|
5143814
|
2022-01-24
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2022-01-24
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-01-26
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
3706915
|
2020-06-18
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
CD (Certificate of Deposit)
|
| Date Received |
2020-06-18
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-06-25
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
2716894
|
2017-10-31
|
Closing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Checking or savings account
|
| Sub Issue |
Fees charged for closing account
|
| Sub Product |
Checking account
|
| Date Received |
2017-10-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-10-31
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I opened a new checking account online with XXXX XXXX XXXX on XX/XX/XXXX in response to an offer they were promoting. ( {$500.00} bonus for opening new checking account ). I logged in, started set up of two external XXXX accounts for transfers. They did 2 test deposit in both of my XXXX accounts. I followed the email link to verify the test deposits. I successfully verified the XXXX checking account. When I went to proceed with verifying the XXXX savings deposits, I received an error message stating that I could not add any more external accounts. I decided to wait and try again another day. When I went to login the next day, I was locked out. I could no longer access my account online. I called in on XX/XX/XXXX to get help accessing my account. They told me my account was locked because they could not verify my external account. I was then asked to submit a copy of a XXXX statement to verify the external account. I emailed the statement and realized that my bank, XXXX had not updated my married name on my statements. ( It still had my maiden name listed from 14 years ago ) I asked XXXX XXXX if they could accept any other form of verification since this was not something that would be immediately fixed by XXXX but decided to just remove the external account altogether thinking this would streamline the confusion and allow me access back into my account. They phone rep did this and told me I should be able to log in within 45 minutes. As of today I still can not log in.
Now today is the deadline for the {$500.00} bonus and I was told that I would not qualify for either of them because : 1. I can not qualify for the {$300.00} bonus because there is no way for me to deposit the {$10000.00} by XX/XX/XXXX. Because I could not access my account I could not set up the transfer in time and there is no local branch near me. I also do n't see anywhere that the {$10000.00} deposit has to be deposited by XX/XX/XXXX, just that the promotion ends on that date. It just says that the money has to be new money and the {$10000.00} balance has to be maintained for 60 days from the date of deposit.
2. I can not qualify for the {$200.00} bonus because they are telling me that the direct deposits have to start before XX/XX/XXXX. I do n't see this written anywhere. According to the way I read the promotion, it only states that direct deposits must start within 60 days from account opening.
Because I felt that the details of this offer was misrepresented and that I was having such problems accessing my account, not to mention calling in always resulted in a hold time of 10 minutes of more for a representative, I did not feel confident about doing business with this bank so I asked them to just close the accounts.
At this point they told me that closing an account would result in a charge of {$25.00} for 6 months. I asked to speak to a supervisor. Same answer. I feel this bank completely misrepresented the offer to entice you to open an account, did not fairly disclose all the requirements and now refuses to work out a fair offer to address the mishandling of this issue.
Details of the offer according to their website : 1.Promotion begins on XX/XX/XXXX and ends on XX/XX/XXXX.
2.To receive the promotional {$200.00} cash bonus, open a new Popular Prestige Checking or a new Popular Everyday Checking account in any XXXX XXXX XXXX branch or via XXXX, which shall be subject to our approval, and set up recurring monthly direct deposit within 60 days ; the direct deposit needs to be an electronic deposit of sources such as payroll, pension and government benefits, among others. The {$200.00} cash bonus will be deposited in the account within 90 days of account opening, if the checking account is in good standing, a direct deposit has been received in the account within 60 days and all requirements are met.
3.To receive the promotional {$300.00} cash bonus, open a new Popular Prestige Checking account or Popular Everyday Checking, in any XXXX XXXX XXXX branch or via XXXX, which shall be subject to our approval. Deposit {$10000.00} or more of new money into the Popular Prestige Checking or Popular Everyday Checking account and maintain {$10000.00} or more of new money for 60 days from the date of deposit. New money is defined as deposits not previously held with XXXX XXXX XXXX. The cash bonus of {$300.00} will be deposited within 90 days from the date you deposit {$10000.00} or more in new money.
Initial deposit requirement to open Popular Prestige Checking and Popular Everyday Checking is {$25.00}.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2056316
|
2016-08-11
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Cashing a check without an account
|
| Date Received |
2016-08-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-08-11
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
On XXXX/XXXX/XXXX I received a BANCO 'S POPULAR check # XXXX dated XXXX/XXXX/XXXX from XXXX XXXX XXXX XXXX XXXX XXXX in the amount of {$500.00} dollars. The next day I have deposited this check via mobile app to my XXXX XXXX XXXX Account. After a while I noticed that this moneys were never deposited so I contacted XXXX XXXX XXXX customer service to search for this deposit. After lengthy phone calls I received a letter from XXXX XXXX XXXX instructing me to bring the original check to the XXXX XXXX XXXX physical location ( branch ) to redeposit the original check as the mobile deposit could n't be researched.
I re deposited this check on XXXX XXXX XXXX.
On XXXX XXXX XXXX I received a letter from XXXX XXXX XXXX stating that XXXX XXXX XXXX debited my account for the {$500.00} dollars and said that this check was already deposited via mobile app and negotiated at XXXX on XXXX/XXXX/XXXX.
PLEASE.. I never deposited this check to XXXX! I have NEVER owned an account there I never even heard of this bank. After XXXX XXXX XXXX accused me of trying to deposit the check twice I was left with only few options. I contacted the check issuer XXXX XXXX XXXX XXXX and asked them to call their Bank XXXX XXXX to search for that check so they e mailed me that the check was cashed and they cant help me anymore. XXXX XXXX stated that they cant research this check because I am not their customer. XXXX have searched their data by my name and social security number to see if someone opened an account there and found no accounts in my name.
The bottom line is that I deposited this check on my mobile app to my personal account in XXXX XXXX XXXX the money never showed up and the check or the deposit cant be researched.
I suspect a fraud or software issue because I only deposited this check to XXXX XXXX XXXX and they are claiming that I mobile deposited it in XXXX!
Can someone contact banco popular and see who did they pay this check to?
|
| Consumer Consent Provided |
Consent provided
|
|
|
987828
|
2014-08-17
|
Managing the loan or lease
|
Consumer Loan
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Managing the loan or lease
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Consumer Loan
|
| Sub Product |
Installment loan
|
| Date Received |
2014-08-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2014-08-27
|
| Consumer Consent Provided |
N/A
|
|
|
1217919
|
2015-01-30
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2015-01-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2015-01-30
|
| Consumer Consent Provided |
N/A
|
|
|
2019717
|
2016-07-19
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2016-07-19
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-07-25
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
1931675
|
2016-05-18
|
Problems caused by my funds being low
|
Bank account or service
|
|
| Issue |
Problems caused by my funds being low
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2016-05-18
|
| Submitted Via |
Referral
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-05-24
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
1886979
|
2016-04-19
|
Deposits and withdrawals
|
Bank account or service
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2016-04-19
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-04-22
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
1083595
|
2014-10-23
|
Applied for loan/did not receive money
|
Payday loan
|
|
| Issue |
Applied for loan/did not receive money
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Payday loan
|
| Date Received |
2014-10-23
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-10-28
|
| Consumer Consent Provided |
N/A
|
|
|
795118
|
2014-04-04
|
Applied for loan/did not receive money
|
Payday loan
|
|
| Issue |
Applied for loan/did not receive money
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Payday loan
|
| Date Received |
2014-04-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-04-28
|
| Consumer Consent Provided |
N/A
|
|
|
1721930
|
2015-12-30
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2015-12-30
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-01-07
|
| Company Public Response |
Company chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
919223
|
2014-07-01
|
Applied for loan/did not receive money
|
Payday loan
|
|
| Issue |
Applied for loan/did not receive money
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Payday loan
|
| Date Received |
2014-07-01
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-07-07
|
| Consumer Consent Provided |
N/A
|
|
|
1105429
|
2014-11-06
|
Problems caused by my funds being low
|
Bank account or service
|
|
| Issue |
Problems caused by my funds being low
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2014-11-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-11-12
|
| Consumer Consent Provided |
N/A
|
|
|
53900
|
2012-04-10
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2012-04-10
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2012-04-11
|
| Consumer Consent Provided |
N/A
|
|
|
552799
|
2013-10-04
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2013-10-04
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-10-07
|
| Consumer Consent Provided |
N/A
|
|
|
389283
|
2013-04-24
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Mortgage
|
| Sub Product |
Other mortgage
|
| Date Received |
2013-04-24
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-04-25
|
| Consumer Consent Provided |
N/A
|
|
|
234800
|
2013-01-16
|
Problems caused by my funds being low
|
Bank account or service
|
|
| Issue |
Problems caused by my funds being low
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2013-01-16
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2013-02-04
|
| Consumer Consent Provided |
N/A
|
|
|
594739
|
2013-11-12
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2013-11-12
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2013-11-13
|
| Consumer Consent Provided |
N/A
|
|
|
1669615
|
2015-11-24
|
Taking out the loan or lease
|
Consumer Loan
|
|
| Issue |
Taking out the loan or lease
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Consumer Loan
|
| Sub Product |
Installment loan
|
| Date Received |
2015-11-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-12-03
|
| Company Public Response |
Company chooses not to provide a public response
|
| Consumer Consent Provided |
Other
|
|
|
1209599
|
2015-01-26
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2015-01-26
|
| Submitted Via |
Referral
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-01-29
|
| Consumer Consent Provided |
N/A
|
|
|
1013205
|
2014-09-03
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2014-09-03
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-09-08
|
| Consumer Consent Provided |
N/A
|
|
|
599102
|
2013-11-14
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2013-11-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-11-18
|
| Consumer Consent Provided |
N/A
|
|
|
2584820
|
2017-07-24
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
CD (Certificate of Deposit)
|
| Date Received |
2017-07-24
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-07-25
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
3377001
|
2019-09-17
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2019-09-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-10-11
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
FRAUD ALERT! Credit Inquiry Removal/DELETE Request I recently reviewed my credit report and found unauthorized inquiries.
I contacted the below creditors and they have NO proof I initiated such inquiries, nor written authorization and have failed to provide any permissible purpose. Since, they do not have my authorization, written nor verbal I ask that you DELETE these authorized inquiries from my credit report immediately as there is no evidence of any authorization, nor any permissible purpose.
According to Section 604 of the Fair Credit Reporting Act Permissible Purposes of Consumer Reports 15 U.S. Code 1681b In general. Subject to subsection ( e ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer.
Under 15 U.S. Code 1681i, Paragraph ( 5 ) Treatment of Inaccurate or Unverifiable Information ( A ) In general. If, after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall- ( i ) promptly delete The following inquiries are unauthorized : XXXX XXXX XXXX XX/XX/1919 and XXXX XXXX XX/XX/1919 19
|
| Consumer Consent Provided |
Consent provided
|
|
|
2361642
|
2017-02-27
|
Application, originator, mortgage broker
|
Mortgage
|
|
| Issue |
Application, originator, mortgage broker
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Mortgage
|
| Sub Product |
Other mortgage
|
| Date Received |
2017-02-27
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-03-02
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
1079793
|
2014-10-21
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
(CD) Certificate of deposit
|
| Date Received |
2014-10-21
|
| Submitted Via |
Referral
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-10-27
|
| Consumer Consent Provided |
N/A
|
|
|
1532336
|
2015-08-24
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2015-08-24
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-09-01
|
| Company Public Response |
Company chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
830070
|
2014-04-29
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2014-04-29
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-05-08
|
| Consumer Consent Provided |
N/A
|
|
|
2980814
|
2018-08-03
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2018-08-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-08-27
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
XXXX XXXX I dont know nothing about this account its fraudulent please remove. I explained to the credit bureau that DMV have informed me that there are 2 other individuals in XXXX Florida has a copy of my Driver License. I have requested a copy of the information from DMV so that I can provide it to the bureaus, and I was told that it is against the law for them to provide me a copy of the information all the can do is informed me of the issue. They however stated that the bureau can request a copy of the information and they will send it to them directly. However, the bureau refuse to request a copy, and continue to retain the information on my report. Please call DMV the account does not belong to me.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1637649
|
2015-11-03
|
Problems when you are unable to pay
|
Consumer Loan
|
|
| Issue |
Problems when you are unable to pay
|
| Timely |
Yes
|
| Company |
POPULAR BANK
|
| Product |
Consumer Loan
|
| Sub Product |
Personal line of credit
|
| Date Received |
2015-11-03
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-04
|
| Company Public Response |
Company chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
