|
8236666
|
2024-01-27
|
Closing on a mortgage
|
Mortgage
|
|
| Issue |
Closing on a mortgage
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Issue |
Delays with the closing process
|
| Sub Product |
FHA mortgage
|
| Date Received |
2024-01-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-27
|
| Company Public Response |
Company believes complaint represents an opportunity for improvement to better serve consumers
|
| Complaint What Happened |
I am a Realtor with XXXX XXXX XXXX XXXX XXXX in XXXX, FL. I was working on behalf of the Seller and I received a signed Contract and a Preapproval Letter from American Financial Network Inc on XX/XX/, through the Selling Agent. Initially, we had a Closing Date of XX/XX/2023, but changed it to XX/XX/2023 to coincide with my Seller 's closing on her new home. XXXX XXXX XXXX was listed as the contact person at XXXX XXXX. The loan application consisted of 5 Buyers, all related to one another.
Here is the information listed in the letter : XXXX XXXX XXXX XXXX Branch Manager XXXX # XXXX American Financial Network , Inc .
XXXX is a Direct Lender and Equal Housing Lender XXXX XXXX XXXX, XXXX PA XXXX | Phone : ( XXXX ) XXXX I contacted XXXX XXXX to introduce myself upon receipt of the letter. He shared with me that the Buyers were " good to go '' and could possibly close early. When I asked him " how soon '' with a message that I left on his voicemail after hanging up, he responded later that evening to say that the Agent did not want to close any earlier than the Contract Date. I asked XXXX XXXX when could I expect the appraisal to be done and he said that he would get back with me. A few weeks went by and I called him again to inquire about the Appraisal and left numerous voicemails over a week 's time. He finally called me back to say that he had been hospitalized and would have his " assistant ' take care of it. For the next few weeks, I made several calls to him and had to leave messages because I got his voicemail. I called the Agent to see if she could get in contact with him about the Appraisal, as he was not returning my calls. She told me that he was in an airplane from Thursday to Monday. Really! He said that she has known him for quite a while and was a dependable person. Well, I don't know if she contacted him or not, as I never heard from him. The Title Company had even tried reaching him, asking for information, to which he did not respond.
On XX/XX/2023, I contacted the Agent to see if her Buyers were prepared for Closing on XX/XX/2023 and she informed me that she thought it was the XXXX. Needless to say, both the Agent and Loan Officer were not cooperating in this transaction. On XX/XX/XXXX, the Agent informed me that the Closing was off for XX/XX/2023 because the Appraisal had " fallen through the cracks '' and that one of the Buyers never sent in the documents required of him/her. I even tried to call XXXX XXXX after getting this news, and again, I had to leave a message on his voicemail. To this day, we never spoke again, after telling me that he was " working '' on getting an appraisal. I was really suspicious of him when he told me that. Don't mortgage lenders work closely with appraisers, so why was this such a difficult task. Needless to say, the actions of XXXX XXXX ( and the Agent ) prevented two Closings for my Seller to take place. Since my Seller had packed and anticipated on the Closing, she ended up selling to Open Door, which we are aware how they work. Due to the negligence of the Lender and Agent, my Seller lost out on thousands of dollars.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6416065
|
2023-01-09
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-01-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-09
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
'm being approved for the XXXX Assistance funds for XXXX futures mortgage payments. This is a federally funded and regulated program - overseen by the XXXX Treasury. Mortgage companies and are required to comply with guidelines set forth by the Federal Government in terms of reporting and communication. HAF are sending the bulk checks and they aren't applying on time to my account. As of today, my XXXX and XXXX payment are past due because they aren't applying the payments on time. They send me a letter letting me know that I'm past due but in reality, I'm not because they had my monthly payment the problem is that they are holding it back. It's a nightmare every month dealing with late fees that are unfair since the payment arrive on time. Last month on XX/XX/XXXX after multiples calls and emails, they posted the XXXX payments for XXXX and XXXX after they email back with the following explanation. The checks never came to XXXX and were instead applied by payment services as the loan was current. We thought that the payments we were seeing for those dates were paid by the borrower as we never saw the checks. The XXXX achs I have just applied the amounts to the XXXX on XXXX XXXX loan. They should show in the XXXX by Friday the XXXX. This should hopefully clear up everything that was missing on this loan. This is so frustrating because they cashed the checks but not apply the payment to the mortgage loan. And charged late fees when in reality the checks get on time to the company. I spoke with the contact from XXXX, and she sent me the following, XXXX XXXX We show both payments made. XXXX was paid on XX/XX/XXXX, and XXXX was just paid on XX/XX/XXXX. XXXX XX/XX/XXXX XXXX XX/XX/XXXX Paid XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX if they are sending the payments on time, it is taking more than a month to be applied in my account???
|
| Consumer Consent Provided |
Consent provided
|
|
|
4153704
|
2021-02-20
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2021-02-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-09
|
| Complaint What Happened |
No response as of XX/XX/XXXX.
XX/XX/XXXX Escalated Complaint and Fraud Departments : The loan was transferred from American Financial Network , Inc. ending in XXXX to XXXX XXXX ending in XXXX to American Financial XXXX XXXX XXXX XXXXnding in XXXX to XXXX XXXX XXXX ending in XXXX to American Financial Network, Inc. ending in XXXX to XXXX XXXX XXXX XXXX ending in XXXX all within 11 months ; The Borrower didn't receive a letter notifying the transfer Borrower reflected {$750000.00} in mortgages owed in the Credit Bureau reporting, causing not to afford minimal lines of credit due to excessive Debt to Income Ratio. IRS 1098 inaccuracy for payments made throughout the year. XXXX XXXX XXXX XXXX declared that XX/XX/XXXX payment was made in XX/XX/XXXX, causing inaccurate IRS interest reporting. XXXX refused to take payment in XX/XX/XXXX. First, their system was down. Then, when finally patched through the end of the month, I realized the loan had been transferred, and they would not make the payment. The loan was in " transition '' still with XXXX, they could still view it and make the payment but refused to because of their internal info message. The Borrower received random incorrect not in compliance e-mails from American Financial Network not per FDCPA. Failure to comply with ECOA. There are failures in Compliance at the time of the Origination and Servicing. There are failures to respond promptly and ignoring research inquiries in regards to payments. The Borrower 's bank also sent a query in regards to payments received and cashing of those payments. The Servicer would not respond to the Banking institution or the Borrower. There is Banking documentation on the irregularity of cashing and posting payments. There are irregularities and misapplication of payments. Deliberate post application of payments without retroactivity posting of these and creating default payment when non existed. Breach of Contract since origination. There are failures to comply with the Privacy Act. XXXX sent me a complete file /documentation on another client : Name, Address, Social Security Number, Modification and Financial Agreement, etc. XXXX XXXX weekend and XXXX XXXX came upon us. In Florida, the little branch that was supposed to make the payment at the end of XXXX was completely closed! As in drove 30 plus miles to attempt to make the payment. Calls were made to different branches, including New Jersey and the CEO, to make the payment to no avail. The Borrower wants Full Collateral, with AOMs and Endorsement This account went from being 4 to 6 months paid in advance to the current status. XX/XX/XXXX, my children 's mother had a tragic accident in which she XXXX an XXXX, XXXX, XXXX, and a XXXX XXXX. In XX/XX/XXXX, she was XXXX. XX/XX/XXXX, XXXX again. I was let go on XX/XX/XXXX, after taking off the days before pick up our children from school. She was not released for employment until XX/XX/XXXX. She is now XXXX, has a desk over her bed, and spends most of her time in bed since she has an XXXX that attacks her XXXX. My children fell very ill, one going to the ER in XX/XX/XXXX. We are still trying to figure out what this RSV was that had had such long-lasting effects. I regain employment on XX/XX/XXXX, was sent home to quarantine due to exposure in XXXX, and was let go due to CoVID-19 XX/XX/XXXX. I have been on unemployment, Medicaid & SNAP. I completed my XXXX Degree, and I am I have been in the pursuit of work. I have immediately addressed the breach of contract as I saw the payments ' misapplication and mismanagement of the loan since origination. During this time, life happened ; life has been happening. As I have too many documents to upload, please have all communication with me in writing. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX XXXX Loan Number : XXXX Attn : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
2869944
|
2018-04-09
|
Problem with a credit reporting company's investigation into an existing problem
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Problem with a credit reporting company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Difficulty submitting a dispute or getting information about a dispute over the phone
|
| Sub Product |
Credit reporting
|
| Date Received |
2018-04-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-04-09
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
My credit report shows multiple " hard inquiries '' on multiple dates. The company name that shows is XXXX XXXX and the dates are XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I can not find information on the company called XXXX XXXX. I have attempted to open disputes with the credit reporting agencies. XXXX online service is not operational and they tell me it is a technical problem so I called in to get a status on the dispute. The agent told me that I need to contact the company directly to have it removed and gave me a different company name of American Financial.
I have called American Financial - I have no idea who they are - and they are not helpful.
I would never, nor would anyone authorize a company to perform hard pulls on your credit 5 times in a row. I don't even know what this is, but multiple pulls have not been authorized by me.
So now, XXXX is telling me that even though I have informed them that this information is incorrect and I did not authorize this that I have to somehow go figure it out and get it fixed or removed. This is complete XXXX XXXX. This is why we all know that credit scores and the agencies are nothing more than a way to attempt to substantiate taking advantage of consumers and charge them higher interest rates.
XXXX sucks and everyone knows it. Complete garbage that they are allowed to report inaccurate data and even when informed do nothing about it.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10311270
|
2024-10-01
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Issue |
Delays in the application process
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2024-10-01
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-01
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
8289339
|
2024-02-06
|
Closing on a mortgage
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Closing on a mortgage
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Issue |
Closing disclosure or other related disclosures
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2024-02-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-06
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I am writing to lodge a formal complaint against American Financial Network , IncXXXX ( XXXX XXXX XXXX XXXX ), specifically regarding the conduct of their Producing Regional Manager, XXXX XXXXXXXX XXXX XXXX XXXX XXXX ), and the overall practices of the company.
In XXXX, I sought funding for a property investment through a XXXX loan and was referred to XXXX XXXX XXXX by a realtor. My experience with this company has been nothing short of egregious and has resulted in significant financial harm to myself and my company.
XXXX XXXX include : XXXX. Misleading Information : XXXX XXXX XXXX provided inaccurate information during the qualification process, leading to a false sense of assurance regarding the loan 's feasibility.
XXXX. Lack of Transparency : Crucial updates on rates and loan estimates were consistently ignored or mishandled, despite repeated requests for clarification.
XXXX. Inflated Fees : The loan estimate provided by XXXX XXXX XXXX contained exorbitant fees and charges, significantly inflating the amount required for closing.
XXXX. Deceptive Practices : The company engaged in deceptive tactics, including cropping timestamps from rate screenshots and failing to provide transparent communication regarding rate locks.
5. Negligence and Unethical Conduct : XXXX XXXX XXXX demonstrated a lack of professionalism and accountability, evidenced by errors in appraisal orders, attempts to manipulate rental comparatives, and a general disregard for ethical business practices.
The culmination of these issues has left me facing substantial financial loss, including the risk of forfeiting over {$32000.00} in earnest monies. Despite efforts to address these concerns with XXXX XXXX XXXX, their refusal to engage and resolve the issues has left me with no recourse.
I urge the Consumer Financial Protection Bureau to investigate the conduct of XXXX XXXX XXXX and take appropriate action to protect consumers from further harm. Additionally, I request assistance in remedying the financial damages incurred as a result of their deceptive and unethical practices.
Thank you for your attention to this matter.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7754283
|
2023-10-25
|
Incorrect information on your report
|
Mortgage
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-10-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-10-25
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7025757
|
2023-05-25
|
Credit monitoring or identity theft protection services
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Credit monitoring or identity theft protection services
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Received unwanted marketing or advertising
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-05-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-25
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Complaint What Happened |
Hi, I received a denied auto loan application with an inquiry to my credit report that I did not requested nor apply from XXXX XXXX XXXX, is like the third time and third agency or company that I received this denied notification and I did not make any auto loan recently with this company nor XXXX XXXX nor American from XXXX. I need that these inquiries be deleted and remove from my credit report I did NOT apply for an auto loan, because I moved to other state and I am working and lived near my work. FOR NOW I am not applyimg to any auto loan someone without my authorization and without my concern is doing this inquiry to harm my credit and when I decide to apply in the future can not apply because of those denied applications and credit inquiry.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6595393
|
2023-02-20
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-02-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-20
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
As of today, I'm 50 days late with my mortgage payments. I was approved with 17 future payments with the Homeowner Assistance Funds. Since XXXX XXXX is sending the bulks check to the mortgage and they always took more than days to apply the payments. The purpose of the Homeowner Assistance Fund ( HAF ) is to prevent mortgage delinquencies and defaults, foreclosures. HAF is a federally funded program administered by the State of Florida and the responsibility of timely payment falls on the state and NOT the applicant. Theyve reported my acct as being delinquent for XXXX and XXXX to the credit bureau. The representative stated the accounting dept is behind. My account is coded as a code 3 which means I applied for the HAF program and was approved so no late fees will be applied. I also received a letter with the steps for foreclosure.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9411037
|
2024-07-02
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Issue |
Fees charged
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2024-07-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-07-02
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6882273
|
2023-04-24
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-04-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-25
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
After multiple calls and emails finally, my account is current. XXXX was able to resolve the delays in the process of applying the payments. My monthly payments were always received on time. Unfortunately, the mortgage company report my account twice to the credit bureau even when they know that XXXX was trying to resolve the delays. I call and explain this matter to a customer service team and with loss mitigation but until today my credit report is showing me the delays and my score went down.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9757328
|
2024-08-09
|
Closing on a mortgage
|
Mortgage
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Closing on a mortgage
|
| Timely |
No
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Issue |
Changes in loan terms during or after closing
|
| Sub Product |
VA mortgage
|
| Date Received |
2024-08-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-09
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6182308
|
2022-11-09
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2022-11-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-09
|
| Company Public Response |
Company believes the complaint provided an opportunity to answer consumer's questions
|
| Complaint What Happened |
I've been calling and chatting almost daily since the first week of XXXX trying to get information about payments. I'm being approved for the Homeowner Assistance funds for 17 futures mortgage payments. This is a federally funded and regulated program - overseen by the U.S. Treasury. Mortgage companies and are required to comply with guidelines set forth by the Federal Government in terms of reporting and communication. XXXX voided and reissued check XXXX via ACH to XXXX the morning of XX/XX/2022 once they confirmed all homeowners on that account were theirs and a check # XXXX that XXXX confirmed they received. As of today, only one payment ( check # XXXX ) was posted on XX/XX/XXXX covering my XXXX payment. Now my XXXX and XXXX payment are past due because they aren't applying the payments on time. They send me a letter letting me know that I'm past due but in reality, I'm not because they had my monthly payment the problem is that they are holding it back. It's a nightmare every month dealing with late fees that are unfair since the payment arrive on time.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6407741
|
2023-01-06
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-01-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-06
|
| Company Public Response |
Company believes the complaint provided an opportunity to answer consumer's questions
|
| Complaint What Happened |
On XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Sent a check to pay my mortgage for the month of XXXX in the amount of {$1900.00}. American Financial Network has not applied the payment to my account. I've called and reached out on numerous occasions to get the situation resolved.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1534706
|
2015-08-25
|
Settlement process and costs
|
Mortgage
|
|
| Issue |
Settlement process and costs
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2015-08-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-08-25
|
| Complaint What Happened |
This was our first time buying a home and we put our mortgage needs in the hands of American Financial Network in XXXX XXXX with the help of XXXX XXXX which is a great broker. He helped us with every paperwork that had to get submitted and wrestled with the incompetent loan processors at the branch and the arrogant branch manager XXXX XXXX.
The basic facts about the dis-service of this branch to us was the fact that the file went through at least XXXX different loan processors requiring that it goes through underwriting XXXX times. We had made all moving arrangements with our landlord and the moving company since the file was approved and XXXX had assured us that everything was going great. On Wednesday, XXXX XXXX at XXXX the day before our closing ( XXXX XXXX ) we find out that we can not close until next Wednesday ( XXXX XXXX ).
This was mostly due to a few items that were skipped on our file and fell through the cracks. Our realtor sent a complaint email to XXXX XXXX ( President ) and XXXX XXXX ( CEO ). Please read email below : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX, I am a realtor and all concerned parties are having a big issue with your branch office AFN in XXXX XXXX, FL.
I referred my client to your company in order for them to purchase a house in the XXXX, FL area. The contract was signed on XXXX/XXXX/15 with a closing date for tomorrow XXXX/XXXX/15 which should have allowed you plenty of time for your personnel to perform their work.
For weeks we have been trying to make sure everything was going smoothly and were told even yesterday that it was closing tomorrow. Then today I receive notice that due to your branches merging and numerous personnel changes ( we have been through XXXX underwriters ) that they just dropped the ball and due to their inability to perform their function they want to delay closing until next Wednesday.
Frankly, this is completely unacceptable. I am writing to you to see what you can do as the President of the company before recommending to my client to seek legal counsel as they will be harmed if this does n't close. The address of the property is __________________, XXXX, FL XXXX and the loan number is # _______________________.
Please advise what, if anything, you can do before this goes as a complaint to the FTC. I trust you will look into this personally. I thank you for your time and consideration in this matter. I look forward to your response.
Thanks & Regards, To this day we have not heard anything back from the president or CEO. Instead we heard back from XXXX XXXX, the branch manager who called us to give us excuses as to what happened with our file. He was very reluctant to apologize and take any responsibility for the matter. What made matters worse is that he tried to do the good deed of providing a {$200.00} credit to our account for " the trouble we had '' which was actually entered into the system by him at XXXX that night. This occurred after the loan had gone through the Quality Control stage and when the credit was applied the loan had to go through the same Quality Control a second time. How would a branch manager not know that his actions can delay a process further?!
|
| Consumer Consent Provided |
Consent provided
|
|
|
6377082
|
2022-12-29
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2022-12-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-12-29
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
Back in XXXX of XXXX, I applied for the Florida state Homeowner Assistsnce Fund ( HAF ) to help me be able to make my mortgage payments. I called my mortgage lender in XX/XX/2022 to request a Covid forebearance and they applied the forebearance to my account. HAF approved to pay my mortgage for the next 18 months starting in XX/XX/2022. HAF has sent checks directly to the morgage lender American Financial Network and their subsidiary XXXX. Checks were mailed to the address on my mortgage statement which is the one I make payments to usually. American Financial Network or AFN and XXXX have not been able to locate or apply thise checks to my account. They accept HAF payments but are not taking the necessary urgent steps to ensure that my checks are located and posted. Since XX/XX/2022 until now I have made so many phone calls and spent at least 20 hours on the phone and I got absolutely no resolution. I was told every excuse as to why the checks have not been posted. Things such as that they are backed up, or that I havent sent the document to the right email even though I sent to all the emails that they told me to send to. They tried to blame me and say that I did not send the email showing the letter from HAF when I have proof I have been sending the same letter since XXXX and they finally acknowledged and posted the letter in late XXXX. There is no sense of urgency and I dont know what else to do anymore. I called yesterday and was told that HAF needs to contact them directly. I called HAF multiple times and they told me over and over that there is never a need for them to contact the lender because all necessary documentation have been provided to me and I uploaded thise documents to XXXX or AFN. HAF told me they have never experienced such issues with any other mortgage lender and they can not understand why AFN or XXXX are refusing to post and locate those checks. I looked ar XXXX consumer reviews and they were frightening. I read a lot of the same issues and complaints that I am dealing with. That is why I am reaching out to you to please help ensure that they do what is right. It is beyond frustrating knowing that my approved funds have been sitting there untouched when they should be applied to my account. This is my life and home in the balance and they told me this was not an urgent matter.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4033781
|
2020-12-28
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2020-12-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-01-12
|
| Complaint What Happened |
XX/XX/XXXX Escalated Complaint and Fraud Departments : The loan was transferred from American Financial Network , Inc. ending in XXXX to XXXX XXXX ending in XXXX to American Financial Network , Inc. ending in *XXXX to XX/XX/XXXX XX/XX/XXXX ending in XXXX to American Financial Network, Inc. ending in XXXX to XXXX XXXX XXXX XXXX ending in XXXX all within 11 months ; The Borrower didn't receive a letter notifying the transfer Borrower reflected {$750000.00} in mortgages owed in the Credit Bureau reporting, causing not to afford minimal lines of credit due to excessive Debt to Income Ratio.
IRS 1098 inaccuracy for payments made throughout the year.
XXXX XXXX XXXX XXXX declared that XX/XX/XXXX payment was made in XX/XX/XXXX, causing inaccurate IRS interest reporting.
XXXX refused to take payment in XX/XX/XXXX. First, their system was down. Then, when finally patched through the end of the month, I realized the loan had been transferred, and they would not make the payment. The loan was in " transition '' still with XXXX, they could still view it and make the payment but refused to because of their internal info message.
The Borrower received random incorrect not in compliance e-mails from American Financial Network not per FDCPA.
Failure to comply with ECOA.
There are failures in Compliance at the time of the Origination and Servicing.
There are failures to respond promptly and ignoring research inquiries in regards to payments. The Borrower 's bank also sent a query in regards to payments received and cashing of those payments. The Servicer would not respond to the Banking institution or the Borrower. There is Banking documentation on the irregularity of cashing and posting payments.
There are irregularities and misapplication of payments.
Deliberate post application of payments without retroactivity posting of these and creating default payment when non existed.
Breach of Contract since origination.
There are failures to comply with the Privacy Act.
XXXX sent me a complete file /documentation on another client : Name, Address, Social Security Number, Modification and Financial Agreement, etc.
XXXX XXXX weekend and Hurricane Dorian came upon us. In Florida, the little branch that was supposed to make the payment at the end of XXXX was completely closed! As in drove 30 plus miles to attempt to make the payment. Calls were made to different branches, including New Jersey and the CEO, to make the payment to no avail.
The Borrower wants Full Collateral, with AOMs and Endorsement This account went from being 4 to 6 months paid in advance to the current status.
XX/XX/XXXX, my children 's mother had a tragic accident in which she XXXX an XXXX, XXXX, XXXX, and a XXXX XXXX.
In XX/XX/XXXX, she was XX/XX/XXXX. XX/XX/XXXX,XX/XX/XXXX again. I was let go on XX/XX/XXXX, after taking off the days before pick up our children from school. She was not released for employment until XX/XX/XXXX. She is now XXXX, has a desk over her bed, and spends most of her time in bed since she has an XX/XX/XXXX that attacks her XX/XX/XXXX. My children fell very ill, one going to the ER in XX/XX/XXXX. We are still trying to figure out what this XX/XX/XXXX was that had had such long-lasting effects.
I regain employment on XX/XX/XXXX, was sent home to quarantine due to XX/XX/XXXX in XXXX, and was let go due to XXXX-XXXX XX/XX/XXXX.
I have been on unemployment, XXXX & XXXX. I completed my XXXX XXXX, and I am I have been in the pursuit of work.
I have immediately addressed the breach of contract as I saw the payments ' misapplication and mismanagement of the loan since origination. During this time, life happened ; life has been happening.
As I have too many documents to upload, please have all communication with me in writing.
XXXX XXXX XXXX, XXXX.
XXXX XXXX XXXX .
XXXX, FL XXXX XXXX American Financial Network , Inc XXXX American Financial Network XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX XXXX Loan Number : XXXX Attn : Correspondence Unit XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX http : XXXX, XXXX XXXX XXXX *XXXX XXXX XXXX XXXX XX/XX/XXXX, CA XXXX XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
6678224
|
2023-03-10
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-03-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-10
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
Good morning, I'm being approved for the Homeowner Assistant Fund Program since XX/XX/2022 for 17 future payments. Since XX/XX/2022 I'm trying to find where my payments are for XXXX, XXXX and XXXX. Every time I called ; they responded that no checks are arrived. HAF are sending the checks every month and when I contact them, they have the checks for XXXX, XXXX cashed already. This is the first time that the posting of the payments is taking so long. The last time that American Financial Network responded me complain they reply to the following. : Dear XXXX XXXX, American Financial Network , Inc. ( " AFN '' ) sympathizes with any frustration you've experienced with loan payments. Please note that as we previously advised you, your payments are handled by our third-party servicer, XXXX. Their phone number is XXXX. Calling them directly is one possible way to get current information on your payments.
When I called the number, they gave me is American Financial Network, so I don't understand why they are saying that is XXXX. I can't communicate with XXXX by phone or email only with American Financial Network.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6475852
|
2023-01-23
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-01-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-23
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I'm being approved for the XXXXXXXX XXXX XXXX for 17 futures mortgage payments. This is a federally funded and regulated program - overseen by the U.S. Treasury. Mortgage companies and are required to comply with guidelines set forth by the Federal Government in terms of reporting and communication. XXXX are sending the bulk checks and they aren't applying on time to my account. As of today, my XXXX payment is past due because they aren't applying the payment on time. They send me a letter letting me know that I'm past due but in reality, I'm not because they had my monthly payment the problem is that they are holding it back. It's a nightmare every month dealing with late fees that are unfair since the payment arrive on time. On XX/XX/XXXX XXXX sent the check for XXXX payment. The mortgage company applied the payment on XX/XX/XXXX more than 30 days after multiples calls and emails. On XX/XX/XXXX XXXX send the XXXX payment and as of today nothing is applied in my account. This is so frustrating because they cashed the checks but not apply the payment to the mortgage loan. Charged late fees and reported to the Credit reporting agencies when in reality the checks get on time to the company. Why if they are sending the payments on time, it is taking more than a month to be applied in my account???
|
| Consumer Consent Provided |
Consent provided
|
|
|
6582963
|
2023-02-16
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-02-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-16
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I'm being approved for the Homeowner Assistance funds for 17 futures mortgage payments. This is a federally funded and regulated program - overseen by the U.S. Treasury. Mortgage companies and are required to comply with guidelines set forth by the Federal Government in terms of reporting and communication. HAF are sending the bulk checks and they aren't applying on time to my account. As of today, my XXXX and XXXX payments are past due because they aren't applying the payment on time. It's not fair that they received the payment on time and they still reporting to the Credit reporting agencies. It's a nightmare every month dealing with late fees that are unfair since the payment arrive on time. On XX/XX/2022 HAF send the XXXX payment and as of today nothing is applied in my account. As of today, my account is 45 days past due and I'm being receiving notice letters letting me know my options to not lose my house. Please I need someone to help with this matter.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6659539
|
2023-03-07
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-03-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-07
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
As of today, I'm 65 days late with my mortgage payments. I was approved with 17 future payments with the Homeowner Assistance Funds. Since XXXX XXXX is sending the bulks check to the mortgage and they always took couples of days to apply the payments. The purpose of the Homeowner Assistance Fund ( HAF ) is to prevent mortgage delinquencies and defaults, foreclosures. HAF is a federally funded program administered by the State of Florida and the responsibility of timely payment falls on the state and NOT the applicant. Theyve reported my acct as being delinquent for XXXX and XXXX to the credit bureau. The representative stated the accounting dept is behind. My account is coded as a code 3 which means I applied for the HAF program and was approved so no late fees will be applied. I also received a letter with the steps for foreclosure. I'm missing payments for XXXX, XXXX and now XXXX I contact HAF and they told me that they are sending the checks every month. My mortgage told me that they open an investigation since XXXX and Im being calling every day and nothing yet.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6756827
|
2023-03-27
|
Incorrect information on your report
|
Mortgage
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-03-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-27
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I'm being approved for the Homeowner Assistance funds for 17 futures mortgage payments. This is a federally funded and regulated program - overseen by the U.S. Treasury. Mortgage companies and are required to comply with guidelines set forth by the Federal Government in terms of reporting and communication. HAF are sending the bulk checks and they aren't applying on time to my account. My last call with XXXX they told me that was a delay in posting the checks and they were working closely with HAF to make the process quickly. It's not fair that they received the payment on time and they still reporting to the Credit reporting agencies. As of today, no XXXX, XXXX and XXXX payments are posted in my account. They stated that they have to ensure approval of the program. I send them the letter of approval back in XXXX.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3253227
|
2019-05-24
|
Closing on a mortgage
|
Mortgage
|
|
| Issue |
Closing on a mortgage
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2019-05-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-05-24
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I am the seller of XXXX XXXX XXXX, XXXX VA XXXX. I received a contract on the property with a preapproval letter from loan office XXXX XXXX and American Financial Network. I spent 22 years in XXXX so when reviewing the preapproval, I could see it was dependent on me paying closing costs and little to no down payment so I was skeptical. When researching the lender, it seemed they were an online lender and the loan officer potentially worked out of their house so I initially said no unless they at least go prequalified by a local lender as a back up and confirmation that the first lender was solid.
They agreed to do that but were told they didn't qualify so I then said I would not sign. Then the lender called to assure us the loan was fine. I still have the voice mail but I quote him in saying " I hear you are concerned about the loan, we can do this loan. I did the income calculations, reviewed the income docs and the credit scores looks good. We are ready to do this loan. I can have my manager call you, our company did over a half billion in loans last month, we know what we are doing '' Given his assurances, I signed the contract for a XX/XX/XXXX closing.
Two days before closing we are told that we need two more weeks to get the loan closed and we needed an extension. Without knowing why I call XXXX. He informed me all was good, just needed more time. When I pressed him for why he stated he made an error and did not charge the origination fee so they needed to redo the loan. I informed him that if they missed the fee in early disclosure then they were obligated to honor the fee. He said no he was fixing all of that and the buyer was fine with it. I stated to him it is not really up to the borrower and asked that his manager call me. He never did but I did sign the extension as again Mr XXXX assured me there were no 'deal breakers '' just process stuff.
About two days before the second closing date, we get another message that we need to delay a few more days. So again, I called the lender and he again assured me everything was good, they just had a VOE to track down prior to closing. I then asked him if this was late VOE that simply verifies the borrower is still employed or a VOE that could break the loan. He assured me that I had not impact on the loan.
The next day, I followed up with another message to ensure that everything was fine and whether the 3 day disclosure was going to be met. He stated they had already met that requirement. I don't think that was compliant either but he assured me they were in compliance. At that time I also asked him if they had a clear to close and he stated they did. Docs were done, termite was done etc. all based on what appear to be a pattern of misleading statements by the lender. I again asked why the manager had not called me and asked him to have him call me. Mr XXXX said his manager had a pipeline of loans of his own and it probably was not his biggest priority. Still assured that all was fine, I signed yet another extension.
The day before closing we get an email to all parties. This is the quote from the email that I still have : 'This loan is going to fail. I never received all the detail on XXXX work history and he has zero stability over past two years, having been at 9 different jobs. The bank can not do the loan. I am so sorry.
I qualified XXXX on the recent positions and due perhaps to language I never actually had his full work history. I did not understand he had so many different positions. '' So, in reality from the very start there were misleading statements to all parties involved and most likely complete lies and non-compliant processes. That has resulted in the home being off the market in prime season and considerable time investment by cooperating Realtors, buyer and seller. I know loans get delayed and sometimes do not close when going through processing and underwriting but no lender has a right to take people through a process like this. I have let the lender know that I am not happy and I have yet to receive a call back. In my experience these are exactly whey the CFPB and XXXX were created were to hold lenders accountable and protect borrowers. In my view Mr XXXX, his manager and AFN have failed to comply.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6740363
|
2023-03-23
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-03-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-23
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
This is nightmare since XXXX. I'm being approved for the XXXX XXXX funds for 17 futures mortgage payments in XX/XX/2022. This is a federally funded and regulated program - overseen by the U.S. Treasury. Mortgage companies and are required to comply with guidelines set forth by the Federal Government in terms of reporting and communication. HAF are sending the bulk checks and they aren't applying on time to my account. As of today, my XXXX and XXXX, XXXX payments are past due because they aren't applying the payment on time. It's not fair that they received the payment on time and they still reporting to the Credit reporting agencies. I'm being calling almost every day and they told me that is an issue with XXXX that is the third party that apply the payments. Since XXXX they are receiving the checks but not applying to the account. It's so unfair that we have to go through this situation.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4360376
|
2021-05-07
|
Struggling to pay mortgage
|
Mortgage
|
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
Other type of mortgage
|
| Date Received |
2021-05-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-07
|
| Complaint What Happened |
I contacted my mortgage company, American Financial Network Inc. at the beginning of the month of XX/XX/XXXX. I made contact with American Financial Network Inc prior to my late payment date of XX/XX/XXXX in attempt to work with them on how to avoid a delinquent payment that month, due to hardship. I was transferred to several departments including the mortgage refinance department whom failed to provide me with assistance or information needed in order to avoid delinquency. Aside from several transferred calls, I was hung up on and put on hold for long wait periods. Eventually I was transferred to an outside collection agency that informed me that they could not help me because my payment was not yet late. The customer agent stated that I must be in delinquency in order for American Financial Network Inc. to provide mortgage modification options and that they could not proceed with a forbearance or any other type of loan modification over the phone. I was instructed to fill out a generic set of modification forms that did not apply to my circumstances. I was also advised that the loan modification was not guaranteed. Due to the fact that my husband and I are XXXX XXXX XXXX whom rely upon contract XXXX work and are at the mercy of the flailing economy, we contact our mortgage lender as soon as we foresee any loss of income that will enable us to pay our mortgage. We lost our home in XXXX due to being denied mortgage modification thus we are terrified of a repeat scenario and weary to participate in any mortgage modification that requires that we are in default or delinquency in order to qualify.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3341842
|
2019-08-15
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
Other type of mortgage
|
| Date Received |
2019-08-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-08-15
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5975675
|
2022-09-13
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2022-09-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-13
|
| Company Public Response |
Company believes the complaint provided an opportunity to answer consumer's questions
|
| Complaint What Happened |
I've been calling and chatting almost daily since the first week of XXXX trying to get information about payments. I'm being approved for the Homeowner Assistance funds for XXXX futures mortgage payments. This is a federally funded and regulated program - overseen by the U.S. Treasury. Mortgage companies are required to comply with guidelines set forth by the Federal Government in terms of reporting and communication. XXXX sent a batch check # XXXX on XX/XX/2022 for {$11000.00} of which {$1900.00} were to apply for my monthly payment. As of today nothing is apply in my account. All the times I have called or chatted they say that nothing has been registered in my account and that it is impossible for them to know if the check arrived. Also another check # XXXX was send on XX/XX/2022 and to this day nothing also.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6550720
|
2023-02-09
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-02-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-09
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I'm being approved for the Homeowner Assistance funds for XXXX XXXX mortgage payments. This is a federally funded and regulated program - overseen by the U.S. Treasury. Mortgage companies and are required to comply with guidelines set forth by the Federal Government in terms of reporting and communication. HAF are sending the bulk checks and they aren't applying on time to my account. As of today, my XXXX and XXXX payments are past due because they aren't applying the payment on time. Last month on XXXX XXXX they applied the XXXX payment that was send on XX/XX/2022 more than 30 days later. It's a nightmare every month dealing with late fees that are unfair since the payment arrive on time. On XX/XX/2022 HAF send the XXXX payment and as of today nothing is applied in my account. This is so frustrating because they cashed the checks but not apply the payment to the mortgage loan. Charged late fees and reported to the Credit reporting agencies when in reality the checks get on time to the company. Why if they are sending the payments on time, it is taking more than a month to be applied in my account???
|
| Consumer Consent Provided |
Consent provided
|
|
|
1861712
|
2016-04-02
|
Settlement process and costs
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Settlement process and costs
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
VA mortgage
|
| Date Received |
2016-04-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-04-02
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6772893
|
2023-03-30
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-03-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-30
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
Good morning, Since XXXX I have been in communication with my mortgage as well as with the XXXX XXXX XXXX XXXX XXXX ) department about the status of my payments. Since XX/XX/XXXX I was approved for the XXXX XXXX XXXX for XXXX future payments. The months of XXXX to XXXX with a little delay but were applied to my account with no issues. Since XXXX no XXXX payment has been applied and when I contact XXXX they tell me that they send the checks every month. They also told me that they send checks in large amounts since several accounts are included to be paid. I have contacted almost every day since XXXX ( almost XXXX months ) loss mitigation, and they tell me that XXXX is having issue with the process of applying the payments also that the only things they can do is an escalation to the department that deals with applying payments as well as send a email to the XXXX department for more details. But unfortunately to this day I have only received the same response.
XXXX XXXX ( XXXX XXXX XXXX XXXX ) XX/XX/XXXX, XXXX PM XXXX RE : XXXX Please be advised I have forwarded the borrower 's payment concerns to the business unit for review. I will follow up shortly to provide a status update.
Have a great day.
XXXX XXXX Thank youXXXX XXXX XXXX This is always the same. How in XXXX months no one can get a solution and resolve this matter.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3831598
|
2020-09-04
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
American Financial Network Inc.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2020-09-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-09-15
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Other
|
|
