers
|
| Sub Product |
International money transfer
|
| Date Received |
2015-04-27
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-06-03
|
| Consumer Consent Provided |
N/A
|
|
|
1726731
|
2016-01-04
|
Fraud or scam
|
Money transfers
|
|
| Issue |
Fraud or scam
|
| Timely |
No
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfers
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2016-01-04
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-01-07
|
| Consumer Consent Provided |
N/A
|
|
|
10410389
|
2024-10-10
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2024-10-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-10
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10505951
|
2024-10-18
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2024-10-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-18
|
| Complaint What Happened |
Account was restricted again on XX/XX/XXXX after it unrestricted. Tried to withdraw funds.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3425642
|
2019-11-01
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2019-11-01
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-11-01
|
| Consumer Consent Provided |
N/A
|
|
|
8235402
|
2024-01-28
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Trouble accessing funds in your mobile or digital wallet
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-01-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-28
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7784494
|
2023-11-01
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-11-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-01
|
| Consumer Consent Provided |
Consent not provided
|
|
|
8114716
|
2024-01-06
|
Unexpected or other fees
|
Prepaid card
|
|
| Tags |
Servicemember
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Prepaid card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2024-01-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-06
|
| Complaint What Happened |
On XX/XX/XXXX I watched in real time abs in horror as fraudulent transactions nearly wiped out my account. In total, it was {$750.00}!! Getting in contact with Skrill, the company, was hard enough, however, I had to fill out not one, not two, but 3 different forms on my own with ALL TRANSACTION numbers. I can only contact the investigators, an outsourced team, via fax and I guess email. No one at XXXX gives me consistent information and actually sent two emails to me in error. Now it is XX/XX/XXXX and I am still without my money being returned to me even though I have proven that these two companies out of XXXX charged my account multiple times without my consent or knowledge. Please help ASAP!!
|
| Consumer Consent Provided |
Consent provided
|
|
|
10459106
|
2024-10-15
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2024-10-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-15
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7418416
|
2023-08-17
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was result of identity theft
|
| Sub Product |
Other debt
|
| Date Received |
2023-08-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-21
|
| Consumer Consent Provided |
Other
|
|
|
9229461
|
2024-06-11
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Credit inquiries on your report that you don't recognize
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-06-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-06-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4571932
|
2021-07-24
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2021-07-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-07-24
|
| Complaint What Happened |
This is about Paysafe USA on XX/XX/21 at XXXX.
I went to a XXXX XXXX kiosk and sent money to Paysafe. I paid the man at XXXX ( kiosk is in most XXXX ) for my paper ticket with a 16 digit PIN number which acts as a virtual prepay to buy gaming services. However the receipt did not have a PIN number. It was missing along with the serial number of ticket which is just below PIN NUMBER.
There wasnt a printing error or XXXX malfunction. I know this because XXXX XXXX can confirm the transfer went thru.
The ticket is simply missing the pin and serial number. I am out {$50.00} because of this. I have a picture of the ticket with missing numbers and an older ticket to compare it too. The other ticket is one I used the balance up.
I have circled where the numbers should be & I have drawn an arrow to the numbers on the other ticket.
This isnt rocket science I got them dead to rights. All calls to them and emails are ignored.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4033124
|
2020-12-27
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
No
|
| Company |
Skrill USA, Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Received unsolicited financial product or insurance offers after opting out
|
| Sub Product |
Other personal consumer report
|
| Date Received |
2020-12-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-01-12
|
| Complaint What Happened |
PLEASE UNSUBSCRIBE ME!
you don't have an unsubscribe on your email- i do not wish to receive mail from you, or to have an active account with Skrill!
thank youXXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
5546785
|
2022-05-05
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2022-05-05
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-05-05
|
| Consumer Consent Provided |
N/A
|
|
|
5578981
|
2022-05-19
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was result of identity theft
|
| Sub Product |
I do not know
|
| Date Received |
2022-05-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-05-19
|
| Consumer Consent Provided |
Consent not provided
|
|
|
9568269
|
2024-07-21
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2024-07-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-07-21
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2168602
|
2016-10-19
|
Other transaction issues
|
Money transfers
|
|
| Issue |
Other transaction issues
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfers
|
| Sub Product |
International money transfer
|
| Date Received |
2016-10-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-10-19
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3182953
|
2019-03-18
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2019-03-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-03-18
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5968225
|
2022-09-11
|
Problem adding money
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Problem adding money
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2022-09-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-11
|
| Complaint What Happened |
I opened an account with XXXX and made XXXX deposits for {$200.00} each totalling {$400.00}, via direct bank transfer. It should be noted that on the skrill website it clearly states that a deposit via direct bank transfer take " up to 3 days ''. To date the transactions show up in my account but my balance still shows as XXXX. Despite the fact that on the XXXX the {$400.00} was deducted from my bank account and sent directly to XXXX. I have called no less then 7 times, during which I am either hung up on, or told blatant lies, or my personal favorite was when the person straight up told me he has no clue and had no answers for me at all. I have messaged XXXX over 15 times and I get the same result, nothing. My messages are closed out and the status is changed to " closed : issues resolved ''. But there has been absolutely no resolution, I want my money from these people. I have been able to 0ut gas in my car to go to work, I can't pay for my kids daycare, or even buy food to feed my children. I'm in tears every single day because these people just took my money and I'm helpless, they will not give it back to me. Please help me.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2499595
|
2017-06-01
|
Unexpected or other fees
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Foreign currency exchange
|
| Date Received |
2017-06-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-06-01
|
| Complaint What Happened |
A client of mine sent funds in US dollars - {$510.00} - from a XXXX account in the XXXX, via Skrill, on XXXX XXXX. When I try to transfer the US $ funds into my US $ account, I get the message, " USD bank wire transfer requests will be executed in EUR. If your request is in USD, by continuing this transaction you agree that we will apply an FX charge. Please check with your bank for additional costs if your account is not denominated in EUR. '' Skrill itself acknowledges that this fee is incorrect, as my client already paid the FX fee from XXXX to Dollars. My client and I have called and emailed Skrill to get this problem corrected, and we have even asked that Skrill return the funds to my client so they can wire me the money through other means, BUT SKRILL HAS NOT ADDRESSED THE PROBLEM AFTER 3 WEEKS FROM MY INITIAL COMPLAINT.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4214442
|
2021-03-15
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2021-03-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-15
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5588072
|
2022-05-22
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive enough information to verify debt
|
| Sub Product |
Other debt
|
| Date Received |
2022-05-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-06-03
|
| Complaint What Happened |
As a business owner, I signed up for credit card processing and paid fees and membership. When I cancelled the service - returned the equipment, soon thereafter I received notification someone purchase this collection debt - that I owed them XXXX.
I complied with their demands- do not understand why they are billing me XXXX- i received no billing and do not understand why I owe them money.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3939795
|
2020-11-05
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2020-11-05
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-11-05
|
| Consumer Consent Provided |
N/A
|
|
|
3933754
|
2020-11-03
|
Unauthorized transactions or other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unauthorized transactions or other transaction problem
|
| Timely |
No
|
| Company |
Skrill USA, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2020-11-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-11-03
|
| Complaint What Happened |
I am a customer of skrill for at least a year. I called them many times in the month of XXXX asking for the transaction limits policies. Every time I called their assured me the limits were {$500000.00} to deposit and withdrawals. After confirming this transaction limits policies three times, I decided to transfer {$97000.00}. Once my money was in skrill I started having problems ( XX/XX/XXXX ). They said I can only send money to another skrill account up to {$20000.00} every three months which I send to another skrill account the money, leaving me with a balance of {$77000.00}. They also said I can only withdraw {$15000.00} every three months, however, I cant no even withdraw the {$15000.00}. Skrill has put a restriction on my account for no reason for withdrawals. They asked me to provide them with all my information such as bank statements, social security card, passport, driver license. They said the " case '' was escalated, however, every time I called they said to wait. I have been waiting and waiting and no answer. They said a manager will contact me, however, nobody has contacted me yet. They always said due to the high volume of cases, managers are backed up, so I have to wait. I am afraid they are just going to keep the money. I read many reviews online which states skrill tends to keep the money. I need help. I can not lose this money. I can not afford to lose {$77000.00}. Please help. One of the reasons I decided to do business with skrill is because they stated " Skrill USA Inc. is registered with XXXX and holds licenses in various U.S. states. '' I CAN NOT WITHDRAW MY MONEY. THEY ARE HOLDING MY MONEY HOSTAGE. PLEASE HELP. I JUST WANT MY MONEY BACK.
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| Consumer Consent Provided |
Consent provided
|
|
|
3720659
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2020-06-29
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
No
|
| Company |
Skrill USA, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
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| Sub Product |
Other banking product or service
|
| Date Received |
2020-06-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
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| Date Sent To Company |
2020-06-29
|
| Complaint What Happened |
Concerning XXXX XXXX XXXX & Paysafe Improperly Taking Thousands Of Dollars Covertly From My Bank Account My name is XXXX XXXX and I am the owner of XXXX : XXXX the website for XXXX XXXX XXXX a Florida corporation . I have owned this business since XXXX and this website since XXXX. Please read this information to hopefully help me get back the {$2100.00} that XXXX XXXX XXXX and their partner Paysafe has unjustly taken from me!
On XX/XX/XXXX I discovered that XXXX XXXX XXXX and their partner Pay Safe had taken a total so far to my findings of {$2100.00} directly taken from my bank account in the last 19 months without ever explaining why this money was taken and without first billing me or sending a receipt so I could discover that they were causing harm to me when pulling this money from my bank account. I discovered this when I contacted XXXX for an unrelated reason. An employee felt bad for me and told me that that they have been taking this money from me monthly because I was not XXXX compliant.
Not in all of these 19 months was I informed of this. I only recently discovered that the only way I could track the money they took from me was to join an online website that I was also NEVER made aware of called XXXX .When I signed up for this website only then could I see that my money was taken. However when I tried to print these pages out to track the money trail they had taken from me I also discovered that this website section makes it impossible to print any of the needed data ( Evidence ) for my record of what I feel is an unmistakeable theft!
When I called both XXXX and Paysafe they offered me three months of my money back but I refused and told them that because of their fraud I want all of my taken {$2100.00} back They laughed at me and ended the conversation. I then found and called the XXXX department to end this theft. The XXXX department asked me 5 simple verbal questions about how I operate my business with my customers data that took about two minutes and they then said you are now XXXX compliant and they E-Mailed me a A small note as a certificate of validation that says I am now XXXX compliant for the next year! I feel that this is a total scam and a tool to do exactly what they did to me which was to covertly and unjustly remove XXXX XXXX directly from my bank account without informing me in any way! I am afraid that this amount may be even more than I can find.
There must be tens of thousands of others that are also being covertly drained of their hard earned money by this improperly operated XXXX protocol because of XXXX XXXX XXXX and Paysafe 's negligence to tell their customers what and why they are taking their money without informing them about what is going on and not telling their customers about where to find the money trail at XXXX. I want my money back in full as it should be and these people should be investigated and if found to be guilty, held responsible and prosecuted with proper justice applied for their actions of taking my money and most likely taking the money from posibly many thousands of their customers in this very same manor!
Please reply ASAP.
Thank You!
XXXX XXXX Ph # XXXX XXXX XXXX XXXX XXXX
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| Consumer Consent Provided |
Consent provided
|
|
|
11844609
|
2025-01-31
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Skrill USA, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-31
|
| Consumer Consent Provided |
Other
|
|
