|
5826504
|
2022-07-30
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Michigan Mutual, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2022-07-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-30
|
| Company Public Response |
Company believes the complaint is the result of a misunderstanding
|
| Complaint What Happened |
On XX/XX/XXXX I closed on my home with MI Mutual Mortgage Company. I requested not to escrow my homeowners and flood insurance. At the day of closing MI Mutual informed me that it was mandatory to escrow the flood insurance but the homeowners were not being escrowed. I had no choice but to escrow the flood insurance as this was the day I was closing.
I have been paying my mortgage on time every month, principal, interest and flood escrow. In XXXX, XXXX I decided to submit an extra payment of {$100.00} per month in order to bring down my balance. Mi Mutual on its mortgage statement advises any extra payment will automatically be applied to the principal balance. In XXXX, XXXX when my flood insurance came up for renewal Mi Mutual paid the policy incurring a shortfall in my escrow payments. I was never informed that my escrow was short and could not cover the flood payment. Mi Mutual without any communication applied my extra payment to the escrow. On checking my account I realized my extra payment was not applied to my principal so I contacted MI Mutual. This I when I was informed that my escrow was short. I requested an escrow breakdown so I can ascertain how this shortage occurred and why I was never informed prior to the renewal of my flood insurance that there was a shortage. Mi Mutual then reversed the extra payment from the escrow to credit the principal and subsequently again reversed the amount to the escrow. Again without any notification.
On XX/XX/XXXX I received an email from MI Mutual advising that on XX/XX/XXXX without any prior notice my account was debited with {$2000.00} in order for MI Mutual to pay my homeowners insurance, which was not escrowed. I immediately called Mi Mutual and requested that the payment be reversed as my homeowners is not escrowed and I have been paying my homeowners directly. I was assured that this would be done. To date this is still an issue with Mi Mutual.
On XX/XX/XXXX I wrote to the CEO and CFO of Mi Mutual to rectify this situation. On XX/XX/XXXX I received through the mail a note without a signature that the matter is being investigated. No communication whatsoever from Corporate management to address the errors made by its employees. Since then I have had no communication from anyone in MI Mutual except a notice advising that my request to waive the flood insurance escrow was denied due to the balance owed to my escrow account, which has been created by their errors in handling my mortgage.
I would appreciate your assistance in rectifying this situation as I have no confidence in this company and no one seems to care, not even its CEO or CFO and its employees. I need for MI Mutual to correct its errors regarding my homeowners, and to waive the requirement for the flood insurance escrow which should never had been done. Typical of this company you are only advised after the fact. They chose to put me in flood escrow while I was at the Title Company closing, when all before the closing I insisted that I was not going to escrow any funds.
My Last statement dated XX/XX/XXXX shows that I now have a balance due of {$1400.00}.
Your kind attention to this matter is greatly appreciated.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6594576
|
2023-02-20
|
Struggling to pay mortgage
|
Mortgage
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
Michigan Mutual, Inc.
|
| Product |
Mortgage
|
| Sub Product |
VA mortgage
|
| Date Received |
2023-02-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-20
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Other
|
|
|
5617969
|
2022-05-31
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Michigan Mutual, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2022-05-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-06-17
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6171116
|
2022-11-06
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Michigan Mutual, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2022-11-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-06
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I don't know how to even begin this other than the fact I am extremely frustrated and am dealing with brick walls at this point in terms of resolutions. I was awarded from the XXXX XXXX back in lateXXXX, for a full mortgage assistance for XXXX XXXX, at XXXX application number is XXXX. With the XXXX, payments go out on the XXXX of each XXXX The first payment went out on the XXXX of XXXX. I called around XX/XX/XXXX after not receiving anything and they said the payment was sent and should have been received by then. It is now XXXX the XXXX and still NOTHING from the mortgage company. At this point, I know for a fact Michigan Mutual have the payments and I am requesting they be found and applied. My electric company, XXXX are receiving the payments just fine. At this point, XXXX have sent MiMutual {$6100.00} and this needs to be found and applied. I also demand that MiMutual apply these payments to the FORWARD XXXX balance and NOT the principle. I have called XXXX and MI no less than XXXX times and am getting nowhere between the both of them. XXXX, are just a call center and are unable to provide check numbers, not even the supervisor ( I tried ) can. XXXX are blaming " the mortgage companies '' at this point. So here I am, writing a CFPB complaint in hopes that this gets resolved and fairly quickly AND is not an issue for the remainder of the XXXX XXXX award. Also checked, many times, the loan number and the address ( XXXX XXXX XXXX XXXXXXXX XXXX ) were verified to be correct. I want someone with significant rank at MI to look into this and find our payments! Thank XXXX we are not in a foreclosure situation, because thanks to THEIR negligence, we would lose the house!
Recently : MiMutual says they are " reaching out to XXXX to determine my participation in the program '' this is fruitless and baseless. The problem is the fact MiMutual is sitting on checks they have received and not posting them. My " participation '' is nothing to do with them. However, I provided them the application number and the phone number for XXXX and they have obviously done nothing. Terrible mortgage company.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6158822
|
2022-11-02
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Michigan Mutual, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2022-11-02
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-06
|
| Consumer Consent Provided |
N/A
|
|
|
3275364
|
2019-06-14
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Michigan Mutual, Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2019-06-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-06-14
|
| Complaint What Happened |
I have never been late on a mortgage payment. While going through the bankruptcy process I was never informed I would need to complete a reaffirmation agreement so I am no longer allowed online access to my mortgage/online account. For the last few months each time I contact this company they transfer me to the Bankruptcy/collections department which usually ends up in a voicemail that is not returned or long hold times. As of today I have called this company 3 times already just trying to make a payment by phone. I first called this company at XXXX, was on hold for 12 minutes before being put into someone's voicemail. I called again at XXXX and was on hold this time for 15 minutes. The receptionist who picks up the line after 15 minutes starts discussing how that department is short staffed and I can either leave a voice message or wait on hold. After telling her I would hold she disconnects the phone call. I am currently on hold for a 3rd time today since XXXX ( over 15 minutes now ). As I am writing this complaint I am on hold ... to make a payment. The receptionist that picked up on my 2nd phone call asked me to call back on Monday. I explained to her my payment is due by the XX/XX/XXXX, so if I call back on Monday to make the payment it will then be late and therefore I would prefer to hold and not leave a message ( to make my payment, on time ). Since I was disconnected I have had to call back to attempt to make my payment on time today.
I would ask that this company allows me online access to my account to at least make an online payment before my due date. If I can not reach someone by phone to make a payment on time I should have an alternative option to make a timely payment.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1817987
|
2016-03-04
|
Settlement process and costs
|
Mortgage
|
|
| Issue |
Settlement process and costs
|
| Timely |
Yes
|
| Company |
Michigan Mutual, Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2016-03-04
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-03-08
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
6692313
|
2023-03-15
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
Michigan Mutual, Inc.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-03-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-15
|
| Company Public Response |
Company believes complaint is the result of an isolated error
|
| Consumer Consent Provided |
Consent not provided
|
|
