|
11782782
|
2025-01-27
|
Closing on a mortgage
|
Mortgage
|
|
| Issue |
Closing on a mortgage
|
| Timely |
Yes
|
| Company |
NFM, INC
|
| Product |
Mortgage
|
| Sub Issue |
Trying to communicate with the company to fix an issue with the loan closing
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2025-01-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-27
|
|
|
7778820
|
2023-10-31
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
NFM, INC
|
| Product |
Mortgage
|
| Sub Issue |
Trying to communicate with the company to fix an issue with the application process
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-10-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-10-31
|
| Complaint What Happened |
Re : NFM Bank | XX/XX/XXXX Loan Application # I would like to make a formal complaint of Mortgage Lending Discrimination against the Institution NFM Lending.
I applied for a Loan based on Misleading Information placed on Social Media by XXXX XXXX aka XXXX XXXX XXXX. When I originally made contact with him. I made him aware that I was looking for a program which offered 100 % Financing.
He constantly posts on Social Media that he offers these programs and posts all these heroic situations and praises himself on lending in 50 States, which HE doesnt do but HIS COMPANY NFM offers.
My Emails to him just seemed like he wasnt listening. There came a time when I simply stopped replying because he gave me a XXXX XXXX XXXX XXXX False information and hadnt even LOOKED at my credit but was telling me I fell into all these low bowl scenarios. Telling me I had to reduce my loan to $ XXXX.
Days later he reaches out to me asking me if I am ready to complete an application?
How in the world were you giving me all this low bowl information? Based on what? Why would you tell me that? Extremely discouraging without actually looking into my credit or my file.
Ultimately I stop responding. I get a phone call on XX/XX/XXXX From a Woman who seems to call me to recover my contact and try to get an application done. She seems sincere so I complete the application expeditiously.
She makes me aware that my application is Assigned to a man named XXXX XXXX. A bigger nightmare.
He sends me a text message asking me questions which I respond to by sending him the documents that he requested.
He begins to ask me about my sons child support based on his age. As he tries to determine when child support would end. I explain to him the account is $ XXXX in arrears and is being paid current payments of {$860.00}. Meaning once the payments stop based on Age or Graduation ( XXXX turns XXXX ) Plus XXXX payments of arrears at {$880.00} which will go on into XXXX. Which gives over the 3 years which XXXX XXXX was required. I supplied the information and documents.
XXXX XXXX to say another Underwriter looked at the File and said they can not use the Income from Child support. I cant see how I could break down the time and tell you my son is in XXXX grade and provide documents to support that the payments would go on beyond XX/XX/XXXX ( The 3 years ).
I email him and ask him to have someone reach out to me for a second review. Simply because in my comparative analysis. No one has said that about that income.
Another thing I did was sent him a screenshot of my debts when he said mt DTI was too high. I only pay rent and utilities. I send him a picture of that..
NO RESPONSE. I truly feel and got the feeling that he didnt want to work with me based on my type of file. Im a XXXX XXXXXXXX XXXX with mostly XXXX and Child support Income with a XXXX XXXX that brings in a small revenue.
I feel like my File was dismissed without Merit.
First and Foremost I applied for a quote on 2 types of mortgages : FHA which requires a XXXX XXXX XXXX and the 100 % financing allegedly offered at XXXX which Im a XXXX mid score.
USDA- which likes to see a XXXX but has manual underwriting for lower scores and special circumstances.
I basically was denied Manual Underwriting for BOTH products when I had all supporting documents to proceed with Manual Underwriting. I know for certain I am entitled to manual underwriting by request of recommendation.
I was denied that right based on Discriminatory Lending Practices. Im certain if I were a different race and even working at XXXX. XXXX which isnt garaunteed like my court ordered and XXXX ordered income, THEY ALL would have been more delighted to make that effort to have all options exhausted.
Manual Underwriting is present in every financial institution. Why was I denied that Option?
I would like to make a Formal Complaint to Report Discriminatory Lending Practices Based on Race and Disability and Means of income. For there is no reason why my file was not given the opportunity to be sent to an FHA or and USDA Manual Underwriter.
This form of practice leads to hundreds or thousands of applications which are not approved or denied. Simply Racially Profiled, Redlined and the result of discriminatory practices.
I have attached supporting documents.
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX Florida XXXX XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
10524815
|
2024-10-21
|
Credit monitoring or identity theft protection services
|
Mortgage
|
|
| Issue |
Credit monitoring or identity theft protection services
|
| Timely |
Yes
|
| Company |
NFM, INC
|
| Product |
Mortgage
|
| Sub Issue |
Received unwanted marketing or advertising
|
| Sub Product |
Manufactured home loan
|
| Date Received |
2024-10-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-21
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6242980
|
2022-11-28
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Tags |
Servicemember
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
NFM, INC
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Other personal consumer report
|
| Date Received |
2022-11-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-28
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6403224
|
2023-01-05
|
Struggling to pay mortgage
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
NFM, INC
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2023-01-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-05
|
| Complaint What Happened |
NFM lending did not send copy of forbearance agreement for extension of XXXX forbearance for months of XX/XX/XXXX through XX/XX/XXXX. Called lender on XX/XX/XXXX to request extension of forbearance as hardship of unemployment is not resolved. Was told verbally over phone that forbearance was extended for months of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX however no forbearance extension documentation sent via XXXX Mail to me/borrower. Need CFPB to review lender 's compliance with GSE requirements as no updated forbearance agreement sent out to borrower. Thanks
|
| Consumer Consent Provided |
Consent provided
|
|
|
6047698
|
2022-10-04
|
Struggling to pay mortgage
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
NFM, INC
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2022-10-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-10-04
|
| Complaint What Happened |
Applied for CARES act Covid forbearance on XX/XX/XXXX due to being unemployed due to covid. 1. ) Received approved Covid forbearance agreement dated XXXX XXXX stating suspension of monthly payments for months of XX/XX/XXXX through XX/XX/XXXX with suspension of credit reporting and late fees per XXXX covid CARES act. 2. ) Received delinquent notice dated XX/XX/XXXX with late fee of {$66.00} from lender NFM XXXX in violation of CARES act covid forbearance agreement. 3. ) Received Mortgage statement showing mortgage reported 30 days late and {$66.00} from lender NFM XXXX in violation of CARES act covid forbearance agreement. 4. ) Called NFM XXXX on XX/XX/XXXX and spoke with XXXX XXXX XXXX XXXX Employee stated there was a " scripting error '' and forbearance was not input into mortgage servicing system XXXX correctly. Stated system " should '' be updated with forbearance being correctly boarding into mortgage system XXXX. Employee stated that I needed to e-mail XXXX for 30 day mortgage late correction. ***Unacceptable that borrower needs to send an e-mail when mortgage lender made an error in violation CARES act covid forbearance guidelines. Need investigation into NFM XXXX procedures/practices as a loan servicer is in violation of XXXX servicing guidelines with covid forbearance on loan.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4502336
|
2021-06-29
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
NFM, INC
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2021-06-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-06-29
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
Contacted NFM mortgage on XX/XX/XXXX regarding an error with the property taxes on an annual escrow analysis. The mortgage servicer representative was unable to explain on how an annual property figure of {$5400.00} was obtained? The mortgage was closed on XX/XX/XXXX with the XXXX annual taxes of {$4000.00} from the XXXX property tax bill. The representative was unable to explain why NFM mortgage did not research and obtain the XXXX property tax bill from the XXXX county property assessor for the annual escrow analysis.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5199317
|
2022-02-08
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
NFM, INC
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2022-02-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-08
|
| Company Public Response |
Company believes the complaint provided an opportunity to answer consumer's questions
|
| Consumer Consent Provided |
Consent not provided
|
|
|
8430052
|
2024-02-27
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
NFM, INC
|
| Product |
Mortgage
|
| Sub Issue |
Loan estimate or other related disclosures
|
| Sub Product |
FHA mortgage
|
| Date Received |
2024-02-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-27
|
| Complaint What Happened |
My credit report was accessed on both XX/XX/XXXX, and XX/XX/XXXX, without the timely provision of required disclosures, as stipulated by law. This violation, along with other issues, highlights potential breaches of fair lending practices, RESPA ( Real Estate Settlement Procedures Act ), TIL ( Truth in Lending Act ), and XXXX discriminatory practices. The following details my experience : On XX/XX/XXXX, I visited XXXX XXXX and was impressed by their showroom and community. Expressing interest in purchasing a unit, I discovered that financing options were limited to their approved lenders, NFM Lending and XXXX XXXX XXXX XXXX. As NFM Lending was the builder 's preferred lender, I received XXXX XXXX ' contact information for the preapproval process.
To secure preapproval, XXXX required a credit report pull and a review of my financial documents, including W2 forms, bank statements, and pay stubs. Additionally, I completed a loan application on XX/XX/XXXX, disclosing my First Time Home Buyer certification completion and expressing interest in Down Payment Assistance programs.
Despite my efforts, I initially faced obstacles as my Debt-to-Income ( DTI ) ratio exceeded guidelines due to high credit usage and an additional car in my name. Responding promptly, I reduced my debt and substantially refinanced my cars. However, I was informed that my debt was still excessive. Urging XXXX to review the documents again, she reluctantly agreed that my debt had reduced, allowing me to proceed with a contract with XXXX.
Upon signing the contract on XX/XX/XXXX, communication from XXXX and NFM Lending associates abruptly ceased, leading to frustration on my part. Despite multiple attempts to contact her, there was no response. Eventually, my realtor sent an email on XX/XX/XXXX, expressing our discontent with the lack of communication and unprofessionalism. In response, XXXX XXXX, NFM Lending Branch Manager for the XXXX location, contacted me on XX/XX/XXXX, assuring me that she would take over the process to ensure respectful treatment.
Regrettably, neither XXXX XXXX nor XXXX XXXX provided the loan disclosures required by law within three business days. I finally received the initial loan disclosures almost five months after the initial application submission on XX/XX/XXXX. This delay violated RESPA, TIL, and Fair Housing guidelines.
Moreover, I raise concerns that the mistreatment and lack of communication may be influenced by my non-Hispanic background, a detail I disclosed in my initial loan application. All interactions were exclusively with XXXX sales associates, and on XX/XX/XXXX, I experienced an incident where XXXX hung up on me and my realtor when we identified ourselves during a call in XXXX, despite my language preference.
In light of these issues, I request a thorough investigation into XXXX XXXX and NFM Lending for potential violations of fair lending practices, RESPA, TIL, Fair Housing, and any other relevant laws during this transaction. The investigation should focus on the discriminatory treatment based on my ethnicity and the failure to adhere to regulatory guidelines, including the delayed provision of required loan disclosures.
|
| Consumer Consent Provided |
Consent provided
|
|
