11505838
|
2025-01-13
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt was paid
|
Sub Product |
I do not know
|
Date Received |
2025-01-13
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-13
|
|
5254552
|
2022-02-23
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
Issue |
Took or threatened to take negative or legal action
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Threatened or suggested your credit would be damaged
|
Sub Product |
Other debt
|
Date Received |
2022-02-23
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-02-23
|
Complaint What Happened |
I felt forced and coerced into entering this agreement with XXXX XXXX During the presentation, they always sold it as only good for today deal. My sales representative would state that we would be cheating ourselves out of great vacations and not giving our children the opportunity to own and enjoy at no charge. This is not true, as these vacations cost much more than if we were to book outside of it. There are additional fees for almost everything, and the maintenance fees and taxes increase each year. They made renting or selling sound so much simpler than it is. They even stated that if at any point I did not want it, I could just sell it back. No one is looking to purchase this property, as it has no value. At the presentation, I certainly felt as though I understood the contract, but I had to find out later down the line all the facts of it and what was never mentioned to me by the salesman who was representing XXXX XXXX timeshares. Had everyone been honest about what was written on there, my decision would have been much different, and I would not be in the predicament I am today. I have reached out to XXXX XXXX about my desire for cancellation and the hardships this has brought upon me. I am addressing XXXX XXXX through a series of complaints.
XXXX XXXX has since sent my account to a collection agency, Aspen. At no point did I agree to work with Aspen and I have no intention of involving myself with Aspen, especially not for a misrepresented contract. They are trying to collect money for a company that mishandles its members. I sent a cease and desist to Aspen, but they keep impacting my credit.
|
Consumer Consent Provided |
Consent provided
|
|
7413697
|
2023-08-16
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt was already discharged in bankruptcy and is no longer owed
|
Sub Product |
Other debt
|
Date Received |
2023-08-16
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-08-16
|
Complaint What Happened |
In XX/XX/XXXX, we were victims of the XXXX XXXX XXXX company located in the XXXX XXXX. This is a company that takes advantage of the situation of customers. My husband and I were pressured into buying a vacation package. We tried to cancel the next day after reviewing the reviews and talking with other people in the resort. However, they did not let us cancel with fraudulent stories and intimidation. Since the purchase of the vacation package was made through a XXXX XXXX XXXX credit card that they opened and processed in the XXXX XXXX, we started a dispute with the bank soon as we arrived in the United States. At the end of the investigation process, we had to pay {$4900.00}, which was very unfair since we never used the vacation package. The worst thing is that on XX/XX/XXXX, just now, we received a bill from a collection company saying we must pay {$7000.00}. This is incredible! The case was already disputed and closed with the bank, and we had never used their services and now after 5 years, they want to come and collect for a closed case. We need help to stop the abuse of this company. The collection company is Aspen National Collections and its telephone number is XXXX
|
Consumer Consent Provided |
Consent provided
|
|
7554666
|
2023-09-15
|
Confusing or misleading advertising or marketing
|
Debt or credit management
|
|
Tags |
Older American
|
Issue |
Confusing or misleading advertising or marketing
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt or credit management
|
Sub Product |
Mortgage modification or foreclosure avoidance
|
Date Received |
2023-09-15
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-09-15
|
Complaint What Happened |
I have been in the process of getting out of my timeshare for years. This timeshare has sold my information to this third party collection agency called Aspen National Collections without my consent. And I should be protected by the Fair Debt Collection Act.
|
Consumer Consent Provided |
Consent provided
|
|
8291494
|
2024-02-07
|
Written notification about debt
|
Debt collection
|
|
Issue |
Written notification about debt
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Didn't receive enough information to verify debt
|
Sub Product |
Other debt
|
Date Received |
2024-02-07
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-02-07
|
Consumer Consent Provided |
Consent not provided
|
|
6766325
|
2023-03-28
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt is not yours
|
Sub Product |
Other debt
|
Date Received |
2023-03-28
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-03-28
|
Complaint What Happened |
NOTICE OF PENDING LITIGATION SEEKING RELIEF AND MONETARY DAMAGES UNDER FCRA SECTION 616 & SECTION 617/// THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.
|
Consumer Consent Provided |
Consent provided
|
|
1390268
|
2015-05-23
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt is not mine
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2015-05-23
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2015-05-23
|
Company Public Response |
Company disputes the facts presented in the complaint
|
Consumer Consent Provided |
Consent not provided
|
|
1481041
|
2015-07-22
|
Communication tactics
|
Debt collection
|
|
Tags |
Older American
|
Issue |
Communication tactics
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Threatened to take legal action
|
Sub Product |
I do not know
|
Date Received |
2015-07-22
|
Submitted Via |
Fax
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-07-29
|
Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
Consumer Consent Provided |
N/A
|
|
2414896
|
2017-04-01
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Tags |
Servicemember
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt was paid
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2017-04-01
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2017-04-01
|
Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
Consumer Consent Provided |
Consent not provided
|
|
9842116
|
2024-08-18
|
False statements or representation
|
Debt collection
|
|
Issue |
False statements or representation
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Attempted to collect wrong amount
|
Sub Product |
I do not know
|
Date Received |
2024-08-18
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-08-18
|
Complaint What Happened |
I recently received a debt collection notice from your office. I am writing to verify that you have contacted the correct individual and to request that you provide documentation confirming this.
Please supply me with a copy of any contract or agreement signed with your company or the original creditor.
In accordance with the Fair Debt Collection Practices Act ( FDCPA ), I request the following information : XXXX. The name and address of the original creditor and the current creditor.
XXXX. Verification of the debt amount you are seeking to collect, including evidence that a contract exists creating the amount you claim is owed.
XXXX. Documentation of all assignments showing the transfer of the debt from the original creditor to the current creditor.
XXXX. Proof that the original creditor securitized the debt.
XXXX. Documentation showing the assignments of the debt from the original creditor to the secured trust and then back to the original creditor.
Please cease and desist from collecting on this debt until you have provided validation of the debt.
Additionally, I request that you do not access my credit report or report anything to my credit bureaus. I dispute the validity of this debt amount, and this dispute should be reflected on my credit report if you have already reported this debt.
Permissible Purpose Please state your permissible purpose for accessing my credit information. I dispute your right to do so.
Notification to Other Collectors I dispute that I owe this debt to you. Should you transfer this debt to another collector, please inform them of my dispute regarding the validity of this debt.
|
Consumer Consent Provided |
Consent provided
|
|
1752573
|
2016-01-21
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt was paid
|
Sub Product |
I do not know
|
Date Received |
2016-01-21
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-01-21
|
Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
Consumer Consent Provided |
Consent not provided
|
|
3741808
|
2020-07-13
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt is not yours
|
Sub Product |
Other debt
|
Date Received |
2020-07-13
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-07-13
|
Consumer Consent Provided |
Consent not provided
|
|
3757572
|
2020-07-22
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Credit reporting, credit repair services, or other personal consumer reports
|
Sub Issue |
Account status incorrect
|
Sub Product |
Credit reporting
|
Date Received |
2020-07-22
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-07-27
|
Complaint What Happened |
For years I have been contacting XXXX XXXX regarding this account. I do not have a mortgage with them as it has been paid off and I have demanded cancellation of this account as it was sold to be under fraud basis. They have blatantly ignored and dismissed my requests. I informed them of Aspen continuously contacting me and they still ignored. I am baffled by the lack of assistance from them even thousands of dollars later. I need this account cancelled.
|
Consumer Consent Provided |
Consent provided
|
|
3724058
|
2020-07-01
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt is not yours
|
Sub Product |
Other debt
|
Date Received |
2020-07-01
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-07-01
|
Consumer Consent Provided |
Consent not provided
|
|
2690709
|
2017-10-02
|
Written notification about debt
|
Debt collection
|
|
Tags |
Servicemember
|
Issue |
Written notification about debt
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Didn't receive enough information to verify debt
|
Sub Product |
I do not know
|
Date Received |
2017-10-02
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2017-10-02
|
Complaint What Happened |
I was informed that the statement they sent was the third but I only received that one dated XXXX XXXX, on XXXX XXXX, XXXX.
I called and explained to the person I spoke that I already paid Timeshare maintenance fee online to XXXX XXXX website and was not aware of a separate payment for tax.
I informed them that I can afford to pay the {$120.00} tax but not the interest and additional fee for a total of {$160.00}. They refused and informed me that it is not negotiable.
I feel that it is unfair that a bill for {$120.00} was referred to a collection agency when I already paid the balance we owe online. I am not aware of the {$120.00} since no bill came to my address. There is another same street number in this subdivision and if they said it was mailed, then it 's possible that it went to another address. Therefore, I feel like I am not responsible to pay any interest nor the fee.
|
Consumer Consent Provided |
Consent provided
|
|
1174891
|
2014-12-30
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Tags |
Servicemember
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt is not mine
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2014-12-30
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2014-12-30
|
Consumer Consent Provided |
N/A
|
|
1796382
|
2016-02-19
|
Communication tactics
|
Debt collection
|
|
Tags |
Older American
|
Issue |
Communication tactics
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Frequent or repeated calls
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2016-02-19
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-02-23
|
Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
Consumer Consent Provided |
N/A
|
|
4338708
|
2021-04-30
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt was paid
|
Sub Product |
Other debt
|
Date Received |
2021-04-30
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-04-30
|
Consumer Consent Provided |
Consent not provided
|
|
8738439
|
2024-04-10
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Information belongs to someone else
|
Sub Product |
Credit reporting
|
Date Received |
2024-04-10
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-04-10
|
Complaint What Happened |
I am writing to dispute information on my credit report that I believe is a result of identity theft. The fraudulent accounts listed do not belong to me, and I request your assistance in investigating and resolving this matter.
|
Consumer Consent Provided |
Consent provided
|
|
8717523
|
2024-04-08
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Improper use of your report
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Reporting company used your report improperly
|
Sub Product |
Credit reporting
|
Date Received |
2024-04-08
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-04-08
|
Complaint What Happened |
I'm citing the Fair Credit Reporting Act 15 USC 1681 section 602a which emphasizes the importance of consumer reporting agencies treating consumers fairly, impartially, and respecting their privacy rights. XXXX and XXXX, as consumer reporting agencies, must adhere to this. As a consumer, I have the right to ensure my private information isn't shared, as supported by 15 USC 6801, which stresses financial institutions ' obligation to protect customer privacy. According to 15 USC 1681 section 604a ( 2 ), consumer reporting agencies can only furnish consumer reports with written consent, which I haven't provided. Any consent previously given to XXXX, XXXX, or the furnisher of information to credit agencies is revoked. 15 USC 6802 ( b ) ( c ) mandates financial institutions to inform consumers of their right to opt out of information disclosure, which hasn't been done. Moreover, 15 USC 1681C ( a ) ( 5 ) prohibits consumer reporting agencies from including adverse items without permission. Additionally, 15 U.S. Code 1681s-2 ( A ) ( 1 ) prohibits furnishing inaccurate information, while 15 U.S. Code 1681e requires consumer reporting agencies to maintain reasonable procedures to avoid violations. Equifax and Experian are not meeting these standards. Lastly, 12 CFR 1016.7 allows consumers to opt out at any time, and I am opting out of their reporting services.
|
Consumer Consent Provided |
Consent provided
|
|
12317666
|
2025-03-04
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt was result of identity theft
|
Sub Product |
I do not know
|
Date Received |
2025-03-04
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-03-04
|
|
12468508
|
2025-03-13
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
Aspen National Financial, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt is not yours
|
Sub Product |
I do not know
|
Date Received |
2025-03-13
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-03-13
|
|