|
11077078
|
2024-12-08
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
Rental debt
|
| Date Received |
2024-12-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-08
|
| Complaint What Happened |
I moved out of XXXX on XXXX XXXXXXXX XXXX on XX/XX/year>XXXX because the lease was up and the property manager didnt give me a lease renewal until 3 days before the lease was up. By that time I thought they were not renewing the lease and found another place to live. I moved everything out of the apartment there was nothing left. I hired a professional cleaning company XXXX XXXX XXXX to do a move out clean in the apartment. It was spotless. The property manager knew they had to replace the carpet because there was a flood in the apartment from the maintenance man who came to fix the washer machine and didnt plug it back in correctly. That was not my fault and there should not be charged. I also used a surety bond to secure deposit and pay for any damages if any when I signed the lease. When I spoke to the property manager XXXX XXXX she said I left the apartment trashed, which is a lie. She said they would send pictures which they didnt. The property XXXX XXXX waited almost 2 yrs to put this debt {$6700.00} on my credit report. They never tried to contact me, when I turned my keys into the leasing office they said I was good to go. The collection agency Sentry Credit Inc. is reporting false charges on my report. I will take legal action and sue them and XXXX on XXXX XXXX XXXX for this false debt. I have photos and video as evidence.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11498569
|
2025-01-13
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
I do not know
|
| Date Received |
2025-01-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-13
|
|
|
11503740
|
2025-01-13
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Account information incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2025-01-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-13
|
|
|
11770322
|
2025-01-24
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive enough information to verify debt
|
| Sub Product |
Rental debt
|
| Date Received |
2025-01-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-24
|
|
|
11089464
|
2024-12-09
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
I do not know
|
| Date Received |
2024-12-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-09
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10142267
|
2024-09-16
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
I do not know
|
| Date Received |
2024-09-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-16
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6008327
|
2022-09-22
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was result of identity theft
|
| Sub Product |
Credit card debt
|
| Date Received |
2022-09-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-22
|
| Complaint What Happened |
I have received numerous calls regarding this debt I have asked all of the collection agencies to resolve this issue I have filled out many affidavits starting in 2020. I have never received a detailed statement of charges I get a print out with two charges interest in late fees but no detail on when or what was bought at XXXX. I have tried many times included hiring a credit repair company to dispute this claim for me and no repose to them either I have no other debts on my report except for this and it is affecting my credit when this is not my responsibility and I have asked many times for this debit to be removed from my credit!
|
| Consumer Consent Provided |
Consent provided
|
|
|
5898033
|
2022-08-19
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was already discharged in bankruptcy and is no longer owed
|
| Sub Product |
Medical debt
|
| Date Received |
2022-08-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-19
|
| Complaint What Happened |
I have been receiving several calls and letters from Sentry Credit , INC regarding past due debt. I contacted them and gave them the account number listed on the documents that Ive received from them. I told them that this debt was entered into bankruptcy in 2021. She had my name and information pulled up but she wanted me to say my full name. I was not comfortable doing that. I stated to her that I had given her the account number for the account and she said that I could be someone else. I attempted to give her the bankruptcy number that proves that this was settled, she did not want to hear that and told me to hold on so that she could get a manager. I hung up out of frustration and contacted XXXX. The person I spoke with told me that they should not be harassing me and it is written off of my credit report due to bankruptcy. I want them to stop harassing me. Thank you
|
| Consumer Consent Provided |
Consent provided
|
|
|
11015002
|
2024-12-03
|
False statements or representation
|
Debt collection
|
|
| Issue |
False statements or representation
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Attempted to collect wrong amount
|
| Sub Product |
I do not know
|
| Date Received |
2024-12-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-03
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11019208
|
2024-12-04
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was result of identity theft
|
| Sub Product |
Rental debt
|
| Date Received |
2024-12-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-04
|
| Complaint What Happened |
I have a police report as my identity was stolen in XXXX and I was affected by the XXXX XXXX data breach. I have residential leases ( SENTRY CREDIT INCXXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, and XXXX XXXX ), evictions in XXXX XXXXXXXX XXXX XXXX credit cards , personal loans, and addresses on my credit report that do not belong to me and were made without my consent. I have collections and debt from XXXX - XXXX from this identify theft situation. I also have a FTC report stating a more detailed version of this incident. I have contacted the agencies involved and disputed items on all 3 main bureaus. Some of the accounts are joint and I know for a fact that they are not involved because their identify was also stolen as well with mine. I do not know the person that broke into my vehicle to gain access to our personal information as several people were affected ( they broke into several cars in the area ) and also my emails, social security number, and personal information were affected and compromised by data breach. Our security cards, driver 's license, my passport, mail, purse, wallet, and personal devices were all stolen in the break in.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10258978
|
2024-09-26
|
Problem with a company's investigation into an existing problem
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Problem with a company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-09-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-26
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3017406
|
2018-09-12
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
Other debt
|
| Date Received |
2018-09-12
|
| Submitted Via |
Fax
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-09-12
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
950246
|
2014-07-23
|
False statements or representation
|
Debt collection
|
|
| Issue |
False statements or representation
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Attempted to collect wrong amount
|
| Sub Product |
Auto
|
| Date Received |
2014-07-23
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-07-29
|
| Consumer Consent Provided |
N/A
|
|
|
10834980
|
2024-11-18
|
Threatened to contact someone or share information improperly
|
Debt collection
|
|
| Tags |
Servicemember
|
| Issue |
Threatened to contact someone or share information improperly
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Talked to a third-party about your debt
|
| Sub Product |
I do not know
|
| Date Received |
2024-11-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-18
|
| Complaint What Happened |
Sentry Credit , Inc. called my in-laws trying to collect a debt. My in laws nor their information was ever provided to any agency at anytime by me or on my behalf. They called my in-laws on Friday, XX/XX/year>.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4169547
|
2021-02-26
|
Problem with a credit reporting company's investigation into an existing problem
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Tags |
Servicemember
|
| Issue |
Problem with a credit reporting company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2021-02-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-02-26
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
On the XXXX of XXXX I noticed his derogatory information on my credit from century credit inc Account number XXXX representing a creditor by the name of XXXX XXXX XXXX.Upon notice of this on my report I filed a dispute with XXXX and XXXX XXXX. Today I received a letter dated XX/XX/XXXX. On this letter, in reference to the account and the current creditor as XXXX XXXX XXXX, But what the attached was a contract from XXXX XXXX XXXX not XXXX XXXX XXXX. I Called A SENTRY representative, because it was no address or phone number listed with XXXX XXXX XXXX XXXX. After speaking with representative she discussed the contract referring to payment agreement I explain to the representative That the paperwork does she sent was contradictory and that the information provided the credit bureau was contradictory and that the signatures were either electronic or cutting paste and it was electronic date of XX/XX/XXXX not XX/XX/XXXX. I Explained that this company has not done anything that they are complaining charging, nor did I borrow any money or have a judgement againstme. I further advise that my representative was from The XXXX at the VA in XXXX XXXX XXXX not them. she then wanted me to send her proof, but I not trust them becuase it takes a real Pariah to pray on XXXX Vets, She did say that she has had similar issues with this particular client, but they still pay their bills.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10101044
|
2024-09-12
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-09-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-12
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1954991
|
2016-06-06
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not mine
|
| Sub Product |
I do not know
|
| Date Received |
2016-06-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-06-06
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I received a message on my answering machine from Sentry Credit XXXX on XXXX XXXX at XXXX. Fast talking woman left message saying it was an attempt to collect a debt and to call her back at XXXX. I am a retired XXXX was breached and I am covered by an XXXX paid for by the XXXX. I get monthly updates and have access to all XXXX credit scoring reports from XXXX, XXXX and XXXX. I also receive my credit score each month with XXXX of my credit card bills. I am not behind or late on any payments I do not owe anyone any debts. I believe this is a scam credit collection.
|
| Consumer Consent Provided |
Consent provided
|
|
|
601575
|
2013-11-17
|
Improper contact or sharing of info
|
Debt collection
|
|
| Issue |
Improper contact or sharing of info
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Contacted employer after asked not to
|
| Sub Product |
I do not know
|
| Date Received |
2013-11-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2013-11-17
|
| Consumer Consent Provided |
N/A
|
|
|
10484305
|
2024-10-18
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
I do not know
|
| Date Received |
2024-10-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-18
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10723050
|
2024-11-08
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Rental debt
|
| Date Received |
2024-11-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-08
|
| Complaint What Happened |
I am writing to dispute a charge that has been incorrectly added to my account from XXXXXXXX XXXX which recently underwent a name change or change in ownership. All rent was paid in full, and I left the apartment in excellent condition. No money was owed at the time I vacated the property.
Upon returning the apartment keys, I specifically asked the office staff if they would like to conduct a walkthrough inspection of the unit. They declined my request, and at no point did they indicate any additional fees or charges would be assessed. It was only after I moved out that I was notified of this alleged charge, which had never been disclosed or mentioned prior to my departure. This raises concerns about the validity of this charge and why it was not addressed while I was available to discuss it.
Under the Fair Debt Collection Practices Act ( FDCPA ), I am requesting verification of this debt, including a full explanation of the charge, the date it was incurred, and any documentation supporting its validity. If this charge is related to the condition of the apartment, I request a detailed breakdown of the claimed damages and clarification on what is considered normal wear and tear versus chargeable damage. Since I left the apartment in great condition, I contest any claim suggesting that I am responsible for repairs or cleaning beyond normal wear from regular use.
As outlined under 15 U.S.C. 1692g of the FDCPA, I am formally disputing this debt and request that all collection efforts cease until this debt is validated with adequate proof. Failure to provide sufficient verification or justification for this charge will leave me with no choice but to pursue further actions, including filing a complaint with the Consumer Financial Protection Bureau ( CFPB ) or taking legal action if necessary.
I look forward to your prompt response and a swift resolution to this issue.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3009344
|
2018-09-04
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Tags |
Servicemember
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
No
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was already discharged in bankruptcy and is no longer owed
|
| Sub Product |
Private student loan debt
|
| Date Received |
2018-09-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-09-04
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I received a major amounts of call and it would be a voice system and I would leave messages and never get a call back. The first time I received a collection notice was on XX/XX/XXXX for collection on an account that was discharged in my bankruptcy on XX/XX/XXXX. The debt was held by XXXX/ XXXX XXXX XXXX . taken out on XX/XX/XXXX in amount of {$5200.00}.
However this debt was included in my bankruptcy that has already been discharged as stated above.
After I received the collection I called and spoke to a man named XXXX at ext. XXXX at XXXX XXXX. XXXX advised me that he was collecting on above account that was not paid. But he couldnt tell me the date the loan was taken for or the company who serviced loan, so he would forward info to my house. He proceeded to get nasty after I advised him that this debt was included in my bankruptcy and was discharged. I told mark per my lawyer XXXX XXXX at XXXX that any collection attempts should be forwarded to him. XXXX proceeded to tell me that once the bankruptcy was discharged they had a right to collect on debt.
I then proceeded to call both XXXX/XXXX XXXX XXXX and was told that they didnt have any information on me in system. I was forwarded just Incase by XXXX id # XXXX from XXXX XXXX to their own collections department. Where I spoke to XXXX and she advised me that they didnt have such debt in their system either.
So on XXXX at XXXX XXXX I put in a claim against Sentry Credit , Inc. to the XXXX XXXX XXXX claim # XXXX. I recently received a response on XX/XX/XXXX from Sentry Credit inc. Stating that our client received an OCC complaint from the consumer and we are waiting for them to respond before we respond to her rejection. May please get an extension on the due date of our response?
I called OCC on XX/XX/XXXX at XXXX XXXX and spoke to XXXX id # XXXX said that I nor anyone on my behalf filled a complaint with the OCC. She checked under my maiden, married name and zip code for last 5 places I lived. XXXX was the one to advices me to file a complaint with your bureau because you cover all collection agencies. So I called your agency and spoke to XXXX id # XXXX who advised me after hearing my story to file a complaint online so I can include supporting documents.
Attached you will find the documents that provide proof that XXXX/XXXX XXXX XXXX. was included in my bankruptcy and was discharged with bankruptcy. I also attached a copy of my credit report showing that the status of the above debt was discharged and has a XXXX balance.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10431828
|
2024-10-12
|
False statements or representation
|
Debt collection
|
|
| Issue |
False statements or representation
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Attempted to collect wrong amount
|
| Sub Product |
Rental debt
|
| Date Received |
2024-10-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-13
|
| Consumer Consent Provided |
Consent not provided
|
|
|
9580241
|
2024-07-23
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was result of identity theft
|
| Sub Product |
Rental debt
|
| Date Received |
2024-07-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-07-23
|
| Complaint What Happened |
Hello!
My name is XXXX XXXX. I am a victim of Identity Theft. Sentry Credit INC is attempting to collect a debt that is not mine. The Debt is a complete result of Identity Theft. Please have them remove this collection account from my credit report because it is damaging my chances of getting a car.
Please have them remove this account and investigate properly.
Thank you.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9775487
|
2024-08-12
|
Written notification about debt
|
Debt collection
|
|
| Tags |
Servicemember
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive notice of right to dispute
|
| Sub Product |
Rental debt
|
| Date Received |
2024-08-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-12
|
| Complaint What Happened |
I lived at XXXX XXXX XXXX XXXX apartments XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XX/XX/XXXX to XX/XX/XXXX and moved out because my vehicle was robbed in the parking lot, and I did not feel safe. On the lease was myself XXXX XXXX XXXX, my girlfriend XXXX XXXX, and roomate XXXX XXXX. The staff at the XXXX had all of our contact information to include phone numbers, emails, and forwarding address ( we all moved to another location together ) at XXXX XXXX XXXX XXXX, XXXX FL. I was ill and in was not able to XXXX the final clean out. My roomates were suposed to do a deep clean of apartment. We never heard anything from any representative from the XXXX, and then on XX/XX/XXXX XXXX stated that she had a debt collection that she just found on credit report. On XX/XX/XXXX I checked my XXXX XXXX, and it showed that 3 days ago my score was XXXX, and it dropped to XXXX. It said I had a collection from Sentry Credit INC. XXXX XXXX XXXX, XXXX XXXX phone XXXX ) XXXX for a XXXX XXXX XXXX ( collections ). I called Sentry and they said the debt was for {$1000.00} and it was from a cleaning fee, and carpet replacement. We only lived in apartment for 3 months. The XXXX never called, emailed, or sent mail to us to tell us we owed a cleaning fee or carpet fee. If so I would of disputed that amount. If they could show that the cleaning was not done I would of paid the debt. Instead at some [ oint they sent to a debt collector ( Sentry ), who never contacted me or informed me of the debt, but submitted it to the credit buroughs. When I spoke with them they stated they talked to XXXX on XXXX XX/XX/XXXX and she disputed the charges, but they have not heard from the XXXX yet. I am filing complaint that my credit score has drastically dropped which has a high impact on my life, and has made XXXX lose a new home loan. They never informed me of the debt, and never gave me a chance to clear the debt before reporting. By their own admission XXXX disputed the charges, and they have not heard back to conclude if dispute is valid, yet they still sent collections to the credit buroughs. I want this debt removed from collections, and my credit score restored.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1175554
|
2014-12-30
|
Disclosure verification of debt
|
Debt collection
|
|
| Issue |
Disclosure verification of debt
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Right to dispute notice not received
|
| Sub Product |
Credit card
|
| Date Received |
2014-12-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-01-06
|
| Consumer Consent Provided |
N/A
|
|
|
7057879
|
2023-06-01
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
| Issue |
Took or threatened to take negative or legal action
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Threatened or suggested your credit would be damaged
|
| Sub Product |
Mortgage debt
|
| Date Received |
2023-06-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-01
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7069125
|
2023-06-03
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
Other debt
|
| Date Received |
2023-06-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
9788089
|
2024-08-13
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was result of identity theft
|
| Sub Product |
I do not know
|
| Date Received |
2024-08-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-13
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4832159
|
2021-10-21
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
No
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
I do not know
|
| Date Received |
2021-10-21
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-10-21
|
| Consumer Consent Provided |
N/A
|
|
|
2485169
|
2017-05-16
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
I do not know
|
| Date Received |
2017-05-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-05-16
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2279468
|
2017-01-07
|
False statements or representation
|
Debt collection
|
|
| Tags |
Servicemember
|
| Issue |
False statements or representation
|
| Timely |
Yes
|
| Company |
Sentry Credit, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Attempted to collect wrong amount
|
| Sub Product |
Other (i.e. phone, health club, etc.)
|
| Date Received |
2017-01-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-01-10
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
