2376813
|
2017-03-08
|
Settlement process and costs
|
Mortgage
|
|
Issue |
Settlement process and costs
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Mortgage
|
Sub Product |
Home equity loan or line of credit
|
Date Received |
2017-03-08
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2017-03-08
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
We obtained an equity line from Regions Bank in XXXX, 2016. We were n't given the loan documents prior to signing them and still have not been provided with executed copies. We were told on more than XXXX occasion by the loan officer prior to signing the loan documents that we would not have to pay a {$1500.00} prepayment penalty if we closed the equity line within two years, if the reason for closing the equity line was due to the sale of our home. We recently sold our home. When we ordered the payoff, Regions included the {$1500.00} prepayment penalty in the payoff. We then spoke to the loan officer who confirmed that he told us we would not be responsible for the prepayment penalty if we were closing the equity line due to the sale of our home. He said we should n't be responsible for the fee and would work to get it waived. When we did n't hear back from him, we spoke to the area Vice President. Despite confirming the representations made to us, the area Vice President said Regions refused to waive the fee.
|
Consumer Consent Provided |
Consent provided
|
|
8295092
|
2024-02-06
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
Tags |
Older American, Servicemember
|
Issue |
Problem with a lender or other company charging your account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Money was taken from your account on the wrong day or for the wrong amount
|
Sub Product |
Savings account
|
Date Received |
2024-02-06
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-02-06
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
on XX/XX/XXXX my bank charged my account a XXXX XXXX fee for a garnishment fee. My account is serviced by my SSDI payment, the only source of my income. There is never XXXX months of deposits in it, because as soon as I receive my payment I pay bills, buy groceries, ect., this leads to only having between XXXX XXXX to XXXX XXXX left in the account by the end of the month. The only reason my savings account has any money in it is because I have XXXX XXXX on the XXXX of the month transferred into it in order to try to save something. Usually before the end of the month it is internally transferred back to my savings account because I need groceries.gas, or medication. According to Section 207 of the Social Security Act of 1939, XXXX months of my monthly payments are protected and if there is less money than that in the account a garnishment fee can not be collected, period. So, does transferring money from my checking account into my savings account make that money fair game, even though it is still part of my social security payment. It does not seem right. I have stopped the automatic payments into my savings account. At XXXX XXXX a month it will take another XXXX months to wipe out a negative balance. I know XXXX XXXX does not seem like a lot of money but to me it means a world of difference.
|
Consumer Consent Provided |
Consent provided
|
|
11651696
|
2025-01-18
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Checking account
|
Date Received |
2025-01-18
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
I went into the Regions Bank located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I wanted to close my checking account. The bank refused to allow me to have my money. XXXX people of XXXX not XXXX, stated it is my account, my photo ID matched and I answered all their personal information as to my account info and personal info. Yet they refused to allow me to get my money out of the bank. I contacted the sheriff dept. I was told by the sheriff dept that I have valid ID and I have the right to my money. I was told that the bank representatives had a personal issue with me and this is why they refused to allow me to have MY OWN MONEY!!!!!! It is illegal to refuse to give a person their money. I waited in the bank XXXX minutes to speak to XXXX people there. Then waited an hour for the Police to show. The XXXX told me they are not permitted to demand the bank give me my money. I am filing this complaint because I need my money to survive. I am going to be homeless since they are refusing to allow me to have it to buy a home that the seller is wanting cash only for. I am not going to be living in my vehicle and I am XXXX. It is my money. They have my photo on file and I gave them my photo id that matched what they have and matched my face. I gave them all my personal info including my social security card, credit cards, medical cards, check book, bank statements.
|
Consumer Consent Provided |
Consent provided
|
|
11518592
|
2025-01-15
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Problem making or receiving payments
|
Sub Product |
Checking account
|
Date Received |
2025-01-15
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-15
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
I can not access bill pay on my computer using XXXXXXXX XXXX. I can access bill pay on my app however. Everytime I try to log onto online banking ( phone or computer ) it is asking for security verification. Typically you do this once if you are using the same device and from the same place etc. I had to do this about 6-7 times today and that is not normal. I need the XXXX XXXX alert removed and all restrictions released. I called Regions and put in a ticket XXXX today XX/XX/XXXX.
I previously experienced similar factsets and there was no fraud ; Regions was being overzealous in fraud protection and locked me out of online banking XX/XX/XXXX CFPB compliant XXXX. That ticket with regions was ticket XXXX.
|
Consumer Consent Provided |
Consent provided
|
|
11729341
|
2025-01-23
|
Problem when making payments
|
Credit card
|
|
Issue |
Problem when making payments
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Credit card
|
Sub Issue |
You never received your bill or did not know a payment was due
|
Sub Product |
General-purpose credit card or charge card
|
Date Received |
2025-01-23
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-24
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
11338835
|
2024-12-31
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Checking account
|
Date Received |
2024-12-31
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-31
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
11413938
|
2025-01-07
|
Problem caused by your funds being low
|
Checking or savings account
|
|
Issue |
Problem caused by your funds being low
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Overdrafts and overdraft fees
|
Sub Product |
Checking account
|
Date Received |
2025-01-07
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-10
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
I received a refund from a company that was sent to my bank account on the second of XXXX. It showed up in my bank account and then disappeared. I called on Monday the XXXX and was told by XXXX that the company had pulled it back. I checked with the company and have a documented screenshot from the refunding company that the money was returned on the XXXX. The bank shows the deposit came in on the XXXX. I was charged for three overdrafts and spoke to XXXX on the XXXX. He says there's nothing he can do about it. The money was returned on the XXXX not the XXXX!
|
Consumer Consent Provided |
Consent provided
|
|
11631774
|
2025-01-19
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Information belongs to someone else
|
Sub Product |
Credit reporting
|
Date Received |
2025-01-19
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-19
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
I am a victim of the XXXX and XXXX data breaches, and after reviewing my credit report, I discovered discrepancies related to my account with Regions Bank. I have already submitted a Federal Trade Commission ( FTC ) report regarding identity theft and fraudulent activity. Despite my efforts, I have not received satisfactory documentation from Regions Bank to validate the debt or confirm its accuracy.
|
Consumer Consent Provided |
Consent provided
|
|
11583125
|
2025-01-16
|
Attempts to collect debt not owed
|
Debt collection
|
|
Tags |
Older American
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Debt collection
|
Sub Issue |
Debt was result of identity theft
|
Sub Product |
Other debt
|
Date Received |
2025-01-16
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-21
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
Consent not provided
|
|
8312002
|
2024-02-08
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Account information incorrect
|
Sub Product |
Credit reporting
|
Date Received |
2024-02-08
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-02-08
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
Consent not provided
|
|
11690329
|
2025-01-23
|
Problem caused by your funds being low
|
Checking or savings account
|
|
Issue |
Problem caused by your funds being low
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Overdrafts and overdraft fees
|
Sub Product |
Checking account
|
Date Received |
2025-01-23
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-23
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
|
11758145
|
2025-01-25
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Banking errors
|
Sub Product |
Checking account
|
Date Received |
2025-01-25
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-25
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
Consent not provided
|
|
11535792
|
2025-01-16
|
Incorrect information on your report
|
Mortgage
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Mortgage
|
Sub Issue |
Account information incorrect
|
Sub Product |
Conventional home mortgage
|
Date Received |
2025-01-16
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-16
|
|
11493450
|
2025-01-13
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
Issue |
Problem with a lender or other company charging your account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Transaction was not authorized
|
Sub Product |
Other banking product or service
|
Date Received |
2025-01-13
|
Submitted Via |
Referral
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-13
|
Consumer Consent Provided |
N/A
|
|
11523215
|
2025-01-14
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Problem using a debit or ATM card
|
Sub Product |
Checking account
|
Date Received |
2025-01-14
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-14
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
I have an account XXXX LifeGreen checking with Regions Bank that I opened XX/XX/XXXX. Since I've had this account, I have had my account compromised several times, with the 1st attempt happening XX/XX/XXXX. The last attempt was XX/XX/XXXX. From the day I've opened my account back in XX/XX/XXXX, I've requested Regions Bank notify of ALL banking transactions via text and email. Regions Bank breached that agreement by not notifying at all of that fraudulent bank transactions. I happened to call the bank XX/XX/XXXX inquiring about the scam attempt that happened XX/XX/XXXX and the representative the one that happened XX/XX/XXXX.
|
Consumer Consent Provided |
Consent provided
|
|
11677660
|
2025-01-16
|
Trouble during payment process
|
Mortgage
|
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Mortgage
|
Sub Issue |
Escrow, taxes, or insurance
|
Sub Product |
Conventional home mortgage
|
Date Received |
2025-01-16
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-21
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
11271238
|
2024-12-23
|
Closing an account
|
Checking or savings account
|
|
Tags |
Older American
|
Issue |
Closing an account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Funds not received from closed account
|
Sub Product |
Checking account
|
Date Received |
2024-12-23
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-23
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
11169889
|
2024-12-16
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Savings account
|
Date Received |
2024-12-16
|
Submitted Via |
Postal mail
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-16
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
11120824
|
2024-12-11
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Checking account
|
Date Received |
2024-12-11
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-11
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
11205650
|
2024-12-18
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Account information incorrect
|
Sub Product |
Credit reporting
|
Date Received |
2024-12-18
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-18
|
|
11756239
|
2025-01-24
|
Problem caused by your funds being low
|
Checking or savings account
|
|
Issue |
Problem caused by your funds being low
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Overdrafts and overdraft fees
|
Sub Product |
Checking account
|
Date Received |
2025-01-24
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-24
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
|
10838056
|
2024-11-19
|
Getting a credit card
|
Credit card
|
|
Tags |
Servicemember
|
Issue |
Getting a credit card
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Credit card
|
Sub Issue |
Card opened without my consent or knowledge
|
Sub Product |
General-purpose credit card or charge card
|
Date Received |
2024-11-19
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-11-19
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
In XX/XX/year>, this account has been Charged off, a balance still show on my credit report that I owe this alleged debt. By law this debt balance should be XXXX because this account is charged off. The Bank charged off the account and never report it to IRS, it is Illegal to charge off an account and do not send me my XXXX. I would like to receive my XXXX Cancelation of debt, if the bank can not provide this Cancelation form XXXX within XXXX days, the charged off need to be remove from my consumer report.
|
Consumer Consent Provided |
Consent provided
|
|
10898383
|
2024-11-22
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Funds not handled or disbursed as instructed
|
Sub Product |
Checking account
|
Date Received |
2024-11-22
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-11-22
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
Consent not provided
|
|
11314911
|
2024-12-30
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Account information incorrect
|
Sub Product |
Credit reporting
|
Date Received |
2024-12-30
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-30
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
I am formally disputing the reporting of a charge-off on my account ( Regions Bank, Account Number : XXXX ) under the Fair Credit Reporting Act ( FCRA ). I request that Regions Bank provide evidence of the charge-off status, including internal records or documentation that substantiate the claim. Please provide me with a detailed account of your investigation process, including any evidence or documentation supporting the charge-off status of the account.
|
Consumer Consent Provided |
Consent provided
|
|
11262117
|
2024-12-25
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Savings account
|
Date Received |
2024-12-25
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-27
|
|
11271235
|
2024-12-23
|
Problem with a purchase or transfer
|
Prepaid card
|
|
Tags |
Older American
|
Issue |
Problem with a purchase or transfer
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Prepaid card
|
Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
Sub Product |
Payroll card
|
Date Received |
2024-12-23
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-23
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
Consent not provided
|
|
11298169
|
2024-12-27
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Improper use of your report
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Reporting company used your report improperly
|
Sub Product |
Credit reporting
|
Date Received |
2024-12-27
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-27
|
|
11287860
|
2024-12-26
|
Problem with a company's investigation into an existing problem
|
Credit reporting or other personal consumer reports
|
|
Issue |
Problem with a company's investigation into an existing problem
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Their investigation did not fix an error on your report
|
Sub Product |
Credit reporting
|
Date Received |
2024-12-26
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-27
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
Consent not provided
|
|
11290744
|
2024-12-26
|
Fees or interest
|
Credit card
|
|
Issue |
Fees or interest
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Credit card
|
Sub Issue |
Problem with fees
|
Sub Product |
General-purpose credit card or charge card
|
Date Received |
2024-12-26
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-26
|
|
11342405
|
2025-01-01
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
Issue |
Took or threatened to take negative or legal action
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Debt collection
|
Sub Issue |
Threatened or suggested your credit would be damaged
|
Sub Product |
I do not know
|
Date Received |
2025-01-01
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-01
|
|
10932820
|
2024-11-26
|
Opening an account
|
Checking or savings account
|
|
Issue |
Opening an account
|
Timely |
Yes
|
Company |
REGIONS FINANCIAL CORPORATION
|
Product |
Checking or savings account
|
Sub Issue |
Didn't receive terms that were advertised
|
Sub Product |
Checking account
|
Date Received |
2024-11-26
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-11-26
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
Complaint with Regions Bank : On XX/XX/year>, I submitted an online registration form for a {$300.00} new checking account bonus with Regions bank. The promotion specified that I must include the same email that will be used to open my account. After submission, I received an email confirmation stating I was registered, and to follow a link to open the account online. When trying to make the account online, I received an alert stating that I had to call the bank to finish setting up my application. During this online process, there was an option to submit my promotion code, and it went through and did not give me an alert for that step ( but does give an alert for any 'wrong/invalid " promotion codes submitted ).
I called the bank on XX/XX/year> and while speaking with the banker, she told me that she could open my account. I asked her a total of 3 times if my promotion ( promotion code XXXX ) would be applied to my account, she at first stated " yes It will be applied ', then said and " I can not check if it has been applied now, but you can call tomorrow to verify that. '' Therefore, I ended up opening the account with the instruction the code has been applied.
I called the bank on XX/XX/year> and while speaking with a new representative, XXXX, I was told during the XXXX min phone call that the promo code was not applied, that I had not registered for the promotion. I detailed that I have an email confirming such, and when instructed to submit the registration again, I was told from the website that my registration has already been completed. XXXX stated that she still did not see me having registered and there was no way to provide me with the promotion anymore as my account had already been opened. She stated that they may send me a code in the future, but she could not guarantee anything. I then closed my account with them, and am filing this complaint to address such misleading practices. I would have never opened the account if not for the initial promotion, and having such credit/bank account checks performed for me was wholly unnecessary. They also required an initial deposit to open the account, which was provided via phone. No confirmation was provided that this would be cancelled, but I hope that it does. I have not received any written confirmation of account closure, but was provided some #. I am unclear if the account was fully closed.
|
Consumer Consent Provided |
Consent provided
|
|